The hotel was very nice, the only thing is that during my stay, there is no housekeeping that clean our cottages. I'm out most of the time and I'm expecting that my room will be clean but when I got back, the room was not clean. I went back to my room around 11:10pm so I didn't like to call to request for housekeeping since I want to sleep already. In the morning, I have to leave at 6am so I reused the towel that I already put on the floor and came back to the room by lunch. Still nobody attempted to clean or asked us if we want our room to be clean. I don't know the protocol now about housekeeping but I just stayed with other hotels recently and as far as I know, housekeeping is daily unless you put a sign at your door "do not disturb" Although they gave me room upgrade during check in, I'd rather have a regular room, cleaned up daily than to have upgrade but no housekeeping service
The building they put me in off to the side of the resort area did not meet my standards for a Marriott. Room was musty, mirror dusty, hallways smelled. Felt like we were not part of the resort. Nice that bikes were included.
The pool, The complimentary champagne, plenty of parking, great wine selection, huge bathrooms, and friendly and competent employees and service.
Very nice property, clean and well located. The staff was very helpful and friendly!
The shuttle service to Sonoma Plaza was very convenient. The daily treats and wine tastings from area wineries was a nice touch.
We had a beautiful room and it was nice to be cozy inside when it was so cold outside. The room was very clean and quiet. We had a great time and plan to come again next year for our girls outing.
The Lodge at Sonoma Resort, Autograph Collection places you next to Sonoma TrainTown Railroad and within a mile (2 km) of other popular attractions like Sonoma Plaza. This 182-room hotel welcomes guests with conveniences like a restaurant, a full-service spa, and an outdoor pool.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Cooked-to-order breakfast is offered for a fee each morning from 8:00 AM to 11:00 AM.
55-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include iPod docks, coffee makers, and free local calls.
At The Lodge at Sonoma Resort, Autograph Collection, guests enjoy a full-service spa, an outdoor pool, and a 24-hour gym. If you drive, take advantage of free parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a spa tub.
The hotel was very nice, the only thing is that during my stay, there is no housekeeping that clean our cottages. I'm out most of the time and I'm expecting that my room will be clean but when I got back, the room was not clean. I went back to my room around 11:10pm so I didn't like to call to request for housekeeping since I want to sleep already. In the morning, I have to leave at 6am so I reused the towel that I already put on the floor and came back to the room by lunch. Still nobody attempted to clean or asked us if we want our room to be clean. I don't know the protocol now about housekeeping but I just stayed with other hotels recently and as far as I know, housekeeping is daily unless you put a sign at your door "do not disturb" Although they gave me room upgrade during check in, I'd rather have a regular room, cleaned up daily than to have upgrade but no housekeeping service
Thank you for your feedback. We value hearing our guest's experience and will use it to improve our future operation
The building they put me in off to the side of the resort area did not meet my standards for a Marriott. Room was musty, mirror dusty, hallways smelled. Felt like we were not part of the resort. Nice that bikes were included.
Thank you for your feedback. We will share this with the appropriate management teams to improve our service.
The pool, The complimentary champagne, plenty of parking, great wine selection, huge bathrooms, and friendly and competent employees and service.
Thank you for sharing your feedback with us.
Thank you so much for being our guest and for the wonderful review.
Dear Guest, we appreciate your gracious rating about your stay at The Lodge at Sonoma Renaissance Resort & Spa. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Warm Regards, Nathan Wakeen, Sr. Rooms Operations Manager
Very nice property, clean and well located. The staff was very helpful and friendly!
The shuttle service to Sonoma Plaza was very convenient. The daily treats and wine tastings from area wineries was a nice touch.
Amy, Thank you for sharing your feedback. I am so sorry to hear that you had a negative experience. Please let us know if you would like to elaborate on your concerns. We would love to welcome you back in a near future to provide you and exceptional experience.