Palm Haven Hotel3.0 out of 5.0
Recent guest reviews
This was the worst experience I have ever had at any hotel I stayed. 1st, the price quoted and sent to me was not what I received. When I reached there, the cost on the receipt handed to me for 2 adults and 1 child, had been $1000 more than quoted. What was also annoying is that several others from our swim club who had booked and were checking in with me, all had different quotes. I must agree with all that pabest162 and since I am visiting a year later and have seen exactly what was described, that means the review and complaints, fell on deaf ears. The lock to the doors of the room were faulty. The main door wasn't locking properly and the balcony door was very difficult to open. Once locked, it won't reopen. There was not even a coffee maker or kettle in the room. Breakfast was tinned hotdogs and eggs every day and the staff was quite unfriendly. Customer service was very poor except for the maid who serviced our room. She was quite pleasant, understanding and accommodating. What was also appalling, was the fact that there was NEVER hot water from the faucet or the bath. This meant every day cold water baths. The toilet choked daily and overflowed frequently. The free wifi was also practically non existent.....dropped out most days. Afer 6 days of this uncomfortable and unpleasant experience, I was told that in order to have a check out at 3pm instead of 12, I must pay $60 US...
Best home away from home Hotel with friendly staff and great amenities. Very close to many off property venues and events, nightlife and beaches. Great food, convenient location enabling easy access to taxi and local buses.
Great price booked for my anniversary and to my amuzement was well worth the price for the room i got decorated and clean.Breakfast was good but was expecting fruits as well.I will recommend to family and friends.
I am a Peace Corps Volunteer and we were evacuated from Dominica because of Hurricane Maria. It was very nice to have a place like the Palm Haven Hotel to stay in during that time. Everything was clean and our laundry was done very quickly. Great food, nice staff, and close to the marina where there are many nice restaurants.
I used this hotel for a solo getaway. When booking, the receptonist sounded bored and uninterested. That should have been my first sign. I arrived before the stated check in time and was told that I could go into the room. I got in there and the desks in the room were dusty. There was no AC remote, the wifi did not work. How can the wifi at a business centre not work? I went to the reception area and I was again met with the same boredom about my query. The local Internet provider was blamed with not even an attempt to make a follow up call to appease me. Another colleague was passing and tried to assist me. At one point the front desk attendant rolled her eyes. She was asked if she called the manager to alert him that the wifi had an issue and she was sarcastic almost to the point where she has me thinking that she has no faith in the manager. The package promised complimentary cocktails but the bar attendant said that she is not trained to do such. She is the only one at the bar and when she goes to lunch there is no one to attend to you unless the front desk agents decide to walk across. The beds are creaky, the shower dispenser was broken. If it wasn't for Jeff who stopped to assist with the wifi and the housekeeping staff i would have left the hotel a mere hour after checking in. I should also mention that the bar attendant was helpful in trying to make my drink.
Having received an email confirmation of our booking and a reservation number on January 26, 2017 we were disappointed to be told there was no record of our booking. Fortunately, there were rooms available. The next disappointment was the room. Although clean and tidy with comfortable beds, there was no chest of drawers; 2 hangers only in the cupboard (no more were available); a fridge that did not work; no hooks to hang clothes in the bathroom and lights that did not burn(bathroom and table lamp). We also noted that several lights in the corridors were not working. There was little variety in the breakfast - eggs everyday except one. Bananas were the only fruits offered. Finally, and perhaps most importantly, the staff generally did not appear to enjoy their work. There were few smiles and greetings had to be extracted out of them. Really, they were largely lacking in customer service quality. We did, however, have a pleasant exchange with the maid who serviced our room and the receptionist who checked us in was pleasant. In summary, the rate charged was not justified.
We received a warm welcome from staff when booking and checking in. after that it turned terrible. Aircon not working properly and vents dirty. The toilet was blocked and when we reported it, we were told to come and fetch a toilet plunger and unblock it ourself. Arrived for breakfast 8am. No bowels or spoons for cereal or plates for toast. When we politely asked how breaskfast works we were given a rude reply.
Really nice quiet hotel right opposite Rodney Bay Marina. Good sized bedrooms and bathrooms all spotlessly clean. Well kept and pleasant gardens with a good swimming pool. Staff all polite and helpful. A good base for touring wonderful St. Lucia. Great value for money
I checked into my Superior Deluxe Room #209 on the first floor on the 13th April, 2017 and first made it to the bed to test out it comfortableness for which I give a pass for a 3 star hotel. The room had all the amenities applicable for this room type but it could do with some refurbishment upon entering the room there was a musty scent probably because it was unused and closed up for awhile but as the days went by it went away.The bathroom was spacious and the water pressure was good the only issue was ants invaded whatever you put on the countertop. Apart from that the room was otherwise clean. The location of this room you can see the mariner and the main road where it is accessable to public transport. From inside the room the patio overlooks the pool and there is the view of other rooms patio and the gazebo. Breakfast was good for continental, everday there was something different on the menu they never disappoint for time I spent there and the other guests that met on mornings were also pleased. The staff seems pleasant and helpful for the ones I had one on one interaction with at the front desk. The kitchen staffs were very mannerly and carried out their duties with a sense of pride. Location, location is everything for me when choosing a hotel and Palm Haven is position in the ideal place short distance to the shopping center in Rodney Bay. I would stay here again and I would recommend it to anyone who is looking for a place to stay in St.Lucia
There for a business trip, rooms and restaurant could use some refurbishment, but what really impressed me was the warmth and great service of its staff. Mr. Fernan Cools and the ladies at the front desk: Zakeya, Tamira, Cherise, and Inerly (plus a lady at the restaurant whose name I didn't catch, but who made it sure I had some bacon for breakfast when she realized I couldn't eat any of the protein available) went the extra mile to assist me during my stay. I do a lot of business traveling and this is by far the best staff I've ever seen in terms of disposition. Not the greatest hotel for business traveling, but its staff makes up for it. I'd certainly check it if vacationing in St. Lucia.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Palm Haven Hotel places you within 2 miles (3 km) of popular sights like Reduit Beach and Pigeon Island National Park. This 35-room, 3-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. It's near the airport and also a short walk from Rodney Bay Marina and Rodney Bay Aquatic Centre.
Enjoy a leisurely bite to eat at Oasis Restaurant, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room, or meet other guests at the free daily manager's reception. Continental breakfast is offered for a fee each morning from 7:30 AM to 10 AM.
All of Palm Haven Hotel's 35 rooms are air-conditioned and have an array of amenities, including furnished balconies or patios, refrigerators, and phones. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are other standard amenities.
At Palm Haven Hotel, guests have access to an outdoor pool, free WiFi in public areas, and 2 meeting rooms. There's free parking, and an airport shuttle (available 24 hours) for USD 170 per person roundtrip. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a conference center, a garden, and a TV in a common area.
Reviews from Trip Advisor
85.0% of guests recommend this hotelTotal of 84 reviews