Best Western Expo Hotel4.0 out of 5.0
Recent guest reviews
I overnighted in Sofia one day earlier this week. The rooms are great - immaculate, well appointed, good WIFI, nice views, comfortable beds, etc. The front desk personnel who were there when I (and several college students) checked in and out were GREAT - Nikolai Nikolaev and Aneliya. I mostly dealt with Nikolai during check-in, as well as the next morning when I was getting maps and information for walking around Sofia. He was SO helpful, kind, and respectful. Aneliya was the same way - especially the next day when I discovered I no longer had my adapter plug for European outlets. Nikolai lent me one of theirs so that I could charge my phone while waiting for the taxi, and Aneliya had the housekeeping staff check my room for the very small adapter - they found it!! The rooms are WONDERFUL and Nikolai and Aneliya made my stay near perfect. The restaurant staff, however, on the night that I dined there with three colleagues (Monday, June 19), was NOT great. *Peter* and *Tsvetan* were rude, disrespectful, and unprofessional; they assumed stereotypes of Americans and overtly treated us as that stereotype (even though we'd been working in Bulgaria for almost four weeks, and I had picked up a fair amount of the language), and they behaved like rude, petulant children when we were settling the bill. I have never been treated so rudely and unprofessionally by restaurant staff. I understand that separating checks isn't a standard thing in Europe (although MANY places will do so without any annoyance or eye roll), but when a dinner bill is brought for four people, and we're all staying in different rooms, and all were planning on paying by different methods, they shouldn't have been surprised we asked for individual bills. I tried to explain that we were all in different rooms and that some of us had cash and others didn't, etc. We very kindly and respectfully asked if we could get separate checks and if a bottle of wine could be split among two of them - before the wine question was even out of my mouth, I was interrupted, and told "No, we do NOT split items!" It went on from there - with one of them pounding on the computer touch screen, muttering under their breath in Bulgarian, implying that they could tell we were Americans by the way we were acting, etc. I filled out my hotel comments card accordingly - giving high marks for the hotel rooms, front desk staff, food, etc., but letting them know in no uncertain terms that the restaurant staff that evening was some of the worst I have ever experienced - in American and abroad.
When we arrived at our room the outside temperature was 30+ C, the room was hotter. The front desk said to turn on the AC and wait for it to kick in. Well we left the room with the AC on & came back 5 hours later, the room was the same temperature. We laid in the room for 1 hour and couldn't take it anymore. We left and checked into another hotel. The front desk at least paid for our taxi to the other hotel.
The hotel obviously caters for people on business and those simply passing through Sofia. It is conveniently located close to the airport and has good facilities for conducting a training workshop as we did. My room on the 9th floor was quiet (except for the very loud ventilator of sorts which remained on for a few hours and then turned off) and relatively clean, and the staff were ok. The breakfast was not particularly inspiring as it remained the same each day with little variety. I would not recommend the hotel for comfort but it served its purpose as far as business was concerned. the do-called fitness centre was totally inadequate.
Just returned from a over nighter, stayed several times and must say prefer this BW to others in the area. Staff always polite and rooms for price pretty good, but would say carpets need a deep clean as getting rather soiled. All in all good value with good location and Free parking which is an added bonus.
Simple check in, clean room that was very spacious and for our needs the location was spot on. The hotel is laid out well and with free parking is a great place to explore Sofia and Vitosha.. This is our second stay and no doubt will use again.
I visited this hotel some days ago when in Sofia for business and my experience was disappointing. All the staff was totally unfriendly and cold , from the personnel in the reception until the waiters in the breakfast. Even the cleaning lady was angry on us probably because she wanted us to leave earlier the room. We asked for an early check in and although one person in reception told us that they can prepare a room soon ,then a lady came and she announce that the check ins are in 14:00 so we have to wait . After a quick debate we left and we came again after 90 minutes where they told us that they will give us a room. When we enter the room disaster . It was smelling -stinking- actually cigarette . It was the worst feeling I ever had entering in a hotel room . Last but not least , when we were going out and I asked an umbrella from the concierge and he told me that he hasn't any . Big lie in a hotel of 150€/night for a simple room. I would never return again in this hotel as there are a lot hotels with better service and better location in this price in Sofia. Next time I will stay In the CENTRE as is more convenience to move around .
We didn't stay for long. The room was big and clean and the bed was comfortable. It is located near the metro so it is easy to get there and easy to travel to the city. We had to leave very early in the morning at about 03:30 and they made a buffet for the people who left early.
The hotel is a nice one and clean. However, I have two unpleasant experiences with the receptionist. First of all, we had already booked a seminar room for 20 people to begin at 9.00am. Indeed, the room should have been opened before that time in order the attendees could entre and sit. For that reason, I visited the room at 8.50am and noticed that it was closed. I then informed the receiptionist but after another reminded at 9.00, he then arranged with his colleague to open the room 7 past 9. They should know that seminar rooms should be opened before the session formally begins. Another unpleasant experience was with the same receptionist the day after. I informed him that my flight is at 14.10 and he told me that the shutle will be arranged for 12.15. However, the shuttle didn't come till 12.40 where for the second time I talked to him that I would make a formal complaint for ignoring the necassary arrangement which was required. He then left his desk and took me to the airport. I could have missed my flight just simply due to him ignoring me as a guest.
Stayed in this hotel so I would feel near the airport . Location ways it's very good for the airport (less then 10min) & of course for the expo which is downstairs. The free airport shuttle was also a big plus , nice business like lobby & friendly English speaking staff. Where this hotel looses points... are the rooms them selves. Though the rooms & bathroom are big enough but for a business room they need to be some changes ; 1.The bed was terrible... I could literally feel the springs of the mattress. I slept over the comforter to give more cushion. 2. The walls are thin, I had to listen to the guy in the next room on the phone (clear enough to be able to follow the conversation) while I was trying to sleep. 3. Rooms need to be updated, it doesn't feel business hotel like or modern , in fact looks like a low end room not matching the building in which it is in nor the brand of BW
Location good - next to exhibition centre, not far from airport and on the Metro line. Room was very hot and temperature could not be controlled. On this particular occasion, the bed was really not comfortable. Light on desk not working. Good breakfast. Have used this hotel before and there was no problem so perhaps because it was very busy these problems happened.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Fitness center
Best Western Expo Hotel places you next to Inter Expo and Congress Center and within a 3 miles (5 km) of European Trade Centre. This 99-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking. It's near the airport and also near Megapark and Armeets Arena.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start each morning off right with buffet breakfast served for a fee.
All 99 soundproofed accommodations feature living rooms. TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and free local calls are other standard amenities.
Guests staying at Best Western Expo Hotel enjoy a fitness center, a sauna, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for BGN 19 per person one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include 5 meeting rooms, a conference center, and a 24-hour business center.
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 190 reviews