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Recent guest reviews

The property is abandoned, the pool is broken, the amenities around the pool are dirty and unsafe. The rooms are old, the furnitures in the rooms are old and ugly. City Express is no longer the same in Playa.

Check in and there was no towels in the restroom, not light balls in the restroom. Staff is TERRIBLE when asking for anything that we paid for

Internet did not work at all :(

Its a nice little hotel to stay. Everything was clean and staff pleasant breakfast was ok. A budget hotel but does the job. Lots of excursions to do close by just ask at the desk .

Has nice easy parking lot with many spaces. Breakfast was fantastic. Internet was fast. Room was nice.

Good location for my needs. The staff was courteous and helpful.

Nice and clean afforable hotel. I would stay here again

Breakfast was great, lots of options including great fruit and coffee

The room cleanliness and conditions were not good it has been the fisrst time in a Citty Express that I do not feel satisfied

The hotel is OK. We did not expect much for the price. The rooms are small and clean and very friendly hotel staff. There were some ants in the bathroom and my husband couldn't sleep because the AC was extremely noisy. The other night somebody knocked at the door after midnight asking if we were the ones who asked for towels. I do not recommend to have breakfast in the hotel though, it's awful. We cared more about all the fun around than about the hotel. The experience was ok, but we are not going to stay there next time.

Very clean, great choice for an economical hotel in a convenient location. Everything there is SUPER clean. My one and only complaint is that the pillows were lumpy. I had to buy my own pillow at the store in order to be able to sleep. Nice, tasty breakfast. When it's busy sometimes they run out of buffet items but they work hard to refill everything as quickly as possible.

Took care of our luggage before and after check in and out so that we may maximize our day/vacation.

Good site to stay and go to tours, its over avenue and have a free parking site. Easy to arrive..

Tenía una imagen muy distinta de este hotel, los muebles de las instalaciones se ven deterioradas y el servicio de desayuno es de muy mala calidad

Avenida Balamkanche, Playacar Fase II Playa del Carmen QROO

Hotel highlights

  • Close to Playa del Carmen Main Beach and Quinta Avenida
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking

Located in Playacar, City Express by Marriott Playa Del Carmen is within a mile (2 km) of popular sights such as Playa del Carmen Main Beach and Quinta Avenida. This 135-room, 3.5-star hotel welcomes guests with free breakfast, an outdoor pool, and a 24-hour gym.


Dining

Start your day off right with a free full breakfast, served on weekends from 6:30 AM to 10:30 AM.


Rooms

32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Hair dryers, safes, and phones are also available.


Property features

Guests staying at City Express by Marriott Playa Del Carmen enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking and a free beach shuttle. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.

Room options

Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Room, 2 Double Beds

2 Double Beds | Sleeps 4

Guest reviews for City Express by Marriott Playa Del Carmen

Everyone (11) Family (4)
2
Everyone

By on Jan 1, 2024

Review comment responded on Jan 11, 2024

Apreciable Sr. CarlosAgradecemos el tiempo que se tomó al escribirnos sus valiosos comentarios, los cuales son tomados en cuenta para mejorar nuestros servicios para ofrecerle nuestra mejor calidad. Le pedimos una disculpa por los inconvenientes presentados, reforzaremos la inspección en nuestros blancos de manera puntual.Le deseamos excelente día, esperamos poder tenerlo de vuelta y pueda comprobar que hemos trabajado en las áreas de oportunidad que tan amablemente nos mencionó.Saludos.Jorge Alberto Cubillas Avila– Gerente

2
Family with small children

The property is abandoned, the pool is broken, the amenities around the pool are dirty and unsafe. The rooms are old, the furnitures in the rooms are old and ugly. City Express is no longer the same in Playa.

By , from Alajuela on Aug 10, 2022

Review comment responded on Aug 10, 2022

Dear Mr. Jose Thank you very much for sharing your experience with us, on the other hand we offer you our sincere apologies and told you that there will be timely follow-up with the staff of the areas involved to eradicate this unfortunate fact and that on your next visit the issue will not be raised again that you shared with us via your survey We appreciate your comments as this makes us work on our areas of opportunity and improve your experience. I tell you that we will take great care of the points you made us aware of, always prioritizing empathy and being able to always be facilitators of your reason for traveling. Please accept our sincere apologies and expect that this follow-up will be carried out immediately with the Front Desk, cleaning and property maintenance team to be more empathetic and always with the aim of meeting your needs, taking into account the issues that we have. made known about the points mentioned. On the other hand, I would like to know what time and day I can make a call to you in order to detect what we are wrong with and work immediately on improvements. Thank you very much for your time Mr. Jose and do not hesitate to contact me for your next visit, I will personally support you in whatever you need, Jorge Cubillas

1
Family with small children

Check in and there was no towels in the restroom, not light balls in the restroom. Staff is TERRIBLE when asking for anything that we paid for

By on Apr 6, 2022

2
Everyone

Internet did not work at all :(

By on Jan 17, 2022

Review comment responded on Jan 19, 2022

Dear Guest Aaron Thank you for your feedback, We are working right now with this issues with de internet sevice to fix them a soon as posible please let me offer you an apology

5
Everyone

By on Mar 6, 2021

Review comment responded on Mar 16, 2021

¡Gracias por su preferencia!

5
Family

Its a nice little hotel to stay. Everything was clean and staff pleasant breakfast was ok. A budget hotel but does the job. Lots of excursions to do close by just ask at the desk .

By on Jul 17, 2019

Review comment responded on Jul 17, 2019

Thank you for your comments and your preference, we are glad that you enjoyed your stay, we´d love to have you staying with us again. Kind regards

5
Family

Has nice easy parking lot with many spaces. Breakfast was fantastic. Internet was fast. Room was nice.

By on May 30, 2019

Review comment responded on May 31, 2019

Thank you for your comments and your preference, we are glad that you enjoyed your stay, we´d love to have you staying with us again. Kind regards

4
Everyone

By on Apr 12, 2019

Review comment responded on May 1, 2019

Estimado huésped: Agradecemos su calificación y su preferencia por esta su casa en Playa del Carmen, nos complace saber que su estancia fue placentera. Nos encantaría tener la oportunidad de atenderle nuevamente.

5
Everyone

Good location for my needs. The staff was courteous and helpful.

By on Mar 21, 2019

Review comment responded on Mar 22, 2019

Dear James, thanl you for your comments and your preference, we hope we have the opportunity to have you staying with us again.

4
Everyone

Nice and clean afforable hotel. I would stay here again

By on Nov 25, 2018

Review comment responded on Nov 29, 2018

Dear Moniquiss: At City Express we are pleased to know that you enjoyed your stay and it exceeded your expectations, we will do our best to make your next visit even better. We appreciate the time you took to write your valuable comments, be sure that I will share it with the rest of the team Hope to see you soon, Sincerely,

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