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Fragrance Hotel - Ruby

2.5 out of 5.0

Recent guest reviews

As other reviewers have stated, the rooms are small, so I booked a Superior room at 13sqm and even that was cramped! Nowhere to sit the suitcase even. The hotel was clean and apart from some very noisy early morning guests yelling in the corridors it was OK. The location has pluses and negatives. The Aljunied MRT station is very close, cross Geylang Rd and take Lot 25 or 25A and cross Sims Rd. The very good Brawn and Brains cafe is the opposite end of the street the hotel is on. The reason we would not recommend the hotel are the neighbours, most of the street it is on is occupied by brothels. Geylang Rd is unlike the rest of Singapore, crowded, smelly, badly kempt and not a pleasant place to be at night. The hotel is only a short walk from the excellent No Sign Board Seafood however. Our recommendation is avoid Geylang as a place to stay!

Its my second time going to this hotel, decided tk choose that hotel because there is a bazaar going on at geylang, the location is quite near to geylang bazaar and its v convinient, Our first trip there the lady who check me in isnt really friendly, the room is nice and clean, my second stay there the same lady checks me in she is nicer now. Went to the room its much more smaller than the previous one, okay with it just the toilet abit dirty, but we dont mind we clean it ourself alr, around 9-10 plus am, our tv turned off and the plugs cant be used but the lights are still there, called the receptionist, and again i know its a budget hotel, but basic cust.service is thought in every hotel am i right? Such as "goodmorning, reception *name* speaking, how may i assist you?" Instead of "hello reception" , thru out the 1st and 2nd stay, i dont even know who am i talking to,she went up my room and told me that she needs to call her another friend to see whats wrong with the tv and sockets, we waited , her friend came checked and told us he needs to call the maintainance, after about 20 to half an hour he called again telling us that "but you are checking out today so is it okay?, because the maintanance is from the other hotel it will take quite some time" is that how u talk to a guest? Indirectly telling her off that u dont have to change the room because ure going to check out soon, and so i said okay. We called again at 11+ asking for a late check out, as i already requested UPON AVAILABILITY on the hotel, they said 1pm latest alright, 12:54 i think, the supervisor is not proffessional, he called and said "ur time is out sir" that is so unacceptable, i am a certified for hotel course, i wasnt thought like that, despite on whatever star hotel ure in, you must always respect the guest. Thats not how u want ur guest to keep coming to the hotel.unbelievable.

The staff had excellent customer service and were very helpful. The room wasn't very well maintained; mouldy bathroom, broken toilet seat, old tatty towels, stained sheets with holes in them. Location isn't very good. There aren't any good restaurants around and the neighbouring properties are all "massage parlors".

Nice accomodation for budget travellers. Neat rooms and bathrooms. The hotel is near the MRT, bus stations and convenient stores. Only comment is that it doesn't have a restaurant or a coffee shop inside the hotel. But overall, the hotel is good. Highly recommended!!!

All staff was friendly, during our stay @fragranceruby from May 22-24 we feel at home, Ms. "Shiella "was so helpful and guide us to our tour. again thanks to all the fragrance staff who assist us during our stay.

We stayed at Fragrance Hotel Ruby last April 19-22. We had some problems about our room reservation with the tour agency but the staff at Fragrance Hotel Ruby accommodate us and patiently assist us....The rooms are clean. We enjoyed our stay.

Stayed here for two nights while on a stopover to Thailand. The rooms were nice and basic but quite small. But you are on holiday, so you only need to sleep. Very close to all public transport, with the bus straight out the front which took me into China Town. A five minute walk around the corner was the MRT, which would take you anywhere in Singapore. Reccomend for anyone on a stopover.

Situated in a fairly quiet lorong off the busy Geylang Road with lots of local shops and food outlets nearby. Mountbatten MRT is a ten minute walk away. Staff polite, helpful and efficient. The rooms are very very small, the one I had which was supposedly and upgrade had a shower cubicle measuring a miserly 30cm wide meaning it was only possible to walk in sideways and no way could you wash yourself while in there. Turning the lights on and off meant climbing over the bed, only 2 English TV channels, no room service, no cafe and worst of all no room safe (Singapore 2017 come on). The room was generally clean but the parts where most people don't look was definitely not. I think if you spend a little extra you will get a lot more somewhere else.

i stay in this hotel for 5days together with my friends, it was rainy seasons when we visit Singapore and when we come to the hotel no come staff will help us to pick the luggage or any help, but its ok i enjoy Singapore city tour, need more staff to assist the guest... i like the housekeeping old man , i talk to him in outside corridor room, he is so polite and kind to us..

We stayed here for a short trip to Singapore for some business needs.very good for that budget they even provided tea/coffee making facility in room for such a cheep price. Room size - very small hard to move with luggage Cleanness - very good changed beds and towels everyday and bathroom and room was very clean. Staff- Reception was friendly and quick check in Area - this hotel is right in the middle of garland ,but who cares ??? as long as you have plenty of places to eat and have a beer at the night ? Nearest MRT - aljunied just a few min walk away. overall a good place to stay if you are jut looking for a place to have a good hot water bath and comfy sleep.

10 Lorong 20 Geylang Singapore

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Business center
  • 24-hour front desk

Located in Geylang, Fragrance Hotel - Ruby is within a few miles (5 km) of popular sights such as Singapore Flyer and Raffles City. This 168-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a business center. Also close to this Singapore hotel are Esplanade Theatres and Peranakan Museum.


All 168 air-conditioned rooms feature coffee makers and free bottled water. Guests can expect to find free WiFi and LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries.

Property features

Fragrance Hotel - Ruby offers free WiFi in public areas and a business center. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage.

Room options

Family Room

Queen 1 | Sleeps 3

Executive Double Room

Queen 1 | Sleeps 2

Deluxe Twin Room

Twin 2 | Sleeps 2

Premier Double or Twin Room

Queen 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

55% of guests recommend this hotel

Total of 802 reviews