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Extended Stay America - Clearwater - Carillon Park

2.5 out of 5.0

Recent guest reviews

Kitchen utensils in the room would be nice along with ice.

The staff was rude, but most of the issues were a dirty room. Burn holes in bedding of a smoke free room, dirty laundry left in room from previous guests.

We paid for queen size bed, which we did not get. The room was filthy with burn holes in bedding, dirty clothing under edge of bed from a previous guest. Worse customer service we've had in years.

After I booked a NON smoking room and paid for it through this service weeks ahead and they even told me it would be held for late arrival when I arrived late in the evening as a woman alone they told me my room was smoking because that was the only room they had and that if you book through any third party service they can give you any room which was the most NOXIOUS room imaginable complete with mustache trimmings on the sink area! But the smoke odor was unbelievably bad! Do not book here!!

No hot water in shower Room telephone and lamps in room did not function Cigarette burns in bedding Floor next to window sagged Non smoking room had strong smoking odor Worst lodging experience for me in 10 years

The hotel staff was courteous and the room was more than I expected. It was nice to have a little kitchen to heat up breakfast and a beautiful bed with a couch to relax on. Rooms were clean and smoke free- LOVED this place. Plan to stay again!

Requested non smoking room when making reservations but not avaible on arrival. The people checking in before me had the same problem. The hotel was more like a pet hotel. The rooms on both sides and above me had dogs, two rooms down there were cats. If you are a real animal lover, I suppose that's okay. Other pet friendly hotels that I stayed at kept the animal rooms separate from the others. Previous stays at Extended Stay America hotels were good. This one was not. The hotel is about 10 miles from the beach and about 15 from Clearwater Beach.

I would diffently recommed this hotel for all tourist.Extended Stay America staffing met my every need.

I'm going to tell the world about my stay here at the Extended Stay America. The hotel met my every need

The hotel staff met my families every need. I would recommend other people to check Out

Awesome staff always friendly. Never had a complaint frequent visitor

There were normally available amenities missing here...no shampoo/conditioners, good soaps, and even toilet paper!! There was only a couple of sheets. No attention to detail to ensure room is ready for customer. Desk clerk Erica was very unfriendly and distant...she messed up the bill, charging my card instead of booking company.

Very clean and super friendly. Haven't stayed anywhere else since i have stayed here!

Had a great rate about $20-30. less than nearby hotels. Room faced pool on 2nd floor. Quiet room, TV and bed were fine. Only issue, no kitchen items were part of the room. Needed to ask for plastic cups. Staff was friendly. Pool clean. Overall for the money - very good!

Everyone was friendly and room was everything we needed for a quick stay.

there was no homestead they didnt tell me they changed the name. So you are looking for the wrong place and it didnt show up on G>P>S> The bed was very hard pillows sucked. water line to upper story was very loud in room.IT was clean and the grounds was nice. It is under construction and hardly could park near your room. ILL never stay there again.

Good location in regard to 275. Nice area with a couple of resturants and a Publix grocery within a quarter mile.

Location is good off hwy. although I requested non smoking room and kept thinking I could smell smoke bc my daughter is allergic and gets sick. So by Saturday we both were sick. I was there for a funeral and didn't have the energy to complain. FYI black fury mold in window grubby floors in bathroom and nothing to watch on tv at night and wifi does not even work bc it's not protected.

Have stayed at this location several times and had no complaints. The value is good combined with a rental car. I will consider staying here when I return due to good location.

It was excellent! No complaints, nicest staff I have ever had in any hotel. Everything very comfortable.

2311 Ulmerton Rd Clearwater FL

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within a leisurely stroll of Feather Sound Country Club, Extended Stay America - Clearwater - Carillon Park is within a few miles (5 km) of Tampa Bay Grand Prix. This 114-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi. Derby Lane is also nearby.


Dining

Start your day off right with a free continental breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

The 114 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.


Property features

Extended Stay America - Clearwater - Carillon Park features an outdoor pool, free WiFi in public areas, and coffee in a common area. You can take advantage of free parking if you drive. Front-desk staff can help secure valuables, and provide local restaurant recommendations. Additional amenities include laundry facilities, barbecue grills, and a picnic area.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Deluxe Studio, 1 King Bed with Sofa bed, Smoking

King 1 | Sleeps 4

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America - Clearwater - Carillon Park

Everyone (5) Business (12) Couples (3) Family (8) Friends (6) Other (8)
3
Everyone

Kitchen utensils in the room would be nice along with ice.

By on May 6, 2017

Review comment responded on May 8, 2017

Thank you for reviewing your stay. We are pleased you had an overall nice stay. However, I am sorry for the inconvenience caused. To ensure cleanliness of kitchenware upon check-in, these items are available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. We hope to see you again when you return to the area. Sincerely, General Manager

1

terrible hotel

Everyone

The staff was rude, but most of the issues were a dirty room. Burn holes in bedding of a smoke free room, dirty laundry left in room from previous guests.

By , from penns on Mar 18, 2017

Review comment responded on Mar 21, 2017

Tina, thank you for sharing the feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager

1

poor guest service,filthy room cleanliness

Everyone

We paid for queen size bed, which we did not get. The room was filthy with burn holes in bedding, dirty clothing under edge of bed from a previous guest. Worse customer service we've had in years.

By , from penna on Mar 17, 2017

Review comment responded on Mar 23, 2017

Tina, thank you for the constructive comments provided. I want to genuinely apologize for the difficulty you had with our service. Your comments have been shared with my Management and team, and we have tweaked our procedures so that we can continue to improve our guest service. On your next visit, I am sure you will witness our renewed commitment to providing you with an exceptional service. Sincerely, General Manager

1

do not stay here!!!

Everyone

After I booked a NON smoking room and paid for it through this service weeks ahead and they even told me it would be held for late arrival when I arrived late in the evening as a woman alone they told me my room was smoking because that was the only room they had and that if you book through any third party service they can give you any room which was the most NOXIOUS room imaginable complete with mustache trimmings on the sink area! But the smoke odor was unbelievably bad! Do not book here!!

By on Mar 10, 2017

Review comment responded on Mar 12, 2017

We are sorry to know about your experience with the third party website and apologize for the issues you encountered with your room. Your concern about the cleanliness will be shared with our head of Housekeeping to reiterate the importance of our daily checklists to make sure this isn't repeated. We regret all the inconveniences you experienced which led to a disappointing stay, but we hope you will consider giving us another try in the near future. Sincerely, General Manager

2

facility in poor condition

Everyone

No hot water in shower Room telephone and lamps in room did not function Cigarette burns in bedding Floor next to window sagged Non smoking room had strong smoking odor Worst lodging experience for me in 10 years

By , from SC on Jan 11, 2017

Review comment responded on Jan 13, 2017

We strive to reach our high standards and give our guests an above average stay experience. We are sorry we missed our mark during your visit. We can absolutely do better and will so that your next stay with us is flawless. Thank you for your feedback. General Manager

5

great place to stay!

Families

The hotel staff was courteous and the room was more than I expected. It was nice to have a little kitchen to heat up breakfast and a beautiful bed with a couch to relax on. Rooms were clean and smoke free- LOVED this place. Plan to stay again!

By on May 19, 2015

2

four people, none were satisfied

GetawayWithFriends

Requested non smoking room when making reservations but not avaible on arrival. The people checking in before me had the same problem. The hotel was more like a pet hotel. The rooms on both sides and above me had dogs, two rooms down there were cats. If you are a real animal lover, I suppose that's okay. Other pet friendly hotels that I stayed at kept the animal rooms separate from the others. Previous stays at Extended Stay America hotels were good. This one was not. The hotel is about 10 miles from the beach and about 15 from Clearwater Beach.

By on Apr 6, 2015

5

awsome family trip

BusinessTravelers

I would diffently recommed this hotel for all tourist.Extended Stay America staffing met my every need.

By on Jan 14, 2015

5

awesome family trip

GetawayWithFriends

I'm going to tell the world about my stay here at the Extended Stay America. The hotel met my every need

By on Jan 12, 2015

5

awesome family trip

BusinessTravelers

The hotel staff met my families every need. I would recommend other people to check Out

By on Jan 9, 2015