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Extended Stay America San Jose - Edenvale - South

2.5 out of 5.0

Recent guest reviews

This hotel should not claim to provide breakfast. Had no milk, no water, just the cheapest possible muffins and bad coffee. Guest who want breakfast should look for other options.

Originally a decent price but I've stayed in much better hotels for the same price. The carpet that lined the bedroom wall and floor had fallen off and was hanging. Since it was a suite it included a kitchen with a stove and fridge and sink. Smelled like someone had previously barbecued. I used the sofa bed which when we called for sheets and blankets we're told we had to go down to the lobby and get it ourselves...? Their recent remodel seemed like a cheap quick fixer-upper. Could have stayed at a Motel 6 for the same experience. Very disappointing.

Upon check in we thought we smelled weed sure enough that smell covered the entire hotel complained nothing was done Fire alarm went off next morning at 7 am for 2.5 hours finally fire department came after I called the front desk 2 times there were 2 guys staying in room 217 not checked in guests but were let in I guess to smoke their pot because that is what set off the alarms which was a none smoking room. We ended up checking out and going to another hotel. We came to San Jose to see our daughter at family week at college Very frustrating will not stay at that hotel every again!

Very outdated (No light fixture coverings for ex), staff could not more more rude, placed smelled, complimentary breakfast consisted of bars. Just a horrible place to stay overall.. Stay away

Woman who checked us I was rude. No luggage cart. Moldy food left in refrigerator. There were no sheets for the bed. When I called the front desk, I was asked to come get them and put them on myself. There was Blood wiped all over the back of the bathroom door. When we came down for breakfast at 9am, there was nothing there to eat. When I asked about it, it seemed like it was a big inconvenience for her to walk over and toss a few stale muffins on the counter. The worst part was the furniture around the pool. Garbage was left all over India I don't think it had been cleaned off in months.

my kids loved the fact that there was a kitchen. It was very clean and organized.

There was a strange smell our entire stay and the whole hotel was eerie. The staff however was very nice.

Good value for the money. It was close to our event at the field sports park and from past experiences found the traffic traveling south to location better than traveling north from morgan hill. The hotel was basic. Clean but plain. Could have used heavier blankets and firmer bed. The hallway smelled really bad but there was no odor in our room. Would not have been happy with our hotel but the price was decent and our room nice size.

This hotel is newly renovated and perfect for longterm stays it almost starts to feel like your own little home studio. I love how I can go right across the street grocery shop and bring it all back and be able to store everything in the full size kitchen. The staff is always super friendly and helpful during your stay and accommodating just about anything needed !

This hotel is great I think, always availability, great prices and you definitely get your money's worth here if not more. I stay here often when needed and sometimes just for leisure the location is great near many restaurants coffee shops, shopping, grocery, fitness and tanning As well. Everything you could need here or nearby close freeway access to 101 and 85 too. Friendly staff and great service

my family enjoyed the rooms, the pool the staff was very friendly i would recommand this hotel to friends and family

I had a Great time at this Hotel. The staff was very friendly and helpful. Rooms were very clean and spacious.

I requested a non smoking room and they gave me a smoking room. I get sick in a smokingroom. They moved me to another room but told me that they only did that because they had a cancellation. Other wise I would have been forced to stay in a smoking room. You need to find a way to make sure that when someone asks for non smoking that they get non smoking. The overall condition of the room was a 1. Cracked floor tile, patched couch and stained chairs.

They first put us in a smoking room. Cigarette burns on furniture and carpet. Toilet seat puffed up due to water damage and age. Also smelled like smoke as expected. Moved us to another room. Bedding dusty and stale smelling. Elevator carpet was extremely dirty and looked un-vacuumed for over a week.

Checked in at 8pm. Reservation for 3. 1 bed, 1 sofa-bed. Was not given items (bath towel / sheets etc for second bed (sofa bed)) at desk. Pulled out sofa bed at midnight with big surprise to unmade bed, mattress only! and nobody to call at that hour! Had to use some bed linens from my bed to make sofa bed. My Bed mattress was falling apart, insides hanging out on one side. Food and dirt on floor in hallways outside room. Talked to front desk about room issues next morning and they said I should have received 3rd person items for bathing and sheets / blanket / pillow to make the sofa bed myself which I did not receive. They made no effort to compensate me. I got screwed. Bad customer service. After my bagel and orange (all they had at the breakfast bar) I left never to return and no phone call from manager which I left my information for a contact! This hotel sucked! I would recommend this hotel to my enemies!

The room was clean and larger than regular hotel rooms. The staff was very accomodating and helpful with our requests. We were close to a major grocery store and restaurants. Didn't lack anything. Only downside was the kitchen needed an additional pot or two to cook with and more cutlery. Otherwise great stay. Bring your own pillow their pillows not good.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Deluxe Studio, 1 Queen Bed with Sofa bed, Smoking

Queen 1 | Sleeps 4

Deluxe Studio, Multiple Beds, Non Smoking

Full 2 | Sleeps 6

Deluxe Studio, Multiple Beds, Non Smoking

Full 2 | Sleeps 6

Guest reviews for Extended Stay America San Jose - Edenvale - South

Everyone (7) Couples (5) Business (1) Family (4)
2

deceitful advertising on breakfast

Everyone

This hotel should not claim to provide breakfast. Had no milk, no water, just the cheapest possible muffins and bad coffee. Guest who want breakfast should look for other options.

By , from San Jose, CA - Edenvale South on Aug 20, 2017

Review comment responded on Aug 22, 2017

Please accept our apologies for providing a less than perfect experience during your stay. We are sorry our complimentary breakfast offerings did not meet your satisfaction. Your comments about our complimentary grab-and-go breakfast have been shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back to stay with us another time and hope our breakfast selections are more to your liking. Sincerely, General Manager

2

very dissapointed

Everyone

Originally a decent price but I've stayed in much better hotels for the same price. The carpet that lined the bedroom wall and floor had fallen off and was hanging. Since it was a suite it included a kitchen with a stove and fridge and sink. Smelled like someone had previously barbecued. I used the sofa bed which when we called for sheets and blankets we're told we had to go down to the lobby and get it ourselves...? Their recent remodel seemed like a cheap quick fixer-upper. Could have stayed at a Motel 6 for the same experience. Very disappointing.

By , from California on Nov 15, 2016

1

horrible

Everyone

Upon check in we thought we smelled weed sure enough that smell covered the entire hotel complained nothing was done Fire alarm went off next morning at 7 am for 2.5 hours finally fire department came after I called the front desk 2 times there were 2 guys staying in room 217 not checked in guests but were let in I guess to smoke their pot because that is what set off the alarms which was a none smoking room. We ended up checking out and going to another hotel. We came to San Jose to see our daughter at family week at college Very frustrating will not stay at that hotel every again!

By on Oct 26, 2016

5

excellent experience...i definitely recommend it

Couples

By , from South Lake Tahoe , CA on Oct 10, 2016

1

very rough place.

Everyone

Very outdated (No light fixture coverings for ex), staff could not more more rude, placed smelled, complimentary breakfast consisted of bars. Just a horrible place to stay overall.. Stay away

By on Aug 12, 2016

2

ewe

Everyone

Woman who checked us I was rude. No luggage cart. Moldy food left in refrigerator. There were no sheets for the bed. When I called the front desk, I was asked to come get them and put them on myself. There was Blood wiped all over the back of the bathroom door. When we came down for breakfast at 9am, there was nothing there to eat. When I asked about it, it seemed like it was a big inconvenience for her to walk over and toss a few stale muffins on the counter. The worst part was the furniture around the pool. Garbage was left all over India I don't think it had been cleaned off in months.

By , from sacramento Ca on Jul 25, 2016

5

we like it

Everyone

my kids loved the fact that there was a kitchen. It was very clean and organized.

By , from Sanger, California on May 11, 2016

2
Everyone

There was a strange smell our entire stay and the whole hotel was eerie. The staff however was very nice.

By on Feb 11, 2016

4

did the job

Families

Good value for the money. It was close to our event at the field sports park and from past experiences found the traffic traveling south to location better than traveling north from morgan hill. The hotel was basic. Clean but plain. Could have used heavier blankets and firmer bed. The hallway smelled really bad but there was no odor in our room. Would not have been happy with our hotel but the price was decent and our room nice size.

By on Dec 6, 2015

5

great stay

Couples

This hotel is newly renovated and perfect for longterm stays it almost starts to feel like your own little home studio. I love how I can go right across the street grocery shop and bring it all back and be able to store everything in the full size kitchen. The staff is always super friendly and helpful during your stay and accommodating just about anything needed !

By on Jan 9, 2015