Grand Oriental Hotel3.5 out of 5.0
Recent guest reviews
The hotel is old but maintains a certain charm. The rooms are descent size, plenty of hot water, and the breakfast had a nice variety. It's location is convenient to lots of local shops and restaurants, with museums and malls a short ride away.
Grand Oriental, Colombo This beautiful old historic hotel still has tonnes of charm from its hey day. Walking in to the main foyer gave me a feeling of glamour. Staff greet you with a cooled towel and fresh fruit juice. Checked in its the old lift playing music, led down corridors with photos from over the years to your room. Our room was large with a double and cot bed. TV, fridge, dresser, tea/coffee facilities. Ensuite had a bathtub with shower. The hot water took a while to get to us but this is a big hotel with long runs for the water. We didn't get to use the restaurants for evening or breakfast but wandered the corridors to see the ball room, decor and such. The hotel is old, in need of renovating but I wouldn't want it to have a facelift. Just repairs to doors, walls, windows etc. I even think much of the old furniture should continue to be used to ensure its charm. I would definitely stay here again. The staff are cheery folk wanting to ensure you enjoy your stay.
I stayed in goh for more than a week. First of all I liked their recieption , how they received us is very nice. It's really a hotel which shows the class of living. I think the most part of the hotel is made of wood and the I liked the Japanese design in it. Food at the restaurant is also good. So, I recommend to stay in this hotel if u r planning to stay in Colombo. Kiran(navy group)
I stayed here twice in the space of a week, and paid two very different rates. On balance, there's a certain charm to this grand old hotel, which I liked. The service was good, the room was comfortable, albeit dated, and the breakfast buffet was great. On my second stay, though, the rate was much higher, I was made to register for a second time - which is just inefficient after a long day of travelling - and I noticed just how dirty the tiled floor of the room was. I pointed this out to the staff, and hope they will improve the cleaning procedures, because it really was not good enough. Overall, I would stay here again for the right rate, but I'd check the cleanliness of the floor before settling in!
So the Grand Oriental Hotel is 200 years old (give or take ), she still exudes grandure and splendour. The rooms are huge, the service is impeccable the food is top notch. Despite her age she certainly has been brought up to 21st century standards. Location is convenient and it was fun to imagine how the harbour has changed during her life while dining. Really enjoyed our short stay.
Hotel is very old about 150 years, originally built as officers quarters by British Army, there is plaque about it still in lobby. Staff is very friendly and helpful. Amenities cant be said to be top class more quaint furniture and fitting, but has its old world colonial charm. Go there to enjoy the colonial character and it is in the best part of Colombo for walking in and around the old streets with colonial building all around with small shops. It has a disco bar in basement open all days except Monday Dont miss the great collection of prints in the corridors
Given the price and heritage value of this hotel, I expected a brilliant hotel experience. I was disappointed. Although the welcome was lovely and the staff were very professional and polished, the room itself was incredibly dated. There was no hotel safe (an absolute must-have for travellers!), and the water pressure in the shower was hopeless. The left and right curtains were completely different lengths and the vent on the ceiling was rusty. The breakfast buffet was brilliant though. Other people have complained about wifi but it ran perfectly for us. In all honesty it wasn't a bad experience, but given the cost, it should have been much better. We had a very intimidating experience at the end. When we checked out, staff asked us to complete a survey giving feedback, and stood over us while we filled it out. Very daunting! Then they bailed us up on the points we made, asking why we gave the rating we gave, which made us feel guilty even though we had been very fair and not overly critical. We shouldn't have to explain our feedback - these should be anonymous surveys! - and we were then asked to give an email address so they can follow up with us later. This was very poor customer service tactics - which was a shame, as staff had been so great up until that point. I wouldn't recommend this hotel to anyone.
We arrived late in the night, greeted by friendly faces in this hotel that had old colonial charm. Our room's AC wasn't working well so we let front desk know in the morning and they switched our room without hesitation - which worked out to be an upgraded room too. 4 poster bed, spacious. Wifi was good, lots of options within the breakfast spread, and nice views of the port from the restaurant. Location itself was convenient, walking distance to Pettah market, Dutch Hospital, and Galle Fort seaside stretch. Staff were very friendly and helpful, from the bell boys, front desk, and restaurant at breakfast time.
When you visit a hugely popular tourist destination, you are always very excited about the hospitality. Grand Orient Hotel does not live up to its name by any standards. Not only is it not grand, the services are confused. Staff is overly confused, and their communication skills are worth negative markings. I booked a suite room, and they insisted that I should pay for breakfast of 9 dollars separately for a room worth 389 dollars a night! seriously guys - you need to redo your maths. For anything you ask, the straight answer is a NO. Is there anything you can offer vegetarian except for rice and curry - NO. can I talk to the chef - NO. could you please make me talk to the manager - NO. Could you please recommend a restaurant around where I can go - No IDEA! I had a tough time finding vegetarian food in the surrounding areas. Unhelpful, non accommodating. Can I get a check-out bill? NO. machines are not working. never ever going back again to this place. I think the management is not taking any interest here. sorry guys - you were very disappointing. my four days with you were the worst i have done anywhere.
It's 2017, not 1960, and it is beyond me why hotel management does not prioritize providing strong and reliable WiFi service throughout a property in a day and age where communications are a necessity. Having spent more time trying to secure and then maintain a connection than actually having one, be assured that The Grand Oriental Hotel and its Dialog WiFi provider fail miserably with the representation that wifi is available throughout the property. It's simply not. And that deficiency is a monumental negative for a either a business or holiday traveler. That being said, the other aspects of the GOH were quite good. Check-in was a breeze and the guest is enthusiastically greeted with a cold, refreshing wash cloth and a glass of juice. Quite a nice touch coupled with the warm welcome received from the multiple staffers in the lobby. The hotel is aged but clean & and well appointed. The room I had (307) was very large with a seating area, a covered bed, a small desk, a separate table with chairs, a settee with adjacent chairs and a luggage rack. A safe is in the closet. The bathroom leaves much to be desired although it did include a tub and a flexible shower hose. The use of a shower curtain is off-putting, however. Toiletries need improvement in quality and amount. Towels were good as was bedding and pillows. The tv was fine but its small size did not match the scale of the room. Housekeeping was acceptable and a supervisor returned later to verify that all was accomplished according to the cleaning protocols. Best of all were the restaurants!!! The buffet breakfasts and buffet dinners were very good. And the restaurant staff competed with the lobby staff for the Hotel Congeniality Award. But for the WiFi fail, I'd return to this grand ol' dame of a hotel once again.
- Free WiFi in rooms and public areas
- Free valet parking
- Onsite dining
Located in Colombo District, Grand Oriental Hotel is within a 10-minute stroll of sights such as Khan Clock Tower and Pettah Market. This 3.5-star hotel welcomes guests with 80 rooms and conveniences like free in-room WiFi, free valet parking, and a nightclub. Centrally located in Colombo, the hotel is also a short walk from Dutch Hospital Shopping Precinct and Colombo World Trade Center.
There are multiple options for onsite dining with 3 restaurants, including Harbour Room, which has ocean views. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.
Grand Oriental Hotel's 80 air-conditioned rooms provide free bottled water, phones, and desks. TVs come with satellite channels, and free WiFi keeps guests connected. Free toiletries are also available.
At Grand Oriental Hotel, guests enjoy a nightclub, karaoke, and a rooftop terrace. You can take advantage of free valet parking, along with a shuttle from the airport to the hotel (available 24 hours) for USD 46 per vehicle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include free WiFi in public areas, 3 meeting rooms, and a 24-hour business center.
Reviews from Trip Advisor
34% of guests recommend this hotelTotal of 535 reviews