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The Dragon Hotel

4.0 out of 5.0

Recent guest reviews

Took my partner here for one night back in March for a birthday treat. Rooms very spacious and very clean. Great location only a few minutes walk from town centre and Wind Street. Had a great deal for this room via Groupon.

I have stayed here a lot over the years and it was one of my favourite hotels for a few reasons. 1 - Price it was always good value at around £70-£80 with breakfast. 2 - The rooms had Sky sports. 3 - Free parking although limited. 4 - A really good frsh cooked breakfast to order with good produce. How things have changed now £95 WITHOUT breakfast (an extra £15) plus £9 to park if you can get a space, no more Sky sports and a mediocre breakfast. This is now too pricey for what it is which is a shame because I used to love staying here but now beyond my expenses budget. Great location and nice rooms but sadly thats all ican be positive about now.

I stayed for 1 night and would not rush back. I ate in the bistro and food sounded lovely on the menu and the reality did not match it. The mango parfait is in fact 2 pieces of mango ice cream and meal very disappointing. The breakfast next day did nothing to change my mind and first floor restaurant looked tired and the cold choice in particular the fruit was quite sad and not much more than s bowl of chopped up apple pieces. I will not be rushing back and the location was central

We stayed in this hotel for a weekend. Staff pleasant and helpful. There were a number of people booking in and we were all dealt with promptly. The location is very handy for Swansea centre and not too far away from the beach. If you need to use taxis they are very reasonable. The first room we were given (607) seemed ok on first appearance if a little tired looking. It is at the front of the hotel. The beds were very comfortable although pillows were quite hard. Unfortunately during the night the noise from the traffic, passing revellers and seagulls caused a sleepless night. In the morning we found that the windows do not close properly resulting in the disturbance. We asked reception if we could change to a quiet room which was dealt with promptly. We were told another room was ready if we wanted to look at it. This we did only to find it was still occupied with the occupants personal possessions on the bed and in the room. On returning to reception we were told 'oh I don't know how that happened'. Not very good security! We were told another room would be ready later in the day. If we liked to pack our bags they would be moved for us. The second room was much better, newly refurbished I think as still smelt slightly of paint. Sadly when we returned to the hotel after an evening out we found the room was above the function room. There was a function on and the disco thumped out until 1am. Not the quiet room we were assured it was. Also found the windows again did not close tightly. The toiletries in the rooms were very poor. Two tubes of shampoo and a small bar of soap, plastic cups in plastic bags. Not what I would expect from 4star. We could not understand the logic of the rooms. Our last room was a disabled room on the 5th floor with a lift that no wheelchair would fit in to. In the case of an emergency I don't know how a disabled person would get out. A shame as the room was well fitted out for a disabled person. I agree with other comments, the breakfast is not the best. At 9am fresh fruit was running out, on both mornings only two choices of fruit. Hot food also running out and took a long time to be replenished. Would have liked to choose smoked salmon and scrambled egg but was worried about how long it would take to cook. What hot food there was was ok though. We could not park in the hotel car park (40 spaces for 109 rooms) so had to park in NCP car park nearby at a cost of £9 a night. All in all this seems a very expensive hotel. £130 for room, £15 each for breakfast and £9 per night parking. Sadly I feel this is more a 3 star hotel at 4 star prices, I unfortunately would not recommend it to others.

Bed was comfortable, air conditioning poor (it was over 20C at night) and breakfast fine. Reception staff were very friendly but the hotel feels tired, the tiny lifts are a pain and there are cooking smells throughout the stair areas.

Carole, my wife recently retired and wanted to show her appreciation in some small way to some long standing colleagues? We chose dinner at the Dragon to do this. I liaised with Cheryl at the hotel and arranged it all by emails. Even before visiting the hotel to confirm final arrangements, I was impressed that Cheryl worked by old fashioned trust, as I wasn't even asked for a good will deposit. The meal , as well as the venue and service, as we expected, exceeded our expectations and she enabled Carole to thank her colleagues in a most fitting and satisfying way. The fact that each course, with a wide choice very generous portions, was reported as being very palatable and well presented, was really pleasing. Carole and I also stayed overnight, in what was a spotlessly clean room which had a fresh, welcoming ambience. We shall certainly use the venue again and recommend the restaurant to all our friends. Cheryl certainly came up trumps! Our most heartfelt thanks to you and all the staff.

We stayed there as my husband was playing international hockey. The room was fine if a bit like a travel lodge. The bed was very comfortable and we both slept very well. Real downfall was breakfast which was awful. The food was of poor quality and not very warm. I asked for a poached egg and was served two which I could barely cut with a knife as they were so hard. The cold offering is poor for this quality of hotel, the tea is so weak it has no taste and most of the fruit came out of tins. If you want to see a great breakfast go to the auchrannie in Arran!!

The hotel is well placed for Swansea town centre (very close to the start line of the Swansea Half Marathon - why we were staying there). The hotel is tired and in need of some serious refurbishment. Staff were pleasant and the Sunday Carvery was delicious. All in all, a bit overpriced for what is on offer.

Stayed here Saturday night ready for the Half Marathon on Sunday morning. Parking was £9 - a bit naughty I think seeing as we had already paid £100+ for the room only! Clean and tidy room with a HUUUUGE tv. Paid for a family room but had to request bedding for the pull out bed as this wasn't made up when we arrived. Disappointed that we paid the full £9 for a breakfast for my 6yr old.......a lot of money for a box of cereal and a slice of toast!! I wasn't there for the breakfast as I was already running but my OH said after initially being told they were not on the list for breakfast bookings - even thought they had pre paid the night before - they were left waiting a long time ( so long that my daughter asked if they had been forgotten about!) It seemed they were an inconvenience to the restaurant staff! All that being said the staff on reception Ben and Jayne were amazing. Super helpful and cheery. Ben brought up the bedding and found me an iron straight away and was very polite and friendly. Jayne was above and beyond, she even walked to Tescos with me to get my running supplies!!! My daughter lost a £1 in the sweet machine but they pulled out all the stops to make sure she got the sweets after all. Thanks to both for being lovely

I regularly stay here but each time it seems tio have slipped a bit more. Rather than give a narrative let me just list up what needs to be done! 1. Have guest comment forms available on the front desk. Search party required to find something that I could complete 2.A new room card entry system . Broken on arrival and next morning needed 8 goes to work 3. Staff training: Tell waiting staff not to shout o each other across the heads of breakfasting guests. 3. Enough food on the breakfast buffet. There's even a sign encouraging you to take less and save on waste ( and cost) 4..New carpets. Mine had rucked to the extent that I could easily have tripped over it!. All in all a sorry tale of underinvestment in staff and facilities. I mentioned all this to the front desk to be greeted with an impassioned and heartfelt " I know, I know" Over to you GM and your owners. Cheap coach parties ( in profusion) are not the road to profitable success.

The Kingsway Swansea Wales

Hotel highlights

  • Walking distance to Dylan Thomas Centre
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

The Dragon Hotel places you next to Swansea Castle and within a 10-minute stroll of other popular attractions like Swansea Market. This 4-star hotel has 106 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool. Centrally located in Swansea, the hotel is also a short walk from LC Swansea and National Waterfront Museum.


Dining

Sit down for a leisurely bite to eat at the onsite brasserie, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

The 106 rooms are air-conditioned and have an array of amenities, including coffee makers, ironing boards, and desks. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Video-game consoles are also available.


Property features

The Dragon Hotel features a full-service spa, an indoor pool, and a fitness center. Self parking is offered for GBP 9.00 per night. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and 5 meeting rooms.

Room options

Superior Double Room, 1 Double Bed

Full 1 | Sleeps 2

Family Room, 1 Queen Bed

Queen 1 | Sleeps 3

Superior Twin Room, 2 Twin Beds

Twin 2 | Sleeps 2

Superior Double Room, Accessible

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 933 reviews