Hotel Il Faro3.0 out of 5.0
Recent guest reviews
This is a nice, clean, basic hotel. Our room was on the fifth floor and looked away from the sea and towards the cliff, but had a large balcony with chairs. The meals were good; breakfast had nice bread, ham, cheese, tomatoes, fruit, cereals, yoghurt and cake. Evening meals were very good and we were never left hungry. The staff were all very pleasant and helpful. The room was a reasonable size, with plenty of space to unpack clothing. The air con worked well and the sink was very large. The location on the harbour is great, with buses and a lift to take you to the town square, if you don't feel like walking. What more would you want?
We spent 11 nights at this very 3 star hotel, entering room 200 we noticed no soap in the bathroom and no kettle in the room, this was nothing compared with the drone of what only could be described as a large jet spooling up for take off, we realised it was any size of vehicle coming down to the port over the road surface, my wife is a vegetarian so the lack of choice on most nights left us having two starters, one night we got soup as main dish, the cleaners kept missing things such as no toilet paper and changing the bed, on our last night they didn't bother to turn up so wet towels ahoy, to be fair the restaurant staff are very helpful.
The room was very small with a small window high above the bed, the bathroom was tiny, when sitting on the toilet your head was nearly touching the wall. You had to ask reception to turn on the a/c and the excuse for it not being on was they turned it off when the rooms were being cleaned which is a total load of rubbish as there is a control in the room where the cleaner can switch it off, they even switched it off in the middle of the night. We couldn't even open the window a lot of the time as there was a chimney on the roof and the smoke would come into the room and choke you, and if you could have it open at night there is a stupid mirror in the roof opposite the window so that when you are lying on the bed you can see what's going on outside but what it does is reflect the street lights onto the bed like spot lights. Now the awful bits, the bathroom is dirty with mould on the tiles and in the shower. We had to put our cases on top of the wardrobe as there was no room anywhere else for them and when we got them back down we had to clean them as they were plastered in dust, the pillows are unexplainable and the mattress was covered in urine stains. Another thing is there are no English television channels unless you want to watch the news all the time.
Do not stay here. It is the worst hotel experience I have ever had. When we arrived the air conditioning was not on. We asked why and they expressed they choose to turn it off most of the day from the morning until at least 2pm to clean the rooms. It was sweltering, muggy and uncomfortable in the lobby and rooms. The guest has no control over the temperature of their room. The website states transport, however, they do not offer it themselves. The breakfast is terrible with mouldy fruit (when I asked the staff for fruit that wasn't mouldy, they shook their head and said no). The staff is uncaring and does not speak fluent English. Consistently give out misinformation. The lobby was dirty and luggage was piled on top of luggage to store it for anyone to take. The rooms were filthy with dust and debris. We attempted to stay the four days we were booked because we could not find another hotel last minute, by being outside the room as much as possible. However, on the third day, I awoke to bug bites all over my arms that were itchy. When we moved the sheets we discovered a grotesque, stained mattress with spots all along the seams and heavier staining on top. There were shells of some kind of insect and hair all over. I expressed my concern to the staff who immediately pulled out toxic bug sprays and insisted on spraying the mattress and bed. We declined and asked for a refund due to concerns over what type of bug and how infested it was. We focused on a refund for the remaining night as we were not staying there one more evening. They declined, called us liars and although we left early that morning, they refused to even refund the night we didn't stay. A truly shocking and revolting establishment.
Great location of hotel. The staff is very nice. The restaurant served very delicious food. Rooms are a bit dated. Some have a great view, some don't. Don't forget to check out the solarium deck! All is in close walking distance, though you have to brave the crazy stairs to go and get your gelato after dinner.
I will start with the negatives. The bathrooms could do with an overhaul and the beds and pillows replacing. However, I am guessing that the salt air and humidity could be responsible for the deterioration of the fittings. The lift could be better. We knew exactly where the hotel was situated when we booked and why people are shocked that there are either steps to be climbed (137 - we counted!), a sloping road to be walked (but The Foreigners Club is at the top so worth the slog) or a lift ride to the main town is beyond me. The position is perfect for the ferries to and from Capri, Ischia & Naples. The views from the solarium (and our room) were stunning particularly as the sun set over Capri and the night time views of Naples. I was staying for a week with my grandson and when I was asked at check in if I needed the room to be made up as a twin it was done immediately. The room was small with little storage space, it was 3* so to be expected. The view made up for the storage. It was cleaned daily, with fresh towels and the bedding changed frequently. The staff worked so hard and some of them I'm sure never went home! Breakfast was typically continental with lots of sweet stuff on offer which is probably not to UK tastes. However, there were bread and rolls, cheese, ham, boiled eggs and cereal as well. You choose your evening meal from a menu in the morning and there are 3 choices of starter and main and then a choice of desserts at meal time. Be warned the starters are huge. My grandson and I shared one more often than not. The turkey and also the swordfish were our favourite main courses. We spent an afternoon chilling (or baking) on the solarium which was on the same floor as our room. It is the perfect sun trap and lovely for sunbathing or sitting chatting or playing cards. There is a shaded area too. All the staff were courteous at all times especially Gianfranco (hope that's not too far from the correct spelling) in the restaurant and the other young waiter whose name I didn't catch. The receptionists were helpful and polite even when being harassed by some very rude guests. It is a budget hotel in a beautiful part of the world. Accept it for what it is. EIliot and I had a great time.
This is probably the worst hotel we have ever stopped in. The room 406 no bigger than a postage stamp no wardrobe or any draws to put your clothes. Bathroom was about four foot by four foot and had mould in the tiles all over had cracked electrical socket. As we had booked a superior room with sea view. When we complained to the rep all we got back was well all rooms are classed as economy here. There are no superior rooms. Not very helpful at all we were to to complain to jet2 holidays on our return. Evening meal which you had to order in the morning consisted of a Pizza, Fish or Escalope. With a started or Sweet. The only thing good about the restaurant was the waiter Jon Franco I would give him 10/10. The maid service was ok clean towels most days. The hotel is in the Port so easy to get boats to Capri/Napoli etc. If you wanted to go to the town you needed to catch a bus or take the lift as the walk was just to much for us. The lift cost 1 euro each way per person. Would I stay at this hotel again,never even if it was free.
Rooms were okay and the front counter staff were average. Took the elevator once and thought I was going to be trapped forever. Stairs were a pain but ahh well. Shower still had the previous guests soap in there, hence the poor review. Breakfast was a 6/10 - plenty of options.
You need to book this hotel...we were a little worried after reading some other reviews, but decided to take a chance...and we are so glad we did! If you are looking for a 5 star hotel, this is not it, but they do not claim to be either! Housekeeping came every day, beds made, floor swept, clean towels. The room we had was very large, the bathroom was clean, great water pressure, we had a closet as well as a desk, plenty of space! The beds are FIRM, after the end of a long day of sightseeing...it did not matter what the bed felt like! We slept great! Yes, there is noise from the marina, but WHY would you sleep in when you are in such a beautiful place?!? We were looking for something with charm, not a chain hotel, this fit that perfectly. Run by a lovely family, they were very helpful & friendly, even packed a breakfast for us to take with us upon our 3:30 A.M. departure! The restaurant owned by the family is wonderful (guests receive a 10% discount) Breakfast could use a little variety, it was the same each day, I know here in the States hotels rotate breakfast options every couple of days to give guests a variety, but definitely not a deal breaker. It is a convenient location to The Sorrento Lift, which takes you up to the town on top of the cliff. We would definitely stay here again, no question about that! Thank you!!
This hotel is at 2 mins walking distance from port. Also every 10 mins bus service is available to go to Piazza Tasso which is the central hub of Sorrento. Wifi is complimentary and lift service is available. Rooms are ok but we were greeted with champagne by the hotel staff at our rooms
Reviews from Trip Advisor
51% of guests recommend this hotelTotal of 490 reviews