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Best Western The Inn Of Los Gatos

2.5 out of 5.0

Recent guest reviews

Clean and centrally located. Good value and a surprisingly good restaurant and bar.

Though we were there for only one night, it was clean, comfortable, and the breakfast was good.

Very nice room, clean and well decorated. Staff friendly. Comfortable dining area and a good breakfast.

This hotel was recently remodeled and the room was beautiful and clean. Very up to date and comfortable.

Good bed, easy access to town and other attractions. The only suggestion is better signage from the turn off and a small sign at the restaurant turn as the hotel is tucked away from view.

We were pleasantly surprised. We were upgraded to a one bedroom suite, just because, which was nice. Room was very nice, big, and comfortable and clean. Sheets and towels were extremely soft. Definitely recommend this one!

I trust Best Western and always consider it when traveling. This hotel was recently remodeled and beautiful when I stayed. The rate was very reasonable and love the waffles in the morning! Would highly recommend.

I thought this hotel was excellent. It exceeded all of my expectations. The staff was courteous and helpful.

but more would've been fine. Quiet location, friendly staff, rooms were very nice and clean.

This a Best Western. It is not a resort or a fancy hotel spa. It is a place to stay during your travels. That being said it is a very excellent place to stay during your travels. I was in Los Gatos for a training class for work. I had previously stayed at the Los Gatos Lodge, which is across the street, on a previous trip. I have to say I was impressed by how clean, modern, and comfortable the rooms were at this Best Western. At check in the staff was very friendly and went over everything. The bed was comfortable and very clean. The bathroom was cleans and well set up. My only complaint about it would have to be the price. At nearly $200.00 this hotel is expensive. Maybe its because of the city it located in?...Either way a good stay for a traveler.

We were there for a quick overnight. The beds were very comfortable and the bedding was luxurious. The bathroom cleanliness was sub standard. They do not have glasses in the room. We had to go to the lobby to get paper cups when using the coffee maker! Everything else was good.

The room was beautifully appointed and very quiet. I could not get over how there were no hotel scuff marks or signs of use in this room. I honestly think they must have someone touch up the paint between guests. The bed was very comfortable, the room was spotless and the staff was friendly and helpful. I would stay here again.

The hotel is sparkling, I was really surprised how much effort the owners put in the place for us to enjoy. quality decor, bedding, spacious bathroom, ... and the breakfast is perfect for a great morning start. They took the motel style of the hotel to a whole different level.

Water leak at 4:00 am Since we advanced paid they would not give a partial refund for having to move out of the flooded room that I had to mop up. My daughter had a breast cancer dr. Apt at 1:00 I asked for late checkout for 12:30 and they refused. Don't expect normal courtesy that other hotel chain offer for image. They are all about the bottom line.

Here from illinois to be with my daughter having breast cancer surgery. Started out well, but on 2nd day pipe burst on the floor above and flooded our bathroom and vanity area at 4:00 am. They offerred a new room but we were too tired. We moved to the new room next day. They had us over a barrel since we prepaid for the room. Said they couldn't do anything for us since we went thru 3rd party. Since my daughter was sick, I asked for a late checkout 12:30 since we had a 1:00 pm dr. Apt.. They refused, 12:00pm . Smile but no heart!

Very nice little property! Good value. Great location! Great bed!

I thought my room was very lovely. The new remodel appears to be a big upgrade from what was here before. The bed and pillows were very comfy. The towels were soft and plush. The shower was nice. Everything in the room seems brand new including the amenities (Keurig, blow dryer, iron, etc). I like the plugs next to the bed to charge my phone and the ceiling fan was nice too (not something you usually get in a hotel room). The flat screen tv and full cable was a perk as well. I appreciate the full length mirrors and magnifying mirror when getting ready as well. The staff was very helpful (they allowed me to have a late checkout). The continental breakfast was basic but well stocked.

The Motor Inn is in the midst of a much needed makeover, with lots of construction going on. My room was clean but had poor electrical outlet availability, peeling paint, outdated furniture, and corroding metal and drywall throughout. Perhaps the renovations will include the rooms as well. I would not recommend this place unless you have no alternative. Wireless service was intermittent as well, which is unacceptable in this day and age.

Arrived at 12:30 AM - Greeted with sign on the door: Lobby closes at 11PM. After phone call and yelling saw a sign with an "emergency" number. The guy finally gets up and checks us in with the attitude that I was some how deliberately choosing to mess up his good nights sleep. I pointed out the large sign with the words VACANCY in bright lights. The place was less than half full!

extemely clean, just very simple

Room options

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Full 2 | Sleeps 4

Executive Room, 1 King Bed, Non Smoking, Refrigerator

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking, Refrigerator

King 1 | Sleeps 4

Standard Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Guest reviews for Best Western The Inn Of Los Gatos

Everyone (4) Business (5) Couples (3) Family (6) Friends (2) Other (2)
4
Everyone

Clean and centrally located. Good value and a surprisingly good restaurant and bar.

By on Jul 3, 2017

Review comment responded on Jul 9, 2017

Appreciate your positive feedback and hope your travels bring you back to Los Gatos and our hotel! Thank you

4

nice place

Couples

Though we were there for only one night, it was clean, comfortable, and the breakfast was good.

By on May 23, 2017

Review comment responded on May 30, 2017

It is wonderful to hear that you had a comfortable stay and that our breakfast was what you needed to get your day started! We are glad that you were able to take advantage of our easy access to many dining options and enjoyed walking around the area! Our pool does offer the ideal refresh after a long hot day, and we are happy that you had the time for a relaxing dip! It was our pleasure to host you for a quick overnight. We hope that your next stay with us will be a longer one! Thanks for the positive thoughts!

5
Everyone

Very nice room, clean and well decorated. Staff friendly. Comfortable dining area and a good breakfast.

By on Apr 19, 2017

Review comment responded on Apr 21, 2017

It is a pleasure to hear that you had an enjoyable stay at our hotel. We are glad that you enjoyed our rooms, complimentary breakfast, and friendly staff. Thank you for your positive comments and for choosing Best Western The Inn of Los Gatos for your trip to Los Gatos. We hope to see you again soon!

4
Everyone

This hotel was recently remodeled and the room was beautiful and clean. Very up to date and comfortable.

By on Aug 1, 2016

5

nice hotel close to town and freeways

Everyone

Good bed, easy access to town and other attractions. The only suggestion is better signage from the turn off and a small sign at the restaurant turn as the hotel is tucked away from view.

By on Jul 25, 2016

5

great newly renovated hotel

BusinessTravelers

We were pleasantly surprised. We were upgraded to a one bedroom suite, just because, which was nice. Room was very nice, big, and comfortable and clean. Sheets and towels were extremely soft. Definitely recommend this one!

By on Dec 8, 2015

5

visiting friends

Families

I trust Best Western and always consider it when traveling. This hotel was recently remodeled and beautiful when I stayed. The rate was very reasonable and love the waffles in the morning! Would highly recommend.

By on Oct 5, 2015

5

birthday trip

GetawayWithFriends

I thought this hotel was excellent. It exceeded all of my expectations. The staff was courteous and helpful.

By on Aug 18, 2015

5

only stayed one night...

GetawayWithFriends

but more would've been fine. Quiet location, friendly staff, rooms were very nice and clean.

By on Aug 18, 2015

5

good for a quick stop

Singles

This a Best Western. It is not a resort or a fancy hotel spa. It is a place to stay during your travels. That being said it is a very excellent place to stay during your travels. I was in Los Gatos for a training class for work. I had previously stayed at the Los Gatos Lodge, which is across the street, on a previous trip. I have to say I was impressed by how clean, modern, and comfortable the rooms were at this Best Western. At check in the staff was very friendly and went over everything. The bed was comfortable and very clean. The bathroom was cleans and well set up. My only complaint about it would have to be the price. At nearly $200.00 this hotel is expensive. Maybe its because of the city it located in?...Either way a good stay for a traveler.

By on Aug 3, 2015