Hilton Colombo Residence5.0 out of 5.0
Recent guest reviews
Outdated Appliances, Unfriendly Staff, Reported Kitchen Appliances problems multiple times. Old Building. No kitchen towels or napkins. Restaurant food is terrible. Never try Indian food here. Hotel staff does not go an extra mile to help new tourists
It was an excellent stay for a family vacation. The suits are spacious and comfortable. We stayed in a 3-bed room apartment which was quite big for us and it has kitchen and Laundry machine. The location is central and there a big supermarket next to the hotel. There is also dinning options nearby.
I had gone with my family and the stay was absolutely amazing. The staff was extremely hospitable and made it all worthwhile. The facilities and amenities of the hotel were par exellance as well. They left no stone unturned to make us feel special during the stay.
We were very happy with the hospitality at Hilton Colombo Residences. We could see from day one that the hotel service has a great quality, both because of its comfortable and appropriate facilities, as well as service and constant concern for our comfort. Thank you especially for being aware of our requirements. We really appreciate the responsiveness of their GM Karim towards the needs of the guests. The room that their Guest Relations Manager Mr. Mark Keyser, set up for us was perfect and we were all very impressed with his professionalism. Mellissa from the front office was very receptive and courteous. My family and I loved the food at Flow. Sous Chef Mr. Harsha has put together a wonderful menu that is delicious. We loved the way he took keen interest in taking feedback from us. The team at Flow - Kashmira, Jeewaka, Brion, Nipuni, Dilshad, Kamal, Ahamad, Michael, Shiron, Pratalee were great! Kudos to your trainees as well. I would also like to make a special mention of Aziel who took great care of us during our stay at the penthouse. Thanks again to the team that made our stay great, comforting and secure. We are sure that when we return to Colombo, we will come back to Hilton Colombo Residences. Regards, Dr. Huda Mistry
The apartment is very well maintained Quality and room service is very good All staff is very soft spoken They pass on the benefits by themselves location is also very good Can call the taxi anytime Can get many vegetarian varieties in there menu
My stay here was a comedy of errors. Seriously avoid staying here at all costs. I had issues with the hotel losing a parcel I sent prior to my arrival, as well as issues with concierge (& their terrible attitude) when trying to organise transportation, and issues with a drunk guest trying to break down my room door, and parties in the hallway in the middle of the night. This was the worst hotel stay i've ever had, and I travel extensively for work, so that says a lot.
The team is caring, ready to help and always goes an extra mile. Rooms are large and very well maintain as well as clean. Food is very good and has options. However, the gym is very small and need an improvement.
When we booked the rooms on the website looked great but the reality was very diferent. The accommodation was third rate public assistance housing. The only floor for smoking was the 13th and there was construction on thr 14th floor so we had the construction noise tye whole day. They did not receive the early checkin request from the booking agency and checkin was 3pm. They allowed us to check in early after a heated discussion. We were booked for 4 nights- we checked out after one night. We did not want to check in but it took us the whole day to find another hotel. Avoid this property, it is a bait and switch deal
The property is currently undergoing renovation, no warning given, noise levels exceed 85dB! Forget about spending any time between 9-5 as the noise levels do not even permit a conversation between two people!
We spent a total of seven nights at Hilton Residences while we were staying in Colombo, first time for four nights and then a second time for three nights. The main advantage was that you had an apartment for yourself instead of a small hotel room. We were not happy with the first one, so we upgraded our booking for a better one paying extra money after one day. Our second visit was better. We requested for a good apartment for our second visit and got an excellent apartment with a good view without paying extra money. All in all, we stayed in three different apartments during our stay. In all three apartments, the rooms were big and we had a good view from the living room. It was the configuration of the rooms and the living areas that made a difference. The reception and all the other service staff were excellent and very helpful. They did their best to make our stay pleasant. The kitchen was well equipped, but there was no microwave in any of the apartments. We were told that they supply one only on request. The beds were comfortable and the bathrooms very clean and well maintained. We did not have a car, but there was ample parking for visitors who came to see us. There are two super markets very close to the hotel. Cinnamon Residences is a good place for a family or a small group.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 893 reviews