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Heritance Tea Factory

5.0 out of 5.0

Recent guest reviews

From entering lobby until leaving the next day - all aspects of our stay were exceptional. Despite no pool and weather like Wales - this one night stay was one of our highlights. It is not really for children as everything that we liked about it was down to the history of the hotel - colonial style - machinery still in use etc. Room superb - we were spoilt by being given only one of three rooms with a balcony. concierge, reception, waiters at meals - all exceptional service - making us feel special. A small selection of lovely gifts for presents. Would definitely revisit if given the opportunity-this was one of our favourites of the six we stayed at in our two weeks.

The hotel is on the top of a Hill, surrounded by lovely tea plantations. The building outside appears exactly as on old factory but inside everything is new and elegant: a perfect example of industrial renovation. Everything is perfect: the rooms, the restaurant (great Sri Lankan chef, with local and international foods), the garden, the common spaces. The hotel provides lot of lovely activity for the guests but just walking around, inside and outside it's a relaxing and charming experience! If you are planning to visit Nuwara Elya region you can't miss it! I give 5 tripadv dots/star but I would like to give more!!

Stunning eco-friendly, and beautifully restored hotel. We were greeted with delicious welcome tea and made to feel at home upon our arrival. The staff were extremely friendly and helpful. We were lucky enough to see a breath taking sunset from the room before a great dinner in the hotel. We are not usually big fans of buffet style food, but it absolutely surpassed our expectations. Stunning views from the room on both sides, really wonderful surroundings to wake up. The tea picking tour was fun, great value and very informative. It's a nice touch to take home your own tea. Very glad that we opted to stay at this hotel.

only stayed here for 1 night to break up long journey. Excellent hotel to stay in. There is a couple of things to do. tea picking, putting, maze, nature walk. Lovely room size, with amazing views. nice hotel, formally Tea factory and some good history too. has a fitness suite. good food & a good choice for breakfast.

Long journey on winding roads to the hotel high in the hills but so worth it. This is a beautiful hotel in an old tea factory with remnants of the old workings dotted round the building making for a unique and very special atmosphere. Excellent traditional style welcome. The views are good but we were disappointed to be on a lower floor so maybe not as spectacular as we had expected, too much of a car park seen from our main window. Nice to be able to use a gym and there was a an active spa area as well. Some of the family took up the hotel's option to go out tea picking with a delightful lady who was hugely skilled and knowledgeable. It was one of the highlights of the trip and so much better than a tour around a working tea factory earlier. The food in the hotel was superb, the best hotel food we experienced in Sri Lanka. Great variety and quality. Overall loved this place and felt spoilt by it.

We stayed one night at the Heritance Tea Factory as part of our honeymoon in Sri Lanka. This was intended to be our one night of indulgence and we compromised on other accommodation so that we could justify the significant expense for a one night stay at this hotel (around £300 for half-board honeymoon package). Upon arrival at the hotel we received a warm welcome from the front of house staff. While waiting for our key we were approached by the 'train master' about dining on the railway carriage. We decided that we would book a reservation for this unique experience as there were limited spaces. After checking in, we realised that it wasn't clear whether this took into account the fact we'd already paid half-board and we went to speak to reception to establish the position, as there was nothing in any of the room information/website. We explained that we wanted to opt for the railway carriage dining ($75 per person) but that we would therefore like a refund on the half-board that we would now no longer require, as they had 'sold' us this alternative dining option. We were first told that they don't give 'discounts' for the railway carriage as it was very popular. We explained that we were not seeking a discount for the railway dining element but simply wanted a refund for the half-board we no longer required. We explained that we were paying the same for the railway dining as someone who paid for room-only (so effectively was paying twice for an evening meal). We were then told that a refund was not possible as we had booked through a third party travel agent. We told them that this was not correct and that we had actually booked DIRECT with the hotel. Each time we got a no sorry response but they kept changing their story as to why it was not possible. First it was that they don't do discounts, then it was because we had booked through an agent, then it was because the railway restaurant was separate somehow and then finally it was just a vague assertion that it was not their policy. We asked whether as a good-will gesture that they could provide a drink (even a soft drink!) to soften the disappointment. They went off again to discuss in private and came back to say that they could not do this. This certainly doesn't seem like 5 star service, especially when our one night stay with the railway ended up in excess of £500. Whilst we had some real disappointments with the overall customer service, there were some real highlights to the stay. We went on the tea plucking and tasting experience which was excellent. The lady who took the tour was warm and very attentive and made for a memorable experience. The railway carriage dining experience was quirky. The 'train manager' was very entertaining and his acting of serving food whilst on a moving train was a BAFTA winning performance. The food was very good, especially the steak. Perhaps lose the sweet strawberry and orange yogurt dips for the bread and just stick to butter! It was just odd. Overall, this was worth the $75 cost per person although question whether it was worth paying for dinner twice. Also, the website suggests it's 'all inclusive' but all drinks are extra. The room was modest in size but was fine for a night, with great aspect views on two sides of the room. The bed was very comfortable but unfortunately we did not have a great night's sleep due to the incessant dog barking - including on the hotel premises. Breakfast was excellent with a wide range of choices available. The local cheeses are recommended! Apart from a cardboard congratulations sign on the room door, disappointingly there wasn't much evidence of this being their honeymoon package. We were promised a seasonal fruit platter and also a chocolate platter in the room (part of the honeymoon package) but all we got was some strawberries in a tea cup! Overall it was a mixed stay. I can't say we particularly felt like valued guests on what should have been a very special stay for us.

Only 2 days here but it's like feeling at home, a luxury home. Particular mention to the restaurant, probably the best in Country, professionally driven by Chef Shanmu and his team. You can taste his passion in each plate.... Strongly suggested.

Great setting with fantastic views and really friendly staff. BUT For the price, the food quality could be substantially better; the attention to detail (rooms, decor etc.) should be better; and overall it feels a bit too much like Disney - paying for the 'experience' not the quality. For instance: - 'double bed' was 2 single beds pushed together (and separately made up); - we were told the mini-bar was locked (unless we asked for it to be opened) Small things... but for the price... So, glad we came and glad we stayed for one night only.

This was one of the best hotels we stayed in on our trip (beaten only by the Kandalama in Dambulla). The restoration of this building is stunning. The staff were extremely friendly and helpful. Also the most FUN to be around on our tour. The rooms weren't the biggest of our tour, but, hey, the bed and bath had great views. Food was great and it was the one hotel where it felt easiest to meet other guests. We did the tea picking tour which was excellent value and very informative. HIGHLY recommended.

Firstly, this is a trek to get to if it is the first hotel of your stay. We arrived after a 10 hour flight and then was in a car for 5+ hours until arrival on very twisty roads. We arrived at night, so first impressions were good, but limited. Welcome was warm, towel, some spices, and tea, what else. We had room 204 facing the front of the hotel with good views. This was a superior room, but probably not their best (see photos). Room had a large K/S bed plenty of space and comfy with a great sleep. As with most hotels now free wi-fi, 4 to 6 digit safe of a reasonable size and Tea and coffee facilities. There are some attention to details required in the maintenance of the room, the shower curtain needed replacing, some grouting and wood stain needed attention. A bigger issue is the noisy ceiling, regrettable we had a herd of elephants above, that were very noisy and the ceiling creaks quite a bit, so you can hear noisier neighbours. Now I do say this in other reviews, one of the good things about hotels is the ability to take the toiletries, not here they are refillable, hey-ho. Food for us was on a buffet basis for dinner and for breakfast. We found something to eat at both sittings and food was to a good-ish standard, the only issue is the number of flies that tend to bother you when eating. We did two activities, tea picking and the nature walk. Costs are minimal 500 and 200 rupees respectively. Both were good, the tea picking indeed was interesting to see how they do still produce tea. The nature walk we went on was a little bit of an eye opener. We walked through the local village, no hassle, but felt a little bit of a voyeur intruding into local life. There was one incident, not a major issue, but when we passed a couple of local women, one we were certain asked for "Money". Cannot be certain, but we just walked on with no follow up. Staff were absolutely lovely and a small tip does go a long way. Just wanted to mention Mutu, the guide on the walk and our first night bell-boy, Amil in the bar was great as was the waiter Rakman. I do get the feeling you are paying for the location and whilst the facilities are good for tourists, our driver was far from happy. Apparently he was in a largish dorm. The issue for him was that the food was of poor quality, but the worst news was he had to move all his personal belongings to the car due to the number of bed bugs around. Now tourism through the use of drivers supports the country and each individual hotel business, therefore the Tea Factory needs to invest and improve the drivers accommodation per some of the other hotels we stayed at. All in all, a nice two night stay to recover from the flight before the tour, but the need for attention to detail to the rooms and in particular the attitude to the drivers means I cannot award a five, despite the fantastic staff.

Kandapola Nuwara Eliya Nuwara Eliya

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Kandapola, Heritance Tea Factory is 6.8 mi (10.9 km) from Pedro Tea Factory and 7.7 mi (12.3 km) from Lover's leap Waterfall. This 57-room, 5-star hotel welcomes guests with conveniences like a full-service spa, free in-room WiFi, and free self parking. Victoria Park and Galway Forest Reserve are also within a 30-minute drive.


Dining

Enjoy dining at Kenmare Restaurant, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 9:30 AM.


Rooms

Heritance Tea Factory's 57 rooms provide minibars, coffee makers, and free bottled water. Guests can expect free WiFi and LED TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Safes, phones, and desks are also available.


Property features

Guests staying at Heritance Tea Factory enjoy access to a full-service spa, a fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to assist with concierge services and securing valuables. Other amenities at this luxury hotel include a business center, a library, and a terrace.

Room options

Superior King Room

King 1 | Sleeps 2

Executive Floor Deluxe

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 2554 reviews