Two concerns arose during a recent stay: 1) Major night-time road work directly outside the hotel - this was clearly beyond the control of the hotel but advance notification should have been provided to affected guests. 2) There are surprising limitations with the IRG Rewards Program, depending on where/how hotel reservations are made.
Excellent overall hotel environment - will definitely return for future stays.
Very convenient for local shops (over 100) plus cafes and restaurants. Good value at the right place.)
The property itself was okay. The room was nice, but the bed was lumpy and hard to sleep. The staff was rude towards us at breakfast. Three different people were greeted and offered a choice of seating in the restaurant area before my spouse and I. When we stepped up, suddenly the only seating was outside the restaurant area and bordering the lobby. The lady also didn’t want to believe that we were together. We asked to move inside the restaurant, which was only half full, and the lady replied that she wasn’t sure. We then sat at an empty table and said we will sit here. She was clearly bothered. Other people came into eat and she was offering them tables left and right inside the restaurant. Just rude. I will not return here again.
the room was not clean the first day. The rest of my stay the room was clean everyday. the lake was full of algae not clean and clear like the picture. the thought there would include a meal not so. the staff was very nice. I had a leak in the bathroom and maintence was right there fast and quick. the smoke alarm went off at 3am wed and Fri at 12;45 my stay there was nice.
The customer service was amazing. The hotel the rooms were beautiful. I would definiteky stay again! Close to the Nat'l Exhibition Ctr, Mall is right across the street and the train/platform is less than 20 mins by cab.
Touchwood Shopping Center is a short stroll from Crowne Plaza Solihull, an IHG Hotel, and other popular attractions like National Motorcycle Museum are within a 10-minute drive. This hotel has 120 rooms and welcomes guests with conveniences like a restaurant, an indoor pool, and free in-room WiFi.
This hotel serves as home to a restaurant, which has garden views and specializes in international cuisine, along with a lobby lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:30 AM to 10:30 AM.
Guests can expect free WiFi and flat-screen TVs with digital channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport pillow menus. Other standard amenities include refrigerators, electric kettles, and laptop-compatible safes. Housekeeping is available on request.
Crowne Plaza Solihull, an IHG Hotel features an indoor pool, a children's pool, and a gym. Self parking is offered for GBP 10.00 per night. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and a spa tub.
Two concerns arose during a recent stay: 1) Major night-time road work directly outside the hotel - this was clearly beyond the control of the hotel but advance notification should have been provided to affected guests. 2) There are surprising limitations with the IRG Rewards Program, depending on where/how hotel reservations are made.
Excellent overall hotel environment - will definitely return for future stays.
Thank you for your 5 out of 5 review, I am so pleased you enjoyed your stay.Kind Regards
Very convenient for local shops (over 100) plus cafes and restaurants. Good value at the right place.)
Thank you for your review, I am pleased you enjoyed your stay.Kind Regards
The property itself was okay. The room was nice, but the bed was lumpy and hard to sleep. The staff was rude towards us at breakfast. Three different people were greeted and offered a choice of seating in the restaurant area before my spouse and I. When we stepped up, suddenly the only seating was outside the restaurant area and bordering the lobby. The lady also didn’t want to believe that we were together. We asked to move inside the restaurant, which was only half full, and the lady replied that she wasn’t sure. We then sat at an empty table and said we will sit here. She was clearly bothered. Other people came into eat and she was offering them tables left and right inside the restaurant. Just rude. I will not return here again.
the room was not clean the first day. The rest of my stay the room was clean everyday. the lake was full of algae not clean and clear like the picture. the thought there would include a meal not so. the staff was very nice. I had a leak in the bathroom and maintence was right there fast and quick. the smoke alarm went off at 3am wed and Fri at 12;45 my stay there was nice.
The customer service was amazing. The hotel the rooms were beautiful. I would definiteky stay again! Close to the Nat'l Exhibition Ctr, Mall is right across the street and the train/platform is less than 20 mins by cab.
I am so sorry you was disturbed by the roadworks which on this occasion Solihull Council did not inform the Hotel of the work being carried out. I can assure you this would have been communicated if we had prior warning.Kind Regards