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Toll House Hotel

3.5 out of 5.0

Recent guest reviews

We stayed at the hotel as a part of the wedding party which was staying there for the weekend. It couldn't have been nicer.

Arrival and check in very easy.room spacious and good location. Sunday brunch was perfect.

Nice hotel, everything about the stay was very nice. I would stay here again and have out of town family stay here. My exception was the one employee that just really blew it! After returning from a job in the morning I was looking for the right place to use my computer and study. After choosing the sitting area off the bar I was asked by an employee if I needed Help? My first thought was, Help with what? I I said no thank you and continued placing my things down. I thought she had left, she then asked if I was meeting someone here? I said NO. She must have realized that I might be a guest so she stated that her job was to ask if people needed anything. Which of course she never did ask me if I wanted anything. Even after I moved to a table outside the bar I was ignored. She sat another guest and served him breakfast and waited on him without ever asking me if I wanted to order. What the?? Really....Did I not look like I belonged in this hotel? What was the motivation for asking me my intentions of using the seating area? My expectation was that she would ask if I needed any type of service, maybe water/coffee, like to sit at a table, order breakfast? Nothing other than questioning my need to be inside this hotel. If it wasn't for the rest of the amazing staff I would post a stay away from this hotel if you do not fit some sort of looks criteria.

Missed only pool and spa rest facilities were great. Even free wifi a .plus and outside fire enjoyed at night. Check in was a little slow

Nice place to stay, clean and close to shopping and restaurants

We arrived early, but the room was ready for us. The staff greeted us with friendly courtesy. The room was excellent, and the bed very comfortable. We had brunch in the restaurant, and enjoyed interesting and delicious food. Parking was convenient, and the wifi was quick and free.

Parking was confusing and not clearly marked for the hotel lobby.

Everything seemed ok . Sorry this review is not longer but I am in a bit of a hurry. Take it or leave it.

We stayed here for as a midpoint place between Bay Area and Santa Cruz. The room had a mix of new and old decor. It was spacious and felt like a good deal. They had a nice touch of free fruit infused water in the lobby. It was conveniently located close to downtown Los Gatos. On the down side, the AC was a bit loud and the breakfast was under expectation (a few defrosted cruisants, milk, and juice)

Very nice hotel, everything looks fresh, new and modern. Good location near all Los Gatos stores and restaurants.

Nice hotel, clean and tidy. The Los Gatos area itself is also a good place for some good food and walk. Will recommend.

Hotel is in a great location in downtown Los Gatos. Newly renovated Restaurant & bar are very nice.

cute hotel, great location. It would have been nice to have been told that their bar and restaurant were being remodeled as this was part of the reason we picked it and their substitute was basically a coat closet converted to a bar, with few amenities and cramped. Will be great once remodel done however.

Hotel in the heart of Los Gatos. Can't beat the location and hotel is great too!

Pleasant hotel steps from the heart of downtown Los Gatos. Great place to stay when I need to be in this part of the valley. Convenient freeway access but a completely different feel than hotel row on 101.

I stumbled upon this hotel after a last minute getaway and was very pleased. It's located within walking distance ( 2 blocks) from the cute downtown restaurants and shops, and safe . The rooms were nice, comfortable, and clean . I will stay here again .

This is a great location in between the Bay Area and Santa Cruz, Capitola and the Monterey Peninsula. The Staff was very friendly and the service, especially in the bar and restaurant, was above par. We'll be back!!

My husband, daughter, and I were traveling north and needed a place to stop for the night. We made a last minute decision to stay at the Toll House. The location could not have been better. Our room was clean and comfortable. We walked to a fantastic little Italian place for dinner and enjoyed downtown Los Gatos.

This hotel is my go to hotel when I am in San Jose. Nice location and upscale stores around. Best place to stay when in town.

We only had 1night to stay in Los Gatos which is a very sweet little town not too far from San Francisco. The toll house is well located,right at the edge of town in a walkable area. I had made the reservation at a relatively late date and was glad to get a room at a reasonable price but when we arrived our room for 3 didn't accommodate 3-only 2 and no space for a roll away! They explained it as a result of booking thru a 3rd party site, in communication with the hotel somehow that info was lost. We had just driven 5 hours and were not ready for the possibility of no room. The hotel spent a good deal of time trying to find a room that would Accommodate 3 people but since they were sold out we had to finally squeeze a roll away into a small room. It worked out and I don't really know who is responsible for the mess up but the hotel staff worked hard to accommodate us and I appreciate that! We were in and out in a short stay but it seemed like a lovely hotel and would like to go back some day.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 4

Deluxe Queen Queen

Full 2 | Sleeps 4

Premier Room, 1 King Bed

King 1 | Sleeps 4

Premier Queen Queen

Full 2 | Sleeps 4

Guest reviews for Toll House Hotel

Everyone (6) Couples (15) Business (7) Family (10) Other (4) Friends (4)
5

lovely hotel in a small, quaint city

Everyone

We stayed at the hotel as a part of the wedding party which was staying there for the weekend. It couldn't have been nicer.

By , from Dallas, TX on Sep 1, 2017

5

close to downtown los gatos

Everyone

Arrival and check in very easy.room spacious and good location. Sunday brunch was perfect.

By on Aug 25, 2017

3

nice hotel, with the exception of

Everyone

Nice hotel, everything about the stay was very nice. I would stay here again and have out of town family stay here. My exception was the one employee that just really blew it! After returning from a job in the morning I was looking for the right place to use my computer and study. After choosing the sitting area off the bar I was asked by an employee if I needed Help? My first thought was, Help with what? I I said no thank you and continued placing my things down. I thought she had left, she then asked if I was meeting someone here? I said NO. She must have realized that I might be a guest so she stated that her job was to ask if people needed anything. Which of course she never did ask me if I wanted anything. Even after I moved to a table outside the bar I was ignored. She sat another guest and served him breakfast and waited on him without ever asking me if I wanted to order. What the?? Really....Did I not look like I belonged in this hotel? What was the motivation for asking me my intentions of using the seating area? My expectation was that she would ask if I needed any type of service, maybe water/coffee, like to sit at a table, order breakfast? Nothing other than questioning my need to be inside this hotel. If it wasn't for the rest of the amazing staff I would post a stay away from this hotel if you do not fit some sort of looks criteria.

By , from Los Gatos on Apr 30, 2017

3

no spa or pool at the facility the only negative

Everyone

Missed only pool and spa rest facilities were great. Even free wifi a .plus and outside fire enjoyed at night. Check in was a little slow

By on Sep 12, 2016

4

nice hotel close to shopping

Everyone

Nice place to stay, clean and close to shopping and restaurants

By on Sep 6, 2016

5

casual elegance.... friendly and helpful staff.

Couples

We arrived early, but the room was ready for us. The staff greeted us with friendly courtesy. The room was excellent, and the bed very comfortable. We had brunch in the restaurant, and enjoyed interesting and delicious food. Parking was convenient, and the wifi was quick and free.

By , from Pasadena, CA on Aug 22, 2016

3
Everyone

Parking was confusing and not clearly marked for the hotel lobby.

By on Jun 30, 2016

4

nice short vacation trip

Singles

Everything seemed ok . Sorry this review is not longer but I am in a bit of a hurry. Take it or leave it.

By on Nov 25, 2015

3

decent stay

Families

We stayed here for as a midpoint place between Bay Area and Santa Cruz. The room had a mix of new and old decor. It was spacious and felt like a good deal. They had a nice touch of free fruit infused water in the lobby. It was conveniently located close to downtown Los Gatos. On the down side, the AC was a bit loud and the breakfast was under expectation (a few defrosted cruisants, milk, and juice)

By on Oct 4, 2015

4

los gatos

Singles

Very nice hotel, everything looks fresh, new and modern. Good location near all Los Gatos stores and restaurants.

By on Jul 22, 2015