The Manor Hotel4.0 out of 5.0
Recent guest reviews
The hotel performed as most 'Old English' hotels do, adequate but lack of management being very obvious. This trip, like many others, was marred by some unnecessary silliness regarding the restaurant. One of the attractions for my wife and me is to be able to dine late (8:00 - 9:00pm). With food served, according to the publicity, until 10:00pm this is an important factor. On our first night we booked a table for 8:00pm, service was slow but we ate about 9:00pm and that was fine. On our second night, without any prior warning, we were told we could not book a table for later than 7:30pm (staff training - which really meant having fun with new menu items). We arrived on time, were unfortunately served promptly, and were finishing our meal by 8:30pm. At about that time, fresh diners entered the restaurant, were greeted and served a late, relaxed dinner. On asking the duty manager how this could have happened we are told that they decided that bookings could not be taken after 7:30pm but diners who had not pre-booked would be accommodated. This so epitomises this hotel chain's management structure. The best advice I can offer - do not rely on anything which is published on the web-site, check, double check and then hold your breath. Best of luck with booking on-line.
I stayed in room 7 with four poster bed. Very friendly staff, room was clean and well equipped I especially thought that Martin who was in the restaurant was brilliant at his job friendly and efficient .
Nice bar and lounge. I had a tiny single room. But the price was good, so it was fine. Staff in the bar were super friendly. Had a moment at breakfast with a busy waiter who was on the verge of doing a Basil Fawty. I heard him telling people what they couldn't have, seasoned clients put him right. Beautiful building, near town. Great value, breakfast was good, after a wait. Would stay again.
Stayed here for 2nights as part of a coach trip. Check in was quick, however the room wasn't great, cobwebs everywhere and the bathroom smelt fusty with stains around the toilets and bath, the room was really warm, and although a fan was supplied in the room, when I turned it on a plume of dust filled the air! The bed was comfy which was a plus point. The food wasn't great, as we were a coach Party we had a fixed menu which wasn't a great choice or quality. The breakfast was also a fixed choice and the full English couldn't be adjusted? I can't stand the taste or smell of egg and beans and when I asked if my breakfast could come with out egg and beans was told no and to just leave them??? I presumed this was as the chef had 20plates of breakfast lined up ready to go for our party? NOPE! 30mins later my breakfast came out red hot and freshly cooked! So this was very disappointing as I was asking for less not more! The 2nd day I asked again and they served my breakfast minus the eggs and beans! On the 2nd evening meal there were no room in the restaurant for all 3 of us to sit together, myself and my wife and our 7yr old daughter! luckily it was a beautiful summers evening so we suggested we ate outside the restaurant staff agreed, and were apologetic in all fairness we preferred this as it was a more relaxed way of eating for our family, however if it had been raining we'd of struggled! However we got off lightly as someone from our coach party never got their main meals as the staff missed them out despite being in the restaurant! Both nights we were there the hotel hosted weddings, this meant no place to sit at night in the bar? So again I sat outside for a while before going to my room early which was a shame. Most of the staff were great, but were there last thing at night and first thing in the morning which made us all question if they'd gone home at all! Would I stay here again? No, would I visit another old English inn based on this visit? No.
Booked Manor Hotel 2 night stay attending family wedding nearby, arrived Friday night, greeted by friendly reception staff, 5 of us booked to stay, we were joined by 2 family members, ate in restaurant, staff pleasant, food wonderful, my husband announced his lamb shank best he ever tasted, both mornings at breakfast., staff did advise possible 30 min wait for cooked breakfast, as hotel full had wedding Friday & Saturday, again food excellent, our room comfortable, clean, both mornings either leaving/returning to room, met staff who checked our room in order, many thanks to night porter to who was on duty the 2 nights of our stay, local shopping centre minutes walk from hotel, I would recommend staying/dining at The Manor , thank you all staff making our stay an enjoyable experience.
On arrival we had to wait ages to check in. I had requested that our two rooms were close to each other but we had been placed in separate buildings...this was blamed on the online booking system. However the receptionist did her best to sort this out. We wanted an evening meal but due to a wedding function we were unable to eat in the restaurant or bar until after 8.30. In the end we ordered room service which was a limited menu. We asked if our desserts ( warm pud with ice-cream ) could be brought to us after our meal but the answer was 'no'..it had to come with our main meal .Rooms were clean. Comfy beds .Good location.
The whole Old English Inns experience has been awful. The reservations team - which is actually separate to the hotels were not very helpful and the payment process not made clear from the start. They just wanted to divert your call to the hotel to deal with any concerns. Superior room booked at full rate - the pictures depicted a Four Poster bed with stand alone bath but on arrival given a standard double with a broken shower. The room was also located above the conservatory/function room which had bright lights blaring all through the night - the staff didn't seem particularly bothered when asked if they could maybe be turned off.
In terms of location we couldn't have asked for better. My mum and I stayed here for 1 night in close proximity of The Octagon Theatre. We turned up at about 1pm knowing check in was not until 2pm and they let us leave our car in the car park and venture into town (car parking can be pricey around the center so it was good we could park for free before check in) . When we returned for check in the receptionist was a little awkward and forgot to give us our room key. Upon entering the room this was as as you would expect and it overlooked the front and garden. It was so humid though, and despite supplying a fan the window opened about an inch but would not stay open, we propped it open to allow the air to come in. We had a twin room one of the beds was larger than the other. We got ready and went over to the theatre which is a 3 minute walk away. With this being a Friday night we stayed at the theatre bar and got back to the hotel after 11pm. We were greeted with a closed locked door. We rang the bell and someone let us in, but did not ask to see a room key or evidence we were staying there, I could have been anybody. The room was boiling but beds were comfortable. In the morning we showered the shower curtain was so long it lay in the shower water and was drenched, you couldn't shower for standing on the curtain. We went down to breakfast about 9:30am. It wasn't very busy but I got the feeling the staff were very busy. The waiter that served us seemed uninterested and seemed too busy to take our order. Breakfast itself was pleasant. When another diner came in at 10:05 he was told he had missed breakfast by 5 minutes! We had been told breakfast was served until 12pm. Clearly he was mis-advised. On this note I find it odd that check out was 11am but breakfast is served until 12pm!! I grew up in Yeovil and this hotel had a reputation for being grand and high end, whilst it was pleasant enough, I suspect there has been a recent change of management or staff and it just felt the level of service was ok but not very attentive. All in all I'd stay again and it was ok but my expectations would not be so high next time round.
Stayed for one night, room was very comfortable(room 14in main hotel), it overlloked the garden -very quiet on a Thusday evening but I imagine it would be noisy at the weekend. Staff very pleasant and helpful. Our meal in the restaurant was spoilt by the long wait from ordering to its arrival at our table(approx an hour), the food was very good however.
Our wine glasses were covered in water marks and mine had lipstick mark on rim. Ordered fillet steak which had a lot of fat and gristle on it. Waiter came and asked if our meal was ok and was informed about steak. He said he would inform the chef but no one else came to see us before we left. The Manor is a lovely setting but I won't be returning for a meal again.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 566 reviews