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The Row Hotel

3.0 out of 5.0

Recent guest reviews

I stayed on the third floor in an executive suite

The hotel staff was helpful and the room was clean and it was affordable.

This experience was pretty disappointing. At check-in, the young concierge told me they can't give me the room I booked (king bed with Jacuzzi) and gave me a room with two queen beds argued with me that it's the same thing and even more expensive. The funny thing is that when I was booking this room, the price of the room with two queen beds was about $40 less. I was tired after a long day so I decided to take the room and stop reasoning with someone who clearly had no experience working at a hotel or understood anything about online pricing and etc. The room was nicely decorated and at first, I was impressed until I noticed how first the bed was and saw the messy paint job in the corners of the walls by the bathroom. The jacuzzi bath tub was very old and didn't look clean, The drain was missing the cover and it was covered in rust. There are two late night "spa" massage businesses right across the street I was facing so that was a bit strange. I will not stay here in the future.

Great location. Paid only $4 each way on Lyft to Santana Row. Great location and parking was convenient.

The room was good except bath. There is no bath tub in the bathroom. I love soaking myself in the bath tub.

Rooms were nice all the way until you got to the bathroom. We had one of the jacuzzi rooms and the bathroom was barely patched together at all as far as renovated. Lots of old and grimey bits left. Pubic hairs in the tub were a bit gross as well.

Friendly staff with clean and spacious room plus free parking. Passing cars can be noisy but otherwise tolerable.

Based on the reviews I was pleasantly surprised to find a renovated hotel. Nice furnishing, easy to find, great breakfast. Try to get a room away from the street it can be a little noisy, but not so much to keep you awake.

Stay away from rooms facing the main drag, super noisy. Hotel is under construction so lots of dust and noise. Looks like their remodeling will result in a very nice boutique hotel, but I would wait until it's done. They need to upgrade their bathrooms (we upgraded to the room with hot tub which was a very big oversized, but very old jet tup from the 80's it seemed, kinda gross). They also need to upgrade their windows on the rooms facing the main street, you can hear all the car noise day and night. Ceiling fan has only one setting "High" and uncomfortable. We called the front desk about it and the woman had no clue how to turn it down... she thinks it's only one setting (??).

Went for a job interview. Hotel was under construction during my stay, and was still nice. Staff was very helpful. Would stay here again.

Nice I enjoyed my stay here I enjoyed my stat here e.notable

Well worth the price, staff was very kind. Will stay here again and would recommend to family and friends.

They were undergoing renovations that's why the place was not as clean over all and their signage was in a different name now, its The Row hotel.

Bed was dirty and old. There was construction going on. I They have breakfast (which is decent for money)

I was in town for business and chose this hotel for the location being close to the place I was training at. I read some reviews and one stated that you can hear the cars pretty loudly if your room faced the street and my room did. It was pretty noisy even through the night. It's not a 5 star hotel, but the room was clean. It's slightly dated, but they are renovating it. The bonus was the free breakfast. There is someone there cooking out of a full kitchen. I was able to get a fresh omelette each morning with homemade salsa! The staff is very friendly. And there's free parking and free WIFI. Overall, not a bad place to stay.

Hotel were pleasant and helpful. Free Breakfast was more than muffins and coffee. they had a grill too. But hotel advertised room service, which turned out to be a menu from a local restaurant calked Last Chance. Ordered an $18 pizza and a drink and ended up paying $32 with a bunch of tack on costs.used to paying extra for room service But this was over the too. Took advantage of a hotel guest. Last CHANCE last time.

I stayed here 2 nights mid March. This hotel was pretty old. And color tone of TV was bad to watch. Additionally, the room was located road side. The road was a little bit busy even in night, I then felt so noisy. However Wifi internet speed is enough to watch videos.

Nice Hotel. Comfortable rooms...mall down the street. Nice breakfast.

everything was good except for check in, credit card issue.

The remote didn't work the toilet was clogged and the staff wasnt the best

2404 Stevens Creek Blvd San Jose CA

Hotel highlights

  • Walking distance to Westfield Valley Fair Shopping Mall
  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Westfield Valley Fair Shopping Mall is a short stroll from The Row Hotel, and other popular attractions like Winchester Mystery House are within a mile (2 km). This 3-star hotel has 55 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and free self parking. Near the airport, it's also near Rosicrucian Egyptian Museum and Santa Clara University.


Dining

Free hot/cold buffet breakfast is served each morning from 6:30 AM to 9:30 AM. At the end of the day, unwind with a drink at the bar/lounge.


Rooms

The 55 rooms are individually decorated and have an array of amenities, including microwaves, refrigerators, and free weekday newspapers. Guests can expect to find free WiFi and flat-screen TVs with digital channels. Beds sport premium bedding and bathrooms offer free toiletries. Other standard amenities include phones and desks.


Property features

At The Row Hotel, guests have access to free WiFi in public areas, coffee in a common area, and express check-out. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include free newspapers and a fireplace in the lobby.

Room options

Room, 2 Queen Beds

Queen 2 | Sleeps 4

Room, 1 King Bed, Accessible

King 1 | Sleeps 2

Room, 2 Queen Beds, Executive Level

Queen 2 | Sleeps 4

Executive Suite, 1 Bedroom

King 1 | Sleeps 4

Guest reviews for The Row Hotel

Everyone (10) Business (17) Couples (21) Family (10) Other (8) Friends (4)
4

on the verge of being luxury

Everyone

I stayed on the third floor in an executive suite

By , from Napa on Dec 9, 2017

Review comment responded on Dec 11, 2017

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4

clean, affordable hotel right off the freeway

Everyone

The hotel staff was helpful and the room was clean and it was affordable.

By , from Modesto, CA on Sep 20, 2017

Review comment responded on Sep 22, 2017

Hello David. Thanks so much for your feedback!

2

don't be fooled by the nice pictures

Everyone

This experience was pretty disappointing. At check-in, the young concierge told me they can't give me the room I booked (king bed with Jacuzzi) and gave me a room with two queen beds argued with me that it's the same thing and even more expensive. The funny thing is that when I was booking this room, the price of the room with two queen beds was about $40 less. I was tired after a long day so I decided to take the room and stop reasoning with someone who clearly had no experience working at a hotel or understood anything about online pricing and etc. The room was nicely decorated and at first, I was impressed until I noticed how first the bed was and saw the messy paint job in the corners of the walls by the bathroom. The jacuzzi bath tub was very old and didn't look clean, The drain was missing the cover and it was covered in rust. There are two late night "spa" massage businesses right across the street I was facing so that was a bit strange. I will not stay here in the future.

By , from San Francisco on Aug 24, 2017

4
Everyone

Great location. Paid only $4 each way on Lyft to Santana Row. Great location and parking was convenient.

By on May 30, 2017

4

no bath tub

Everyone

The room was good except bath. There is no bath tub in the bathroom. I love soaking myself in the bath tub.

By , from LA on Jul 14, 2016

3

close to santana row, renovated

Everyone

Rooms were nice all the way until you got to the bathroom. We had one of the jacuzzi rooms and the bathroom was barely patched together at all as far as renovated. Lots of old and grimey bits left. Pubic hairs in the tub were a bit gross as well.

By on May 27, 2016

3

near shopping centers

Everyone

Friendly staff with clean and spacious room plus free parking. Passing cars can be noisy but otherwise tolerable.

By , from Manila, Philippines on May 25, 2016

4

much better than expected.

Everyone

Based on the reviews I was pleasantly surprised to find a renovated hotel. Nice furnishing, easy to find, great breakfast. Try to get a room away from the street it can be a little noisy, but not so much to keep you awake.

By on Apr 22, 2016

2

noisy rooms

Everyone

Stay away from rooms facing the main drag, super noisy. Hotel is under construction so lots of dust and noise. Looks like their remodeling will result in a very nice boutique hotel, but I would wait until it's done. They need to upgrade their bathrooms (we upgraded to the room with hot tub which was a very big oversized, but very old jet tup from the 80's it seemed, kinda gross). They also need to upgrade their windows on the rooms facing the main street, you can hear all the car noise day and night. Ceiling fan has only one setting "High" and uncomfortable. We called the front desk about it and the woman had no clue how to turn it down... she thinks it's only one setting (??).

By , from Dallas, TX on Mar 29, 2016

5

business trip

BusinessTravelers

Went for a job interview. Hotel was under construction during my stay, and was still nice. Staff was very helpful. Would stay here again.

By on Mar 7, 2016