Grand Oriental Hotel3.5 out of 5.0
Recent guest reviews
I have been here a few times and love the colonial vibes and the feelings it gives. The hotel itself is very old but well maintained and is in an ideal location which is very closer to the Pettah markets, Dutch Hospital shopping center and many other restaurants, pubs and bars. The rooms are pretty standard, clean and decent. Hotel has a good restaurant with a great view of the harbor and the food is fantastic. Thumbs up to Chadika and the other front office staff who are always welcoming. Thank you for going that extra miles to facilitate many requests with a smile.
Well the Hotel was built around 1837 so you can imagine the type of building it might be. Old Colonial rooms, corridors and reception. The rooms feel like you've gone back to the 1950's. Old furniture and bed and like everything. Although its situated at a nice place. Service isn't up to the mark. Hotel reception didn't have answers to any of our queries about local sightseeing places. Exchange rate is also not good what they offer. Breakfast Buffet is Great.
.... and like many old dames, she would benefit from a face lift. But then so would the port area around the hotel. The hotel staff were caring and very helpful. But, as soon as you walk out the door you are hassled are annoyed by the tuk tuk touts.
Having booked a suite with a double and 3 singles we arrived late at night to a double and nothing else. Why the staff thought they needed to offer a family with 2 small children welcome drinks at 11.30pm and why it took them 20 minutes to photocopy our passports I don't know, but it then took them another hour to send people to our room and literally build two more beds. We couldn't even get into the minibar to have a drink whilst waiting as that was also locked. When challenged in the morning, they tried to tell us that the Expedia voucher had never arrived (despite us having the receipt) and we would have to follow it up. We offered to phone there and then and we're told that they couldn't make international calls from the hotel. We left, and have since read that this is a common scam in Sri Lanka, though we wouldn't expect it in such a famous old hotel. We have also received a request for a review from Expedia, so clearly the payment did go through. I would avoid at all costs. The room was overpriced for what it was anyway and, although the breakfast was nice, that's no excuse for lying to us and trying to steal our money.
This was one of the most expensive hotels in Sri Lanka, built by English for their own comfort. Nowadays most of the rooms are non used and it is quite low category. Food is good and the facilities are nice.
The Grand Oriental Hotel advertises every day in the local newspaper, their special food events so we took a walk there to take a look. Situation in a tatty run down area of town next to the dock, it was somewhere that I wouldn't want to walk during the evening. The pavements were partially missing and at best very uneven, the road was strewn with litter, the pavement side shops were boarded up and some of the hotel windows if you looked up from street level were filthy and smashed - I can only assume that that part of the hotel was not used for guests. On the basis of that, I couldn't persuade myself to eat here sadly.
My husband and I just returned from an overnight stay in Colombo at the Grand Oriental Hotel. It is conveniently located at the harbour of the Port of Colombo. We were meeting friends who were travelling aboard a cruise line which had Sri Lanka as one of their ports of stop. Although we arrived early in the morning, we were welcomed with a glass of freshly squeezed tropical fruit. Our luggage was held for us until our room was available later in the day. Docked at one of the many piers, our friends found it easy to flag down a tuk tuk driver (local ‘taxi) who knew immediately where to find the hotel. Upon our return to the hotel after a day’s tour of the city, we were pleasantly surprised to discover our room had been upgraded from standard to deluxe. The hotel itself is a ‘Legend yet living’. We had chosen this hotel given our mutual interest in Colonial history. Our room did not disappoint in that regard. Spacious and clean, the room featured classical style colonial furniture and refurbished 1950’s décor. Our room was equipped with a quiet well-functioning AC. With an arthritic neck, I appreciated the availability of a choice of pillow sizes. The flat version was a ‘Goldilocks’’ fit – just right! The bed was also comfortable and roomy. The bathroom fit in the category of ‘a bit tired’. Rather than a walk-in shower typical of many Sri Lankan homes and hotels, this one had a full bath with a wall-fitted flexible shower head. As one with some mobility issues, I found the bathtub very deep hence challenging to get in and out of unassisted. In the spirit of providing a value-added suggestion, the hotel might want to consider adding a secure handrail on the bathtub wall which would add security and flexibility. The restaurant is located on the 4th floor with large windows commanding a spectacular unique view of the harbour. For our dinner, we chose the buffet. The selections were limited but varied. It was easy to choose dishes that were spiced ‘mild’ although for the adventurous, there were certainly enough Sri Lankan dishes to require a chaser of Lion Beer! Throughout dinner, we were serenaded by the proficient solo saxophone player. He chose a selection of gentle ‘oldies but Goldie’s’ from around the 1950’s. He successfully added a nice touch to the ambiance. I was impressed with the wait-staff who were dressed in mock naval uniforms. They all were very friendly, engaging and efficient, in keeping with their ‘role’ as naval personnel. Breakfast was served in the same location; also buffet style with a chef on hand to create your own omelet from a selection of fillings. The selections were more than sufficient to start the day on a full tank! I found the tea a bit strong for my liking. However, I will admit that I am a tea drinker at heart. The tea was a good Sri Lankan blend! The prices for both meals were more than reasonable. The checkout process was seamless and timeless. It was a treat to hand in our vintage hotel room key – an actual metal key rather than the modern computerized pass keys. The period-dressed concierge opened the door while the security guard outside made sure we were assisted in backing out of our free parking location at dockside. We left the Hotel feeling like we had been welcomed guests.
If you want modern facilities you will probably find something to your liking in Colombo, but you will get one of those places that, once inside, frankly you could be anywhere in the world. With the GOH, you get a piece of history - walls that could tell amazing stories if only they could talk. In any event, the GOH is in such a convenient location, serves great food and is so sensibly priced that, I personally would not stay anywhere else.
We stayed here as a treat for our first night in Sri Lanka. It is a beautiful old building and our room was huge with a large four poster bed. The staff could not have been more helpful. We had no hot water in the morning so we were given a complimentary breakfast which was awesome. Beautiful dining room, great views, friendly and attentive staff and a great choice of food. However we did have room service which was average. The only reason it's not 5 stars is we didn't feel it was value for money. The building needed a bit of maintenance.
Celebrated sons birthday at the harbor restaurant. Had international buffet. Beautiful view of the harbor. Good service. Food was good and reasonably priced. Altogether it was a good outing. Service was good with musical band playing golden oldies songs
Reviews from Trip Advisor
34% of guests recommend this hotelTotal of 513 reviews