Skip to main content
Beginning of main content

Best Western Lanai Garden Inn & Suites

2.5 out of 5.0

Recent guest reviews

It was limd of sketchy with the area but gave it a chance and we all ended up with bed bug bites.

Everything was nice with the hotel no problems there, just a lot of road noise and tended to wake me up at points during the night.

Friendly staff, clean room. However, there was some issue with plumbing. The sink had reflux. Found sink with black residual in AM for both days of my stay.

Great value for the price. Comes with full breakfast. My only issue was the bathroom lights seem to be on a short timer. It went off while I was still in the shower and I hadn't in the shower for more than five minutes.

Centrally located, even though directly adjacent to 101, the rooms were quiet. Did not stay for the breakfast however the coffee was great.

Ok type of hotel for decent price. Right on the main road.

Sheets were not clean nor the pillow cases. Found hair in the sheets, blood stains in pillow case and food residual clumps in bed skirt. Staff as was very nice and moved me to a new room but still found bed skirt with the food stain. They use a moisture protector under the sheets but it's full of hair! The staff was super friendly and nice but they need to pay attention to the cleanliness of the bedding.

Very friendly and helpful staff! Clean rooms, comfortable beds. Yummy fresh baked cookies at check in and plenty of variety for breakfast. Perfect location for business travel, next to 101 freeway and minutes away from downtown San Jose.

Not great when you check in and the desk clerk doesn't even have a clean shirt on! Desk staff couldn't give us basic information on public transportation. Room fridge froze everything. Room was basically clean. Wouldn't stay there again.

Made a quick trip to San Jose for business. My usual hotels were all booked. I found Lanai Gardens online The photos make it look better than it really is. Lots of traffic noise and few amenities. Still it's clean and safe and tolerable if nothing else is available.

good stay, With construction it is a little challenging to find the entrance road, but did make it in. Very nice...would recommend.

All was fine , stayed for 3 nights no problem, just the shower made a high pitch sound when turned on that did not go away tell water was turned off. Could be herd threw out the room while shower was in use, Free internet very slow, all else was a good stay, clean breakfast area & rooms.. Would stay again if in the area..

With the current HWY 101 ramp construction access to the hotel was through another businesses lot and getting to the North on-ramp was difficult .

Everything worked OK. Location was good for me but might be not so good for everybody. Breakfast was just OK, nothing special.

good area fro cheap eats and near airport and in a nice place to walk

We picked this hotel based on price and proximity to the Reid-Hillview Airport. The hotel room was fairly nice, and the complementary breakfast the next morning was good. Unfortunately, the air conditioning unit in our room was loud, and could not be turned off or unplugged. It kept turning on every few minutes and interrupting our sleep. After a few hours of this, we called the front desk for help. The man could not figure out how to turn it off either, but offered to give us another room. We had to carry all of our stuff to a new room, on another floor, at 2 AM, without any help from the staff or a cart to use, which was incredibly frustrating. However, the new room's AC unit did not have the same problem and we eventually got a few hours of sleep. Bring earplugs.

We went to San Jose for a very sad occaission, and couldn't find a nicer place, at the last minute. The first night, we had to move from the room, because the sofa bed sheets had not been changed and my daughter found stuff on the bed. The second day the maid cleaned our room and it was nice. Upon our departure, we noticed that one of our CD walletts is missing when we notified the staff they said that it is our resposibility to lock up our valuables when we leave the room. They didn't even offer to help us locate or ask anyone on their staff. We lost about 30 CD's on this trip staying at this hotel.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Standard Room, 2 Queen Beds, Accessible, Bathtub

Queen 2 | Sleeps 4

Standard Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 4

Standard Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 4

Guest reviews for Best Western Lanai Garden Inn & Suites

Everyone (4) Business (6) Family (5) Other (1) Friends (1)
1
Everyone

It was limd of sketchy with the area but gave it a chance and we all ended up with bed bug bites.

By on Jul 3, 2017

4

nice hotel but lots of noise

Everyone

Everything was nice with the hotel no problems there, just a lot of road noise and tended to wake me up at points during the night.

By on Dec 8, 2016

Review comment responded on Dec 23, 2016

Thank you for staying with. Unfortunately the hotel is next to the main street so it gets little noisy. Next time just request room on the back side which is a lot more quieter.

4

nice hotel close to fey

Everyone

Friendly staff, clean room. However, there was some issue with plumbing. The sink had reflux. Found sink with black residual in AM for both days of my stay.

By , from Corona, CA on Nov 21, 2016

4

close to freeway access.

Everyone

Great value for the price. Comes with full breakfast. My only issue was the bathroom lights seem to be on a short timer. It went off while I was still in the shower and I hadn't in the shower for more than five minutes.

By on Apr 3, 2016

5

helped my friend move her daughter to new diggs.

BusinessTravelers

Centrally located, even though directly adjacent to 101, the rooms were quiet. Did not stay for the breakfast however the coffee was great.

By on Oct 26, 2015

3

nice hotel

BusinessTravelers

Ok type of hotel for decent price. Right on the main road.

By on Nov 18, 2014

1

rooms not clean

Singles

Sheets were not clean nor the pillow cases. Found hair in the sheets, blood stains in pillow case and food residual clumps in bed skirt. Staff as was very nice and moved me to a new room but still found bed skirt with the food stain. They use a moisture protector under the sheets but it's full of hair! The staff was super friendly and nice but they need to pay attention to the cleanliness of the bedding.

By on Jun 19, 2014

4

great freeway access

BusinessTravelers

Very friendly and helpful staff! Clean rooms, comfortable beds. Yummy fresh baked cookies at check in and plenty of variety for breakfast. Perfect location for business travel, next to 101 freeway and minutes away from downtown San Jose.

By on Feb 27, 2014

2

basic

Families

Not great when you check in and the desk clerk doesn't even have a clean shirt on! Desk staff couldn't give us basic information on public transportation. Room fridge froze everything. Room was basically clean. Wouldn't stay there again.

By on Jul 22, 2012

3

quick business trip

BusinessTravelers

Made a quick trip to San Jose for business. My usual hotels were all booked. I found Lanai Gardens online The photos make it look better than it really is. Lots of traffic noise and few amenities. Still it's clean and safe and tolerable if nothing else is available.

By on Apr 27, 2012