Hotel TEJ Marhaba3.5 out of 5.0
Recent guest reviews
I stayed at Tej Marhaba 7 years ago and really enjoyed. This time I stayed for 4 nights during travels around Tunisia. The biggest surprise came at check in when the lady said that she remembered me from my last visit! I was allocated a room on 5th floor with seaview, very well appointed with everything I needed. King size bed, new TV with English speaking channels, fridge and large wardrobe. Bathroom very well maintained and clean, shower powerful and heated up immediately. The bed was very, very comfortable and I always got excellent sleep. Restaurant was very clean and tidy, food to a good standard. Waiters friendly and helpful. Lobby bar excellent, I always feel very special sitting by the bar which is a popular meeting place for hotel guests and locals alike. WiFi works well in the lobby area and at times I had medium signal in my room. Grounds looked well taken care of and there were sunbeds available around the large pool. I thoroughly enjoyed my second stay at Tej Marhaba, I am now planning to visit again in October again and look forward to meeting everyone again. I sincerely hope that you all have a great summer season in Sousse and it gets busier. See you soon.
We booked this hotel with the view to using the indoor pool. We have been advised as we cannot swim after 4.30pm. No explanation given just "it's from upstairs" We found out it is because it's hired by a private gym next to the hotel so they are getting money from hotel guests AND the gym. Tried to speak to the manager (tall guy with no hair) and he was extremely rude to my husband. Will be taking this up with Alpha Rooms asap.
*Free WiFi in the lobby only, if you're lucky enough you might have a random open WiFi connection in some of the rooms on the 6th floor. *All the even number rooms have a beautiful sea view, odd number rooms have the street view. *Cleaners come in once everyday and change bedsheets, clean toilets, hoover etc. *Very modern lift system *You are given a blank white card which automatically unlocks your room with a tap on the handle, however, the room number is not written on the card so be careful not to mix it up. *All of the rooms that have a sea view have balconies I'm not sure about the street view rooms. *There are 7 floors in total. *My package was breakfast + dinner, breakfast is served from 6 to 9/10am and dinner is served from 7 to 9pm. *Breakfast: variety of croissants, tea/coffee, fresh orange juice for 3 dinars (£1), different salads, salami and sausage, oily potatoes, freshly made omelette with some vegetables, freshly made crêpes with chocolate, hard boiled eggs and other dishes. *Dinner: plain pasta where you can add separate sauce, different fresh pizzas, salami and sausages, potato chips, meat curry, rice, couscous, roast chicken, different salads and other dishes. *Dessert: different types of tiramisu and pastries. *There is a heated indoor pool as well as an outdoor pool. *Across the outdoor pool they have a linked shopping area, small and quiet. *The lobby is beautiful, there are around three pool tables and some hockey/football tables where you pay 2 X 1dinar coins to play a match. *There is a bar in the middle of the lobby Any questions please ask me
We stayed in the Tej again after always staying there on and Off for 17 years as this it was to celebrate my wifes 70th Birthday. We were very disappointed in the standard of the Hotel as it has really gone down hill since our last visit in July. The rooms were not cleaned properly as I had bed bug bites on my return home. Maintenance was more or less non existence as one of our party requested a light bulb replaced in bathroom on day 1 but after 7 days still nothing so gave up, plugs in sinks not working various stains in toilet been there for ages cannot remove it. Menu was poor as no change in Menu plus our first day on arrival the food was cold even with the Bain Marie on, Chef not to bothered just looked important lounging around by the Restaurant entrance. Staff as normal still friendly as they all knew us so this helped our stay more bearable. The G.M was very arrogant looked right through you and did,nt have the courtesy to ask any guests how our stay was or is everything alright. Algerian guests were there and had evening entertainment on but once they left the Animation Team disappeared so the Evenings were boring and just piped music which was send you to bed early kind of music. Thankfully the staff we knew laid on a cake for my wifes birthday so her celebration went off well thanks to the company we were with. Indoor Pool was operational and was for once Open and well heated but still needs Tiles replacing and repairs to chipped ones. It seems that its all for the Algerians now and Europeans will now come second even though we tip the staff and are polite to them. I am sorry to say but we will not be returning to the Tej again even after 17 years of staying there as the standard has really dropped.
Thsi hotel it si not good because I am person from Romania , I am a woman european and i had reservation on internet ago 3 month on my name one doble room but staff refused accommodation because not had paper for married , but paid money for hotel together with reservation .They have declined categorize . I traveled thousands of kilometers and I was denied and I not received money.It is not normal such because this condition it is couple arab or woman arab , it is not for me wich I am european woman.
The rooms in this hotel are very dated and although there are cleaners coming in and out everyday the level of cleanliness is not what you expect in a 4* hotel. Our carpet was hovered twice in the fortnight. Reception staff were very rude to my partner on two occasions when reporting faults with the room, they seemed as if they did not want to help. Breakfast was standard we didn't each at the hotel for dinner. The indoor pool was filthy, tiles and dirt lying at the bottom of it. When I took my bikini off it looked as if I had a sun tan but actually it was just dirt. I had a water infection after swimming in the pool, my partner also had an ear infection. Deffinatly won't be booking again. The only good points are the location of this hotel and I only paid £9 a night for two. This hotel is usually more expensive than others in the area of a lower rating which are much nicer cleaner and better overall.
I have stayed here frequently over the years and always teturn. The location can't be beat. Just a short walk to the Medina. Staff are accommodating to the nth degree. The guests? They run the range from visiting businessman, a wave of Algerians and Russians in recent years to the many familiar faces of Europeans and UK regulars. The hotel is a cross between a convenrion center to an all inclusive resort. I suspect that many guests rarely leave the grounds which is a pity as you are just feet away from luxury condominiums to housing for instruction workers and numerous cafés where you can get fine coffee for maybe 30 cents. Security has changed certainly, but is not in any way obtrusive. Some staff have retired and those remaining tend to be seasoned veterans capable of gently handling the most demanding guests. The daily buffets are a treat. If there is something you want and don't see, they will often prepare it especially for you. Guests preferring to eat in their rooms? Some minor fee. Perhaps $2. The pool is massive. The magnificent lobby? It is 5:30 am and being microcleaned as I type. This trip I used a safety deposit box. Why? I am getting older and afraid I might misplace something like my passport. Nothing in my room has ever been lost. One trip I left a money belt. The next year? It was waiting for me at reception complete with money. There is not much to spend money on here certainly. Sousse is not renown for shopping. The designer name brands visible everywhere? Likely counterfeit. There are many quality mid range stores certainly. Bring an unlocked cellphone with you. Wifi access and telephone calls are incredibly cheap. $10 will give you 24/7 access for three weeks.
Let's start with the porters. They are almost always available to meet each and every guest. They are kind and patient and efficient. Then you move to the front desk. Reception staff are seasoned. Most have 20 years +/- experience. You can take it as a given that multilingual reception staff with extensive front line experience can resolve any issue quickly. They seem to have the ability to immediately associate clients with assigned rooms. The rooms themselves? They are dated. Dated does not mean worn out or drab or lacking in any way. It simply means that ceramic tiles are not beige. TVs are modern flat screen. The remotes work. The lights work. Lots of hot water 24/7. Towels and linens are perhaps changed too frequently. I'd stick up a sign and tell guests to place towels in the tub if they want them changed. The dining room? At what we pay? A standard buffet meal in any developed world hotel would cost more than a stay at the Tej, meals inclusive. For breakfast? Crepes, omelets any way you wish, eggs any way you wish from boiled to sunny side up. A selection of breads, cakes, jams, cheese. A selection of tea, coffee, fresh orange juice. Maybe a dozen hot dishes to chose from. Let's see. What is missing? Pork products and gravlax with capers. For lunch or dinner? Usually a featured dish of the evening from fresh crab to Couscous with vegetables and chickpeas. Usually there are at least two fish dishes, beef dishes, lamb dishes, chicken dishes. Various potato dishes from french fries to baked, multiple vegetable dishes; multiple cold salad dishes. My favorite? Mulukhya, or Mloukhiya, takes 5 to 7 hours to prepare, which is often done to halfway in the evening and completed in the morning. The powder is prepared with olive oil and some tomato paste into a sauce, not soup, and big chunks of chuck beef are often added halfway through cooking. The dark green sauce simmers on low heat and is left to thicken to the consistency of tomato sauce. The sauce is served in small deep plates with a piece of beef and eaten with preferably white hardy French or Italian bread. The recently retired chef gave me his personal recipe. The new Chief Chef? Mr Mondher Ammar is also gifted. The clientele? On any trip I likely recognize between 20% as repeat guests. The older ones who tend to be upper middle class British, German, Spanish and a sprinkling or middle aged Eastern Europeans. These people could afford to stay at any hotel in Tunisia but invariably stay at the Tej in Sousse. That speaks volumes. The negative reviews? I glance through and wonder what their possible expectations could be and think perhaps that they should limit their hotel stays to 5 Star Hotels in major cities in the western world where bell service would cost more than a stay at the Tej. I was supposed to have returned today, but there was a connection delay in flights so I expect to be back there tomorrow.
The location of this hotel is very good, it’s close to beach and many decent cafes and restaurants. Lobby, lounge very good. Food variety and quality excellent. Room view from my room, 356, excellent. Room, bathroom and general condition poor, but for the price I’ve paid I’m not complaining.
This hotel is just terrible and we were so dissapointed. We stayed at the Tej Marhaba for 3 nights in October 2017. Thank God it was only 3 days as any longer would have been a nightmare. When we checked in, the room we were given was incorrect. We wanted a family room as there were 3 adults, 3 year old child and 1 year old child. We were given a small room with a double bed a single and 2 cots. Firstly, a 3 year old is supposed to be given a bed not a cot. The cot was broken, and the bedding was stained. The main double bed was also broken with exposed nails which could seriously hurt someone. The toilet was dirty and rusty. The shower was filthy and had mould on the grouting. We complained and it took them 3 hours to find us another room, which during this time we had to keep insisting and complaining for them to move us. Once we were given our new room, it wasn't any better. This hotel needs major refurbishment and the rooms are such poor quality. We could not use the cot as the mattress was just terrible! It was black and ripped. We ended up sleeping with the kids on a double bed. We paid for all inclusive, and we were so dissapointed with the food. It was repetitive and lacked flavour. There wasn't alot of variety and the breakfast was the same every single morning! We ended up eating out even though we were only there for 3 days! Also, drinks were served in white plastic cups! Even coffee was given in a "doubled" plastic cup which is unacceptable for a 4* hotel. The swimming pool was cold and the kids pool was out of use as they hired it out to a local school for swimming lessons. Again this is unacceptable. We paid for use of all facilities and this was not given. Overall the staff couldn't care less about the hotels poor situation and didn't seem happy to be there. The cleaning staff were empathetic and excellent given their working conditions. This hotel needs to be reviewed and is NOWAY 4*. It is more like a 2* hotel. Avoid at all costs and pay more to stay at a better hotel, it is totally worth it!!
- Free WiFi in public areas
- Free parking
- Onsite dining
- Indoor pool
Located within a mile (2 km) of Sousse Beach, Hotel TEJ Marhaba is within 2 miles (3 km) of Ribat of Sousse. This 350-room, 3.5-star property welcomes guests with conveniences like a private beach, an indoor pool, and free self parking. Stade Olympique is also 1.7 mi (2.7 km) away.
Enjoy dining at Kheima, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.
All 350 rooms provide minibars, phones, and desks. For entertainment, guests can enjoy satellite TV. Bathrooms have hair dryers and free toiletries.
Hotel TEJ Marhaba features an indoor pool, a children's pool, and a health club. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a sauna, an outdoor tennis court, and free WiFi in public areas.
Reviews from Trip Advisor
53.0% of guests recommend this hotelTotal of 1618 reviews