Skip to main content
Beginning of main content

Sonesta Silicon Valley

3.5 out of 5.0

Recent guest reviews

Staff was very friendly and great. The room was a nice size. The bathroom was huge with a tub and separate walk-in shower. I was compt (Not sure if everyone got this or not) a breakfast from the restaurant attached, which was better than most continental breakfasts that most places have. It also was a real dinning rom which was very comfortable. The only thing missing was a small refrigerator for the room.

All my expectations were met but only problem is the bill. My reservation was for 108$ but my account is showing 158$ being deducted. So somewhere along the way the bill is getting screwed up.

Its a nice and clean hotel ! But I am not happy with few things. 1. Hotel check-in time was 3pm and we reached 6pm and still we didnt get our room ready by that time. We booked two rooms with all family members together, we want to have two rooms next to each other. We were offered 2 rooms but one room when we entered was not ready and was confirmed by housing staff over there. When contacted management, we were offered one room on second floor :( We were separated.:( I asked if they can ready the room next to original room and we were willing to wait further but was told that housing staff time is over and they are not willing to clean room on that day. My question was : If we reserve rooms and checkin time was 3pm, how come rooms were not ready by 6pm? Thats not acceptable 2. Charges: Although thats not major charges, but they charge $5.60 for 2 water bottles they left in room. Although welcome package says that there is complimentary water, coffee for guests but still they charge for water bottles. There is a coffee machine and coffee packet in the room. They didnt charge for coffee being made in room. How can we make coffee without water? When asked, I was told that one need to get water from outside to make coffee within room and not from the bottles within the room if avoid charges. :( Thats purely mis-management. Overall its OK!

Broken air conditioning, staff would not give us another room and room tempnwas over 85 degrees.

Staff was friendly Room was clean and fresh but toilet need to be wiggled when flush otherwise water would not refill Room service minimum menu But for a night alright

Bedsheets are ok, not very clean. They provide apples and drinks at lobby.

I was very disappointed with this hotel for amount of money they charge for a room. It wasn't horrible, but the property is worn and the rooms are just ok. I've stayed at Sonesta hotels before so my expectations were much higher, along with the cost.

Old facility but nice people, clean room, great service, and convenient location! Completely worth the price.

Spoke to the staff and they listened and made notes. Rooms will be going through renovations and some furniture upgrades. Bed was awesome. Room was comfortable for business or adult travel Restaurant great. Transportation shuttle great and complimentary. Room rates competitive. I will stay again.

No Complaints At All, The Staff Was Friendly And Helpful, Room Was Spacious And Comfortable, Pool Area and Bar/Food Lounge Were Wonderful, Fast Wifi, Great Experience Overall.

I check in at the front desk and the guy that was checking me in was rude. Not only that but the other guest was smoking weed, I made a compliant and the staff didn't do anything. The smell made me dizzy and I couldn't sleep all night.

Hotel is ok. No microwave and fridge in the room. Only one chair in the table.

Always very good service, good restaurant, comfortable rooms.

Check in seemed to start off with a bang....friendly, let us check in at 2 so we could swim before shopping.... walked into room, looked nice. Short hair on sink, dust under the hair dryer bag(apparently that doesnt get moved when the cleaning is done)..long curly dark hair on bed, and a wetness on the floor between the beds. Went back to front desk, asked if the room had been cleaned today, couldnt get a straight answer, just a question. Was offered to move, and I should have taken the offer, however, I am disabled and my daughter had just moved everything in and it was suppose to be her weekend for a chopping trip before school. I told the nice woman I wasnt trying to be difficult, but I was disappointed for being in the "premier wing". Dipped in the pool, no outside towels, when I asked was told "their should be some out there".we couldnt find them, no staff checked. BIGGEST issue was we went out shopping, dinner, movie, came back and the room was 78 degrees. They knew they put me in a room where the air conditioning unit does not work as I have the pictures to prove the "water"damage from the unit freezing up and then defrosting onto the drop ceiling. I went down before leaving to express how disappointed I was in my stay and that with everything else, coming back from a long day to a hot room was really not fair and they should not be putting people in this room, knowing these conditions. I was offered 2 breakfasts at the Brandon restaurant, but declined.

I missed the signage to the entry driveway at night. Reception handled reservation efficiently. Room was clean but fixtures were worn. Computers in business center didn't work. Breakfast was good. Parking was good.

Hotel is a short distance from the freeway. My family and I were headed back home from Reno and decided to stay a night out there to get some rest. It's located in a business area so nothing much to do but the mall is about a mile away from there. Staff was great, room was clean and bathrooms were very roomy. I would stay in this hotel again :)

Good hotel. Great staff. Rooms are huge. Could use some updated furniture. Location is perfect for business in the area.

Shower knob was broken but overall the hotel was nice.

This was my second time staying here. This time was better because I booked a regular King room and ended up with a king business suite! That was definitely a nice surprise. I was a little turned off by the empty condom box I found in the nightstand drawer but otherwise it was nice. The blackout curtains are AMAZING and late checkout at 1:00 is a great addition!

ha a great time with the kids swimming in the pool. Watching tv.

1820 Barber Ln Milpitas CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Sonesta Silicon Valley places you within a few miles (5 km) of Great Mall of the Bay Area and Silicon Valley University. This 3.5-star hotel has 236 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi. It's near the airport and also close to San Jose Municipal Golf and Intel Museum.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served each morning for a fee.


Rooms

Sonesta Silicon Valley's 236 rooms are air-conditioned and provide coffee makers, free weekday newspapers, and phones. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include ironing boards and desks.


Property features

Sonesta Silicon Valley features an outdoor pool, a children's pool, and a fitness center. There's free parking, as well as a free airport shuttle during limited hours. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a spa tub, free WiFi in public areas, and a meeting room.

Room options

Premier Room, 1 King Bed

King 1 | Sleeps 2

Premier Room, 2 Queen Beds

Queen 2 | Sleeps 4

Deluxe Room, 2 Queen Beds

Queen 2 | Sleeps 4

Executive Suite, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Sonesta Silicon Valley

Everyone (21) Couples (57) Business (45) Family (47) Other (16) Friends (12)
5

nice hotel. out of the way and quite.

Everyone

Staff was very friendly and great. The room was a nice size. The bathroom was huge with a tub and separate walk-in shower. I was compt (Not sure if everyone got this or not) a breakfast from the restaurant attached, which was better than most continental breakfasts that most places have. It also was a real dinning rom which was very comfortable. The only thing missing was a small refrigerator for the room.

By , from Minnesota on Jul 8, 2017

Review comment responded on Jul 10, 2017

We are Thrilled to hear you enjoyed your stay with us! We hope to see you again soon.

5

very nice stay

Everyone

All my expectations were met but only problem is the bill. My reservation was for 108$ but my account is showing 158$ being deducted. So somewhere along the way the bill is getting screwed up.

By , from melpitas, CA on Jul 6, 2017

Review comment responded on Jul 10, 2017

So glad to hear you enjoyed your stay with us! As for the billing, this extra $50 may just be the pre-authorized amount including potential incidentals. This autorization will be released (if no incidental charges were applied) upon your departure. If you require any further assistance with your charges, we would be happy to investigate.

3

nice hotel but not happy with few things

Everyone

Its a nice and clean hotel ! But I am not happy with few things. 1. Hotel check-in time was 3pm and we reached 6pm and still we didnt get our room ready by that time. We booked two rooms with all family members together, we want to have two rooms next to each other. We were offered 2 rooms but one room when we entered was not ready and was confirmed by housing staff over there. When contacted management, we were offered one room on second floor :( We were separated.:( I asked if they can ready the room next to original room and we were willing to wait further but was told that housing staff time is over and they are not willing to clean room on that day. My question was : If we reserve rooms and checkin time was 3pm, how come rooms were not ready by 6pm? Thats not acceptable 2. Charges: Although thats not major charges, but they charge $5.60 for 2 water bottles they left in room. Although welcome package says that there is complimentary water, coffee for guests but still they charge for water bottles. There is a coffee machine and coffee packet in the room. They didnt charge for coffee being made in room. How can we make coffee without water? When asked, I was told that one need to get water from outside to make coffee within room and not from the bottles within the room if avoid charges. :( Thats purely mis-management. Overall its OK!

By , from Fresno on Jul 5, 2017

Review comment responded on Jul 10, 2017

Thank you for sharing your experience with us. We do apologize for the delay with your check in process and having to assign a different room due to some staffing issues we experienced that day. We also appreciate your feedback on the Bottled Water that is placed in your guestroom for your additional convenience.

1

air conditioning not working and staff unhelpful

Everyone

Broken air conditioning, staff would not give us another room and room tempnwas over 85 degrees.

By on Jun 25, 2017

Review comment responded on Jul 5, 2017

We are so sorry for the inconvenience this issue caused during your stay. Please know that we have taken steps to correct this situation and hope that you will give us another try when your travel plans include the Silicon Valley.

4

a night

Everyone

Staff was friendly Room was clean and fresh but toilet need to be wiggled when flush otherwise water would not refill Room service minimum menu But for a night alright

By on Mar 14, 2017

3
Everyone

Bedsheets are ok, not very clean. They provide apples and drinks at lobby.

By , from z on Feb 14, 2017

3

disappointing

Everyone

I was very disappointed with this hotel for amount of money they charge for a room. It wasn't horrible, but the property is worn and the rooms are just ok. I've stayed at Sonesta hotels before so my expectations were much higher, along with the cost.

By on Feb 9, 2017

4
Everyone

Old facility but nice people, clean room, great service, and convenient location! Completely worth the price.

By on Jan 23, 2017

4

hotel review

Everyone

Spoke to the staff and they listened and made notes. Rooms will be going through renovations and some furniture upgrades. Bed was awesome. Room was comfortable for business or adult travel Restaurant great. Transportation shuttle great and complimentary. Room rates competitive. I will stay again.

By , from S.D on Jan 10, 2017

5

excellent hotel

Everyone

No Complaints At All, The Staff Was Friendly And Helpful, Room Was Spacious And Comfortable, Pool Area and Bar/Food Lounge Were Wonderful, Fast Wifi, Great Experience Overall.

By , from Los Angeles, Ca on Nov 22, 2016