Royal Palms Beach Hotel4.0 out of 5.0
Recent guest reviews
I am a Sri Lankan now domiciled in Melbourne, we have been to RPBH a few times previously however today was the worst experience we had in a SL hotel. The hotel had a large European occupancy and we were amongst the few Sri Lankan’s. Initially when requested for lie lows it took a long while for us to be served whilst guests who arrived much after us were taken care. In the bar we were falsely accused of paying the cashier with a torn note despite us reiterating that it was brought to our notice 30 minutes after the transaction.
Just returned from a two week stay at this hotel and have to say I can’t fault it for the care and dedication of the staff, they really do enhance the repution of this hotel. First a huge thank you to ROSHAN the room boy who cared for our room with dedication and a smile, Also to NANTHRI our bar personnel at the swim up bar always a pleasure to be served by you. The hotel was well maintained and cared for and and well run from the booking in on arrival to saying ayobowan at the end of our stay. IF there was a small criticism it would be that the all inclusive drinks menu should include some premium brands as the local brands are not as smooth as we are used too and are an acquired taste. Also it would be nice if the beach was raked in the morning to clear anything that get swept in. Overall a wonderfull hotel with amazing staff. THANK YOU FROM ROOM 334
The visit to Royal Palms was an existing experience. It is a very beautiful hotel. Well maintained and equipped with a fully functional swimming pool.The pool has air bubbles, Jacuzzi, and it was very long and big. Also it has a small restaurant near to the pool where you can buy fruit juice, milk shakes and liquor while you are in the pool. Also we played water polo. The food was really good. It was a well spent day.
We stayed for a conference, and as organizers we found the staff to be extremely helpful and very easy to work with. They accommodated many last minute changes in logistics without a fuss. The hotel itself is lovely, with really good food, and we enjoyed our stay there after the conference finished. Would recommend to anyone, for either an event or for a stay.
Returned home last week from what was our fifth stay at Royal Palms hotel and everything was of the same high quality and standard as before. We have stayed at many hotels all up the west coast and find this to be the best area to stay if you want to make your own arrangements for a day out to Galle or Colombo by train or visit the local tourist shops within walking distance so naturally we choose the best hotel in the area. R. P. provides us with everthing we want from comfort, cleanliness, food and service and friendly staff, all of which are excellent. We were unfortunate to be there when tropial cyclone Ockhi struck. Two days of near Typhoon conditions and the hotel staff especially the gardeners and pool lads who carried on in the downpour to make sure the debris was cleaned up and manicured ready for the first ray of sun. Was pleased to see the completion of the semi open sunset lounge which is very comfortable indeed and a great place to watch the sunset (or storm) with an ice cold Lion beer. The Guest Relations politely ask you from time to time if there are any problems or anything they can do to improve holiday experience, all requests were followed up effectively. Used the gym daily and found to be very well equiped with quality machines and kept very clean. I always like to add a negative point and it is a lack of umbrella's available. You cannot borrow or even buy one at the hotel. We have no hesitation with returning to R.P.
Would recommend this hotel the warm welcome upon arrival, all the staff were helpful and always had smiles. The facilities were good our room was very clean and comfortable also the food on an all inclusive basis was excellent
We have been home a couple of weeks now and at last have ten minutes to write a review of the hotel. First of all the staff were superb, all of them had a smile and a chat, from the room guys to the pool guys. We went Virgin and booked a club room which was without doubt the right choice, the mini bar was stocked, all the drinks you could possibly want on the all inclusive package....in fact probably some of the best cocktails we have had anywhere were enjoyed here. We only ate a few times for lunch and once on an evening at the buffet, which was very njce especially the curries if you like them hot. Every other meal we had at The Cabana, the food was spot on and we got to know the staff pretty well, always having a laugh with us especially when the tail end of the cyclone was around and we spent alot of time playing scrabble or chilling out. The staff here are first class. We had a seafood platter njght here which I suggest you pay extra for, it was wonderful. We took 2 trips out through walker tours, one was to Udawalawa national park to see the elephants and wetlands. This was Amazing, we saw so many happy elephants doing their stuff, was lovely to see. We saw all sorts, crocodiles, eagles, peacocks, stalks, flamingos, iguana, jackals, buffalo and so many beautiful birds which I couldn't begin to name. Go on this trip it was fab. Trip 2 was over night to Kandy on the Tea and Pagoda trip. The weather had started to deteriorate a bit. We say some fun monies nd views to die for up the mountains. We went to the temple of the Tooth nd saw traditional dancing. Over night we stayed at Cinnamon citadel in Kandy which is a beautiful hotel overlooking the river. The next day we heard to cyclone had caused a lot of damage so we were better off going back to the hotel than continue on our trip. Our tour guide Indica was great though and still took us to a tea factory and other stops on the way home. The poor locals did not have power for days but they just got on with it. I hope everyone is getting back to normal now. A quick mention to Pradeep in the buffet restaurant, especially at breakfast he always looked after us Nd made sure we had coffee or tea, thank you. Also, to the pool guys who looked after us sooo well bringing us water Nd hand wipes and keeping our sunbed for us every day, always with a smile. And last, the staff at Cabana, so very welcoming, thank you guys so much. We had a blast. Would we come back, yes we would.
This hotel was booked by our driver for us. We got a very warm welcome but the rest of the experience was not that nice. The hotel advertises as a 5 star one, and it looks like it may have been one in the 90s, but it definitely is run down now. You can see it everywhere, from the room furniture to the swimming pool area and the restaurants, although it is very clean. Calling someone was a struggle, because the cable that connected the telephone to the handset kept disconnecting due to a broken plug. We asked for a replacement but never got it. We used several of the services of the hotel and most of them were disappointing. Let's take them one by one: Room Service: we ordered two sandwiches and they arrived cold and soggy, 90 minutes after we ordered them. The excuse was that they made a mistake with the room number. We were not offered a replacement or a discount. Laundry: we sent several items for washing and we were happy to receive them sooner than expected at no extra charge. However, once we had left the hotel and went on to our next destination, we discovered that one of the tops that we had given for laundry in a perfect condition, had two large holes on it. Restaurants: The food was ok, nothing special, but not bad either. We had quite good food and an excellent waiter at the Cabana restaurant. We were given two vouchers for discount in the two a la carte restaurants, which we originally appreciated, until we found out that they only applied to the most expensive of the dishes - 3 or 4 of the dishes in each restaurant. We were pressured on a daily basis to eat at the sushi restaurant, where we didn't see a single person eat for 4 days. They also have the rule that men cannot dine indoors at the buffet restaurant if they don't wear long trousers. They can sit at the terrace and go in and out of the restaurant to get their food at the buffet, but God forbid if they actually sit on a chair inside the building and eat! When you have absurd rules like this, you should at least make sure that there are enough tables to accommodate your clients and not ask them to leave and come back 30 minutes later. Mind you, the rule does not apply to the Cabana or the sushi restaurant! Makes you wonder about the purpose of the rule... General service: on the first evening that we were there, within 90 minutes of arriving we got 4 knocks on the door: one to deliver the suitcases, which we anticipated, one to bring us 2 tablespoons of complimentary stale dry nuts, one to bring us 2 complimentary canapés and one for evening service. I understand the suitcases, but I would expect from a 5 star hotel to a) know that a costumer arrived less than a couple of hours ago and doesn't need extra towels, b) to respect the fact that we are on holiday and not disturb us with the excuse of tiny amounts of free food every 30 minutes, just in order to get a tip - because it was obvious that the staff that brought the food wanted a tip. On top of all that, on the eve of our departure, the reception staff, without even saying "good evening" first, asked us to settle the bill right at that moment. We said that we would prefer to do it in the morning, and they replied that it is impossible because it would "be too busy in the morning". Guess what: nobody was there in the morning. The cherry on the cake was that the hotel entertains its costumers with abused animals. They brought a chained elephant to the garden and had people climb on his back or sit on his trunk. The elephant was accompanied by a man who was holding a long wooden stick with a hook and a spear at its end and was visibly scared every time the man approached him. We would definitely not recommend this hotel to anyone. I'm sure there are other hotels in the area that respect their clients more than this one.
We have asked for tours at the hotel and this is how we met Ahinsa, a great girl so passionate about her work. Thanks to her, we managed to get a glimpse in the life of people living in Sri Lanka and we had the chance to admire the natural beauty. The tour was very well organized, we saw a lot of things without feeling exhausted and Ahinsa explained everything thoroughly. Definitely recommend!
We travel a lot and do not usually revisit a place but we just cannot resist returning to the Royal Palms and have just arrived home after our third visit. On our arrival we were welcomed like old friends with a light snack as we were checking in and a very welcome bottle of wine in our room, a nice touch which made us feel as if the management really appreciate our coming back to visit. Also as a return visitor we were invited to enjoy a fabulous sea food dinner one evening as a thank you. The attention to detail in decorating our table with flowers picked earlier in the day from the hotel garden to a decorative little fish bowl on the table was just lovely and the food was excellent. The hotel is very well run and without exception the staff are charming and professional and this comes from the top. The management are visible and very approachable and nothing is too much trouble. All the rooms have great views over the pool, gardens and beach and everywhere is maintained to a very high standard and very clean. When we arrived there was a cyclone and the weather was bad for a couple of days and caused a bit of tree damage around the hotel but it was all cleared up in a very efficient manner with no fuss or disturbance to the guests. A lot of the staff experienced damage to their own homes and some were without power for a while but these fantastic people still got to work and carried out their duties with a smile. We really enjoyed chatting with them about their lives and families and it makes our stay in the hotel even more enjoyable. The kitchen produces wonderful food and if you have a sweet tooth the pastries and deserts are magnificent and are so well presented. There is a different theme of international cuisine every day and all so fresh. The bread made by the chefs is just out of this world and is worth a mention in its own right! One of the benefits on this visit, which is something that appeals to most people these days, is that there is free wi fi everywhere in the hotel including the rooms. In recent months the hotel has employed a young lady called Ahinsa as an Environmental Animator and we think she is a credit to the hotel. A charming young lady who has put a lot of effort into offering visitors an insight to the local area of Kalutara and we visited places we hadn't seen before. We hope that she continues to do well at the hotel. It is also very easy to get to Kalutara South station by Tut Tut where you can catch the train to visit Colombo or Galle for a day trip if you fancy a change of scenery.The trains are a great experience and so cheap.We took the train one day to visit the Tsunami monuments and museum at Hikkaduwa which was worth visiting. Another mention, if you are a cricket fan, is a visit to the Surrey Cricket Village near Magona which was built to provide homes for survivors of the Tsunami which hit Sri Lanka in 2004, we enjoyed a walk around the village and chatted with a few of the families which was a nice experience for us.There is a cricket ground here which is well maintained and hosts some good matches. Thank you to all the staff for another lovely stay at the Royal Palms and we look forward to our next visit.......
- Free WiFi in public areas
- Free valet and self parking
- Onsite dining
Located in Kalutara District within 2 miles (3 km) of Kalatura Beach, Royal Palms Beach Hotel is within a few miles (5 km) of Kalutara Bodhiya. This 123-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 2 restaurants. Richmond Castle is also close to this Wadduwa resort.
Enjoy dining at one of 2 onsite restaurants including Main restaurant, which specializes in international cuisine. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, breakfast is available for a fee.
Royal Palms Beach Hotel's 123 rooms are air-conditioned and provide minibars, coffee makers, and free bottled water. Guests can expect WiFi and 20-inch LCD TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, phones, and desks are also standard.
Guests of Royal Palms Beach Hotel have access to a full-service spa, 2 outdoor pools, and a nightclub. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 85 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a fitness center, a spa tub, and outdoor tennis courts.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 1323 reviews