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Sapphire Village Resort by Antilles Resorts

2.5 out of 5.0

Recent guest reviews

They upgraded me to a beach front suite without even asking

Room was not clean and staff were not accommodating. Would not recommend this resort. The beaches were beautiful.

Nice hotel room for the price, close to the beach and the staff was pleasant. The only problem was that the A/C in the bedroom was not working, kept waiting for it to kick in but it never did. That made for an uncomfortable sleep.

It basically was nice and clean. This is a condo hotel so each room is different. My room lacked balcony furniture and kitchen dishes, but we stayed with large group so it was only our room. Other rooms were equipped with what was needed. Very close to red hook

For staters, there are two different sites here, one a hotel, one a residency. The office is for residents, so you have no idea where to check-in when you arrive, neither do the cab drivers, or any of the staff at the bar on-site. So you have to make several phone calls, then walk across the site to another hotel to get checked-in. The lounge chairs and beach-side pool are only for resident staff, you are not permitted to use them, you must rent theses items. Then, the email comformation I got had a check-out time of noon. We were well on our way of being ready by noon, but were told that we had to be out sooner, the house keeping staff was short when they asked us to leave, and the management staff required that I show them my email comformation, then they told me it was wrong and I still had to be out at 11. Terrible service, hidden costs, and no clear signs or directions on how to check-in/out. It is not worth the hastel to stay here when you are trying to have a relaxing vacation.

wonderful place to stay, very close to the beach, staff are friendly, wonderful view, the restuarant Vicars bar and grill next to it is wonderful, clean room, great family stay, the beach is awesome, def recommend.

Excellent location only 5 minutes from red hook, ferry terminal. Comfortable room, spacious kitchen. The check in seems a little shady but the offices are being renowned. Other than that you get a good deal for your money. I only paid $89 and worth every penny

We stayed at Sapphire for 4 nights, it was a very convenient location, with amazing views of St. John and the BVIs.

Great staff, update our room to the ocean view room without any cost!

Great location. We are in the first floor if the ocean view, it is nice.

Sapphire is a great place if your not looking for a luxury resort. Great location, close to Red Hook & ferry. Nice beach and staff was very helpful. Second time staying here so we knew what to expect. Room could have used a new mattress but overall room was good.

Very disappointed. When my wife and I arrived at the resort we were told they had no rooms and that we should have called the resort directly. We talked the manager in charge into giving us a room they were holding for someone else. The confirmation # I had didn't mean anything to them. The telephone in our room didn't work for 2 days and there were many power outages. Very disappointed especially when I paid over $600 for 3 nights.

first of all you can not find office/reception when you get to resort, there is no sign or anything... room was smelly, there was no beach towel, blow drier did not work and I asked them 2 times to replace it, they never did, beach chairs was locked and you could not find anyone to unlock it for you...

This was an awesome trip to the USVI. This particular hotel is close to the best part of St Thomas and within walking distance to the ferry for St John and St Croix. the beds are a little uncomfortable but it was a great view and a very nice area.

The holel was in a good location, but not as close to the beach as we would have preferred. We had about a 5-7 minute walk to the beach. With it being the off-season, I would have expected to be a little closer to the beach as occupancy was down. The room could definitely use some updating, particularly in the bathroom/shower. Also the dining choices were disappointing, especially for breakfast. But Sapphire beach itself is wonderful with great snorkeling.

The customer service was great. Ask for a bottle of rum and the are happy to oblige when checking in.

Positives – none Negatives - the lodging is totally misrepresented, the pictures and description are very misleading. The accommodations are old and in desperate need of an upgrade. The beach is less than inviting, littered with rocks and coral. The only real food option is the Sapphire Bar & Grill which is far more bar than grill. Not to mention the kitchen closed at 9 PM with no options after, especially since the telephone in our room did not work which made it difficult to call a cab to get to Red Hook or to get any information whatsoever. There was only five working television channels, the distances given to the beach and other accommodations didn't include the steep almost vertical hills required to climb to get around the complex. This should be taken off every site. It's not a resort nor a condo rental complex. This is the "Projects/Trailer Park" at best in need of re-gentrification.

Gorgeous location, junky old rooms, very nice pools. hard to pin down. I would come back, oddly enough, since no advertised place in here is cheap.

This is one of a set of properties that share Sapphire Beach and its great reef. The Village is up on the hill and if you walk anywhere be prepared. What goes down the hill must come back up! Great location to Red Hook, bus transport, and the St John Ferry. Incomparable views! The lodging is taken from a pool of privately owned condos so it is perfect for those that can self maintain (ie cook meals in the condo to save money!) The A/C is not that great but you don't need it with the onshore breezes. The Sapphire Grill is a great place to eat and socialize. Both pools were in great condition and the grounds are lovely. We have been to Sapphire before and will definitely go again!

The rooms are so outdated. There were broken tiles in the bathroom shower. The floors were stained, as were the lamp shades. The phone in the room did not work, we complained about it & still no one came to fix it. The only good thing I can say about staying here was the Sapphire grill. The service was good & the food was ok. Would not stay here again.

6320 Estate Smith Bay St. Thomas St. Thomas

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Marina

Located in Red Hook, Sapphire Village Resort by Antilles Resorts is a leisurely stroll from sights such as Sapphire Beach and American Yacht Harbor. This 95-room condo resort has 2 outdoor pools along with a marina and a restaurant. Coki Beach and Smith Bay Beach are also close to this St. Thomas condo resort.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.


Rooms

The 95 individually decorated condos feature kitchens and patios, and there's space to spread out with sitting areas. 32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, free local calls, and ceiling fans. Limited housekeeping is available.


Property features

At Sapphire Village Resort by Antilles Resorts, guests have access to a marina, 2 outdoor pools, and free WiFi in public areas. There's free parking and a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this family-friendly condominium resort include coffee/tea in a common area, express check-in, and express check-out.

Room options

Guest reviews for Sapphire Village Resort by Antilles Resorts

Everyone (3) Business (3) Couples (32) Family (7) Other (6) Friends (4)
4

the staff was very helpful.

Everyone

They upgraded me to a beach front suite without even asking

By on Jul 5, 2016

2

nice location poorly maintained

Everyone

Room was not clean and staff were not accommodating. Would not recommend this resort. The beaches were beautiful.

By on Mar 5, 2016

2

good except one thing...

Everyone

Nice hotel room for the price, close to the beach and the staff was pleasant. The only problem was that the A/C in the bedroom was not working, kept waiting for it to kick in but it never did. That made for an uncomfortable sleep.

By , from St. Thomas on Feb 29, 2016

4

nice location with beautiful views

Families

It basically was nice and clean. This is a condo hotel so each room is different. My room lacked balcony furniture and kitchen dishes, but we stayed with large group so it was only our room. Other rooms were equipped with what was needed. Very close to red hook

By on Jul 8, 2015

1

misconceptions

GetawayWithFriends

For staters, there are two different sites here, one a hotel, one a residency. The office is for residents, so you have no idea where to check-in when you arrive, neither do the cab drivers, or any of the staff at the bar on-site. So you have to make several phone calls, then walk across the site to another hotel to get checked-in. The lounge chairs and beach-side pool are only for resident staff, you are not permitted to use them, you must rent theses items. Then, the email comformation I got had a check-out time of noon. We were well on our way of being ready by noon, but were told that we had to be out sooner, the house keeping staff was short when they asked us to leave, and the management staff required that I show them my email comformation, then they told me it was wrong and I still had to be out at 11. Terrible service, hidden costs, and no clear signs or directions on how to check-in/out. It is not worth the hastel to stay here when you are trying to have a relaxing vacation.

By on May 27, 2015

4

great trip

Singles

wonderful place to stay, very close to the beach, staff are friendly, wonderful view, the restuarant Vicars bar and grill next to it is wonderful, clean room, great family stay, the beach is awesome, def recommend.

By on May 7, 2015

4

last minute stay more bang for you buck

BusinessTravelers

Excellent location only 5 minutes from red hook, ferry terminal. Comfortable room, spacious kitchen. The check in seems a little shady but the offices are being renowned. Other than that you get a good deal for your money. I only paid $89 and worth every penny

By on Mar 15, 2015

4

great st. thomas trip!

GetawayWithFriends

We stayed at Sapphire for 4 nights, it was a very convenient location, with amazing views of St. John and the BVIs.

By on Jan 14, 2015

5

great staff

Couples

Great staff, update our room to the ocean view room without any cost!

By on Nov 21, 2014

4

family vacation

Couples

Great location. We are in the first floor if the ocean view, it is nice.

By on Nov 18, 2014