- Liked: Property conditions & facilities, room comfort
- Disliked: Staff & service
Hotel, room and food overall was good t
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Hotel could be so much better. Had to wait over 2 hours for our rooms. The rooms need an update and fresh coat of paint. (rooms facing pool appeared to have been done) One room had 4 power outlets and 2 lamps that didn't work. The headboards were stained and needed cleaned. The beds were hard but somewhat comfortable. Safes and refrigerators worked good. The bathrooms were large but toilet area was small and in need up fixing. Food was ok but little variation over 2 weeks. Also very hot inside to the point it was miserable to eat. (get a table by the party room as cooler air will come out of the doors if they are open).The chefs (especially the head chef) were all very nice and the wait staff were great! Bar staff were also very nice and friendly. As usual the drinks are weak and selection small. Pool area was nice...but you had to be up early to get best spots. (although not as bad as some hotels). The indoor pool was cold. Kids were unsupervised making the indoor area a playground and were seen relieving themselves in the pool/hot tub.The beach was nice and clean. The pool manager and the animation team great. There was a person higher in the hotel chain that showed up during our stay and he was working on improving conditions fairly fast.