Skip to main content
Beginning of main content

Extended Stay America San Jose - Airport

2.5 out of 5.0

Recent guest reviews

Was concerned based on previous reviews. What I got was a nice room. Did have some issues with leftovers from previous guest and no toiletries but issues quickly resolved by from desk personnel. Had zero issues with access or homelessness as previous reviews mentioned. One concern was the headboard that fell off the wall as I was sleeping on my last night there. It did give me a start.

The staff was pleasant and this is a great location. This is a terrible value for your money, everything in this place is broke. Also, there was no coffee two out of three mornings.

AC blew hot air- asked for help and he showed up 3 days later as we were checking out. Internet didn't work even after paying for upgraded services. Wouldn't let my husband into hotel at night because he didn't have his key even though his name was on the room. Old dingy rooms, no water to purchase, uncomfortable bed with old bedding. This place is a pass for sure.

Terrible conditions at this hotel. Stairwells not vacuumed, hallways not vacuumed, a poor attempt at a breakfast, water temperature was tepid in the shower. For the money, a complete ripoff. Worst hotel experience of my 20 year travel career.

If you need some rest to get by for the night then this is the place just make sure you have ear plugs if your a sensitive sleeper or you will hear kids running around the halls and upstairs. Also you better not be hungry or thirsty because the hotel has just vending machines. Oh and breakfast just vending and some granola bars. rooms have no coffee makers and no ice. You have a fridge to make ice but by the time Ice is made you could have drove 8-10 miles to the store and bought some and your drinks. Now if you have food great they have a stove, microwave, & fridge. Just don't forget the ice they have no ice machines.

Feel bad. Room is uncomfortable. The staff had a bad attitude.

Room was clean and we loved the kitchen with microwave and fridge! Great location..you can get onto the freeway, shopping within minutes. .love SanJose! ! We will be back and stay here!

from the time I got here I had a comfortable relaxing time and the staff here it was very hospitable the rooms are clean the bed is comfortable and I had no problems getting around the area everything is nearby stores casino gas stations and food

I stayed at this hotel for 2 nights last month and had a very good experience. I love Extended Stay hotels since it feels like I’m in my own little apartment. This room had everything that I needed and was both clean and comfortable. Both the parking and internet were free, as well as the morning breakfast. I didn't spend too much time at the hotel since I was on vacation but it provided me with what I needed during my stay. I would recommend this hotel to anyone staying in the area!

The staff does not understand the difference between smoking and non-smoking room and the fact that a non smoking person cannot stay in a smoking room.

I Had a enjoyable stay! But a lot of noise from all the traffic throughout most the day

Great comfortable experience. Well worth the price and the cleanliness was fantastic.

Although a 20+ minute hike from the San Jose airport (across a few busy boulevards), this hotel is a short walk from light rail. Light rail couldn't be simpler and passes by many local businesses, the Santa Clara convention center, and also connects to Caltrain (SFO). For a very reasonable price my room, if not perfectly kept, included a kitchenette and was more spacious than expected.

You get a little less than what you pay for. Not too bad.

The hotel is clean but staff is rude I asked for a king bed and with out even looking the receptionist said oh we have no king beds and I was stoped going to my room because she said my card did not go through I was shock and emberrased but wen I saw my acc it showed that it went throug and after I told her she rudely said oh well it did work no apologies or nothing and the bed had a brown stain so I won't be staying here no more

I never had a such a bad hotel experience. I booked a non smoking room, but they gave me a smelly smoking room. I called the reception from the room but nobody picked up, although the 2 receptionists were there. Came down to the reception, and they were there .. Got a second room, nonsmoking this time - but the AC was not working ... Asked for another room, finaly got one with a working AC, but the carpet was worn out and dirty, During these trips to the reception and various rooms, nobody apologized, nobody said they were sorry. A constant among the 3 rooms that I had the "opportunity" to see, was the stringent smell. Somebody described it as cat urine smell, but I think it is due to some chemicals they are using to clean or to mask other odors. I've heard of this kind of experiences from others but never had one myself - before this one.

Extended Stay Deluxe is not good if your stay gets extended... There is no daily room service. It is done only once in a week. This place is good for one/two days of stay.

Furnitures are pretty old. They look good from outside but when you try to use them you will realize that it is not in good shape to use. Most of things like refrigerator, bath fan make lot of noise.

MY VISIT TO SAN JOSE WAS FOR BUSINESS. THE HOTEL WAS PERFECT FOR MY STAY IN SAN JOSE,THE PEOPLE WERE VERY FRIENDLY THE SERVICE WAS VERY GOOD. THE ONE THING I LIKED WAS EVERYTHING I NEEDED WAS CLOSE TO THE HOTEL.

I have stayed at a number of Extended Stays over the years but this one is by far the worse! There was the smell of pet urine in the room, had to sleep with the window open. There was a dog in the next room that was barking all the time. The kitchen floor was sticky and the coffee pot had coffee and coffee grinds in it. It looked as though no one even cleaned the room.

55 E Brokaw Rd San Jose CA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Extended Stay America San Jose - Airport places you within a few miles (5 km) of San Jose Municipal Golf and Silicon Valley University. This 138-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. Near the airport, it's also near Santa Clara University and Great Mall of the Bay Area.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 138 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

Extended Stay America San Jose - Airport offers a fitness center, a spa tub, and free WiFi in public areas. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a business center, coffee/tea in a common area, and a computer station.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Deluxe Studio, 1 Queen Bed with Sofa bed, Smoking

Queen 1 | Sleeps 4

Deluxe Studio, Multiple Beds, Non Smoking

Full 2 | Sleeps 4

Deluxe Studio, Multiple Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America San Jose - Airport

Everyone (5) Business (10) Couples (2) Family (4) Other (2)
4

overall good experience

BusinessTravelers

Was concerned based on previous reviews. What I got was a nice room. Did have some issues with leftovers from previous guest and no toiletries but issues quickly resolved by from desk personnel. Had zero issues with access or homelessness as previous reviews mentioned. One concern was the headboard that fell off the wall as I was sleeping on my last night there. It did give me a start.

By , from north carolina on May 13, 2017

Review comment responded on May 15, 2017

Robert, many thanks for reviewing your stay at Extended Stay America - San Jose - Airport. It’s nice to know you had an overall pleasant stay and that you our location was convenient for your trip. However, we apologize if any inconveniences were experienced. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager

2

don't stay here

Everyone

The staff was pleasant and this is a great location. This is a terrible value for your money, everything in this place is broke. Also, there was no coffee two out of three mornings.

By on Apr 3, 2017

Review comment responded on Apr 5, 2017

Thank you for being our guest. It's nice knowing you liked our associates and that our location was convenient for your needs. However, we are sorry that our hotel and facilities didn't provide the value you were hoping for. We have shared your concerns with our management team and will make the necessary changes to improve our future guest experiences. We appreciate your feedback and hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager

2

avoid this hotel

Everyone

AC blew hot air- asked for help and he showed up 3 days later as we were checking out. Internet didn't work even after paying for upgraded services. Wouldn't let my husband into hotel at night because he didn't have his key even though his name was on the room. Old dingy rooms, no water to purchase, uncomfortable bed with old bedding. This place is a pass for sure.

By on Mar 9, 2017

1

horrible hotel and uncaring staff.

Everyone

Terrible conditions at this hotel. Stairwells not vacuumed, hallways not vacuumed, a poor attempt at a breakfast, water temperature was tepid in the shower. For the money, a complete ripoff. Worst hotel experience of my 20 year travel career.

By on Jan 27, 2017

2

this is a truck driver hotel

Everyone

If you need some rest to get by for the night then this is the place just make sure you have ear plugs if your a sensitive sleeper or you will hear kids running around the halls and upstairs. Also you better not be hungry or thirsty because the hotel has just vending machines. Oh and breakfast just vending and some granola bars. rooms have no coffee makers and no ice. You have a fridge to make ice but by the time Ice is made you could have drove 8-10 miles to the store and bought some and your drinks. Now if you have food great they have a stove, microwave, & fridge. Just don't forget the ice they have no ice machines.

By on Jan 21, 2017

2

staff is bad.

Everyone

Feel bad. Room is uncomfortable. The staff had a bad attitude.

By on Jun 30, 2016

5

room was clean and we loved the kitchen with microwave and fridge!

Families

Room was clean and we loved the kitchen with microwave and fridge! Great location..you can get onto the freeway, shopping within minutes. .love SanJose! ! We will be back and stay here!

By on Nov 21, 2015

5

my brothers wedding

Families

from the time I got here I had a comfortable relaxing time and the staff here it was very hospitable the rooms are clean the bed is comfortable and I had no problems getting around the area everything is nearby stores casino gas stations and food

By on Apr 6, 2015

4

awesome stay!

Singles

I stayed at this hotel for 2 nights last month and had a very good experience. I love Extended Stay hotels since it feels like I’m in my own little apartment. This room had everything that I needed and was both clean and comfortable. Both the parking and internet were free, as well as the morning breakfast. I didn't spend too much time at the hotel since I was on vacation but it provided me with what I needed during my stay. I would recommend this hotel to anyone staying in the area!

By on Apr 6, 2015

1

do not stay in this trashy place

BusinessTravelers

The staff does not understand the difference between smoking and non-smoking room and the fact that a non smoking person cannot stay in a smoking room.

By on Mar 20, 2015