Cinnamon Lakeside Colombo5.0 out of 5.0
Recent guest reviews
Stayed in this hotel with my in laws for 4 nights, I must say the entrance of the hotel looks better than the actual hotel rooms. So when we checked in my father in law had already arrived and he being a smoker took a smoking room for himself where as all the rest of us don't smoke but the hotel "assumed" everyone was a smoker and gave all of us smoking rooms. Then when we requested them to change our room they gave us such bad attitude as if they were doing us a favour by giving us a room as if we were staying for free anyways then we told them they could charge us and upgrade us but this concept did not register in their head. Also they were saying that we are fully booked and online their own website showed that rooms were available when I mentioned this to the manager on duty that idiot told me "Ohh we have a overbooking policy and if you would have booked with us we would have accommodated you in a different hotel" that's utter rubbish. Basically in a summary we ended up getting our rooms at 7 pm despite reaching at 2 pm. The staff is less then co operative they think people are staying in a hotel for the first time so we will believe whatever they tell us. Which is the most ridiculous. Although this is apparently the best property in Colombo don't book normal rooms book junior suite or executive rooms nothing below. They don't understand anything be patient because they are hardly capable of handling themselves leave the hotel aside. Horrible service the suites are decent but don't expect any kind of compromise from the hotel service side be vary of them.
Once again the team at Cinnamon lakeside exceeded our expectations. After mentioning it would be our anniversary during our stay the team surprised us with a lovely cake, flowers, bottle of wine & basket of fruits. Lovely sincere people and a wonderful place. We always feel at home there. Shout out to Alex & ECL team. Many thanks.
Iced flannels and passion fruit refreshments as we registered at the Cinnamon Lakeside Hotel. Pabasara who greeted us was very welcoming and showed us to our 6th floor room overlooking lucid blue swimming pool and tantalisingly green lake. And just now a room delivery of fresh fruit and chocolate. Very nice.
We love Sri Lanka. We' ve been to many hotels around the island and , everytime we stay in Colombo, we choose Cinnamon Lakeside. The staff is amazing, very kind and respectful. It adds a lot of value to the hotel, knowing the people that will take care of you are genuine and they actually take great pleasure to do their job right. The food is beautiful and fresh, many options to choose from. The pool side is great for kids to be entertained. Highly recommend this place!!!! Hospitality at its highest standard😊
We had our wedding at Cinnamon Lakeside on the 04 August and the support extended by Oshadha and team helped us to successfully organize the wedding. His commitment was exceptional and he helped us a lot in selecting the best menu an arranging accommodation. He was enthusiastic and always made time for us and accommodated our requirements. Unlike many whom we met during the time of planning the event, Oshada showed genuine interest and made suggestions that enabled us to plan a beautiful wedding reception.Thank you so much. We couldn't have done this without you. Chinthana and Nadeesha
First the good. It's a lovely location on the lake. The place is neat and clean and the Chinese restaurant was fab. The bad. I went with my mom and we wanted twin beds and a loo with a shower stall so she wouldn't have to jump in to the bathtub. We had booked a premium room. Now it's a huge hotel but guess what? They do not have a single room that meets these conditions. They first tried to Palm off queen beds to us. Much convo later they agreed to change to twin. But took them over 2 hours to do so. We waited from 1 till after 3. Several times during our less than 48 hour stay the key cards didn't work. Check out was a horrible experience. They billed me incorrectly (put my deposit under a wrong room), then had to redo the entire process. I was there for 45 mins and got hideously late for my flight. Thankfully it was early morning so there was no traffic. While I was there every single person was cribbing about bad service and incorrect billing. The guys really didn't care.
Lakeside brunch is my favourite brunch in the city. A good spread of food with Thai, Chinese, Indian, Japanese, seafood and of course the selection of other international items and meats. The service team is friendly and very helpful all the time and will attend for your any request with a smile. Just one thing, the selection of sweets its not the same as before and good to have a better choice.
Booked in here with the family and hotel has been fantastic. They upgraded us to a larger room, and have been great with suggestions of where to go and what to do. The pool and restaurants are also amazing.
I have been here continuously staying on the Executive floor at cinnamon lakeside and nothing can compare to service and recognition the staff offer. This is my second home, flying all around the world, and this hotel has by far the best and most hospitable staff. My booking was done by Alex the hospitality manager and everything was just perfect to every detail. The staff at the executive lounge Nishantha Lucky Sanjeewa and Azmi are always attentive and smiling. Finally, the staff at the executive floor reception Shannon Emil and Petrina are truly outstanding. They remember all my requests and are quick to provide any and all requirements. Thank you Alex Shannon Emil Petrina Nishantha Sanjeewa Lucky and Azmi for everything. You guys are truly amazing.
We went with friends for 2 nights and it's a awesome place . The F& B manager Mr Shaun went out of his way to oblige our request . It also has a beautiful lake and the food is awesome . Their disc "library" with a snooker table and Dj is a nice place to spend some couple of hours spinning .
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
Located in Colombo District, Cinnamon Lakeside Colombo is a leisurely stroll from sights such as Colombo World Trade Center and Bally's Casino. This 346-room, 5-star hotel has 5 restaurants, a full-service spa, and an outdoor pool. Centrally located in Colombo, the hotel is also a short walk from Bank of Ceylon Tower and Nawaloka Hospital.
This hotel is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Full breakfast is offered for a fee each morning from 6 AM to 10:30 AM.
All 346 air-conditioned rooms feature washers/dryers, minibars, and coffee makers. 32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free newspapers, free bottled water, and safes.
Cinnamon Lakeside Colombo features a full-service spa, a nightclub, and an outdoor pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available on request) for LKR 12392.75 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a children's pool, a fitness center, and a sauna.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 2226 reviews