Check in was easy and fast. We had valet parking which I highly recommend. It is very busy at union station. Our room was very clean and roomy. The atmosphere here is just amazing and the light show was unbelievable. We will definitely be staying again
We like the location of the property and the special events around the property.
Historic and light show
Friendliest staff I've come across. Specifically Zach the F and B director. Nicest hotel I have stayed at. As a fellow hospitality worker, I could learn a thing or 2 from every member of their staff. Top notch experience!
Great place to visit will do it again
Basic service like house keeping is now made optional. Only by request. Checkin front desk staff were very arrogant. When i called to find out why the room was not serviced, they adopted a "its our policy take it or leave it" attitude. Even after i filed a request fkr cleaning the housekeeping personel didnt show up. Had to call and argue andndemand and only then they showed up. Even then one person came with a windex and one spare fresh towel in hand. Electric outlets for half thebroom not working. TV, coffee table lamp not working. Bathroom flush also gave problems. Front desk person made tongue in cheek comments that i need to out on glasses before i read their brochure with details on breakfast options. Location is great. But hotel service and facilities are rotting.
Very beautiful hotel!!!
The people on staff were friendly , warm, kind, and helpful. The property was well maintained but you could tell the current economy is causing some struggle. There was plenty to do and we had a blast. However, I can’t say enough about the people. They made up for any shortcomings.
Great location but that’s all. The hotel is very dated. The bed felt like an old mattress with uneven spots. The wallpaper behind the toilet was peeling off the wall. The shower drain backed up a bit. Worst part was that our room wasn’t ready until 9pm!! Check in is at 4pm, that is 5 hours late! This significantly impacted our plans. Also, only one of our room keys worked and the only that did was inconsistent. In such a massive hotel, walking to the front desk is a trek. We will not be staying here again, unless changes are made. There are many other hotels very very close and also within walking distance of all the attractions in the area.
Beautiful historic hotel with lots to do around the area!!
Union Station St Louis hotel lobby, atrium, restaurant area was great and beautiful. When checking in, the hotel associate didn’t explain any amenities or anything about the restaurants. Got to my room and noticed a noise coming from the heating and air until. Bell hop associate called for maintenance. Maintenance seem to fix the issue but noise came back later into the night. The room itself was clean but basic. I was expecting a little more considering staying at Union Station owned by Hilton and the price I paid for the room. Room had a very small refrigerator and no microwave. Parking was inconvenient, a far walk from the hotel and had to pay $35 per day to park at the hotel I’m staying. That seems ridiculous
The hotel lobby and dining areas were awesome, staff was friendly and helpful. Rooms smelled musty even though it stated they were clean - mattress was uncomfortable - Loved the other areas of the Hotel due to the condition of the rooms - for the price Would not sleep there again - might revisit the Union Station park again
The atmosphere and adjoining Union Station Activities was awesome. Dining areas were exceptional. For the price the rooms smelled musty but were clean. Access for w/c's was not good. Pull out beds were terrible - uncomfortable. Rooms were disappointing - glad we saw everything there but would not stay again.
Located in Downtown West, St. Louis Union Station Hotel, Curio Collection by Hilton is next to popular attractions like St. Louis Union Station and St. Louis Union Station Mini Golf. This 567-room hotel has 2 restaurants along with conveniences like a 24-hour gym and free in-room WiFi.
Enjoy dining at Station Grille, one of 2 onsite restaurants. You can get a quick energy boost at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.
Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and safes are other standard amenities. Housekeeping is available on request.
St. Louis Union Station Hotel, Curio Collection by Hilton features a 24-hour gym, free WiFi in public areas, and meeting rooms. Valet parking is available for USD 45 per day. The 24-hour front desk has staff standing by to help with securing valuables, luggage storage, and concierge services. Other amenities at this historic hotel include a business center, a seasonal outdoor pool, and express check-in.
Check in was easy and fast. We had valet parking which I highly recommend. It is very busy at union station. Our room was very clean and roomy. The atmosphere here is just amazing and the light show was unbelievable. We will definitely be staying again
We like the location of the property and the special events around the property.
Historic and light show
Friendliest staff I've come across. Specifically Zach the F and B director. Nicest hotel I have stayed at. As a fellow hospitality worker, I could learn a thing or 2 from every member of their staff. Top notch experience!
Great place to visit will do it again
Basic service like house keeping is now made optional. Only by request. Checkin front desk staff were very arrogant. When i called to find out why the room was not serviced, they adopted a "its our policy take it or leave it" attitude. Even after i filed a request fkr cleaning the housekeeping personel didnt show up. Had to call and argue andndemand and only then they showed up. Even then one person came with a windex and one spare fresh towel in hand. Electric outlets for half thebroom not working. TV, coffee table lamp not working. Bathroom flush also gave problems. Front desk person made tongue in cheek comments that i need to out on glasses before i read their brochure with details on breakfast options. Location is great. But hotel service and facilities are rotting.
