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Elm Motel

2.0 out of 5.0

Recent guest reviews

I had Room #12. Don't stay in Room #12 unless they fix it up. It is in such poor condition. Wallpaper peeling off the wall in a huge chunk, poorly patched holes in the wall, a pair of sneakers that has been under the bed for who knows how long which means that nobody has cleaned under there for a long time. The carpet is nasty, the smell is bad and the refrigerator is up on 2x4s. I assume they are worried about the refrigerator leaking, but there are so many easy ways to monitor that other than the poor job they are doing. It makes you question the actual bed, which is the one thing that was almost okay. But you can't trust the cleanliness of anything given the shape of the room. To the owners - Take some pride in your place and fix it up!

Since I have been in school, I have traveled from New Haven to the Berkshires regularly during the summer for the arts happenings. Was looking for a place to stay overnight after visiting the Jacob's Pillow Dance Festival. Due to booking at the last minute, everything closer to the festival was booked (not that there is much in the way of accommodations in Becket). Upon check-in, no one was in the office but a woman yelled at me across the parking lot, "Can I help you, honey?" The whole check-in experience left me feeling less like a customer and more like an unwanted visitor. At the desk, I was told that no nonsmoking rooms were available and that I booked a smoking room. Not understanding how nothing else was available when my car was the second one in the parking lot. In any case, I took what I was told was available without arguments. I guess the word "clean" that was used in the other reviews is relative? My room was dirty. There was food and tagging (yup, graffiti!) on the ceiling. The WiFi signal was very weak (one bar) and I had to use my phone's hotspot. The furniture was very old and threadbare in places. I usually work at a desk but was scared to use it. The chair was worn and the bed seemed cleaner, honestly. The sheets were still damp, which was yucky, especially given the overall condition of the place. The bedspread had holes torn in it in addition to cigarette burns. Needless to say, there was the smell of cigarette smoke and burn holes in the sheets, mattress, and curtains. The cover had been pulled off the thermostat exposing what I believe is mercury inside, which is poison and a no-no for public places with children. This motel didn't feel safe for a woman traveling alone. The lock on one of the windows facing the back of the motel was broken. Nothing within walking distance of the motel. Downtown Westfield isn't far but appears to be mostly mom-and-pop shops. I visited the Holyoke Mall, which is about a 20 minute drive from the motel. They have a Target, Hobby Lobby, and Macy's. A dated but seemingly thriving mall. Quiet night. The kicker happened the following morning. I was putting my luggage in the car and the woman who checked me in was cleaning rooms. She stopped me and was telling me how to book a nonsmoking room for my next stay. I politely told the woman that there were other things wrong with the room and I would probably not be back. When I took the room key to the office, a man was at the counter. I gave him the room key and he proceeded to tell me about how I booked a smoking room. I told the gentleman that honestly there were other things wrong with the room - that it was substandard even for the price point, there was graffiti on the ceiling, etc. The gentleman continued to talk about smoking v. nonsmoking rooms. I told the gentleman that he was still talking about the smoking v. nonsmoking issue but there were other problems with the room and I reiterated how it was substandard. I told the gentleman I took pictures and would put them on Tripadvisor. His attitude then turned on a dime. "GET OUT OF HERE!", he immediately started to holler at me. "I ONLY WANT NICE CUSTOMER AND YOU NOT A NICE CUSTOMER! GET OUT!" I do not know what possessed this man to feel that he could start yelling at me like that. Perhaps he is just used to treating women like that or the current zeitgeist is having an effect on people. I did nothing to deserve getting thrown out of the motel office. I did not raise my voice to the gentleman and my tone wasn't argumentative. I was just telling him the truth. I told the gentleman I would be making a police complaint against him. In repeating what happened to someone in town, I was told, "I could have told you not to stay there." If you are looking for accommodations in this hotel class, the Motel 6 in Chicopee is cleaner and a bit cheaper.

The Elm Motel is pretty basic, but a good value for it's modest cost. Rooms were clean, wifi was offered and the TV was updated to a flat screen that could take HDMI input from our phones for our own movies. For those on a budget, a great place to stay.

Small room with inadequate heating. It's either on full blast, or nothing at all. Woke up several times just to warm the room up. Musty odor when you first walk in. Very outdated. Wouldn't want to spend another night there.

Basic inexpensive no-frills motel. Our room (#1) on the end was clean and relatively quiet. Bed was comfortable and conducive to a good night's sleep. Reception was friendly and courteous. The AC, Wi-Fi, coffee maker, and plumbing all worked. The room shades blocked the outside light fairly well. There was a slight musty odder on entrance but turning on the AC quickly dispelled it, and it was not noticeable again. The room was properly labeled "smoke free" since there was no hint of any smoke odors. The TV cable wiring was a bit of a hodge-podge but did not interfere with our stay. The in-room refrigerator is a nice addition but froze some fruit we had put in it. I did not see a hair dryer.

Very clean and fresh. Dated facilities but very well maintained. Friendly staff, very responsive. Quiet residential neighborhood. Closed to town, food and entertainment within casual walking distance.

Basic stay. No frills. Friendly staff. Located in a residential area. Owners on site. Prices very affordable. Fridge, coffee, free WiFi, HBO. Will stay here again in the future. Located near Westfield State and many other places in the area. Easy to find.

I had bedbugs in Room #8. After two nights, I was eaten up. I am home after two nights and I am covered in welts on my hands and head and have bites on my arms and legs. These things happen to even AAA hotels but be advised. I told one of the proprieters in the morning -- even showed him the bites -- and he was dismissive, saying he had never had complaints. But, I was complaining. Go at your own risk.

Waste of money, strong order of mold and mildew. Moved to a second room that room #14 was not as bad as the first room. #2. Woke up with itchy watery eyes, and difficulty breathing. When I mentioned it to the owner, he said this is a two star motel what do you want for $75.00. I told him, " I want to be able to breath." I told him I would not be back and left. I would have had a better night sleep in my car.

We were treated so awful at this motel. The day we checked out we got a call from the motel to call them back. So I did and he accused us of "spilling juice all over the floor." When in reality the refrigerator was leaking water all over the rug. Instead of complaining about that, we decided to be easy customers and just turn off the fridge. Then in the end ended up getting blamed for it. He also said we left a "broken table." We had to drive all the way back to the hotel to pay $100 for one little board that broke off of a drawer of the table. My friend said she noticed that it was already broken when we STEPPED in the room, but sense we did not have proof he threatened to get cops involved so we just paid up. Never going back here!

50 Russell Rd Westfield MA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour front desk

Elm Motel is located 9.5 mi (15.3 km) from Eastern States Exposition and 9.7 mi (15.6 km) from Josiah Day House. The 17 rooms at this motel include refrigerators, coffee makers, and TVs. Springfield Armory and Naismith Memorial Basketball Hall of Fame are also within a 30-minute drive of this Westfield motel.


Rooms

A TV comes with cable channels, and guests can stay connected with free WiFi. Other standard amenities include a refrigerator and a coffee maker.


Property features

Elm Motel offers free WiFi in public areas and coffee in a common area. If you decide to drive, there's free parking. Front-desk staff are standing by 24/7 to assist with any requests.

Room options

Standard Double Room

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

55.0% of guests recommend this hotel

Total of 29 reviews