By the Hermitage2.5 out of 5.0
Recent guest reviews
The location of this hotel is great, but we were disappointed by everything else. We booked what was described as a king-bed room, understanding that might not mean the same in Russia as in the US. But our room was miniscule, our bed was very small and uncomfortable. When we complained at the desk about our room size, we were told they were all the same size, but having looked into a couple of other rooms, we could see that they were clearly much larger than the one we were given. Not a good experience.
Perfect location for a hotel in Sankt Peterburg. Service was great, very friendly staff and great food. The staff, especially Katja, was so kind and help full to us for which we are forever grateful. Worm recommend for everyone.
The location was great very close to Hermitage & underground. The room was clean & new with lots of light from big windows. Very clean Hotel. The breakfast was good, hot & cold choices. They paid attention to small details such as coffee & tea available all day & filtered water to drink. When the water was empty, we noticed it was immediately replaced. The staff couldn't be more helpful & courteous. We did not speak Russian and they instructed us how to get everywhere by public transportation. We always felt safe & secure here.
If you are looking for the perfect location for a hotel in Saint Petersburg then By The Hermitage is it.You can walk out the door and onto a canal cruiser or take a few more steps and be at either the Hermitage or Nevsky Prospect or many other tourist sites. There are many good quality restaurants and bars close by and Nevsky Prospect has all a shopper needs. The hotel is situated in a small courtyard wich makes is so quiet for a city centre location. The staff, especially Ulia, was so kind and helpfull to us for which we are forever grateful.
Pretty good location right next to the Nevsky avenue, the rooms and bathrooms were simple but clean and organised, the staff was friendly but they lack initiative. It was OK for a late reservation but next time I would try a different place.
First of all, I don't know what Sven A is talking about, the rooms aren't palatial, but there's absolutely nothing wrong with them. The water is hot, the rooms are clean, and warm - and the price is very reasonable, and the location exceptional. What more do you want? My answer would normally be nothing, but when I was in Saint Petersburg recently the girls working here went above and beyond to help me. My passport was stolen while I was in Russia. The girls helped me by taking a statement in English, and translating it into Russian character so that when I arrived at the Police station I simply had to hand it over. They organised taxis, let me use the Internet, printer - put through phone calls, took down my mobile number and kept in touch with me throughout the whole crisis. They also let us eat breakfast at 11am, despite the fact that it was supposed to finish at nine. They were more than happy to let reopen the breakfast set up for two hungover English lad, and they never looked unhappy about it. Cannot recommend highly enough. Thanks again to the staff. The Passport-less Liverpool fan! PS Made it home safely!
We booked this hostel through the website saint-petersburg-hotels.com, because via this way we could get visa support for our stay. Big mistake. This website advertises the "By the Hermitage Hotel" to have air-conditioning, but this was the very first thing we saw that was missing as we entered our rooms. The second thing we noticed was the size. This room resembled a train cabin, rather than a hotel room. Sewer piping ran straight through our tiny bathroom, which was unappetizing and noisy. Beds were uncomfortable and very small. The advertised cable television is an illusion. Don't expect to even have one English channel. These rooms are obviously designed for Russians. Some reviewers here mention that the hotel staff spoke English well, but I haven't experienced anything like that. The staff barely could explain to me why I had to pay some kind of city registration fee. Compared with some of the locals, they may speak excellent English, but don't expect anything more than their 10 word vocabulary. Besides that, some word they probably also have never heard about, is hospitality. Not one moment did we feel ourselves at home in this hotel. They were not ready to answer questions, did not welcome us when we stumbled in with our heavy suitcases, did not say good morning when we entered the breakfast room, or stayed at the phone while we waited for them to get our key. Some points that we did like was the breakfast, which was quite extensive, and the Wifi, was was fast and reliable. The primary feature of this hotel is the location, which is excellent. This was also the reason we chose for this hotel. Final point is the price. The hotel obviously takes too much advantage of their location, because this hotel is overpriced. Don't make our mistake: book several months early if you plan to go in the touristic season, because you want more choice than hotels like this.
The security (having to buzz reception to get past an armoured door the like of which I haven't seen since I worked at an embassy) was a little worrying - what happens if there's a fire? - but I guess it's pretty standard in Russia. Don't think you can chuck a chair through the window and escape that way, they have sturdy bars on them. This hotel advertises free wi-fi but it does NOT reach all rooms, so verify this at check-in if it's really important to you. Breakfast was supposed to start at 7 AM but the sole staff member on duty only began to set up a few minutes before that time, which may make an early start problematic. Otherwise fine. The staff were cheerful and spoke good English, and the breakfast was OK once it arrived. The location, a short stroll from the Hermitage or the Church on the Blood, could not be better.
A friend and I stayed six nights here in June and were quite satisfied with this small hotel. The room was tiny and the hotel reception is on the second floor, as was our room, so that meant lugging suitcases up the stairs (though the staff did help with this when we were leaving). The pluses here are the location--we were able to walk to almost everything--and the friendly and helpful staff. We had ballet and symphony tickets delivered to the hotel, and the front desk staff called a couple of times for us to make sure we got the tickets in time. The breakfast was adequate; it had variety, and some blini that they made every morning, but everything was tepid or cold. (It is tragic to me that some British tea company has sold all of the restaurants on their tea bags and in Russia, of all places, you cannot get a BREWED cup of tea!). I would predict that as the small chain that owns this hotel amasses a bit of capital, some future renovations will drive up the price and the amenities. But for now, for the budget minded traveller who wants a great location and doesn't mind cramped quarters, this hotel is a real find!
Exit from room and the building is ultimately controlled by closed circuit TV and a "request" button one presses to alert the person at the desk ("covered 24/7 by the attendant") to buzz you OUT. Yes, that's right, you cannot leave the building when it is locked unless someone buzzes you out. Even after checking in we were not told about this. When two of our party went down to our rooms while we finished the visa registration routine at the front desk, they were not able to get out of the rooms because there was no indication that one needed to buzz at all, let alone sort out which of the multiple button-like devices near the door would activate the "request." Oh, yes, banging on the door was also useless because it is a solid steel door with PADDING on BOTH sides! When I noted the obvious fire hazard this entailed, the attendant said it was no problem, that if the electrics failed or in case of fire, she would come down with her special key and let us out of our rooms (and presumably the building as well). She claimed she had the only key (not true) and wouldn't give us one. Needless to say, had we been aware of this, we would never have booked here. But getting something comparably priced in the area on the spur of the moment was impossible. We were told that "there are a lot of people that come in this building..." implying that our security would be compromised if the door wasn't locked both direcitons. Of course this is ridiculous. While I believed the lock system could be defeated/broken from inside in an emergency, I was still outraged that a few mornings later we hit the request button for 45 minutes without a response. I finally decided enough was enough and defeated the mechanism, allowing our immediate exit. Breakfast was supposed to be served starting at 7 a.m., but at 7:45 when we made our escape and went up to the desk, there was nobody there, and no breakfast. The keys to all the rooms were left on the desk, and the outer building door was unlocked, allowing "a lot of people" a lot of access to us even if we couldn't get out. One clue to what happened to the attendant supposedly there 24/7: a half-empty bottle of vodka (and partial sausage) were the only items in the breakfast room. Now, the place was nicely finished inside (the building common areas and exterior were quite dilapidated), and the breakfast, when served, was adequate, but I can't imagine anyone in their right mind wanting to stay here.
- Walking distance to Palace Square and Kazan Cathedral
- Free breakfast
- Free WiFi in rooms and public areas
- Airport shuttle (fees apply)
Located in St. Petersburg City Centre, By the Hermitage is within a 10-minute walk of popular sights such as Palace Square and Kazan Cathedral. This 16-room hotel welcomes guests with conveniences like free breakfast, a coffee shop/café, and free in-room WiFi. Centrally located in St. Petersburg, the hotel is also a short walk from State Hermitage Museum and Winter Palace and Church of the Savior on the Spilled Blood.
Free breakfast is included with your stay. Get a pick-me-up at the coffee shop/café.
All 16 rooms provide free local calls and safes. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries.
Guests staying at By the Hermitage enjoy free WiFi in public areas, express check-in, and a TV in a common area. You can take advantage of limited parking, along with an airport shuttle for RUB 1200 per vehicle roundtrip. A multilingual staff is on hand to assist with tours or tickets, luggage storage, and securing valuables.
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 108 reviews