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Recent guest reviews

Convenient for meetings and airport but not in a walkable area.

It was a nice property that was very clean and had a friendly staff. The staff was very accommodating to our request for adjoining rooms. Beds were comfortable however they were a bit high (I'm short) and I suggest you put fans in the bathroom to eliminate smell and shower steam.

Rooms and lobby area are fine, but $37 a night surprise parking fee as well as very expensive dining and bar options are a big negative. Rooms maybe less expensive than Marriott next door, but everything else makes up for the difference.

I loved being able to text my hosts so that I could focus on my work and still get the help and service that I needed from a friendly and available staff. Thank you for all of the help!

Venue was convenient for us since we were doing the event next door. We didn’t like the beds as we got 2 queens and they were very tiny. Also, we had no fridge in the room where we were told there was one. Super loud neighbors that property staff did nothing about. Super loud at midnight and running down halls in just boxers

Under construction

Where to start? I'll start at arrival. Not only no valet parking but no way to park and check in. Area closed due to construction. Drove around block 3 times to find the check in area. Doesn't exist with absolutely no signs or direction. Double parked to get checked in and get parking pass. Lady was friendly but not helpful at how to proceed. Parked in garage to find no signs to direct you to lobby or elevator. Also no luggage carts. Found an elevator that inside had a temp marked lobby. Didnt really go to lobby but rather behind training offices. No directions to lobby found it by walking around going behind construction plastic curtains. Had to schlep luggage around and through a construction and office maize to room elevators. Not 1 person offered any help. Room is all show no go. Looks like Hilton should hire someone that has actually traveled rather than designer. Room is only cleaned upon request but nobody showed. Room came with 2 towels had to request more, took over 2 hours to get them. Friendly staff but again not all that helpful. The mini-fridge is located behind dresser drawer but comes out when you open the fridge door. No microwave either. Room service is offered on listed amenities but not factual. Have to use a food delivery service. Didn't know street level noise could be a problem 12 stories up but it does and its loud. Bed was like sinking into a cloud, nice if you dont have back issues that need support. My message to travelers is to avoid this Hilton.

No food. No ice. Like living in a disaster aid area with no aid. Staff sucked. If they spoke to you at all it was to be rude.Severe limitations on pool and hot tub use. If this hotel expects to get back to business they don’t act like it. They removed every ice machine in the place. All at the same time. This was the worst hotel expe

Mini fridge was missing from cabinet. No streaming on tv (Netflix, Hulu, etc) No room service

The room was very nice and clean. There seemed to be construction going on so parking in the garage was very tight and not the best. The convention center also had an event going on which seemed to make that worse. The bar in the hotel closed at 10pm on a Saturday which seemed a bit early. Overall the stay was nice.

I didn't like that we couldn't get to our room from the garage.

The beds and pillows were nice. But no amenities, no room service, no bar or restaurant in the hotel. I would not stay at this hotel again.

My credit card was inappropriately charged beyond the required deposit. Moreover, I was charged twice for parking. I talked to a Hilton staff member whose name is Dakota three times; he ensured me that he would correct the incorrect charges. He did not after three requests to do so.

Bed was comfy, free wifi in room. Location is great. Staff communication was great.

I liked it a lot especially for my first time at a hotel

Almaden Blvd San Jose CA

Hotel highlights

  • Walking distance to San Jose Convention Center and San Jose State University
  • Free WiFi in public areas (speed: 50+ Mbps)
  • Onsite dining
  • Outdoor pool

Located in Downtown San Jose, Hilton San Jose is adjacent to San Jose Center for the Performing Arts and within a 5-minute walk of other popular sights like San Jose Convention Center. This 354-room hotel welcomes guests with a restaurant and conveniences like an outdoor pool and a 24-hour gym. Centrally located in San Jose, the hotel is connected to the convention center and also a short walk from San Jose Civic Auditorium and Adobe Corporate Headquarters.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. For your convenience, a full breakfast is served for a fee each morning from 6 AM to 10:30 AM.


Rooms

Guests can expect to find WiFi and 55-inch LCD TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and free local calls.


Property features

At Hilton San Jose, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for USD 39 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage, securing valuables, and tours or tickets. Additional amenities include a spa tub, meeting rooms, and a business center.

Room options

Suite, 1 Bedroom, Accessible, Bathtub

1 King Bed | Sleeps 4

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Accessible

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible (Hearing)

1 King Bed | Sleeps 2

Guest reviews for Hilton San Jose

Everyone (26) Couples (6) Family (12)
3
Business Business

Convenient for meetings and airport but not in a walkable area.

By , from Spokane on Oct 15, 2023

Review comment responded on Oct 16, 2023

Hello Suzan. Thank you for taking the time to share your experience with us. We're very sorry you were unhappy with our location. If you'd like to connect with us further to discuss this, we'd be happy to hear from you. Please let us know if there's anything else we can do for you.

1
Everyone

By on Sep 14, 2023

Review comment responded on Oct 4, 2023

sorry to hear the low rating. Please let us know if there is anything we can do better.

5
Everyone

By , from San Mateo on May 21, 2023

Review comment responded on Jun 9, 2023

Dear Daniel,Thank you for taking the time to share your experience about your recent stay with us. We strive to create memorable experiences for our guests, and it is wonderful to hear that you had such a positive experience while staying with us! We will share your comments with our team, and we appreciate your recognition of our staff. Thank you and we look forward to having you stay with us again soon!Warm regards

4
Family Friends

It was a nice property that was very clean and had a friendly staff. The staff was very accommodating to our request for adjoining rooms. Beds were comfortable however they were a bit high (I'm short) and I suggest you put fans in the bathroom to eliminate smell and shower steam.

By on Feb 20, 2023

Review comment responded on Feb 25, 2023

Dear Michelle , We truly appreciate the comments and feedback you have provided. I am glad to hear that our team was able to accommodate your request for adjoining rooms. I have also shared with our upper management team your suggestion regarding the shower steam and bathroom smell. Once again thank you for your time and we look forward welcoming you sometime in the near future.

3
Family

Rooms and lobby area are fine, but $37 a night surprise parking fee as well as very expensive dining and bar options are a big negative. Rooms maybe less expensive than Marriott next door, but everything else makes up for the difference.

By on Jan 26, 2023

5
Business Business

I loved being able to text my hosts so that I could focus on my work and still get the help and service that I needed from a friendly and available staff. Thank you for all of the help!

By on Aug 9, 2022

3
Family Family with small children

Venue was convenient for us since we were doing the event next door. We didn’t like the beds as we got 2 queens and they were very tiny. Also, we had no fridge in the room where we were told there was one. Super loud neighbors that property staff did nothing about. Super loud at midnight and running down halls in just boxers

By on Aug 2, 2022

5
Family

By on Jun 7, 2022

3
Family Partner Couples

Under construction

By on Nov 14, 2021

1
Partner Couples

Where to start? I'll start at arrival. Not only no valet parking but no way to park and check in. Area closed due to construction. Drove around block 3 times to find the check in area. Doesn't exist with absolutely no signs or direction. Double parked to get checked in and get parking pass. Lady was friendly but not helpful at how to proceed. Parked in garage to find no signs to direct you to lobby or elevator. Also no luggage carts. Found an elevator that inside had a temp marked lobby. Didnt really go to lobby but rather behind training offices. No directions to lobby found it by walking around going behind construction plastic curtains. Had to schlep luggage around and through a construction and office maize to room elevators. Not 1 person offered any help. Room is all show no go. Looks like Hilton should hire someone that has actually traveled rather than designer. Room is only cleaned upon request but nobody showed. Room came with 2 towels had to request more, took over 2 hours to get them. Friendly staff but again not all that helpful. The mini-fridge is located behind dresser drawer but comes out when you open the fridge door. No microwave either. Room service is offered on listed amenities but not factual. Have to use a food delivery service. Didn't know street level noise could be a problem 12 stories up but it does and its loud. Bed was like sinking into a cloud, nice if you dont have back issues that need support. My message to travelers is to avoid this Hilton.

By on Nov 12, 2021

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