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Extended Stay America - St. Louis -Westport-East Lackland Rd

2.0 out of 5.0

Recent guest reviews

I stayed one night and it was doable just to lie your head down and clean yourself up but not vacation or anything.

When we checked in we were given a room where a past occupant had been smoking. We asked to be changed. The clerk was going to argue but stopped herself and was nice about giving us a different room. It smelled but not like smoke. The fan on the heater banged as it turned around so we had to turn off the heater. The room was clean (except the air). The hotel said they offered breakfast. The DO NOT. They offer granola bars and coffee. I would NOT call that breakfast.

Nice enough staff but you get what you pay for. Room is tiny and smelled like smoke the phone in the room didn't work and there are no pots and pans to cook with. Overall kind of dirty and I felt it wasn't for me. If you like the bigger chain hotels with coffee makers and free breakfast and a decent size room that feels clean go with them. Pay the extra $30 a night.

Room rate increased while making reservation,Told rooms overbooked at arrival, Foul odor reported, roof leaked from upstairs tub, not cleaned daily, had to ask for clean towels,

The staff is nice and professional. The room needs an update with flooring. The carpet was dirty but the bathroom was clean. The mattress was just ok. For my purposes it was fine.

The staff was nice. The room was clean and comfortable and quiet. I've stayed here before and it seems they've improved quite a bit. Would stay again.

These feedback solicitations are becoming a nuisance, I already submitted one on this hotel stay.

This is labeled a "smoke free" place, but people continue to smoke in their rooms which caused my room to be cloudy and stink. The bathtub wouldn't drain so I had to stand in gross water my entire shower. The carpet was dirty. Mostly I felt like I was in a seedy motel.

Great place that works for me. It would be nice to have a more comfortable mattress though. The staff is very nice and professional.

Friendly and professional staff. The room was quiet and comfortable with everything that I needed.

As always its just what I need. Quiet, convenient, safe, and comfortable.

I stay here all the time due to my job. It's clean, comfortable, and the staff is super nice. No complaints.

A clean, comfortable room with very friendly staff.

The staff is friendly and check-in was fast. No frills, but comfortable. Convenient for me and close to work.

No hassle check -in.. Staff courteous and accommodating. Overall pleasurable experience.

The staff is always nice and professional. The rooms are clean and comfortable and have what I need for my stay.

The staff is very nice and professional. The room clean and comfortable. The location in perfect for what I need.

Clean and comfortable with extremely nice staff. Fast check in too! Met the maintenance man Antonio. He was beyond nice and very helpful. It has improved a lot since I stayed last. Will definitely stay again.

Comfortable room but the housekeeping could use some help

Housekeeping leaves a lot to be desired but other than that it's a fine place to stay.

11827 Lackland Rd Maryland Heights MO

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America - St. Louis -Westport-East Lackland Rd is located within a few miles (5 km) of New Jewish Theatre and Holocaust Museum. This 150-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. Also near this Maryland Heights hotel are Creve Coeur Golf Club and Westport Plaza.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

The 150 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.


Property features

At Extended Stay America - St. Louis -Westport-East Lackland Rd, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.

Guest reviews for Extended Stay America - St. Louis -Westport-East Lackland Rd

Everyone (27) Couples (17) Business (11) Family (6) Other (8) Friends (3)
3

one night

Everyone

I stayed one night and it was doable just to lie your head down and clean yourself up but not vacation or anything.

By on Mar 19, 2018

Review comment responded on Mar 19, 2018

Thanks for being our guest. We are delighted to know you had a pleasant stay with us and that our facilities and service were to your satisfaction. It was a pleasure having you with us, and we hope to see you again soon. Sincerely, Hotel Management

1

disappointing stay

Everyone

When we checked in we were given a room where a past occupant had been smoking. We asked to be changed. The clerk was going to argue but stopped herself and was nice about giving us a different room. It smelled but not like smoke. The fan on the heater banged as it turned around so we had to turn off the heater. The room was clean (except the air). The hotel said they offered breakfast. The DO NOT. They offer granola bars and coffee. I would NOT call that breakfast.

By on Mar 19, 2018

Review comment responded on Mar 21, 2018

It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management

2

not for me

Everyone

Nice enough staff but you get what you pay for. Room is tiny and smelled like smoke the phone in the room didn't work and there are no pots and pans to cook with. Overall kind of dirty and I felt it wasn't for me. If you like the bigger chain hotels with coffee makers and free breakfast and a decent size room that feels clean go with them. Pay the extra $30 a night.

By , from NY on Jul 15, 2017

Review comment responded on Jul 17, 2017

Kevin, I regret the problems you encountered. We have strict policies where we prohibit smoking in some areas, so I appreciate you bringing this to our attention so we can address it appropriately. Also, please know that our kitchenware is available at the front desk to ensure cleanliness. Again, we’re sorry for the issues you came across and have shared the same with the respective teams to ensure its remedial. We hope you will consider staying with us again so that we can make it up to you. Sincerely, General Manager

2

very disappointing

Everyone

Room rate increased while making reservation,Told rooms overbooked at arrival, Foul odor reported, roof leaked from upstairs tub, not cleaned daily, had to ask for clean towels,

By on Jul 7, 2017

Review comment responded on Jul 9, 2017

Please accept my apology for not living up to your expectations during your visit. We apologize for falling short of your expectations. Your feedback is invaluable and highlights the areas that need attention. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager

3

close to job

Everyone

The staff is nice and professional. The room needs an update with flooring. The carpet was dirty but the bathroom was clean. The mattress was just ok. For my purposes it was fine.

By on Jun 24, 2017

Review comment responded on Jun 26, 2017

Many thanks for taking the time to post your review. It’s nice to know our location was convenient for your trip and that you liked our helpful associates. However, we are sorry for not meeting all of your expectations. We are always looking for ways we can improve, and we will take your feedback into account. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager

4

convenient place to stay

Everyone

The staff was nice. The room was clean and comfortable and quiet. I've stayed here before and it seems they've improved quite a bit. Would stay again.

By on May 20, 2017

Review comment responded on May 22, 2017

Thank you for choosing Extended Stay America - St. Louis - Westport - East Lackland Rd. once again and for sharing your positive feedback. We are glad to read your well-appointed room and our associates met all of your expectations for a comfortable stay. Thanks once more for allowing us to be of service, and we look forward to having the pleasure of doing so again on your next trip. Sincerely, General Manager

2

i already sent an evaluation.

Everyone

These feedback solicitations are becoming a nuisance, I already submitted one on this hotel stay.

By on Apr 18, 2017

Review comment responded on Apr 20, 2017

Thank you for staying with us. We appreciate your review and hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with a better service so that we can regain your trust in us. Sincerely, General Manager

2

a smoke free hotel the reeks of smoke.

Everyone

This is labeled a "smoke free" place, but people continue to smoke in their rooms which caused my room to be cloudy and stink. The bathtub wouldn't drain so I had to stand in gross water my entire shower. The carpet was dirty. Mostly I felt like I was in a seedy motel.

By , from missouri on Apr 2, 2017

4

convenient and easy access to work.

Everyone

Great place that works for me. It would be nice to have a more comfortable mattress though. The staff is very nice and professional.

By , from Missouri on Mar 19, 2017

4

comfortable and close to work

Everyone

Friendly and professional staff. The room was quiet and comfortable with everything that I needed.

By , from Missouri on Mar 11, 2017