Coral Beach Club Villas & Marina4.0 out of 5.0
Recent guest reviews
The villas are beautiful. The maids do a great job, and are very friendly. The management has extremely limited customer service skills, and do not follow up as promised. To be brief, by the third day of our stay, it was clear the pool was contaminated. It went from sparkling blue to green, to murky (so much so that you couldn't see the bottom--and only 5' deep), to smelly and probably unsafe. Repeated complaints to the maids, the concierge, and the pool man were not properly responded to (i.e., the pool water continued its decline into swamped). On the fourth day of unusable pool, I contacted the booking service for help. They called the manager, who refused to deal with them, saying the customer had to come speak with her directly. So I walked the 100' to the office, so I could describe the situation to her. Wouldn't it have been better to come see for yourself? Or to make the effort to come to the customer? Or at least call to find out what was wrong? She was very defensive, said she was unaware of any problem, and did not apologize. She said she would investigate my claims. I told her since our private pool was unusable for half our time, I was at this point looking for some sort of compensation. She promised to discuss this with her supervisor, and get back with me. By the next day (5th day of problem), the pool was back to a pristine condition. She never got back to me on compensation for the inconvenience. I went back to talk to her when we departed the property, but she wasn't in yet, as it was only 9:30 a.m. Still haven't heard back on my complaint. Significant customer service issues here. Stay elsewhere until they fix this issue. It's too expensive to offer this poor of service.
Our villa was spacious, cozy, and so comfortable. Great value.
This hotel was exactly what we were looking for. A great family suite in which we could spend some important holiday time. The hotel staff was very helpful in organizing activities during the day.
The Villa was spacious and well appointed. The staff is friendly and accommodating.
We loved Coral Beach Club. All of my corespondence before the trip went great. Then everything they had promised they followed through with. Anju and Josette were wonderful. Always available and always helpful. The villa was beautiful and in excellent condition. We loved having our own pool and being steps from the beach. The housekeeper, Pandora, came everyday and went above and beyond. And was so very nice. The property location was excellent. Beautiful and within walking distance to the marina, a few restaurants and a market. We loved it and will definitely go back. Thanks to everyone there.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Free airport pick-up
Located in Oyster Pond within a short walk of Dawn Beach, Coral Beach Club Villas & Marina is within 2 miles (3 km) of Guana Bay Beach. This 4-star resort has 21 guestrooms and offers an outdoor pool, free in-room WiFi, and free self parking. On the beach, the resort is also close to Butterfly Farm and Coconut Grove Beach.
This resort has a restaurant that's perfect for a leisurely bite to eat.
All 21 air-conditioned accommodations feature kitchens, 2 bathrooms, and furnished balconies or patios. There's space to spread out with dining areas and sitting areas. Flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include washers/dryers, iPod docks, and coffee makers.
At Coral Beach Club Villas & Marina, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free shuttle from the airport to the hotel (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach resort include barbecue grills, a porter/bellhop, and wedding services.