Cinnamon Lakeside Colombo5.0 out of 5.0
Recent guest reviews
Stayed on the executive level for my time in Colombo. Shannon was working the reception for that level and was an amazing host. Shannon made our trip so much better! We only speak English and he was very easy to understand and had no translation issues.
I have stayed at Cinnamon Lakeside on numerous occasions over the past six years and this is undoubtedly the best hotel in Colombo! I love the rooms and the food keeps getting better. The poolside, the spa, the salon; the quality and service everywhere is amazing! Excellent staff. Very warm and helpful. And then there's Alex. A big thank you to him for all his help over the years. He's the best! At Cinnamon Lakeside you find the true meaning of hospitality.
I was booked into cinamon red and was moved to lakeside due to a a/c problem at Red. On was promised same red rate. When checking out I was shown a higher price, when I challenged they pulled up my file and corrected the rate. Then I was told that I had to pay for breakfast which I was told was free when I asked to remove breakfast and lower the rate. I had to keep calling for over 15 mins before someone at reception would answer. Same with bell boys. Few pointers in sri lanka: 1. Always check bills 2. Ask for everything in writing - don't take verbal agreements.
This was a lovely stay. A good hotel, close to the train station, which is very convenient to take the early train to Kandy. A special thank you to Mr Lucky from the 7th floor lounge, who was very helpful and gave us good advices for our visit.
I first stayed here on a business trip in March 2015. The swimming pool and surrounding areas, as well as the front courtyard, were being renovated and were inaccessible. The hotel did lay on a complimentary car service so that guests could use the pool at the Cinnamon Grand. The Lakeside's pool is now completely restored and the front courtyard accessible - a great improvement! Hard to tell if the pool is heated, but it was around 30°C! I arrived at 03:30 on a Sunday morning - the check-in staff were friendly, polite and efficient. I stayed in a superior room on the sixth floor overlooking the pool and lake. No complaints - comfortable bed, fresh fruit, bottled water, quiet AC, iron & ironing board, and safe big enough to accommodate a laptop. The bill for an 11-night stay was greater than LKR300,000 (around US$2000) - they accept LKR, US$ and credit cards. There is a 24/7 buffet restaurant as well as Thai and Indian restaurant. The pool bar also serves food. The basement houses a small coffee shop and a number of retail outlets, including a book & stationery store. The bookstore sells postcards, stamps, and other essentials. A 10-15 walk takes you to the Galle Road - try the Galle Face Hotel, a shopping centre under the Cinnamon Grand Hotel and the Ministry of Crab at the Old Dutch Hospital.
We chose the Cinnamon lakeside after reading all the rave reviews on trip advisor. Unfortunately we were not as happy with the hotel as the reviews we had read. this hotel is good. Don't get me wrong; but for a businessman and not so much for a family of 3. The dining room was amazing. The staff were so friendly and helpful and the breakfast was spot on every day. There was something new everyday and we had breakfast & dinner for 7 days there! Pro: they gave us a plate of complimentary fruits on the day of our anniversary. The coconut macaroons they gave were the best. Bed is comfortable. Room is spacious (avoid city view as it's a bit of an eyesore). Lobby area is beautiful. Con: Hotel cars are over expensive. We were refused to make a local call from our room (costing no more than 50slr) as they needed a deposit to be paid at the front desk despite the fact we had already paid for our accommodation; they did not need to belittle us like that. Very money orientated. Lack of personal touch.
Excellent customer service. This place is my favourite hotel in Colombo. The hotel has a good location next to a lake .the food is good and best of all is the service provided by all the staff . Dinesha from front office puts every kind of effort to provide customers the best experience possible. This is the second time I stay at the hotel and I would want to come back and stay here. Dinesha , thank you
I have been staying for more than two months on my business visits from Oman air and I always choose Cinnamon Lakeside because all the staff are more like family. Starting from Nishantha and Sanjeewa who are extreamly helpful at all times and they know exactly my likes and dislikes. Gayani and Shannon always makesure im fully comfortable and look into all my needs. Though i have stayed in many hotels around the world with amazing rooms and facilities nothing can beat the service of executive floor of this hotel. Im sad to leave this time but I know I will be back at the same hotel next month.
Very nice property centrally located .new years eve was well organised.supportive staff .found little problem with veg food .very nice bars n Reastaurent in the hotel .beautiful swimming area .hotel located very close to casino. All shopping area also close by .really enjoyed our stay .will like to go back again .
staff doesn't show commitment to their customers... When we arrived they waste our time in check in desk. The first check in desk was very rude!!! the other one was kind but very slow!!! staff of the traveling help desk just want to sell their services and as soon as they get that you dont want to buy their tours they will stop guiding you about sri lanka!!! The hotel location is good and it is a very clean hotel but should work on its personnel behavior... overally Colombo is not a good city to visit.It doesn't have any good place to see and taxi drivers just want to charge you more....
Located in Colombo District, Cinnamon Lakeside Colombo is a leisurely stroll from sights such as Talangama Wetland and King Sri Wickrama Rajasinghe Prison Cell. This 346-room, 5-star hotel has 5 restaurants, a full-service spa, and an outdoor pool. Centrally located in Colombo, the hotel is also a short walk from Colombo World Trade Center and Bally's Casino.
This hotel is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Full breakfast is offered for a fee each morning from 6 AM to 10:30 AM.
All 346 air-conditioned rooms feature washers/dryers, minibars, and coffee makers. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free newspapers, free bottled water, and safes.
Cinnamon Lakeside Colombo features a full-service spa, a nightclub, and an outdoor pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available on request) for LKR 12392.75 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a children's pool, a fitness center, and a sauna.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 1981 reviews