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Renaissance St. Croix Carambola Beach Resort & Spa

4.0 out of 5.0

Recent guest reviews

My wife and I just got back from our stay at Renaissance in St Croix, and overall, it was just alright. We won't be going back to The Renaissance again, but we heard great things about The Buccaneer hotel so we'll try that out next time. The beach and scenery were fantastic, but most of the hotel staff were really slow and lazy, particularly the restaurant and bar staff. The thing we noticed most was the lack of manners ("thank you" or "you're welcome" were seldom heard, despite us giving thanks every time), but that seemed to be somewhat prevalent throughout the rest of the island population too though, so maybe it's a cultural thing. The registration staff didn't mention anything about the tap water not being ok to drink, which was ridiculous, and we only overheard the bartender saying it to another person by chance. The bartender then charged us $3 per bottle of water until we realized there was a free water refill station just a few feet away, which she neglected to tell us. We had a few other moments like that which made us feel like the staff had a "Gotcha! You should've known" mentality. The cleaning staff didn't do a good job of picking up and emptying the trash either, and we even had to ask reception for room cleaning on two days when the cleaning staff didn't even bother showing up. Also, out phone didn't work for the first few days, and when I told reception about it, they just shrugged their shoulders and said it was not their fault.

The room could have been cleaner. They should have taken the time to clean under the beds and dresser as well as under the sofa. I had a bug crawling on my face the second night of my stay. I also hated the lighting in the room. I think they should provide smoking sections for the people who choose to smoke as they are also spending their money at the resort. On a positive note the staff is very friendly and accommodating. Earl the bellman is awesome.

It was our first time at St Croix. Our time was so limited only for few days but it was worth the travel. Everything was amazing from the room to the staff and the view. We had a great time, definitely we'll be back.

Very happy with stay. Would stay their next time too.

This is the best resort in St Croix it is on an Isolated beach on the north shore, You can scuba dive from the beach and see sharks sting rays and Baracudas as well as the nornmal fish. Every room may have small prob;ems like the phone not working or drawers on dresser always coming open or Bathroom door locking and not being able to open but these are problems every older resort will have.They were very accomidating because I took a girlfriend who was just getting over torn ligament in her foot so they kept moving us closer to the beach to a great room with the perfect view. The dive shop was great and found a problem with my regs I didnt know and loaned me a great new set. The only complaint I have is the choice of food is limited since the resort is isolated and was a little expensive. But if you have a car you can find a lot of good choices on the island.

We were looking for a week long vacation and also wanted to scout out possible retirement houses in the Caribbean. The Renaissance is centrally located between Christiansted and Fredricksted. Beach was nice, but only a small strip was swimmable due to rocks and coral off shore. Not too crowded, the food was very good and the staff friendly (if a little laid back).

This was one of if not one the most beautiful place I have ever been. The beaches were beautiful and quiet, the views were majestic and stunning, and the time we had will leave us with memories we will never forget!

The staff was awesome. Checked in me all of the time. Food and drinks were terrific. Scenery was make believe fairytale. Planning my next trip already. Even looking for timeshares. St. Croix has a home feeling to it. The locals are very nice!!!

We stayed at the Renaissance Carambola Dec 9-13th. Me and my girlfriend had a wonderful stay. The hotel is tucked away in a beautiful, secluded valley. There is absolutely nothing around you except mountains and beach. The hotel villas are wonderful and spacious. I wish they had more natural light, but we spent limited time in there only to pretty much sleep and get ready. The grounds are great, they are still working on improving them. Great pool, clean beach. If you want a relaxing vacation and absolutely do nothing, this is the place for you. Dive shop is right on site for you divers. What I would change is there are 2 restaurants, but only one was open for breakfast and dinner. Wish they had both restaurants open for dinner when we stayed. I would definitely recommend renting a car and driving to Christiansted for more dining options. Prices at the resort are also up there. $11 for a mixed drink seemed a little high. But it is what it is. This place is definitely not a party resort, they had night entertainment couple times a week but the resort is pretty dead after 10-11pm. Pool is open 24 hrs which is nice. Staff was great, always courteous and say hello. Service is SLOW, but this is throughout the entire island. Its just Island Life. Would definitely recommend this hotel to others.

The room/suite was comfortable and right on the beach. The staff were friendly and helpful. Food and drinks a little pricy but tasty and good.

We fell in love with the Island,the people, the water,sunsets .....If looking for a quiet relaxing lace.You found it.The service was awesome.Had ordered champagne to be chilled in oursuite upon arrival.Didnt happen,till next day.It was our anniversary and my birthday.So after chasing down the bubbly and FINALLY getting it.They sent us a lovely cheese and cracker platter .Then got chocolate covered strawberries.So they made up for the hiccup over the bubbly.The staff is awesome.Osbert is an asset to the place.He went above his normal duties to help us out.Only drawback to staying here is the drive back to Christiansted.But we will definetly be back again.

The hotel staff went above and beyond as we celebrated our engagement. From their enthusiasm and well wishes, kind gestures and congratulations, plus simple gifts and upgrades, it helped us to celebrate a very special occasion. The chef was exceptionally accommodating with our food requests (vegetarian) and created unique and flavorful meals. I wish the hotel wasn't so remote and there was an off site restaurant option. But honestly, you don't really need to leave for anything....sand and relaxation is at your disposal! Overall a terrific get-a-way and incredible deal for the nightly rate!

Good customer service. Hotel located too far from the city. At the beach all time were big waves. Sometimes was problem with water ( low pressure and no water). Hotel is very quiet.

Beutiful clean rooms, fantastic views and location on the beach, and outstanding and courteous staff. WE WANT TO LIVE HERE!

The resort is absolutely beautiful. The staff was amazing very friendly and always helpful. The comfort of our room was like being at home always clean. We will definitely stay there again.

The resort was so nice I didn't want to leave to see the rest of the island. They had great food, amazing drinks, excellent service. Best vacation of my life. Thank You Renaissance Carambola resort!

Wonderful property, diving, snorkeling and staff! Would go back anytime.

Bed bugs ! Asked for another room , request denied . Resort was not full . Main ceiling fan over King bed not operational & request to fix it ignored . Pull out springs actually came through the thin bare mattress . A featherbed on top of the mattress was the resorts fix , which helped , but was still an issue . Front door hung incorrectly , therefore there was a large gap & no screen door,so the no see ums were in residence 24/7 .

We have stayed at Carambola 3 times now. It is great!

Overall very nice. Nice grounds, nice pool, good food, nice staff. The rooms were very comfortable and appointed nicely. First time staying on St Croix. Would consider going again, and would definitely consider staying at this hotel again.

Estate Davis Bay Kingshill St. Croix

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Renaissance St. Croix Carambola Beach Resort & Spa places you next to Annaly Bay Hike and Tidal Pools and within a 3 miles (5 km) of Cane Bay. This 4-star resort has 151 guestrooms and offers a full-service spa, an outdoor pool, and free in-room WiFi. It's on the beach and also close to Mount Eagle and Carambola Golf Club.


Dining

Enjoy dining at Saman, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is available for a fee.


Rooms

The 151 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and designer toiletries. Other standard amenities include sofa beds, microwaves, and refrigerators.


Property features

Guests of Renaissance St. Croix Carambola Beach Resort & Spa enjoy a full-service spa, an outdoor pool, and a fitness center. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach resort include a spa tub, free WiFi in public areas, and 5 meeting rooms.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Beachfront

King 1 | Sleeps 4

Studio, 1 King Bed with Sofa bed, View (Island)

King 1 | Sleeps 4

Deluxe Studio, 1 King Bed with Sofa bed, View (Island)

King 1 | Sleeps 4

Deluxe Studio, 1 King Bed with Sofa bed, Ocean View

King 1 | Sleeps 4

Guest reviews for Renaissance St. Croix Carambola Beach Resort & Spa

Everyone (8) Couples (45) Business (3) Family (24) Friends (3) Other (4)
3

nice hotel, lazy staff

Everyone

My wife and I just got back from our stay at Renaissance in St Croix, and overall, it was just alright. We won't be going back to The Renaissance again, but we heard great things about The Buccaneer hotel so we'll try that out next time. The beach and scenery were fantastic, but most of the hotel staff were really slow and lazy, particularly the restaurant and bar staff. The thing we noticed most was the lack of manners ("thank you" or "you're welcome" were seldom heard, despite us giving thanks every time), but that seemed to be somewhat prevalent throughout the rest of the island population too though, so maybe it's a cultural thing. The registration staff didn't mention anything about the tap water not being ok to drink, which was ridiculous, and we only overheard the bartender saying it to another person by chance. The bartender then charged us $3 per bottle of water until we realized there was a free water refill station just a few feet away, which she neglected to tell us. We had a few other moments like that which made us feel like the staff had a "Gotcha! You should've known" mentality. The cleaning staff didn't do a good job of picking up and emptying the trash either, and we even had to ask reception for room cleaning on two days when the cleaning staff didn't even bother showing up. Also, out phone didn't work for the first few days, and when I told reception about it, they just shrugged their shoulders and said it was not their fault.

By , from Oregon on Aug 24, 2017

Review comment responded on Aug 31, 2017

Greetings D., Thank you for taking the time to review your recent stay with us. I am sad to hear about the issues you faced during your time with us. I have addressed your stay with the management team so that we can better train our staff in proper service. I hope your next visit to St. Croix is soon.

3

nice, but far from everything.

Everyone

The room could have been cleaner. They should have taken the time to clean under the beds and dresser as well as under the sofa. I had a bug crawling on my face the second night of my stay. I also hated the lighting in the room. I think they should provide smoking sections for the people who choose to smoke as they are also spending their money at the resort. On a positive note the staff is very friendly and accommodating. Earl the bellman is awesome.

By on Aug 10, 2017

Review comment responded on Aug 24, 2017

Nellie, Thank you for taking the time to review us. I will forward your issues to our Director of House Keeping. Also thank you for your praise of my bellman supervisor Earl. I will make sure he is properly rewarded for his hard work, and awesomeness.

5
Everyone

It was our first time at St Croix. Our time was so limited only for few days but it was worth the travel. Everything was amazing from the room to the staff and the view. We had a great time, definitely we'll be back.

By on Jul 9, 2017

Review comment responded on Jul 21, 2017

Thank you for your kind words. I am so glad you enjoyed your stay with us at the Renaissance Carambola in St. Croix. We look forward to your next visit. James Klawitter Front Office Manager

5

perfect hotel

Couples

Very happy with stay. Would stay their next time too.

By , from Chicago on Jun 30, 2017

Review comment responded on Jul 2, 2017

I am happy to read that we exceeded your expectations. looking forward to your next visit.

4

great hotel staff

Everyone

This is the best resort in St Croix it is on an Isolated beach on the north shore, You can scuba dive from the beach and see sharks sting rays and Baracudas as well as the nornmal fish. Every room may have small prob;ems like the phone not working or drawers on dresser always coming open or Bathroom door locking and not being able to open but these are problems every older resort will have.They were very accomidating because I took a girlfriend who was just getting over torn ligament in her foot so they kept moving us closer to the beach to a great room with the perfect view. The dive shop was great and found a problem with my regs I didnt know and loaned me a great new set. The only complaint I have is the choice of food is limited since the resort is isolated and was a little expensive. But if you have a car you can find a lot of good choices on the island.

By , from colorado on May 14, 2017

Review comment responded on Jun 25, 2017

Our guest satisfaction is our primal goal, I am happy to see that our staff members were accommodating and provided you with a room closer to the water to enjoy one of our best kept secrets-snorkeling off the beach. There has been major changes on the offered menu; however, seems like more options needs to be added. On your next trip out, we can ensure the chef prepares a few dishes to stimulate your palette. Thank you for your gracious review as it will assist in the continuous goal of improving our brand. Hope to see you soon!

4

weeklong getaway in st croix

Everyone

We were looking for a week long vacation and also wanted to scout out possible retirement houses in the Caribbean. The Renaissance is centrally located between Christiansted and Fredricksted. Beach was nice, but only a small strip was swimmable due to rocks and coral off shore. Not too crowded, the food was very good and the staff friendly (if a little laid back).

By , from Buffalo NY on Feb 26, 2017

5

privaste oasis

Couples

This was one of if not one the most beautiful place I have ever been. The beaches were beautiful and quiet, the views were majestic and stunning, and the time we had will leave us with memories we will never forget!

By , from Washington DC on Feb 21, 2017

5

the staff was top notch. beautiful secluded area

Everyone

The staff was awesome. Checked in me all of the time. Food and drinks were terrific. Scenery was make believe fairytale. Planning my next trip already. Even looking for timeshares. St. Croix has a home feeling to it. The locals are very nice!!!

By , from Louisiana on Jan 23, 2017

4

beautiful, secluded hotel right on the beach

Everyone

We stayed at the Renaissance Carambola Dec 9-13th. Me and my girlfriend had a wonderful stay. The hotel is tucked away in a beautiful, secluded valley. There is absolutely nothing around you except mountains and beach. The hotel villas are wonderful and spacious. I wish they had more natural light, but we spent limited time in there only to pretty much sleep and get ready. The grounds are great, they are still working on improving them. Great pool, clean beach. If you want a relaxing vacation and absolutely do nothing, this is the place for you. Dive shop is right on site for you divers. What I would change is there are 2 restaurants, but only one was open for breakfast and dinner. Wish they had both restaurants open for dinner when we stayed. I would definitely recommend renting a car and driving to Christiansted for more dining options. Prices at the resort are also up there. $11 for a mixed drink seemed a little high. But it is what it is. This place is definitely not a party resort, they had night entertainment couple times a week but the resort is pretty dead after 10-11pm. Pool is open 24 hrs which is nice. Staff was great, always courteous and say hello. Service is SLOW, but this is throughout the entire island. Its just Island Life. Would definitely recommend this hotel to others.

By , from Chicago, IL on Dec 14, 2016

5

st croix getaway

Everyone

The room/suite was comfortable and right on the beach. The staff were friendly and helpful. Food and drinks a little pricy but tasty and good.

By , from Denver CO on Jul 30, 2016