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Fragrance Hotel - Riverside

2.5 out of 5.0

Recent guest reviews

This hotel is great in location to access to most of attractions and some of restaurants. And it's one good point,indeed. The service was like self-service and the staff just gave necessary informations. The pool on roof-top is very small. The room we stayed(Deluxe Family for 3 Adults) was very small,no space to put our stuff. It's not worth the price.

I would not recommend this hotel to anyone. The staff on reception are rude and unhelpful and the hotel policies are even worse. I booked and tried to cancel within the same week, yet they refused to refund me and they asked for double the money when I asked to reinstate my booking. Don't stay here.

I haven't been to Asia for 3 years, and totally forgot about Asia's budget hotels. Rooms are very small, no room for your luggage or hanging up clothes. Shower toilet and vanity all sqeezed into 1 tiny room, no shower curtains, so toiletries towels clothes and bath mat had to be kept outside of bathroom on carpet. If you wanted to use toilet or basin after shower, feet got wet and bath mat had to be kept outside on carpet. Now don't get me wrong, this is what you get in Asia for a budget price, and if you don't mind all of that then hotel was as expected. On the plus side, it was clean,tidy, housekeeping staff very obliging, and front of house staff were as good as in any 5 star hotel. Location was excellant. From the hotel every where you wanted to go was easy to access from here. If you don't mind tiny rooms then this place is for you.

Rooftop pool deck is Excellent -- and the reason why I chose this property. You want to cool off after a hot, steamy day walking around city center like I did. YES-- the rooms are small (what do you want for city center and budget $$). I booked an Executive double (for one person). It was on 2nd floor with small window facing alley. Some rooms do NOT have a window so just be careful what you book. And YES, the shower/toilet area are the same as you may see in some pics. It's a little strange but totally workable. My only complaint about the bathroom is that there was no where to hang or lay out my toiletry kit so I threw a towel over the toilet seat and used that. NO -- this isn't a "red-light" type hotel as some other reviewers indicate. It's totally legitimate with a helpful staff that's available 24hrs, decent wi-fi and a great rooftop pool.

First time to stay at this hotel. It was in a good, very convenient area – close to Chinatown, Shopping mall, local transport to go to venues or sites, as well as the riverside with lots of eateries. Rooms were very clean – only one thing to note – bathroom is compact with no shelf to put things on or hang up clothes or towels. Hot water is operated by control unit on wall outside the bathroom – once you know about this, it’s not an issue. Some rooms have a small balcony, some have better views than others, but we were only there to sleep and it was quiet and very comfortable. Breakfast vouchers were available for the little ‘café’ at the entrance of the hotel. Choice of four set breakfast menus for about $10 (Singapore $). It was quite basic for the price, with a limit of one coffee. You could get better value by planning ahead; I’d recommend to get your own supplies for breakfast – rooms had tea/coffee making facilities and some had a mini refrigerator. Alternatively, find a café in the nearby mall. Bottles of water were supplied daily. Possible to get hotel to arrange airport transfers for a fee. If you have the option to hire the driver for private travel to go site-seeing, better value to use public transport, unless in a group to share the cost. Point to note - if airport pick-up is pre-arranged for a certain time and quoted fee, if you’re delayed, the cost could increase. If I had to visit Singapore again, I’d stay at this hotel because the staff were also very friendly and helpful, making the overall experience very pleasant, but I’d think ahead about alternatives for the breakfast and transport.

An easy walk to Chinatown and Clarke Quay. No noise from outside at all however the noise from other guests talking & doors shutting on the same floor was very loud, have never struck it so bad anywhere else. The room was so small there was no where to put your suitcase (and even worse trying to fit 2 suitcases). Nowhere to put anything in the bathroom in which you can barely turn around. The shower basically hangs over the toilet so you can’t take any clothes in with you as there is nowhere to put them that they won’t get wet. Once the shower is used your entire bathroom floor is wet so water gets tracked into the room. No in-room information about the hotel e.g facilities or the fact that you need to switch in the water heater in your room in order to have a hot shower. The 2 single beds were small singles and extremely firm. Room would be ok for one person but 2 was a real squeeze. Be aware that many rooms don’t have windows.

The rooms are small by Australian standards, but that being said the room and facilities were clean and comfortable. The staff were very accommodating and were only to happy to provide assistance with directions, facilities or just a simple welcoming smile. Would highly recommend as very close to all forms of transport or just walking which we did regularly. Would definitely stay at this hotel in the future if visiting Singapore again.

everything is good except Wi-Fi is very weak in the room, the counter staff is a little unprofessional somewhat. It named riverside but you cant see the river view. Anyway, it very convenient to go to anywhere, for nightlife, airport, MRT and there is a 7-11 right next to the Hotel. Recommended.

Was looking for a hotel that was reasonably priced in central Singapore close to Roberson Quay and Clark Quay with good access to the MRT. This hotel came up and did not disappoint. Although the rooms are small they are well appointed and have all the necessary facilities, the staff were very friendly and helpful. I have visited Singapore on a number of occasions and this hotel represented the best value for money I have had. The location was exactly what I wanted and in addition provided easy access to local malls and Chinatown. I will certainly use this hotel again.

When a couple of taxi drivers and other locals told us this place is known as a half star red light hotel that isnt really a hotel and questioned why we booked it we were skeptical but how right they were! Location: Close to clarke quay and chinatown however is in one of the worst streets, very dodgy feel, near clubs so expect a lot of noise and not a lot of sleep. If its young women travelling alone i would avoid this place at all costs. Hotel: First no ramp so be prepared to carry/drag your suitcase up the staircase to reception. Breakfast available next door for $10 SGD if not included dont bother go elsewhere. Staff somewhat friendly but they dont seem to know the local area you're better off googling your question if you can get the Wi-Fi to work. Room: Booking a superior double will not guarantee you a bigger room or one with a window in fact they will charge you $20 SGD to get a window which wont open ours was literally a door to a balcony that was locked. Air conditioning broke in the middle of the night when its 40degrees with 90% humidity and window wont open its not fun. Hot water needs to be switched on by using a switch next to the light switch outside the bathroom something reception chose not to mention. Rooms are tiny toilet is in the shower there is no dry place to get changed in bathroom so be comfortable with being pretty much naked in front of whoever you're rooming with coz you'll be getting dressed outside the bathroom. Plus towels are so old they dont do much. Beds are rock hard if you can sleep over the noise Value: Definitely not worth it. This place is not cheap especially for what is offered. My advice spend a little bit extra and you'll get pretty much 5 star for not much more in a better location. Singapore is small and taxi's are really cheap anyways so wherever you want to go its cheap to get there Was supposed to stay here 1 night at the start and end of the holiday safe to say we did not return for the 2nd night.

Room options

Deluxe Room

Queen 1 | Twin 2 | Sleeps 2

Executive Room

Queen 1 | Twin 2 | Sleeps 2

Family Room

Queen 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

56% of guests recommend this hotel

Total of 883 reviews