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Super 8 West Springfield / Route 5

2.0 out of 5.0

Recent guest reviews

This hotel was what I expected for the money. Tucked away at the back of a parking lot in ill-repair behind a small restaurant, the whole place needs updating. Room was fine, and was clean enough. When my key failed to work, and I returned, hauling all of my luggage, to the front desk, the desk clerk confirmed my room number, almost in an accusatory tone, as if I had tried the wrong room, re-keyed the card, and then informed me that she'd "watch me on the cameras" to see if I had any additional trouble. The breakfast provided was...ok. The desk clerk appears to be on the hook for monitoring breakfast, too, yet spent the morning on the sofa in the lobby on Instagram, rather than cleaning up the fairly dirty countertop or replenishing the fruit selection, which consisted of two dusty apples. Overall this place was safe, and had a hot shower, which is really all I needed.

As we pull in it was hard to find the enterence. Poorly signed. Walk in and the desk clerk is cleaning the "breakfast" area, no big deal she has duties... but she turned and sighed when she saw us. And then stated.. you have to wait til I finish. Couple mins later she walked over and asked "what?" Not sorry for the wait.. just a what? Ok I stated I was checking in and gave my name. She wasn't paying attention and asked my name twice more. It's a common name... not hard to spell yet I had to spell JOSH for her. The pure rudeness coming from her was enough to turn me away but I had already paid. Hallways stunk of cigarettes and pot. Get to our room and even though clean, was not the way the pictures or descriptions said. Mainly there was no couch. I like to sit and relax and don't like sitting on the bed to watch tv. Opened the curtain and the only view I had was another room. Shower pressure was sparse as I could not pull the stopper up enough to shut off the tub spout. Bed was comfortable! Room was clean. Will most likely never go back to that hotel unless it's the last option.

The room had drug paraphenelia on the floor and empty liquor bottles behind the bed that my child found. Housekeeping knocked on my door 1 hour before checkout and woke me up i won't be here again

Excellent value for the money. Clean, neat, remodeled. Complimentary, generous breakfast included. For our purposes the location is excellent with a pub, Planet Fitness exercise facility next door and Outback Steakhouse across the street. Easy, convenient access to the highway. Highly recommend for the value.

Good facility, right off the interstate. A very reasonable price.

Comfortable for a 1 night stay, I did expect a free breakfast, but they had only cereal and coffee, which was never mentioned. The staff was was polite, but did not meet my expectations.

This hotel was conveniently located. Rooms were appropriate size for a short stay. Staff (as at most Marriott Hotels where we've stayed) was excellent.

Stayed for one night as a stopover--hotel was very convenient to the Mass Pike. Room was very clean and comfortable.

Not maintained, bed wasn't comfortable , mold in bathroom

Great Resteraunt in front of Motel. That is the only bright spot... Mold on ceiling in bathroom and shower curtain and towel holders coming off the wall. Heard doors slamming at 7:00 am because they fly open and slam close. Dated and unkept it shows a lack of care taken at this facility. I paid too much to be uncomfortable. Will definitely spend a few extra dollars next time to stay somewhere that is taken care of.

This is a family run Motel everyone went out of their way to make us feel comfortable. Last minute no place to stay this was perfect. I will stay again! They gave me a choice of two room I picked rm 220, spacious, clean and great AC. MR

One night stay. Room was decent. Upstairs neighbor was very loud. Comfortable enough.

This was a great stay for a quick trip and where we did not want to spend alot of money.

We needed a place to stay for a tournament at UMass Amherst. We had a good stay, the rooms were nice, and the staff was friendly. And it was very affordable too.

A good value hotel with no frills. If you are doing a show at the big E this is a good place to stay and there is a good restraunt in the parking lot.

Rented the king suite with HOT TUB hahaha that's a joke it's jets in ur bath/shower breakfast sucked employee on Sunday morning was rude and wouldn't Even let us get a cup of oj mind u it's in a machine and plastic cups says breakfast is over at 9 seriously it was 915 vending machines are Empty have to go to lobby from second floor for machines and Ice not enough towels but only nice thing was the room size and bed ..:. All u hear is trashed people coming into bar and people yelling and staff never around

The rooms had recently been remodeled and they were comfortable and a great value for what we paid. If you like to pay as little as possible for a decent room, this is the place for you.

good value and location lots of vendors stay there

Our room was a bit smelly little bit dirty. Vending machines were pretty empty. pay for what you get overall ok.

Rooms needed to be more cleaner, would be much better if the rooms have a microwave in them.

1500 Riverdale Street West Springfield MA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Super 8 West Springfield / Route 5 is located within a few miles (5 km) of Holyoke Mall and Josiah Day House. This 62-room motel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Chicopee Falls Dam is also nearby.


Dining

Free continental breakfast is included with your stay.


Rooms

All of Super 8 West Springfield / Route 5's 62 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free local calls. TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Super 8 West Springfield / Route 5 offers free WiFi in public areas and coffee in a common area. If you drive, put free parking to good use.

Room options

Room, 2 Double Beds, Smoking

Full 2 | Sleeps 4

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Guest reviews for Super 8 West Springfield / Route 5

Everyone (4) Couples (15) Business (7) Family (17) Friends (3) Other (5)
3

you get what you pay for

Everyone

This hotel was what I expected for the money. Tucked away at the back of a parking lot in ill-repair behind a small restaurant, the whole place needs updating. Room was fine, and was clean enough. When my key failed to work, and I returned, hauling all of my luggage, to the front desk, the desk clerk confirmed my room number, almost in an accusatory tone, as if I had tried the wrong room, re-keyed the card, and then informed me that she'd "watch me on the cameras" to see if I had any additional trouble. The breakfast provided was...ok. The desk clerk appears to be on the hook for monitoring breakfast, too, yet spent the morning on the sofa in the lobby on Instagram, rather than cleaning up the fairly dirty countertop or replenishing the fruit selection, which consisted of two dusty apples. Overall this place was safe, and had a hot shower, which is really all I needed.

By , from New York on Jul 5, 2017

1

cheaper doesn't mean rudbess

Everyone

As we pull in it was hard to find the enterence. Poorly signed. Walk in and the desk clerk is cleaning the "breakfast" area, no big deal she has duties... but she turned and sighed when she saw us. And then stated.. you have to wait til I finish. Couple mins later she walked over and asked "what?" Not sorry for the wait.. just a what? Ok I stated I was checking in and gave my name. She wasn't paying attention and asked my name twice more. It's a common name... not hard to spell yet I had to spell JOSH for her. The pure rudeness coming from her was enough to turn me away but I had already paid. Hallways stunk of cigarettes and pot. Get to our room and even though clean, was not the way the pictures or descriptions said. Mainly there was no couch. I like to sit and relax and don't like sitting on the bed to watch tv. Opened the curtain and the only view I had was another room. Shower pressure was sparse as I could not pull the stopper up enough to shut off the tub spout. Bed was comfortable! Room was clean. Will most likely never go back to that hotel unless it's the last option.

By , from NY on Jan 19, 2017

3

decent hotel for the price

Everyone

The room had drug paraphenelia on the floor and empty liquor bottles behind the bed that my child found. Housekeeping knocked on my door 1 hour before checkout and woke me up i won't be here again

By , from springfield ma on Mar 17, 2016

5

worth every penny.

Everyone

Excellent value for the money. Clean, neat, remodeled. Complimentary, generous breakfast included. For our purposes the location is excellent with a pub, Planet Fitness exercise facility next door and Outback Steakhouse across the street. Easy, convenient access to the highway. Highly recommend for the value.

By on Feb 22, 2016

4

short trip

Couples

Good facility, right off the interstate. A very reasonable price.

By on Sep 25, 2015

4

family trip

Families

Comfortable for a 1 night stay, I did expect a free breakfast, but they had only cereal and coffee, which was never mentioned. The staff was was polite, but did not meet my expectations.

By on Jun 9, 2015

5

convenient and pleasant

Couples

This hotel was conveniently located. Rooms were appropriate size for a short stay. Staff (as at most Marriott Hotels where we've stayed) was excellent.

By on Feb 26, 2015

4

good place

Couples

Stayed for one night as a stopover--hotel was very convenient to the Mass Pike. Room was very clean and comfortable.

By on Nov 23, 2014

1

never again

Couples

Not maintained, bed wasn't comfortable , mold in bathroom

By on Oct 1, 2014

1

will pay more to stay somewhere else...

Couples

Great Resteraunt in front of Motel. That is the only bright spot... Mold on ceiling in bathroom and shower curtain and towel holders coming off the wall. Heard doors slamming at 7:00 am because they fly open and slam close. Dated and unkept it shows a lack of care taken at this facility. I paid too much to be uncomfortable. Will definitely spend a few extra dollars next time to stay somewhere that is taken care of.

By on Sep 14, 2014