The hotel was under renovation. No mention of that during booking. The lobby bar is no longer there. Checking in after a long day of driving was a PITA. We were given keys that didn't work 2 times. Had to keep going back to the front desk.
I liked the proximity to town, however I didn't realize the hotel was under a total renovation I would not have stayed there knowing that. The lobby you couldn't use they didn't have breakfast like they said they did on the webpage.
It was ok. not worth the price tag.
Spent a night here after a concert 7/23. The high point was the polite staff. The property was the low point. The AC was very loud and rattled all night. They are currently doing construction and hammering began at 0900. Maybe after the remodel it will be better. It was clean, no frills served it purpose for a fast one night stay.
No complimentary breakfast, but you can purchase for $12 person. You have to pay for parking. A lot of places did not allow pets, so this holiday inn nice to allow my dog to stay. I did end up paying $500 extra for a 6 night stay.
Staff was friendly but the restaurant was out of soup, salad, cheesecake and they did not have access to their wine.
I really didn't like the added parking charge and the expensive breakfast.
Great place to stay.
Room 109 the tub does not drain well, the toilet requires 2 flushes.
Great Location
The room was ok. Bed was very uncomfortable. It was literally hard as a rock, woke up feeling sore as a result. The sheets had stains on them, good thing i had brought my own sheets. The lady who checked me out (caucasion blondish hair lady, wide round face to get a better discription as she didnt have a name tag on or told me her name) was very rude when i asked about the charges to get a better understanding and when i told her that she was rude and should tone it down SHE did NOT apologize. Didnt even say have a good day or asked how well my stay was. The website said it charges for parking (18 dollars a day) and there was a pending charge for parking on my statements, I asked her to clarify she just raised her voice instead of clarifying the charge. Very nasty person. I wont be staying here again or recommending it to anyone. The only great thing about the experience was the ability to walk to the museums and attractions.
Shower pressure was awful, and the shower knob kept falling off the wall. Mask requirements for unvaccinated is also completely ridiculous since unvaccinated do not spread covid any differently than the vaccinated. Having your staff parrot that requirement is ridiculous.
Not worth the price we paid
We booked two rooms for a one night stay cation. After a beautiful day on the golf course we came back to our rooms to shower and head out only to find that our rooms had NO HAND SOAP or Shower soap of any kind, only small bottle of Shampoo. This in the middle of a Pandemic we had no way to wash our hands and bodies, imagine that, I guess Holiday Inn does not care about Covid safety. We went to the front desk thinking it just must have been a mistake by housekeeping only to have the clerk bring us another bottle of shampoo and to inform us that they were out of soap and that is all they had. In the middle of a pandemic Holiday Inn was out of soap!!!!! I asked the clerk to get a manager involved so we could actually shower and was our hands. She called a manger and was told to just adjust our room rate as the manager lives over an hour away. I said that was not acceptable especially during the Covid crisis. The clerk told us there was a CVS 2 blocks away and we could get soap there. SO, we had to drive to CVS and buy our own soap to stay at Holiday Inn during a pandemic. IMAGINE THAT! Then the next morning in one of the rooms there were ants crawling all over the bathroom sink,,, ANTS in room that supposedly was sanitized by housekeeping. How can you have a sanitized room with ants crawling all over the bathroom sink!!! Overall a terrible experience and one that ensures I will never stay at a Holiday Inn ever again........
Very clean and staff was friendly! Close to downtown 15 min walk, enjoyed it
The room and the bathroom were both very clean. The AC was very cold. The only negative I had was 8-10 of the TV channels said weak or scrambled signal and didn't come in. The check in and out were both very easy.
Located in Uptown within a short walk of St. George Street, Holiday Inn St. Augustine - Historic, an IHG Hotel is within a mile (2 km) of other popular sights such as Flagler College. This 3-star hotel has 120 rooms and welcomes guests with a restaurant, an outdoor pool, and a 24-hour gym.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served each morning for a fee.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer hair dryers. Refrigerators, microwaves, and coffee makers are also standard.
Guests of Holiday Inn St. Augustine - Historic, an IHG Hotel have access to an outdoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for USD 18.00 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include conference space, a 24-hour business center, and a computer station.
The hotel was under renovation. No mention of that during booking. The lobby bar is no longer there. Checking in after a long day of driving was a PITA. We were given keys that didn't work 2 times. Had to keep going back to the front desk.
I liked the proximity to town, however I didn't realize the hotel was under a total renovation I would not have stayed there knowing that. The lobby you couldn't use they didn't have breakfast like they said they did on the webpage.
Dear Danielle,We apologize for any inconvenience caused by our ongoing renovations. Your feedback is valuable, and we regret any misunderstanding regarding our amenities. We're working diligently to improve our facilities and appreciate your patience during this time. We hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager
It was ok. not worth the price tag.
Dear Anthony,Thank you for your review, and we appreciate your feedback. We're sorry to hear that your experience was just okay and did not meet your expectations for the price. Your input is important to us, and we will use it to make improvements. If there are specific aspects you'd like to discuss, please feel free to share. We hope to have the chance to exceed your expectations in the future.Sincerely, Hotel Manager
Dear Duniel,Thank you for the rating. If there are specific aspects you enjoyed or areas where we can improve to earn a higher rating next time, we'd appreciate any feedback you'd like to share. Your satisfaction is important to us, and we hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager
Spent a night here after a concert 7/23. The high point was the polite staff. The property was the low point. The AC was very loud and rattled all night. They are currently doing construction and hammering began at 0900. Maybe after the remodel it will be better. It was clean, no frills served it purpose for a fast one night stay.
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Arthur
No complimentary breakfast, but you can purchase for $12 person. You have to pay for parking. A lot of places did not allow pets, so this holiday inn nice to allow my dog to stay. I did end up paying $500 extra for a 6 night stay.
Dear Ollie,Thank you for your feedback and your stay with us. We are glad to hear that you were able to bring your dog with you and that you enjoyed our pet-friendly policy. We apologize for the inconvenience caused by the lack of complimentary breakfast and the parking fee. We try to be transparent about our charges and amenities on our website, but we understand that sometimes they may not be clear or convenient. We appreciate your business and we hope to see you again soon.Sincerely,Hotel Manager
Staff was friendly but the restaurant was out of soup, salad, cheesecake and they did not have access to their wine.
Dear Patricia,Thank you for taking the time to provide feedback on your recent experience at our hotel. We are glad to hear that you were pleased with our friendly staff, and we appreciate your comments regarding the restaurant. We apologize for any inconvenience caused by the unavailability of soup, salad, cheesecake, and limited wine options during your visit. We strive to provide a variety of high-quality food and beverage options for our guests, and we are sorry that on this occasion, we were unable to meet your expectations. Please be assured that we will take steps to ensure that this does not happen in the future. Thank you again for your feedback, and we hope that you will choose to stay with us again in the future to provide a more enjoyable experience.Sincerely,Hotel Manager
I really didn't like the added parking charge and the expensive breakfast.
Daniel, Thank you for your comments and apologize that the parking and breakfast was not up to your liking. I will bring this up with our ownership in the event there may be a change in our policy in the future. I do hope that you will visit us again in the future and thank you again for staying with us.
Great place to stay.
Dear Alin,Thank you for your positive review! We are delighted to hear that you had a great experience staying with us. We strive to provide our guests with excellent service and comfortable accommodations. We look forward to having you stay with us again soon. Thank you for choosing our hotel.Best Regards,Hotel Manager
Dear Diona,Thank you for your stay and the feedback. Hope you had a nice stay and liked the services looking at the five stars. From an improvement point of view, we look for specific experience sharing. You will have a better experience next time.Sincerely,Hotel Manager
Dear Joe,We're truly sorry to hear about your disappointing experience. Your feedback is invaluable, and we apologize for the inconvenience caused by the ongoing renovations and the absence of the lobby bar. Rest assured, we're addressing these issues to ensure a smoother and more enjoyable stay for our guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager