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Fragrance Hotel - Crystal

2.5 out of 5.0

Recent guest reviews

Sebastian from the front desk was very helpful! Our room was just ok, nothing fancy. Would be better if there were cabinets where we can properly store our belongings. Close to MRT and food stalls. Overall, good service for what we paid.

Just a short walk from the MRT station (5 mins though the park) it is located in the ref light district but it is not obvious as such and feels very safe. The room we had was a double and was just what we needed. Good size room with comfortable bed. A fridge in the room and good wifi.

We stayed for 8 nights at the Fragrance Hotel - Crystal in Geylang, Singapore. The Good: We found the staff very helpful and friendly. They were informative and directed us where we needed to be. Even when the lobby was busy they still found time to assist everyone. The staff were reliable and very engaging and provided us with service you would expect in a high quality hotel. Plus they were fun in between being very professional. They were quick to point out where the attractions were in Singapore and how to get around Singapore cheaply and efficiently. They were all dressed well and looked very professional. The 3 rooms we saw appeared to be recently refurbished and everything was clean and new. The room was cleaned every day with new sheets and pillow cases. The mattress was wrapped with plastic and although the bed was a little hard for us, it was new, clean, good quality, and we slept well. The air conditioning was excellent, and quiet, and kept the whole room at an ideal temperature. TV was positioned well and had a large variety of movies and programs for free. There was bottled water in the room every day as well as coffee and tea. Powdered milk only. Wireless internet was available at all times and was quite fast. The room had a phone but we never used it. The hotel was amazing value for the money we paid. Yes we went budget and did not expect more than we paid for. The area had so may places to eat on every corner. We found the smaller the shops were, the better the service and the better the food. We saw families with young kids walking around, and single girl walking by themselves so did not feel unsafe at any time. The street was kept very clean with people hosing and cleaning daily. Even when we got back to the hotel late at night it felt safe and we were never bothered by anyone. In fact we stumbled across an Indian ceremony in the street one night that was very colourful and musical with dancing, rituals, and incense, and the atmosphere was amazing. We would not have seen that in a posh hotel in the city. We felt we saw a part of the "real Singapore" by staying where we did. We saw Singaporeans doing what they normally do with no shows for the tourists. and everyone we met smiled at us and said something positive and friendly. The hotel sold us a card that we topped up so we could get on the MRT and busses at the end of the street. Transport is world class and so cheap in Singapore. The Bad: We booked online without knowing the area. The Fragrance hotel is located on the opposite end of a street that has 4 or 5 "red light houses" or "massage parlours". It looked scary at first, but after a few days the local "owners" were quite friendly and polite. It was super quiet during the day and a noisy exciting area at night, but we did not hear any of the noise or traffic in our room. We assumed that every hotel would have a fridge in the room, but the first room we were assigned had no fridge at all. It also had a tiny window looking out at a courtyard of the adjoining properties with no view at all except filthy buildings with yards filled with junk and rubbish. It was also dark in the room due to the shadows of other buildings and would have been hard to see the natural light. The room light would need to be on at all times. We went to the lobby to ask about a fridge and were given the option to pay an extra $10 per night for a different room that had a fridge, which is apparently an upgrade. The upgraded room was only slightly bigger than the first room but had a large window overlooking the street where we could look out at the activity outside and have sunlight beaming in the window. We booked through a travel website that finds you the best deals but it did not mention types of rooms or upgrades. If we had contacted the Hotel directly, they would have explained the various types of rooms available. We shopped on price, not on facilities, so our situation was not the hotels doing. They were completely up front on what it was and what was available. However the fridge we got in the end was little more than a cooler and did not actually cool anything down at all. This was the most disappointing thing about the hotel room. We bought cold cans to put in the fridge for evening drinks, but by the time we poured them they were room temperature. The staff did point out that it was not a fridge but it was actually a "chiller". We would have been better to get an esky and put ice in it everyday, but the room was bigger and had 100% better view. In fact we could have bought a small fridge with a freezer for $80. We mentioned the fridge to the staff who seemed aware that the chiller was not very efficient. The Ugly: We discovered a disgusting large boogie (snot) on the curtain in our room on day 1 where someone had blown their nose. We should have said something to the staff as soon as we found it but we thought they might see it and remove the curtain. We told them as we were checking out. The shower head, although it had good pressure, could not be adjusted and was leaking at the hose joint. It sprayed out horizontally from the wall and not down on top of you. The shower fitting was a single clip and could not be moved or adjusted. Everytime we showered the water splashed off the side of the walls and the whole bathroom floor was covered in water. We also ran out of hot water a number of times despite leaving the hot water switch on permanently. Overall, we feel we got a pretty great hotel for the price. The staff were excellent, helpful and professional, and the area gave you a great insight into the real lives of Singaporeans. But the fridge/chiller, the shower, and the lack of facilities such as a gym, ice machine, or laundry brought the hotel down a lot. The simple things were missing, and although the staff were excellent, they cannot provide what is not there.

Average hotel. I would qualify the room as "okay" even though we were upgraded to a "deluxe room". There was only the basic comfort. The room was quite small, as was the bathroom. Water was tepid. The walls of the room are poorly soundproofed and some customers don't care about the rest of others... Staff was not particularly friendly nor helpful. The hotel is about 8-10 min walking distance from the closest metro station. There are some restaurants and a big foodcourt in the neighborhood.

Good value. We stayed for 8 nights. It is well located close to an MRT station with lots of restaurants and shops in the surrounding area. The room was clean, the bed was soft and the staff were friendly. The room was not particularly soundproof and there were some very loud guests, but that couldn't be helped.

Been to Singapore for 4 Nights. We reached the Hotel before the Check in time. Staffs are quite Cold and not so welcoming. We had to pay an Additional fee of SG49 to check in before 2PM. The room that we got was EXTREMELY SMALL. Not even enough space to accomadate 2 luggages. The room was not cleaned. There was lots of hair on the floor, the dustbin was not emptied, Toilet was leaking. We were very furious, so we went to talk to the Front Desk. At the end when it was 2pm,that is the Check in time, they shifted us to a much better and spacious room. So i could not understand why we asked us to pay for an early check in, when they know that they will give us a tiny room, where its impossible to breath and move and at the end, they'll move us to the proper room. That additional $49 is not worth for the room we got in the first run. SO GUYS, When you know that you will opt for an early check in, kindly check the room properly and everything before paying. Apart from that issue, everything was fine. Even though the hotel is situated in the Red light District, it is of no danger for Anyone. Moreover,Bustop and MRT Station is quite near.

This hotel is in a handy position, close to Mountbatten MRT. The room was clean, staff were friendly. It is only as quiet as other guests let it be! Locale is not "upmarket" but for budget travellers this, and its chain hotels, are ideal.

Arrived at 10:00 am and they let us wait until 2:00pm to be in our rooms. For us who traveled a long way from the Philippines, this was not acceptable especially that we had a kid and 2 old people with us.. But the room was good, neat and staff were friendly. We stayed in this hotel on June 2012.

Comfortable and Cheaper Near MRT, Food, 7-11 in area And have promotion Santosa and other for interested and can buy ticket in special price This hotel can make a good holiday But fresh water small bottle^^ Sorry for my English.

Hotel room is small.Staff not so friendly.The area which hotel is located is in red light area.There are plenty of local places to eat.If you are couple no ome come to approach you asking that you need girls.

50 Lorong 18 Geylang Singapore

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour business center
  • 24-hour front desk

Located in Geylang, Fragrance Hotel - Crystal is within a few miles (5 km) of popular sights such as Singapore Flyer and Raffles City. This 125-room hotel has free in-room WiFi, free self parking, and a 24-hour business center. It's also close to Esplanade Theatres and Peranakan Museum.


Rooms

Fragrance Hotel - Crystal's 125 air-conditioned rooms provide coffee makers, free bottled water, and phones. Guests can expect free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries.


Property features

Fragrance Hotel - Crystal offers free WiFi in public areas and a 24-hour business center. You can put free parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage.

Room options

Superior Family Room

Queen 1 | Sleeps 4

Deluxe Room

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

41% of guests recommend this hotel

Total of 532 reviews