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Grand Hotel Hermitage & Villa Romita

4.0 out of 5.0

Recent guest reviews

My wife and I and lots of friends have been coming to this hotel for many years and it is always very enjoyable. I really believe that the management and staff here could very well run courses fro other establishments about the concepts of courtesy,hospitality and the pursuit of the highest standards of customer service. These people are masters in these arts.The ever so helpful,professional Antonio in the restaurant with the genial Giovanni,the witty and really helpful Salvatore,the ever smiling Roberta and all the rest. The management and front of house crew with the charming Gloria,the ultra professional William ,the really helpful ,efficient and ever smiling Renato as well as many more!!! How about the ever entertaining,personality plus Franco (bus driver) and how could anyone not be impressed with barman supreme Salvatore with the really value for money bar to look after!!!. The hotel is really peaceful,spotless,has wonderful views,great quality and variety of food and really competitive rates. Yes it is true to say we Love It....Love It...Love It...If you decide to stay here so will you!!!

Stayed here end august for one week for a sight seeing holiday. On checking in the reception staff where extremely helpful and friendly and this continued throughout our week. The room was very antiquated, the dark wood doors worn and scratched showing the lighter wood underneath. The dark wood wardrobe and draws very old including the bed which was so hard I had a sore red mark on my shoulder one morning (later read that you could ask for a mattress topper) don't get me wrong the room was spotlessly clean but so worn and old. The floor tiles where beautiful. The bathroom had been refurbished at sometime but still a very clingy shower curtain. No curtains in bedroom but an electric metal shutter which at a press of a button comes down, I found I felt so shut in we left it up but where awaken early with the light coming in. We had to use the one plug in the bathroom as there wasn't any spare in the bedroom. Only had lunch round the pool one day as we where out everyday, ordered a ham sandwich and fries , the bread was so dry it felt stale but is this the norm in italy. The drinks we found expensive and where cheaper in the main square in sorrento at fauno restaurant where we ate one night. Now the restaurant, well it was like going back to the 50s with the decor and the waiters. You order your evening meal at breakfast. Breakfast wasn't that good, had to ask a waiter for omelette or scrambled eggs and felt it was a chore for him to go in kitchen to ask chef to cook them by his attitude. You are seated by the main guy who looks over his glasses at you and could do with going on a customer care course. Evening meal if you could find a plate without a chip the antipasti buffet was the same every night and got boring the served starter was the best as the main was hit and miss, had lamb chops one night and the meal was floating in olive oil that the mushrooms had been cooked in. The guinea fowl was all bones I only ordered it as I googled the menu and it translated to chicken, then the meat on a skewer was mainly awful tasting pieces of sausages more than pieces of meat. Would have liked more Italian dishes. Desserts where the best served off a trolly by a lovely waitress who actually could smile. But all the waiter served meals where served on chipped plates which is a no no for me. The staff in the restaurant where abrupt unfriendly and very serious, I asked one night (nicely) if we could have our main meal as we had been waiting nearly an hour since we had finished our starter and people either side who we had arrived and seated at the same time had finished their dessert and where leaving and was abruptly back answered by a waiter. I did ask if we could eat outside as this is what we like but was told there would be a charge of 5 euros each to do this. The courtesy bus is good but you have to plan ahead, we did pompeii on train on our own and herculanium, capri but what time do you book the courtesy bus back ?? Amalfi coast was booked with the oh so friendly reception staff on a boat trip which was excellent. We walked most nights into the village of sant'agata and been august bank holiday had entertainment in the square which was great. After eating your evening meal even entering restaurant at 7.30 it was too late after being served to get courtesy bus into sorrento as last courtesy bus leaves sorrento at 11pm to come back so it was great to walk to the village. The view is what made me book this hotel and was of course fabulous. But the restaurant let it down.

My wife and I spent a lovely 3 weeks holiday last June at this Hotel From the moment we arrived to the moment of departure it was such a delight. Great staff great facilities and wonderful service We will be returning next June for another 3 weeks. ps Rocky was also a great pet Regards to all FPWALL IREALAND

We had a 2 week stay in room 509 which is on the top floor of the main building. The view was amazing of the sea and Mount Versuvius .We watched the cruise ships come and go. We were made so welcome from the moment we arrived which was late in the evening and the hotel had put up some food for us which was so kind of them. The hotel we could not fault at all, it was kept in traditional style with ample storage space which is always a bonus for us. It was spotless thanks to the marvellous cleaning ladies. They put on a shuttle bus which went to and from Sorrento frequently with a very friendly man named Franco who put Boccelli cd on for us. We went into Saint Agata which is a village just a few minutes walk from the hotel to have lunch sometimes which was good and very reasonable. We can only praise ALL of the staff at the hotel who did everything to make our holiday a memorable one. Our only regret was booking tours with Thomsons instead of the hotel. These trips were a lot more expensive and not as good as booking ones at the hotel from what we heard. If we ever came to Sorrento again The Grand Hermitage would definitely be where we would stay. Thank you to you all and hope to see you again one day. Sorrento is such a beautiful place everyone must try and go at least once in their lifetime..... Must say too that the drinks in the hotel were very reasonable considering you are in Italy.

We stayed in the Villa Romita. I was a little disappointed when we saw our room. It was very old fashioned. The bedside table had wood missing from the front and the second room where my toddler slept had black mould near the window. However after realising our room would probably be better than the main hotel we decided it would be pointless to ask for a swap. The maid service was fantastic, a lovely lady always smiling maintained our room really well. The staff in the hotel were very friendly and great at interacting with our toddler. Sadly the pool was too cold to use, and there was nothing to amuse our Son so I wouldn't recommend taking young children. The shuttle to Sorrento was a godsend and a really helpful guy drove us down helping with the buggy everytime. The Italian people are great with children. We were half board. Breakfast was adequate but it lacked in many respects. If you like scrambled eggs they will make them for your if not there are cold boiled eggs or fried eggs, albeit a little too undercooked for myself. The bacon and sausage were somewhat obscure. The evening meal was served from 7pm. This was quite a struggle as my Son is usually in bed between 7pm and 8pm but we managed to work around it. The staff will change anything on the menu with notice to help suit your taste. Personally the food was a little samey, and the meals didn't have the freshness or quality I was expecting. The Italian food here and in Sorrento was very disappointing. If you need water supplies head to Sant Agata where you'll find a supermarket substantially cheaper than in Sorrento. Great to grab a few snacks and drinks for the fridge. There was no real beach as such, so expect to spend money on trips or be happy to stroll around Sorrento. None of the trips were suitable for a toddler and Sorrento can be done within a few days. A week was far too long for us the last few days were a real drag. To sum this place up its great for a brief stay but to be avoided if you have children.

Had a great time there staff are amazing and so friendly. Is a little dated in places but charming with amazing views from pool and sea view rooms. We did bed and breakfast which was fine and ate out at lovely restaurants in nearby village a short walk along a private path. Staff very helpful to our son and daughter in law in arranging transport to and from wedding and free shuttle to sorrento is great

We have just returned from two weeks at this super hotel. We stayed in the Villa Romita, which is just a few minutes walk up a slope with the most stunning views! The service in this hotel is just great. When we arrived, which was very late in the evening, dinner had finished being served, but the Restaurant had left us out a cold plate, which was extremely welcome. Carmine, who is just such a lovely gentleman, came to see us to see if we were happy, and if there was anything else we needed. This set the scene for the whole of our stay. Clever, caring staff, who can seemingly chat away to customers in any language. Wonderful food, which never failed to please. Yes it did seem strange choosing your main meals at breakfast, but at least we knew, more or less, what to expect at dinner, and we could then plan to eat other things at lunch. The food was just delicious, with a lovely self service Antipasti, followed by waiter served soup, or pasta then the main meal. Yes we were often quite full before the main meal! The joy of the evening though had to be Alessandro and his beautiful sweet trolley. Just divine! Always room for a pudding! Our room was kept spotlessly clean, always smelt so lovely after a busy day sight seeing. We travelled with TUI, but I cannot recommend the trips we booked out with them. Too many added extras and not enough time at either Herculaneum or Mount Vesuvius. Our rep was a nice enough boy, but TUI had put us on a Monarch flight going out, and we were "repatriated " coming back. Although we had booked the whole deal as a package, TUI did nothing to reassure us that we would be taken home as booked. My advice to travellers staying at this hotel who want to see as much as they can is to talk to the very helpful Reception staff. Any of the staff will give you a list of trips that they can book for you, plus maps or any advice that you need to get around. We love walking, and they have a very good walking routes map. The hotel offer a courtesy bus transfer into Sorrento. All you have to do is book ahead at Reception to make sure they use a large enough vehicle. This is a great service driven by Franco, and is always a lively affair! We were very loathe to leave this lovely hotel. All I can say is mille grazie to all the staff at the Hermitage, we had a great time!

My wife and I thoroughly enjoyed our stay at the Grand Hotel Hermitage. Yes it could do with a little TLC but not too much otherwise it would lose it's old world charm. Just outside Sorrento in St Agata it's away from the hustle of Sorrento and has stunning views over the Bay of Naples with Vesuvius looming in the background. The staff are wonderful. very obliging and customer friendly. The free shuttle into Sorrento is handy and you can come and go as often as you like. The hotel offers trips to Herculaneum, Pompeii Capri and various others at very reasonable prices. The meals were first class so for us it's 5 stars all the way and I'd advise anyone to give it a try.

Stayed for 5 days with wife and 2 year old son. We were put in villa romita not the main hotel. This is a 4 minute wall up a rather steep bank. However this outbuilding is probably better for prams and other guests. I suspect it is also less busy during night time hours so i believe this was better for us. The room was dated amd the tv was just plain useless. There is wifi so if you use tunnel bear you can stream non blocked content like nowtv, itv hub etc. The staff were very friendly and excellent with children. Everything is put on a tab so expect to sign for everything including drinks at inclusive afternoon meal. This starts at 7pm which is somewhat later than we normally eat especially with the young one usually in bed at 7:30pm. Prices are reasonable, 2 euros for a coffee etc. The antipasti was identical each night and wore thin. Olives were superb. The remaining 2 courses were hit and miss. Dont expect italian restauraunt food each night, this is much simpler and of varying quality. Breakfast is 7 till 10 but beware 9am is the latest you want to arrive if you dont want to find end crusts of toast and staff packing things away. There is an eagerness to setup dinner tables during breakfast so you will be seated table to table with other guests who are also still waking up. Not ideal. Even if they just opened half of the room for breakfast and let people choose their table this would be much less awkward. Let me touch upon something else. This part of italy is relatively poor and there seems to be a militant anti-wastage atmosphere in sorrento and in the hotel. The cereal for insrance is grenola, crispies, or museli bulked out 3/7 with the other two. The coffee machines are regularly sprinkled with about 2 cups worth of grounds. So your chances of a non ash tasting coffee in the morning are slim. Even the staff only use the coffee machines for hot water only woth tea bags. The toaster machine has only 1 grill out of 2 on which takes a good 3 or 4 passes for actual brown toast. The bread is ciabatta and only 1x3 end cuts will remain after 8:30pm. The breakfast and dining experience was the low point for me. There is a free shuttle to sorrento but trips apart, this can be done in 2 days max so you maybfind yourself stretching it out to 4 or 5 days for sanity. Sant agata is within walking distance of hotel but can be done in half a day. The food in sorrento was also not great. Spoke to a few other guests, the general consensus was that sorrento was a bit run down, and the food was not as expected considering the italian food you cam get back home which says something. Other guests especially older germans were just plain rude as per usual. Not a bad place but not somewhere i could really suggest to someone if that makes sense.

I have mixed feelings about the Grand Hotel Hermitage. It is simultaneously out of date/run down but other parts feel modern, clean euro stylings. The main lobby was pretty well put together and staff super friendly, knowing some english but soon as you go to the restaurant or your room the hotels age really starts to come out. Our room was badly in need of a new paint job, bathroom a little love in the tiles and the bathtub, etc. - but nothing wasn't livable, nothing that made you feel dirty or unsafe. The biggest bummer is the rooms are very stingy with wall outlets. We had to charge everything in the bathroom. The restaurant is really interesting and almost like a trip back in time. Waiters in tux's, just the styling and plating of the food all feel like throwbacks to some way other time. The food was really good actually, we had dinner and breakfast there. The pool area could use some love too, but you get a great view of Naples and Vesuvius and super easy walk into the town.

Via Nastro Verde 9 Massa Lubrense NA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in public areas
  • Free parking
  • Onsite dining

Located in Sant'Agata sui Due Golfi within a mile (2 km) of Church of Santa Maria delle Grazie, Grand Hotel Hermitage & Villa Romita is within 2 miles (3 km) of Monastery of Deserto. This 91-room, 4-star hotel has conveniences like free breakfast, a restaurant, and free self parking. In the mountains, it's also near Marina Grande and Piazza Tasso.


Dining

Free buffet breakfast is included with your stay. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.


Rooms

All 91 air-conditioned rooms feature safes and phones. Guests can expect WiFi and 22-inch flat-screen TVs with digital channels. Bathrooms offer hair dryers, free toiletries, and bidets. Housekeeping is available once per stay.


Property features

Guests of Grand Hotel Hermitage & Villa Romita enjoy a children's pool, free WiFi in public areas, and a seasonal outdoor pool. You can take advantage of free parking, along with an airport shuttle (available on request) for EUR 100 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Additional amenities include a library, laundry facilities, and a garden.

Room options

Standard Double or Twin Room, Sea View (Hermitage)

Full 1 | Twin 2 | Sleeps 3

Villa Romita Classic with balcony, Annex Building

Full 1 | Twin 2 | Sleeps 3

Villa Romita Classic, Annex Building

Full 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 1029 reviews