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Royal Palms Beach Hotel

4.0 out of 5.0

Recent guest reviews

I have recently returned from a 2 week stay at this fabulous hotel. We were looked after so well by the amazing staff who were always polite, helpful, smartly dressed and could not do enough for us. A special mention goes to pool boy Piahtha who always had our sun beds ready with a smile and a chat. Also our room boy Naythanu who kept our room spotlessly clean and tidy. We had a very relaxing stay here with the constant sound of the sea and a beautiful empty beach. The food was definitely the best I have ever sampled in an all inclusive hotel with plenty of choice. We even had a tour of the kitchen, proudly shown round by the Head chef, which was spotless and very organised. I also have to mention a local guy Boni who lives locally near the hotel. What a great find he is. He was recommended to us by some fellow Brits staying at the hotel and is completely trustworthy. We went on some fantastic trips with him and he tailored them to suit us. I would definitely recommend you meet him (at the beach/hotel gate) as he is very reasonably priced. I would definitely recommend this hotel and I can't wait to go back again one day.

A second holiday in this amazing hotel. Such a welcoming atmosphere and the staff cannot help you enough. You are treated like royalty from the minute you arrive. This is the only hotel/destination i have ever revisited, despite many beautiful holidays elsewhere, but this hotel and Sri Lanka in general just has that something extra special that makes you return. I would not hesitate in recommending this superb hotel to anyone. It is amazing value for money, clean, spacious with beautiful grounds. I would like to mention Boni who is a Sri Lankan tour operator. You can meet him on the beach at the hotel fence/gates. He is an amazing gentleman who can Taylor make any tour you wish to do. You can mix and match any that you reps offer you at the welcome meeting and he is cheaper too. He has all of the correct paperwork and insurance. How do I know this? Because my mum and I toured with him and he was stopped by the police and had to submit all of his paperwork to them. He is genuine and very trustworthy so please, if you are staying in this hotel, or one nearby, please check out Boni to see if he can tempt you on some amazing trips.

We are currently staying at the Royal Palms and have been here 10 days, the weather forecasts before we came, and during our stay have been predicting horrendous continual monsoon like weather, with no sunshine. I don't know who works in the islands meteorological dept, but they want shooting!! Yes, it can rain like I've never seen before, but we've had only one day when we couldn't get on the sunbed, and most days it's been sunny for at least a couple of hours. So basically, don't panic!! One other thing..............the hotel is fantastic!!!!

A well kept hotel and we were pleased with our large room, with an enormous bed, overlooking the smaller pool and beach. We were very well served in the room by Roshan, who always had a smile on his face. We didn't find the restrictions on wine difficult, as there were no limits on beer and spirits. We enjoyed the food, plenty of choice, and was impressed by the chiller rooms for the starters and sweets. It is probably the first time in a hot climate, that I have had no upset stomach.

Lovely hotel with great hospitality. The room was nice, clean and comfortable. The large pool is to be mentioned. Loved swimming and playing basketball at the pool. Breakfast was superb. Private dining cabana is one to be tried. It was a pleasant stay! One of the best hotels in Kalutara and would love to visit again :)

Hotel itself was beautiful, very well kept with the gardens constantly being attended to. The rooms were large and sea facing. Each day an attendant would clean the beach in front of the hotel so it was beautiful. What made the hotel wonderful was the staff on the ground, they were brilliant and couldn't do enough for you. The pool guys were really helpful, the restaurant waiting staff lovely and really attentive, especially Thilini Perera and Sami, both trainees, who played with my 5 year old daughter and couldn't help us enough, the others were great too but these too really went the extra mile. The room attendance left our rooms clean and decorated with fun towel animals. Pool was huge and there was a good range of food each night at the restaurant. On a less positive note, my husband got ill for 4 days and was room bound which meant myself and my 5 year old spent most of the first week without him. Prior to booking watch out for the all inclusive package sold by Virgin, I don't believe it made it clear enough what was and more importantly not included in the all inclusive package. Wine isn't included, nor the 2 restaurants on site, although they did give 15% discount on food. This was not clear at time of booking and as such came as a disappointment on arrival. A couple more negatives: The first aid kit had a lot to be desired and after an off hotel injury, I found myself going to the pharmacy myself to get suitable first aid supplies. Finally, after check out at noon, we were not permitted any drinks under the all inclusive package for the 4 hours until we were picked up by our transfer taxi, this left a bitter taste after we paid an additional £350 on drinks and dining in the restaurants not included in the package!! 4 hours would not have cost the hotel much, poor judgement on delivering great customer service. In relation to tours, we were recommended a man called Boni (Tours) to take us out and about, he can be found on the beach or at the restaurant next door. he was a lot cheaper than the tour operator guides and would tailor your trip to what you wanted. He was lovely and kind and took us all over the island (safari, turtle hatching, river safari, tuc tuc into kalutara, gem stones, spice garden, swimming with giant turtle, elephant sanctuary) Boni and his mate Sameera Bharathi were wonderful and I recommend them for any tours you may want. I felt safe with my 5 year old and he even bought me a present when we left. Although there are negatives, there are also a lot of positives (maybe we were unlucky in some instances), we did have a great holiday, we met some wonderful people and saw some amazing sights in Sri Lanka, they are beautiful people living in a beautiful country and we have made some amazing memories.

We visited Royal Palms our first visit to Sri Lanka Hotel is stunning inside so clean, rooms are so big, we had a fabulous view of the beach, the Staff are wonderful can't do enough for you always smiling will help you out with anything the Pool attendants are fabulous Sathran and the other 3 getting beds every Day so friendly, the Boys who clean the rooms Indie and Rashan work so hard. We had a big bowl of Fruit left in our room from Management, chocolate and nuts, Food is excellent everything you can imagine Curries, meats, salads, cakes bread every meal was delicious the Chefs are friendly Bar staff, reception gardeners everyone works so hard to maintain this fantastic Hotel. Dithandra the door man always smiling and talking to US. Sri Lanka is a bit of a shock when you arrive but you slowly fall in love with it and the People, We used Sri Lanka Tours for our trips Gayan and his Team were brilliant coming to Hotel we had 2 overnight stays and did most of trips Yala, galle, Pinawella, tooth temple Kandy Buddhist temples lots more they arranged everything for us and our two guides were with us all the time also two good overnight stays in lovely Hotels would not hesitate to book with them again. Only negatives not much on at Nights in Hotel and the beach is full of rubbish and loads of stray Dogs everywhere which is heartbreaking. We loved Sri Lanka and the Royal Palms is a fantastic Hotel and wouldn't hesitate in going again. One tip for management bannisters are a bit loose on the stairs and need checking.

The first impression of luxuous setting was wrong. The location is not good. The entrance of the hotel is at 5 meters from two trains lines that wake you up very early morning. The construction is very light, with lots of echos and slippery. The rooms doors give on the open air, entangled by the trains on one side or by local very poor people who make lots of music, noise and disturbances (they burn their leftovers, smoke giving on your room) since 5 in the mornings on the other side. We were surprised by the lack of western customers. Lots, lots of sri lankan customers (some drunk, agressive, eating in the pool, lacking hygiene etc. ) and even classes of school children from the neighbourood screaming all day long in the pools. Lost of local parties also. The rooms are a bit too dark : electricity is too poor to read or write in the evening. Food was good at the buffets. Nice garden with lots of squarrels. No sunbeds on the beach. Some employees are truly nice. Some very impolite and/or inefficient. Not trained at all for international customers and surely not for a 5 stars. Not a 5 five stars at all.

Not a bad hotel but wouldn't say it was quite 4-5 *. We are here at the moment and posting this hoping that if you have booked but not arrived please request a quiet room. The hotel is a matter of feet from the rail lines we were put in a room that was literally next to them! When I realised I spoke to the staff and they wasted no time in moving us, so please ask for a quiet room to save the hassle. The food is good, a little limited but ok. The service I'd friendly but slow. Not laid back, just really slow. So prepare that if you are hungry you may be starving by the time you get food. Over an hour waiting last night. Seem to have lack of staff. Rooms spacious and very clean. Hotel surrounding clean and tidy. On the whole a nice hotel, just lacking in service and too close to railway for us as the picture shows!

We had a lovely stay at the Royal Palms Beach hotel. The staff were very welcoming and helpful. A special thank you to a really friendly member of staff, Sandun, for inviting us to his Japanese restaurant. The food was lovely, fresh and very tasty. It was a really nice way to end our two week stay.

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Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 1270 reviews