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Heritance Tea Factory

5.0 out of 5.0

Recent guest reviews

We stayed here for 3 nights on our honeymoon in an executive floor room. For a 5 star hotel, we thought we would get something special for our honeymoon, but it was pretty much a congratulations sign on the door. The service is very good, the restaurant were amazing and really accommodated to me being gluten free. Dinner in the old train carriage was worth doing, a bit of a novelty. The bar serves cocktails but serves them with ice so they are watered down. The tea picking is worth doing and I would suggest getting out of the hotel for a walk through the village below. There is a dress code for the restaurant that we weren’t told about before we arrived and didn’t pack any long clothes. My husband had to wear a sarong at dinner. It would have been helpful to know that when we booked. The spa was really disappointing.... quite expensive and the service doesn’t match the price. It’s quite poorly run. When I arrived for both treatments, no one was there. They would turn up late and unprepared for the treatment. Hygiene standards could be a lot better. Overall relaxing and beautiful environment. 2 nights is enough. But this place needs to do a little more to meet the standards of other 5 star hotels in Sri Lanka.

This boutique hotel is a converted tea factory which has managed to conserve the old-world charm. Definitely worth a visit just to see how well the conversion has been executed. The tea plantation tour that included tea leave picking, tour of the mini-tea factory and tea tasting is well worth the price – you well develop a better understanding of tea which is now a common world beverage.

We stayed for two nights and wish it were for longer. The location is breathtaking, if you stay here I strongly recommend you avail of the nature walks and tea picking activities on offer. The food in the restaurant was superb and the staff very attentive. Definitely a place to revisit.

We stayed 2 nights in December as a family of 4 (in 2 rooms). Rooms, amenities and beds were all very clean and in good order. We ate at the restaurant for buffet breakfast and dinner. Between us we had a combination of Sri Lankan curries and western meals which both rated highly. Keep in mind that this place is isolated - which is part of the charm - but cuts your dining options dramatically. We did not opt for their fine dining. Of the activities, the nature trail walk was fantastic through the tea fields. Tea plucking was not as memorable.

The tea activities we had in the hotel was a highlight to our trip. We enjoyed the nice garden, the mountain view, plucking tea leaves and tea tasting. It was a long way driving up to the hotel and I recommend you to arrive at there by 2pm or 3pm afternoon (in winter at least) to leave enough time for the activities And I love the environmental friendly idea - the hotel recycled and re-used bottles/papers etc to make X'mas trees. I always think we created too much waste in luxury hotels and this idea helps. Rooms and facilities were all great. They made efforts to get the whole thing done up in the mountain. It was quite expensive....well, but it was X'mas and I had to try this hotel so...

We stayed here over Christmas and enjoyed our stay. The location is STUNNING! The check in was smooth & they offered us some local tea upon arrival. The room we had was nothing special, but comfortable. I would say that the bathroom was a bit run down and could use with a renovation. The staff were friendly, however lacked communication between each other so there were long wait times for food, room service etc.

Staying at this hotel is a truly unique experience with it's traditional furnishings and clouds drifting through the door! The food and service are impeccable and all members of staff go that extra mile to make your stay memorable. The nature walks are great and make sure you get the gardener to take you round the garden, just beautiful. Would highly recommend.

Perfect setting to spend a few days. Interesting history and development of the hotel in this historic area. Excellent staff, love everything about this hotel. Delicious food friendly helpful staff and very good service. Lots of places to explore from here beautiful scenery lovely teas to taste and enjoy. Look forward to returning some time.

We are divided in our view... The exciting Idea to Recover one of the beautiful ex Tea factories, the location, the surrounding, the views and the interior Lobby and main restaurant - Excellent. The TCK6685 train restaurant is an exciting chapter in itself. The 135 years old car, carried up to the top at the hotel by a helicopter with a seating for 16. Managed by a highly energitic, crazy and Highly professional conductor slash waiter, joking, arranging and serving all night from the eight Course menue. However, rooms below expectations, food outside TCK 6685 below expectations, reception flexibility and capability negative (in general also including an annoying incident at check-out, handled with great arrogance). But staff in general are actually very supportive, happy and is establishing relationsships in a discrete way: very positive! Total rating: 3 or 4. We round IT up to 4!

After a few steep km up hill, we arrived at the Heritance Tea Factory. Unfortunately it was foggy up there when we arrived so we couldn’t see the nice surrounding (which we got to see the next day). The concept of converting a Tea Factory into a hotel is actually great but our experience there, not so. The hotel itself is old and not comfortable. The carpet in our suit (4th floor) looks like it belongs to the Tea Factory not the Hotel. The floor beneath the dirty carpet was fool of holes. The bathroom was small very uncomfortable space, with a very small loud ventilator, no hot water in the morning. Our suit didn’t look like the picture they have on their website at all. This hotel doesn’t deserve more than 2 stars.

Kandapola Nuwara Eliya Nuwara Eliya

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Kandapola, Heritance Tea Factory is 6.8 mi (10.9 km) from Pedro Tea Factory and 7.7 mi (12.3 km) from Lover's leap Waterfall. This 50-room, 5-star hotel welcomes guests with conveniences like a full-service spa, free in-room WiFi, and free self parking. Victoria Park and Galway Forest Reserve are also within a 30-minute drive.


Dining

Enjoy dining at Kenmare Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 9:30 AM.


Rooms

Heritance Tea Factory's 50 rooms provide minibars, coffee makers, and free bottled water. Guests can expect free WiFi and LED TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Safes, phones, and desks are also available.


Property features

Guests staying at Heritance Tea Factory enjoy access to a full-service spa, a fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with concierge services and securing valuables. Other amenities at this luxury hotel include a business center, a library, and a terrace.

Room options

Executive Floor Deluxe

King 1 | Sleeps 2

Superior Twin Room

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 2678 reviews