Residenza d'Epoca il Casato0.0 out of 5.0
Recent guest reviews
Located a few minutes walk from Piazza del Campo, the hotel is a beautiful old villa with a small enchanted garden. The staff is warm and helpful. Big, very clean and beautifully furnished bedroom, with painted arched ceilings and vintage furniture; our window had a nice view of the garden below. The bathroom, albeit small, was clean and perfectly adequate. Whenever we will come back to Siena, this hotel will be on top of our list.
Aside from the parking hassle the place is charming. Staff were very accommodating and pleasant. Wonderful location and breakfast served in your room. We have a lovely balcony draped with wisteria. There is not elevator so not convenient for elderly or disabled.
I knew something was wrong when we were trying to find other things to do so we wouldn't have to go back to our room. I love charming...I love old...but when I pay good money for accommodations, I expect them to be clean and the staff to be pleasant and helpful. There was literally no staff present...at all. We were there for two nights. We tried to check in at 3:30, as stated, but had to wait on the doorstep with our luggage...then went to the restaurant next door to see if they knew of any way to check in He had a key and let us in. Then a very harried lady came rushing in, apologizing. Then we walked up all the stairs with all of our luggage to the top floor. The shower had not been cleaned. The bidet towel was wrinkled, as if it had been used. When I opened the drapes to get to the patio outside, the curtain and rod fell on my toe (it hurt). We requested breakfast early one day so we could leave for a scheduled tour, but the breakfast was not there before we had to leave. No one there to help guests who didn't know the language. And, the most frustrating part...no wifi in the upper floors. We had to sit on stairs in the lobby to check in with our families at home. I wished we would have stayed outside the city walls, as we did on our last visit. Although it was in a good location close to Il Campo, it was dark, musty and depressing. Really put a damper on our visit to the beautiful city of Siena.
We went to the hotel at 3:30 which was the check in time stated on the door. There was no one there to let us in. We had to sit on the doorstep until the manager came. She was late and very frazzled. The hotel is old but not charming at all. We had to climb 41 steps to get to our room. It was very disappointing. The room was not air conditioned. It was not clean. The beds were hard as rocks and there was lots of noise. The most shocking thing about this hotel is the lack of staff present. After the manager checked us in, she left and we never saw her again. There was a brief period in the morning when the breakfast server was present but the rest of the two days we were there, no staff at all was present. It was so weird! Guests just came and went using a code to get into the hotel. The manager left notes with the keys at the front desk. We needed assistance making a call because we don't speak Italian but there was no one to help us. Everyone was on their own. I would NOT recommend this hotel. It was a terrible experience and we are sorry we stayed there.
The hotel is in the old classic part of Siena so it doesn't have any of today's conveniences. There's no elevator so going up 41 steps with luggage is difficult (impossible for elderly or disabled people). Someone in my group has bad knees so this was a challenge. The beds were VERY hard. This is more of a bed and breakfast so there was never anyone at the front desk which means there was no one to help tourists with questions or phone calls. Wifi was free, but weak - couldn't get it from our rooms.
My daughter and I stayed here for two nights in a lovely vaulted room on the second floor that had a private and secluded balcony, perfect for relaxing from the heat and beginning the day with breakfast al fresco. Right outside our room was the old kitchen and sink from at least a hundred years ago, probably a lot older. The Campo is a three minute walk, the cathedral is maybe five minutes away and three minutes away is a lovely piazza with a nice view and two great restaurants recommended by the hotel reception. Breakfast is the usual continental style but very good. We were there the day after the Palio and yet found the hotel to be very quiet although our room overlooked the street so motorcycles and cars went by at night from time to time but after midnight all was quiet. The building is very old so the stairs are relatively narrow and very high because of the ceiling height so heavy suitcases would be tiring. There is also a very nice rooftop garden for the use of all guests.
This hotel completely sucks. I've seen a few bad hotels, this is the worst I've ever been able to experience, unfortunately. Besides the old not renovated rooms that stink, it is IMPOSSIBLE to sleep in this hotel: - the rooms have no air conditioning, for this reason, windows must be open during the night - continuous unidentified noises from inside and outsider the hotel made us completely crazy without letting us the choice as we needed to keep the windows open to not die from the heat - even the ventilatilator which is completely destroyed, fixed with tape and disgustingly dusty was no help and was SO noisy during the night One recommendation, stay as far as possible from this hotel and this is a very honest post. Worst 2 nights ever spent in a hotel in our lives.
The hotel is in a good position for exploring the old city but the facilities left a lot to be desired. Being so old, it was a bit of a rabbit warren and that would have made it more attractive had it not been for the shabbiness of the accommodation. The bathroom and shower cabinet especially could have done with upgrading as the tiles and grouting were worn and grey. A major flaw was that contrary to the description given on Booking.com,which we had relied on, there was no safety deposit box or fridge, so we had to keep our money and valuables and passports with us all the time which is not ideal in a major holiday city. Breakfast, such as it was (coffee croissants and orange juice) was brought to the room on a tray and fell far short of any breakfast we have had elsewhere on our extensive travels in Italy. The hotel wants to know your approximate time of arrival and I advised them both by email before we left home and then by text on the morning of the day of arrival but still they phoned when we were in Lucca to ask, so their Reception appears to be a bit haphazard. They actually close for a few hours after lunch and provide a code for the door access, another fact not noted when booking (it said reception wasn't open 24 hours a day but you expect that to mean no night porter, not to be unattended during the day). When leaving we pointed out at Reception the lack of safe and fridge which we had paid for and were reluctantly refunded €5 each Fortunately we were only booked in for one night or we would have had to find an alternative. Would NOT recommend this hotel.
First hotel we came to through the Porto tufi after parking our car. Old building, rabbit warren but some nice little spaces laid out throughout. Not really a central spot, but our twin room had access to an outdoor concrete courtyard where we could have a glass of wine and take in the sounds of this old city. Also attached is a lovely garden but no seating. Got lost on the way home and ended up coming through another far more elegant side to the hotel, with a large round foyer and marble floors. Couldn't believe it was the same place. The key fit. Room was small and dated, bathroom small and peeling and the extractor fan hadn't been cleaned ever, by the looks. It really was just a cheap place to lay our head - Siena itself is the lure. Unfortunately though all electricity was shut off when we arrived home at 1am - some 'power over load' bs. No lights, no power, no toilet flushing even. The friendly girl managing the desk gave us a discount which just happened to be the same price as the measly breakfast delivered to our room at 9am. Walls too thick for wifi in the room but if you stand on one leg and wave your arms about on the balcony you might be lucky. Central and clean enough, very simple.
We enjoyed our stay at Il Casato, it's a reaaly old an beautiful building in the historical centre of Siena. Everything was clean and a highlight was the breakfast that was brought to our room. It was with Croissants, paninos, orange juice, warm drink of choice and more...
Reviews from Trip Advisor
64% of guests recommend this hotelTotal of 264 reviews