Fragrance Hotel - Ruby2.5 out of 5.0
Recent guest reviews
I got early check-in,which I really appreciate. Check in was easy and receptionist was nice and helpful. Room was clean but felt little too small for the price and didn’t have any cupboard to keep the bags and cloths which is really an inconvenience. Shower is also too small. Room service seems not really good since I found the tea cups were not washed or replaced. Over all not bad. But still can improve many things like provide a better room service.
We booked an executive room but got a free upgrade to the premier room. The room still is a bit small, but not too small. Bed is comfortable, room is clean. Aljunied MRT is about 5 min walk from where you can take the MRT to the other parts in the city. I would say this hotel offers great value for money in this expensive city. We had a good deal the first 3 nights (244SGD). For the added 4th night we paid about 100SGD. Be sure to check out the hotels own website as this was cheaper than booking sites. Even better were the package deals. For the two tickets to the zoo that came with our first 3 nights we paid just a few SGD. Our 4 night we had a gardens by the bay ticket deal which was even cheaper than just the room alone.
It's just okay because we paid $300 for 3 nights for 3 persons and yet this hotel is far from SMRT. But the staffs are nice and friendly. It have a bus stop near the hotel. It also have a nearby hawker where you can eat.
Based on previous reviews of the local area, we were a little sceptical but the great price offered for the Universal Studios package swayed it for us in the end. Yes there are brothels just down the road and the area isn't as upmarket as central Singapore, but you are paying a fraction of the price and we felt completely safe walking around and in no way bothered. The hotel is less than 10 minute walk to the MRT Station to get to/from Airport or downtown. The National Stadium is also close by - about a 20 minute walk. The room was basic and clean but quite small if you were to be carrying a large amount of luggage. The staff at reception were friendly and helpful, doing some printing for us when we needed it. It did get a bit noisy down the corridor in the mornings but I just think that was just loud, ignorant tourists rather than a reflection of the hotel. Great stay if you're happy not to be in the centre.
This hotel is very reasonably priced and within walking distance to train and bus stops. There are lots of local food outlets close by. It is not in a touristy area and felt a little seedy at night. The area is not on the standard Singapore map and the hotel does not provide a map (a business card with tiny writing is all they have). Would be helpful if they had printed maps to hand out. Wifi was available but the signal was weak in our room. The rooms are compact, we found the beds very hard. Overall the room was clean but the bathroom shower curtain had mould stains and hit the side of the toilet, it really needed a hook or something to keep out of the way. We had the bad luck to stay while there was a big group of Chinese staying - they were very noisey till midnight which didn't lead to a great sleep. Not a great place to stay for families but ok if you are wanting a cheap place to stay, off the beaten track.
It was my fourth time in Fragrance Hotel - Ruby. Close to Changi and city, clean, safety and cheap - these are reasons why I choose Fragrance Hotel - Ruby. Good hotel for night or two. Short walk nearest MRT-station. Quick check-in and -out.
we would like to thank u for the very good service. You do have a clean room, well and properly maintained.Special thank you to Ms Sheila Marie Fang for being nice to us..She totally attended our needs and answered our quiries well..looking forward that we will be back here..More power, again, thank u very much
We stayed here on the way back to Australia for one night. We arrived at 1am due to a late flight. We arrived to pop music blasting from one of the staff members' mobile phone, we were not greeted by the staff and were just looked at as if we were interrupting the three of them. We checked in and asked about late check-out the next day (our flight was at 11pm). We paid $63 for our stay through booking and were advised it would be $60, half of their walk in room rate. We advised we would think about it and let them know in the morning. The room was extremely small. The bathroom doesn't have a shower screen so water goes everywhere once you've had a shower. The bed was extremely hard and old, bowing at the bottom. The sheets were awful and thin. The whole room including the sheets felt and smelt damp. After seeing the room and dealing with the miserable staff, we decided there was no way we would pay to stay here again, so we walked down the road to a hotel we stayed at on our layover the last time we were in Singapore. It was cheaper to book a different hotel for a whole nights stay through Booking than pay this hotel for a half a days room rate. Upon checkout the lady was very rude and impersonal. When we returned to collect our luggage, all three members of staff were huddled in a corner playing on their phones. They couldn't even look up to greet guests walking in the door. Very poor experience, we would suggest staying elsewhere as there are plenty other hotels in the area with much better facilities and service.
Hotel's location is in the right place, close to a bus stop and about 5 mins walk from the train station. A lot of eating options close to this hotel. The internet gave a a lot of trouble in the room lucky thing I bought a sim card so I had data. This was good for the budget that I had.
Tiny rooms with no space at all. Just basic and in a dead location at a right price. Not accomodationg any request or services. Room for 2 but amenities Towels etc for 1. Glad we stayed just one night.
Reviews from Trip Advisor
55% of guests recommend this hotelTotal of 828 reviews