Skip to main content
Beginning of main content

Heritance Tea Factory

5.0 out of 5.0

Recent guest reviews

You need to know something very important about this hotel: the walls are paper thin and the floorboards noisy. It is really, really hard to sleep in this £150 a night hotel! We had earplugs but they don't work because you can feel the vibration of doors closing and people walking around the hotel. Also the rooms and bathrooms are really in need of an update as they are tired and without key essentials like working power sockets or ventilation (aside from opening the windows), let alone ac. The interior build of the rooms - so away from the public spaces - is therefore not fit for purpose and way, way off a modern standard. This combined with the price causes me to rate the hotel only 2 out of 5. Otherwise the hotel is really very good. The service is impeccable, the welcome super friendly and the hotel public spaces are an interesting and characteristic restoration of the old tea factory. The food is much better than other hotels, although still suffers from some basic errors in cooking from time to time. Breakfast is very good, as is the tea! The surrounding scenery is simply stunning and well worth it if you have the energy to stay awake after zero sleep. All in all its worth a visit despite the high cost, but be sure to drink a bottle of red wine before bed, or maybe two. And forget about the cost as you won't find a way to justify it so it'll just ruin the experience if you over think it. But the key point is: I simply cannot believe that for £150 a night they've created a such a flimsy build on the interior. If you're sensitive then don't stay here.

Stayed here as part of a honeymoon tour. The hotel is unique and one you will not forget. The winding roads up to the tea plantation do get tedious and even cause sickness ;-). But once you get there you are you are welcome but beautiful scenery, accommodating staff and a great ambience. The hotel is a museum and the staff are very proud of this, telling you the history of the hotel as they take you to your room. We had one of the rooms with a balcony ( only 3 in the hotel) which was great to sit outside with a nice cup of tea in the morning. The only downfall was the rooms where a bit creaky and dated but this added to the character. The food at the hotel was one of the best we had in Sri Lanka and the managers and chef are all there in the restaurant to welcome you and ask for your feedback after which I thought was a nice touch.

Now this hotel is what I would describe as quirky. The rooms are quite small (we stayed on the executive level) the bathrooms are small & there is a problem about getting into the bath/shower if you have knee or hip issues or you are really short. They provide a small stool to stand on to get into the bath. My 6 foot 2" husband also used the stool. The view from the room amazing. We had dinner one night on the train which is beside the restaurant. It only has seating for 8 guests. It is silver service a really good fun thing to do. The head waiter was really funny. They sort of rock the carriage & blow the whistle when you arrive. We also did the tea picking option the hotel offers. We were shown through the mini tea factory and the process of tea production was explained to us. They dressed us in a sari & we again laughed a lot. I would say not what we would normally do but who cares its all just fun. The food was very good the restaurant really nice the only negative we had was that our driver has to stay in very basic dormitory style lodgings. He seemed quite tired the next day and the roads are very windy. When we asked him he said he was fine but every time someone gets up to go to the bathroom they all wake. I would prefer my driver to have his own separate bed not a bunk as I want him to be alert when he is driving us around. He is also one of Sri Lanka's ambassadors as we see the country through his eyes. Our driver was delightful & we were very lucky to have had him. The company we travelled with was Ceylon Escapes. Fabulous company!

Lovely hotel in a beautiful setting, it's an old working tea factory transformed into a modern hotel, with many of the original features left in place. Staff were great, meeting you at the door with a warm welcome. Stayed b n b for 1 night with evening meal, food was good, you could choose buffet style or order from menu. Meal for 2, £40. Beer was around £4 for a large bottle of Lion. Very mild weather due to its position high up in the hills, so a cardy could come in handy in the evening. We arrived by train from Kandy,a trip everyone must try, views were fantastic and only cost £4 each for a reserved seat, our driver prebooked tickets before we arrived, he also dropped us a Kandy train station and was waiting for us at Nanu Oya station with our luggage when we arrived and took us to our hotel. Nuwara Elyia worth a visit, a step back in to previous life styles with huge British colonial influence in buildings and place names. I would advise using a car and driver to get around, ours met us at airport and drove us all around the central region, had great knowledge of things to see and best way to purchase entrance tickets. around £400 for a week , bargin.

I have never stayed anywhere like the Heritance Tea Factory and I doubt I ever will again. Set above rolling hills with tea plantations, you have to travel a long windy road to get there. On arrival you are met with wonderful service, right up until you depart. The hotel has a beautiful air about it - luxury and quaint at the same time. All the features of this restored tea factory were done with pure relaxation in mind, with some rustic charm thrown in. The rooms were compact, but well furnished and very clean. The restaurant served excellent quality food, for both the buffet dinner and breakfast The bar also has a good snack menu. On our first night, we ate a 6 course, fine dining meal in an old disused (refurbished) railway car. The whole evening was organised perfectly, with the wait staff playing their roles of train captain. This was more expensive than the hotel restaurant but worth the money for the experience. The views were spectacular, and were well enjoyed with a pot of tea! Highly recommend.

We enjoyed our two night stay in personal tour of Sri Lanka. The drive up to the hotel was beautiful and once you step into the hotel you go back in time. Lovely spiced tea and cool towel when we arrived waiting to book in. There is an old fashioned open lift but stairs were easy. Room good and dinner and breakfast good. Try the healthy eating option of the local breakfast of Diya Bath in stead of cereal to start your breakfast. An old Sri Lankan breakfast we Did see any where else and the usual Hoppers, The staff were lovely, we wished we had done the tea picking experience, they process what you pick and get to take it home when you leave. Beautiful gardens, you can see the pickers walk up the hill and pick the Tea fro your room. Unique experience

When we arrived we were greeted by a member of the “ain’t arf hot mum” that is meant in the politest sense, it is amazing. You are greeted with such warmth and given a drink of tea of course! We were then taken up to our room, which was very special, small but special, the bathroom was lovely, but I can see why some less mobile people don’t like the shower over the bath. We popped down for pre-dinner drinks and could not work out what the sound was, but when we went to the dining room we found out that they put the drying fans on for 30 minutes (this is a traction engine) and it is amazing to see. When we went into the dining room we were presented with a set menu, which was adapted for my gluten free diet, and everything could not have been better. Fantastic food, amazing service and worth every penny. Loved it! Watching the tea pickers from the terrace is quite a site too. Blooming cold up in then there mountains, so take a jumper!

Stayed here for three nights in September 2017. This is a really classy hotel with service to match. The rooms are relatively small but beautifully furnished with plenty of storage space. The only negative point I would make at all would be with regards to the bathroom - they (or at least the one in our room) really do need to be modernised. That said, it was adequate and there was always plenty of hot water. The restaurant really deserves a special mention. Every meal we had was wonderful and the portions were generous. Really good choice of familiar and more unusual items for breakfast and a wide selection for dinner. The service was as good as you could get anywhere - thanks especially to Yogaram who really looked after us. Would be happy to recommmend this hotel to anyone staying in the area.

The Heritance Tea Factory is a hotel experience I don't think we'll ever forget. The unique building and the friendly service create a memorable and relaxing experience. The rooms were full of character and fitted the history of the building. They were kept clean and ours was a good size. The comfy armchairs chairs in the window looking out over the front of the plantation were lovely - especially on one occasion with the rain falling outside and the thunder rumbling around - it was a cosy and beautiful experience. We shared a pot of tea in the main seating area before finding the 'tartan' bedecked Heathersett bar where we enjoyed lunch the next day. And we bought some tea from the selection on display by asking at reception. They set the piston engine machinery going in the stairwell area at about 7:15, which is a nice touch just before you head down to dinner, as is the old style lift. We had the set menu both nights - a starter, soup course, sorbet, main meal, pudding and coffee - very reasonably priced. There are at least two options for each course - four for the main, and vegetarian options for each too. We enjoyed the live piano music played during the meal. We travelled to Horton Plains from there, as well as visiting Nuwara Eliya. The staff were all very friendly. We had a good welcome with a small cup of tea, and we found them helpful throughout our visit. We'd highly recommend a visit.

Stayed in Tea Factory for the second time. Same perfect setting all round and it was a very pleasant stay. First visited in Mar/2010 during our honeymoon and this time with two young kids to celebrate our 7th wedding anniversary. Staff has been very friendly helpful throughout the stay. Special thank should go to Shane (Exec. Chef) & Gihan (Mgr, F&B) for their hospitality and caring. Even the front office staff was very friendly and took that extra step to make everyone's stay really nice. As we have two kids, we paid for an additional bed, but to our surprise, we were given a very spacious, twin room which is kind of a suite. I know that the rooms of the hotel are not very spacious, but this was a pleasant surprise for us so that we didn't face any space issues in the room. Tea plucking session that my 5 y/o daughter & wife have been to will be remembered forever as the factory staff was very diligent in giving that real experience. The organic tea factory processed what they plucked and was ready to be taken home which made my daughter very happy. At the end of the stay, we were given the opportunity to plant a tea plant (#79) to celebrate 150 years of Ceylon Tea industry. Overall, it was a very nice experience and we are reliving it every once in a while.

Kandapola Nuwara Eliya Nuwara Eliya

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Kandapola, Heritance Tea Factory is 6.8 mi (10.9 km) from Pedro Tea Factory and 7.7 mi (12.3 km) from Lover's leap Waterfall. This 57-room, 5-star hotel welcomes guests with conveniences like a full-service spa, free in-room WiFi, and free self parking. Victoria Park and Galway Forest Reserve are also within a 30-minute drive.


Enjoy dining at Kenmare Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 9:30 AM.


Heritance Tea Factory's 57 rooms provide minibars, coffee makers, and free bottled water. Guests can expect free WiFi and LED TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Safes, phones, and desks are also available.

Property features

Guests staying at Heritance Tea Factory enjoy access to a full-service spa, a fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with concierge services and securing valuables. Other amenities at this luxury hotel include a business center, a library, and a terrace.

Room options

Superior King Room

King 1 | Sleeps 2

Executive Floor Deluxe

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 2615 reviews