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Fragrance Hotel - Riverside

2.5 out of 5.0

Recent guest reviews

We stay for 2 night , it was really nice place to stay. In central of anywhere , just 5 Min walk to train station. At first time in Singapore we had very nice Asian food around the hotel. Nice to be there.

The best thing about this hotel is it's very central and convenient location,within walking distance of Gardens by the Bay,and just over the road from Clarke quay metro. My room,although it was a windowless shoebox,was clean,and the hard bed actually did my back some good! The shower situation is just silly. The room needs better soundproofing. The main reason why I give a good review is because the reception staff are excellent. They were very helpful indeed,and always offered a cheery greeting!The rooftop pool is nice also. Accommodation in Singapore is expensive,so good value is hard to find. I wouldn't pay the same price for a 3 star hotel elsewhere. The positive aspects about the hotel that I have mentioned would be enough for me to want to stay again if I come back to Singapore.

Firstly this booking was made through booking.com was a great price & was pay at hotel, so I thought! After many messages back & forth I paid in full including taxes per person per night! Not the best start, but hey it was done! We arrived & found the hotel very busy but efficiently checking guests in! We were given our room key & took the lift to our floor! The room was very small & had no window, and only two plug sockets but by this time we were tired & wanted to rest so we accepted it! Suppose the adage of you get what you pay for comes into play! Once we got our bearings we both agreed that the hotel although small was perfectly placed to access, Clarke Quay, Boat Quay & Marina Bay on foot! The bathroom is a wet room so be prepared to have a wet floor although it does drain quickly & has good hot water! Great rooftop pool & cafe next door for breakfast! On our 2nd to last night when we went to bed there was a humming noise but we had walked miles that day so fell asleep after a short while! On our last night beating in mind we had booked a shuttle for 05:50, we went to bed at 11:30pm! We had to call reception re the noise! It sounded like a water pipe/boiler or aircon issue, the receptionist came to listen & agreed yes it was an issue! It seemed like she switched something off as it fell silent! 2hrs later we were awoken by the same loud noise so I called reception again! She checked again apologised & offered to move us! I declined as we had 2-2:30 mins left before pickup & there seemed no point! I watched a film the rest of the time! Not the best thing before a long journey home! As we checked out we were offered a free umbrella by way of apology! Nice gesture but a bit pointless when you’ve had no sleep!!! Very tired traveller, who gets grumpy on no sleep! Staff on reception are there 24hrs, very polite, friendly & helpful!

I know Singapore is supposed to be an expensive city, and we did pay a little less for this hotel. We regretted it but we only stayed 3 nights so we suffered through the tiny space, the closet size shower, like others mentioned, the shower is literally on top of the toilet. How do you even dry the toilet? We only were given 1 shower towel per person. (Where most hotel give you 3 pieces). They were lacking amenities such as a safe....there's literally no space for 2 people.. there was no ramp for luggage nor anyone to help. We found out there's a wheelchair accessible ramp but weren't allowed to use it as it was for handicapped usage only. The best thing is the location.Felt like a hostel instead of a hotel. I say pay more and stay somewhere else! uncomfortable stay through and through.

Would not come back to this hotel again. The hotel it self is quite small but the rooms are even smaller they are tiny with no rooms around the bed, the shower is practically on top of the toilet. In my particular room the shower head was actually broken and I could barely have a normal shower. The room wasn’t clean when we came in either the floor and curtain were fairly dirty, we found ants aswell. We only stayed for 2 nights so we managed but one afternoon I was incredibly jetlagged and my partner and I were having a late nap around 8pm when we hear yelling and carrying on in hall we go outside to see if everything was okay turns out it was STAFF who were yelling and laughing and running around. Not professional at all, once we opened the door they ran off. The only positives were that the pool was nice and it has a good loction. But for the price you pay deffinatly not worth it.

We booked a room for 3 nights through Booking.com. Like one other customer who reviewed on Tripadvisor, I an assured on booking.com site that my card will not be charged and it is a free cancellation booking. Unfortunately, we had to cancel, and I cancelled it a week later. This was for a booking 7 months in advance for July 2018! After numerous emails and calls to both booking.com and Fragrance hotel Riverside, they finally offered me a partial refund. It's ridiculous and they have since managed to resell the room for those dates and suffered no loss. Very bad customer refund policy and should be avoided at all cost. I was also only meant to pay on arrival, again, this did not happen as the full amount (plus a foreign transaction fee) was taken out early Dec 2017 as soon as I booked!!! Whilst we don't go to Singapore often (due to living in the UK, not very convenient), I will certainly be ensuring that my other friends and colleagues overseas know about this situation.

Good location ,good value,very small rooms but clean and works for a night or 2 ,walking distance to Maxwell food centre and chinatown about 10 min, near boat and clark quay 5Min,fast check in and out wifi little bit slow in the room ,if in a budget this is very good

My friend had recommended the Fragrance Riverside to help with my travel plans. Having booked this trough Bookings.com I was able to lock in this room at a very good price. My room was incredibly compact, as was the bathroom. But for the sake of a bed, when I was only here for a few days it didn't matter much. The room is clean and the bathroom isn't too shabby. However, I did find the bed a little too firm. Hairdryer was found in one of the drawers of bedside. Air conditioning works pretty good but the wifi appeared to drop in and out. Shampoo and body wash was in a dispenser attached to the bathroom wall. Other toiletries supplied included toothbrushes with mini toothpaste and shower cap. The hot water for showers also didn't seem to last very long. Overall, it's a pleasant enough stay but I would probably only recommend it for a short time. The swimming pool area is a great space but like everything else here it's also not huge area. MRT for Clarke Quay station is pretty much across the road and if you're hungry or thirsty there's good options within walking distance and a 7Eleven next door. Staff in reception are helpful and the housekeepers here are super friendly who do a great job.

I have never posted a review on anywhere that I have stayed, as I have never felt that something truly needs to be said about any of them, until today. Our stay at Fragrance Hotel Riverside has been an unpleasant experience to say the least, from the very start, and at the price that we are paying I would expect at least acceptable. So I must say something in hopes to prevent others from going through the same. Upon booking our room on booking.com, the titles of each room either say "no window," or say nothing about a window. This leaves the logical assumption that those that say nothing about a window will have one. Which is why when we booked we were shocked to have a dark dingy room with no sunlight. When we expressed our surprise with the front desk we were told that there's nothing that can be done, because if you look at the small print they all say no window apart from one, of course that's our bad for not reading the fine print; however the large print is very deceiving. I asked who I could speak to, conveniently there was no manager around. I was told that headquarters could help, however when I called, conveniently all of customer service was on lunch break. We were offered one night free upgrade, and as we are only in Singapore for 2 nights, we decided that we'd pay the extra for the window, however now we wish we hadn't as we paid an extra $20 for a window onlooking an ugly wall of another building, however we now have some natural light and the one night free upgrade has been the only positive aspect of our stay. Our poor experience continued when we went to breakfast; we paid extra to have it included. We were given a set menu of 4 items, and when asked about vegetarian options for my fiancée we were told that there was nothing; she ended up having to omit various parts of her breakfast. When returning to our room, there was a man cleaning the AC in the middle of the small lobby, the plastic he had laid on the floor was seemingly dry, and there was zero signage to indicate otherwise, however underneath the plastic was soaking wet. My fiancée already has chronic back pain, she slipped and jolted her back, now our last day in Singapore has to be spent in our bed as she cannot move without pain. I write this in the hopes that people do not make the same mistake that we did; if you want a good, (or even just acceptable) hotel experience, you can get much better value elsewhere.

Bathroom was decent, clean, and spacious enough. I like how the tiles were not glossy and slippery. The bathroom tiles always seem to be dry even if i just watered them. (amazing) Room smelled really good. Our room had a view of the side street. Our room was small but spacious enough. I have no complaints w the room size. If only they had tables where we can put our bags and unload our stuff. Im not too keen on putting stuffs in the floor. There was a cabinet, but it didnt seem like a clothes cabinet as it was small and cramped up. Security vault was inside the cabinet. Good thing there was a dresser and bedside table. breakfast was good. There was a 7/11 store in the ground floor. Theres a mall across which also is a bus stop area and train stop area. Theres not much restaurant /food choices in the area as area is more on bars/drinking. Frontdesk people were nice never made us feel any different. Upon checkout, I asked one of the frontdesk guy to do the online airport check-in for us, and he did so happily. WIFI in room was strong. Value for money. Will definitely recommend this hotel to others but on my next Singapore visit I think I would prefer Chinatown or Bugis area for the many food choices/restos.

20 Hong Kong Street Singapore

Hotel highlights

  • Walking distance to Chinatown Heritage Center and Boat Quay
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Clarke Quay, Fragrance Hotel - Riverside is within a 10-minute walk of popular sights such as Chinatown Heritage Center and Boat Quay. This 101-room hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi. Raffles Place and Asian Civilisations Museum are also a short walk from this Singapore hotel.


Dining

This hotel has a restaurant that's perfect for a leisurely bite to eat.


Rooms

The 101 rooms are air-conditioned and have coffee makers and free bottled water. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries.


Property features

Guests staying at Fragrance Hotel - Riverside enjoy an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. This hotel also has a business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

56% of guests recommend this hotel

Total of 903 reviews