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Holiday Inn Express Hotel & Suites Watertown-Thousand Island

2.5 out of 5.0

Recent guest reviews

Great free breakfast, not just stale bagels but bacon, eggs, pancakes.

The hotel was nice. Comfy bed, clean rooms, nice staff. It was modern enough. My only complaint is the breakfast could be made better. Juice was watered down, eggs were not real eggs, pancakes were cardboard, not much fresh fruit. With that being said, the breakfast was my only issue and I would stay there again.

Your stay here will be as expected. I stay here when visiting my son. The rooms are clean and the staff members are always polite. The heated indoor pool is a bonus in the winter. And the morning complimentary breakfast has a wide selection of choices.

Love the room, location and service. It was a perfect one night get away. Very cozy room love the juccuzzi. We will definitely be be back again.

The front desk staff was extremely pleasant and provided helpful information as far as times for breakfast, and availability of snacks and drinks, we loved the free ice cream idea. The hotel was conveniently located to downtown also within walking distance to small shops and numerous choices to eat. Very clean.

After driving from Toronto and watching the fireworks over Boldt castle, we were exhausted. The sheets were so comfy I don't remember my head hitting the pillow. They were so soft it was unbelievable! The hotel was close to several restaurants so plenty if dining choices for all right in the parking lot. A half hour drive from Boldt Castle as well. Perfect place to stay.

Clean, comfortable hotel. Finding entrance road to hotel was a bit tricky.

We were on a long road trip & decided to take a break here. Everything seemed good except beds are little too soft.

Don't pay attention to those negative reviews. This hotel is top shelf. The rooms are well furnished, the beds are comfortable, breakfast was what you would expect. We would definitely recommend this hotel and will return.

Had a very pleasant stay at the hotel. I was impressed on how clean it was, staff was always willing to help, and in my room I couldn't the room next to me. That's a major plus! Even though it was very cold outside the room was heated well. Enjoyed the hotel very much. Thanks!

Staff was very helpful and curtious. Room was clean and had a variety of pillows on the bed with different firmnesses to choose from. Wished that they had more varied equipment in the exercise room. Hot food bar had an ample variety of choices, but some of the food was just warm. Quite the variety of resturants all within walking distance as well as shopping centers within a short driving distance.Overall experience was above average.

Nice, clean hotel. Our room was spacious and very comfortable. Electrical outlets convenient for devices. Great breakfast.

Everything very clean and comfortable. Employees were very accomodating and friendly. We enjoyed our stay.

Everything about the room was great except the HVAC unit was noisy and kept shutting off, it was very hard to sleep even with the ear plugs in. Another issue was the breakfast food was cold and very limited in selection and was more like a continental breakfast than a hot one. Next time I will try the Hampton Inn next door especially since it was the same price.

WIth my son set to deploy and wanting to visit him I selected this Holiday Inn Express Hotel because it was NEWER and close to Ft. Drum. It did not disappoint and I will stay there again. Also, the manager ([...]) was very polite and kind. I really appreciated her assistance.

The Holiday Inn Express was very clean and the staff was very nice and helpful. On our frist night we had a problem with the room smelling like setting water and our Jacuzzi didn't work.They came right up and fix it .The bed was very comfortable! The bath was nice and big they have a shower witch I think they should have a seat in for us older people other than that our stay was very nice they have three restaurants in the same parking lot and a Mall just down the road.

The King room my husband and I stayed in was very comfortable and clean. It had a spa like atmosphere. The bed was extremely comfortable! The room had a digital thermostat that was easy to operate, something that always seems to be an issue at other hotels I've stayed at. The location is near many restaurants and it's right off the express way so you can't miss it. Going to Alexandria Bay only takes apprx 20 minutes. Sacketts Harbor was about 15 mins. My husband and I went White Water rafting with the Hudson River Rafting Company. The launch is about 5 mins away on Black River, (Very Fun!!) I highly recommend staying at this hotel, the staff is great, the hotel is fantastic and the rooms are beautiful. OH! And the shower is AWESOME!

Guest reviews for Holiday Inn Express Hotel & Suites Watertown-Thousand Island

Everyone (3) Couples (9) Family (3) Friends (1) Other (1)
5

business stopover

Everyone

Great free breakfast, not just stale bagels but bacon, eggs, pancakes.

By , from Ithaca NY on Dec 4, 2016

4

located on the main road close to everything

Everyone

The hotel was nice. Comfy bed, clean rooms, nice staff. It was modern enough. My only complaint is the breakfast could be made better. Juice was watered down, eggs were not real eggs, pancakes were cardboard, not much fresh fruit. With that being said, the breakfast was my only issue and I would stay there again.

By , from NY on Mar 9, 2016

5

great hotel close to interstate, restaurants.

Everyone

Your stay here will be as expected. I stay here when visiting my son. The rooms are clean and the staff members are always polite. The heated indoor pool is a bonus in the winter. And the morning complimentary breakfast has a wide selection of choices.

By , from Bradford, Pa on Mar 7, 2016

5

great day away

Couples

Love the room, location and service. It was a perfect one night get away. Very cozy room love the juccuzzi. We will definitely be be back again.

By on Nov 17, 2015

4

vacation

Couples

The front desk staff was extremely pleasant and provided helpful information as far as times for breakfast, and availability of snacks and drinks, we loved the free ice cream idea. The hotel was conveniently located to downtown also within walking distance to small shops and numerous choices to eat. Very clean.

By on Aug 20, 2015

5

comfy sheets

Couples

After driving from Toronto and watching the fireworks over Boldt castle, we were exhausted. The sheets were so comfy I don't remember my head hitting the pillow. They were so soft it was unbelievable! The hotel was close to several restaurants so plenty if dining choices for all right in the parking lot. A half hour drive from Boldt Castle as well. Perfect place to stay.

By on Jul 8, 2015

4

stayed to attend wedding

GetawayWithFriends

Clean, comfortable hotel. Finding entrance road to hotel was a bit tricky.

By on Sep 20, 2014

3

stop over for a night

Couples

We were on a long road trip & decided to take a break here. Everything seemed good except beds are little too soft.

By on Jun 21, 2014

5

great stay

Couples

Don't pay attention to those negative reviews. This hotel is top shelf. The rooms are well furnished, the beds are comfortable, breakfast was what you would expect. We would definitely recommend this hotel and will return.

By on Jun 2, 2013

5

graduation visit

Families

Had a very pleasant stay at the hotel. I was impressed on how clean it was, staff was always willing to help, and in my room I couldn't the room next to me. That's a major plus! Even though it was very cold outside the room was heated well. Enjoyed the hotel very much. Thanks!

By on Feb 3, 2013