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The Royal Suites Punta De Mita - Adults only - All Inclusive

4.0 out of 5.0

Recent guest reviews

The professional pictures of the hotel are not what actually it looks like. Hotel is older and our room smelled of mildew. We checked in - then next person did the timeshare pitch. Older croud - everyone was in their 60's or older. I will not be staying at the hotel again.

The staff was super friendly, surf was firing, food was awesome and the resort was beautiful. Couldn't ask for a better stay...

Our vacation was ruined, first they guaranteed the whole area covered with WiFi and it only worked in the lobby, which was very important for u. Then from the beginning when we got there the front desk person didn’t even tell us what kind of room we would have when we requested a non smoking room. The food was okay, but for dinner we felt not comfortable to order since the waiter would say, “are you sure you can eat that, if you have a big stomach”. The front desk person was so rude when we asked about the Wifi on the second day, he said all we do is complain and that he already did us one favor by changing our room to non smoking when we already should have had that in the first place. When we were leaving we asked for the bellmen to get us a taxi and he gave us some old van with no air condition, cracked windows, mirrors cracked, and very filthy dirty. The car wasn’t a taxi it was a hotel car for workers. The customer service was very poor we wish we would have known it would be this awful.

My husband and I stay here pretty much every year for our anniversary. We love the location of the hotel because it's away from the hustle and bustle of busy PV and for the surf break. The front desk staff is not great and does a poor job of honoring room requests, but the rest of the staff are just amazing. Truly special people that go above and beyond to make your vacation awesome! The RS are over do for a renovation IMHO, but the location, surf and staff keep us coming back every year.

Irresponsible/unorganized staff. Only one of the housekeepers made sure we had everything we needed when she was working and she even made sure to get an engineer to our room for some exposed electric cables. The guy came over and took care of it right away. Only one bartender actually listened to the orders people placed. With other bartenders we would ask for Fanta and instead we would get fantasma, random orange soda, or nothing at all. If you are ordering room service, heads up-it's not 24 hrs like the hotel advertises. We called at 6 am for breakfast to be brought to our room...took 3 calls to the front desk and finally a guy from the security service had it delivered to our room. We ordered the spanish omlet two days in a row, and both times it had different ingredients in it. If you need something brought up to your room you will be better off going to the front desk and taking care of it on your own. Otherwise you will be waiting a while...

Just returned from the Royal Suites Punta de Mita by Palladium and could not stay away from shearing our great experience my Dad (almost 90) and I had in that resort. This is not my first visit to Mexico, but I was impressed by the territory and it's landscape. It was 1st Mexico exploration for my Dad and he was amazed with everything he saw and had there. Almost everything in resort is done to satisfy any taste and demands: room, service, staff, meal,etc. The evening entertainment and access to the ocean did not match the greatness of the rest in resort. Looks like the best place to relax for a week or longer for the money paid. It's a wonderful experience to be just for the couple, family with kids of any age or singles. Everyone will enjoy it. My Dad and I recommend to visit this place.enjoy the stay

We visited the Royal Suites for the 2nd time in October 2012. The pool and restaurant staff really go out of their way to spoil you rotten and make your vacation perfect. We had a very relaxing week and my husband was able to surf everyday. With that being said, the last time we were here there was terrific butler service. This last visit, they was none... hmmm. We are headed back this October 2013 to celebrate our 10th anniversary. I do hope they have brought back the butler service, because that was a really nice touch. Looking forward to returning!

Hotel is really good. But our room was cleaned only once in 6 nights stay and the fridge was refilled with water only once. The light in the room could be kept on sometimes only if you open the door??? But the worst thing about our trip was that we were not met by any representatives and had to pay twice for the transportation from and to the airport. So I would not recommend ordering transportation in advance.

it was a beautiful location and beach with great water activties. the royal suites were very nice and clean. the staff were great. the only complaint was that the food was pretty average at best. overall a great get away.

We stayed at the royal suite side and was hoping for a nice and relaxed time away.. only to experience water outages, power outages hours at a time. and overcooked dishes at multiple onsite restaurants. This location is an hour away from the airport or downtown which makes it impossible to go off resort and do anything without taking the whole day.. i wouldnt come back here that's for sure.

I will be brief. On arrival, I stayed in the adult side. I was on the bottom floor, no ocean view and in fact had no ocean view I called the hotel and they assured me all rooms had an ocean view. Uh, mine looked at a dirt wall. The food was average nothing to shout about. The best part was the service and kindness of the waiters and bartenders Macario and Felipe !!

THE ROYAL SUITES PALLADIUM WAS WONDERFUL ! MY HUSBAND AND I SPENT 4 NITES THERE AND THE SERVICE WAS AMAZING. OUR ROOM WAS COMFY, CARLOS AT THE ROYAL SUITES RESTAURANT WAS SO NICE AND ATTENTIVE. EVERYONE AT THE RESTAURANT AND BAR WAS FRIENDLY AND ALWAYS WITH A SMILE. WILL RETURN AGAIN !!

Third time here in three years,Upper management including Israel really lacked customer service skills, rude, wrong, many times and did not even know their own property . the wait staff, waiters, bartenders, were the best, and that is the only reason I would go back, Giovanni, Oscar , Alfredo, George` and Francia always had a smile so big. Even Humberto the food and beverage director was great walking us to the next restaurant, and getting us in because our side manager screwed up . Israel the manager needs training, and send him to school . We will think twice if not three time before going back again .

Carretera Punta de Mita Km. 11.5 Punta Mita NAY

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located 1.6 mi (2.6 km) from Destiladeras Beach, The Royal Suites Punta De Mita - Adults only - All Inclusive is within a 15-minute drive of Playa Punta De Mita. This 100-room, 4-star resort has 2 outdoor pools along with private in-room spa tubs and 6 restaurants. La Cruz Square and Marina Riviera Nayarit at La Cruz are also within a 15-minute drive.


Dining

Start your day off right with a free buffet breakfast. There are ample dining options with 6 onsite restaurants, including Restaurante Portofino, which specializes in Mediterranean cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

All 100 air-conditioned rooms feature private spa tubs, free minibar items, and furnished balconies. Flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, hair dryers, and free toiletries. Other standard amenities include iPod docks, coffee makers, and free bottled water.


Property features

Guests of The Royal Suites Punta De Mita - Adults only - All Inclusive have access to a full-service spa, 2 outdoor pools, and a nightclub. If you plan to drive, free parking is available. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this adults-only resort include a fitness center, a steam room, and outdoor tennis courts.

Room options

Guest reviews for The Royal Suites Punta De Mita - Adults only - All Inclusive

Everyone (2) Couples (7) Family (3) Other (1)
3

ok hotel - needs remodel

Everyone

The professional pictures of the hotel are not what actually it looks like. Hotel is older and our room smelled of mildew. We checked in - then next person did the timeshare pitch. Older croud - everyone was in their 60's or older. I will not be staying at the hotel again.

By on Feb 6, 2017

Review comment responded on Feb 8, 2017

Good day First of all, we would like to thank you for choosing our hotel The Royal Suites Punta de Mita. All comments bad and good are really important to us since they tell us where we fall short and where we need to improve. We regret to read that your experience here wasn't what you were expecting. We will talk to our supervisors about the smell of the rooms. We work really hard each day to give our guests a wonderful experience. We hope that you can consider coming back to channge your impression of us. With kind regards.

5

absolutely amazing stay

Everyone

The staff was super friendly, surf was firing, food was awesome and the resort was beautiful. Couldn't ask for a better stay...

By , from San Diego on Aug 2, 2016

Review comment responded on Jan 1, 1970

Dear Drew, Thank you very much for your kind words about your SURF vacation in The Royal Suites in Punta de Mita. We are really glad to know that our facilities have surpassed your expectation and provided you with the amazing vacation that you were looking for. It is your delightful experience that serves as motivation to continue providing our guests with excellence in service. We truly appreciate your valuable feedback and warm words about our staff and we will most definitely be passing on your feedback to them, which we know they will really appreciate. We look forward to having the pleasure of welcoming you back. With kind regards.

1

vacation ruined

Couples

Our vacation was ruined, first they guaranteed the whole area covered with WiFi and it only worked in the lobby, which was very important for u. Then from the beginning when we got there the front desk person didn’t even tell us what kind of room we would have when we requested a non smoking room. The food was okay, but for dinner we felt not comfortable to order since the waiter would say, “are you sure you can eat that, if you have a big stomach”. The front desk person was so rude when we asked about the Wifi on the second day, he said all we do is complain and that he already did us one favor by changing our room to non smoking when we already should have had that in the first place. When we were leaving we asked for the bellmen to get us a taxi and he gave us some old van with no air condition, cracked windows, mirrors cracked, and very filthy dirty. The car wasn’t a taxi it was a hotel car for workers. The customer service was very poor we wish we would have known it would be this awful.

By on Oct 15, 2015

4

one of our favorites

Couples

My husband and I stay here pretty much every year for our anniversary. We love the location of the hotel because it's away from the hustle and bustle of busy PV and for the surf break. The front desk staff is not great and does a poor job of honoring room requests, but the rest of the staff are just amazing. Truly special people that go above and beyond to make your vacation awesome! The RS are over do for a renovation IMHO, but the location, surf and staff keep us coming back every year.

By on Sep 22, 2015

3

not worth the money

Couples

Irresponsible/unorganized staff. Only one of the housekeepers made sure we had everything we needed when she was working and she even made sure to get an engineer to our room for some exposed electric cables. The guy came over and took care of it right away. Only one bartender actually listened to the orders people placed. With other bartenders we would ask for Fanta and instead we would get fantasma, random orange soda, or nothing at all. If you are ordering room service, heads up-it's not 24 hrs like the hotel advertises. We called at 6 am for breakfast to be brought to our room...took 3 calls to the front desk and finally a guy from the security service had it delivered to our room. We ordered the spanish omlet two days in a row, and both times it had different ingredients in it. If you need something brought up to your room you will be better off going to the front desk and taking care of it on your own. Otherwise you will be waiting a while...

By on Jan 7, 2015

4

great experience

Families

Just returned from the Royal Suites Punta de Mita by Palladium and could not stay away from shearing our great experience my Dad (almost 90) and I had in that resort. This is not my first visit to Mexico, but I was impressed by the territory and it's landscape. It was 1st Mexico exploration for my Dad and he was amazed with everything he saw and had there. Almost everything in resort is done to satisfy any taste and demands: room, service, staff, meal,etc. The evening entertainment and access to the ocean did not match the greatness of the rest in resort. Looks like the best place to relax for a week or longer for the money paid. It's a wonderful experience to be just for the couple, family with kids of any age or singles. Everyone will enjoy it. My Dad and I recommend to visit this place.enjoy the stay

By on Apr 25, 2014

4

2nd time guest

Couples

We visited the Royal Suites for the 2nd time in October 2012. The pool and restaurant staff really go out of their way to spoil you rotten and make your vacation perfect. We had a very relaxing week and my husband was able to surf everyday. With that being said, the last time we were here there was terrific butler service. This last visit, they was none... hmmm. We are headed back this October 2013 to celebrate our 10th anniversary. I do hope they have brought back the butler service, because that was a really nice touch. Looking forward to returning!

By on Sep 16, 2013

4

not bad overall

Families

Hotel is really good. But our room was cleaned only once in 6 nights stay and the fridge was refilled with water only once. The light in the room could be kept on sometimes only if you open the door??? But the worst thing about our trip was that we were not met by any representatives and had to pay twice for the transportation from and to the airport. So I would not recommend ordering transportation in advance.

By on Jul 14, 2013

4

mexi review

Couples

it was a beautiful location and beach with great water activties. the royal suites were very nice and clean. the staff were great. the only complaint was that the food was pretty average at best. overall a great get away.

By on Oct 24, 2012

2

a tas disappointed

Couples

We stayed at the royal suite side and was hoping for a nice and relaxed time away.. only to experience water outages, power outages hours at a time. and overcooked dishes at multiple onsite restaurants. This location is an hour away from the airport or downtown which makes it impossible to go off resort and do anything without taking the whole day.. i wouldnt come back here that's for sure.

By on Oct 15, 2012