Mercure Telford Madeley Court Hotel3.0 out of 5.0
Recent guest reviews
The rooms are very nice and very up market. I didnt get to see much of the grounds but it looks lovely. It has a lovely bar with a well stocked selection of drinks. The breakfast was served early and wasn't too bad, though pretty small for my liking. Other than that the stay was fantastic.
The staff were polite but not overly warm or friendly. The food was of a very high standard and very good value. On the Saturday there were only 3 couples eating. The room was full of character up a winding spiral stair. There were good facilities and a complementary bottle of wine although no bath robes and the carpet was badly in need of either a deep clean or replacement. For history buffs the hotel used to be part of a monastic grange and a leaflet on the history was available at reception.
The staff were amazingly hard working and efficient yesterday. Everything was perfect from start to finish. Although I'm sure it was frantic for them to set up a wedding ceremony to wedding breakfast and then evening do it all went seemlessly. All I can say is thank you all so much for your hard work.
Rang the hotel at least 5 times the day before we visited this hotel ( June 21st) The phone was either not answered or cut off after a second or two. It was also difficult to obtain written confirmation of our booking made a few weeks previously. I had to ask 3 times. It was so frustrating I nearly cancelled but in the end was glad I stuck it out. I would not be so patient a second time. Grace Williams
Amazing character building and lovely grounds. Room was a little old fashioned but clean, comfortable and quiet. Wedding in the grounds was wonderful as we had a lovely summers day. Wedding meal and buffet in the evening were very good and quite substantial. Drinks from the bar were pricey and the service a bit slow. We had a lovely wedding celebration and a good breakfast to start our next day. We visited iron bridge and Bridgnorth and had a great time as they were both really handy to the hotel
The location of the hotel is only 10 mins drive away from the museums of Ironbridge and makes an excellent base with plenty of parking - which is why this hotel was chosen as part of a Great Little Breaks deal The Hotel certainly has a historic look and feel Friendly greeting on arrival from Samantha and throughout our stay, and all of the staff were polite, friendly and helpful. As part of the all inclusive deal we had the option to upgrade from a standard room to a historic room. As the largest bed in a historic room is a double we opted for a king size bed (zip link) in the east wing which is a more modern section. It was a large clean room with a lakeside view, and was quiet of a night time, the usual tea & coffee making equipment (no biscuits though, a bit of a disappointment as dinner doesn't start until 7pm) - a large bright clean en suite fresh towels and toiletries Dinner was very good (choices for both meat and none meat eaters) goats cheese starter very nice - with drinks included (and drinks at the bar following dinner) the all inclusive deal was absolutely excellent value. Breakfast was pretty standard fare for a 3 star hotel - nothing outstanding just the usual. The lake is actually a balancing pond but it does give a pleasant vista when sitting outside by the bar especially in a heatwave - and there is a circular walk around for the more adventurous We looked at a historic room which as the name suggests is historic and quirky old features and fittings, low ceilings panelled walls etc etc so the choice is yours - modern or historic - the rooms are also accessed by quite a steep wooden circular staircase in the core of the building so anyone less mobile should take that into consideration we thoroughly enjoyed our stay
My first room (Gables 11) had no shower curtain. The hot tap in the basin did not work, the bath had scale and corrosion marks running down from jets than cannot have worked for a long time. The taps were missing their ceramic indices. The shower was not thermostatic. One of the cups was filthy and it is not clear to me that the basin had been cleaned properly. I arrived at midnight so it was too late to complain but they moved me the next morning. The next room (21) had a window that was broken and did not open. They were so understaffed that everyone had to wait just to order their food in the bar. My first meal (a salad) was not what was ordered which they accepted but another long wait then followed. The breakfast menu said coffee included but they then wanted to charge me for an expresso.
We were very excited on seeing the outside of the hotel as it has a lot of character, but disappointed thereafter. There was a terrible damp smell both inside and outside our room which had a view of the car park. We had paid the same as our friends for the room and they had a lakeside view, we had to go searching for a member of staff when we needed anything from the bar. Our room was very 'tired' and the furniture was scratched and worn. Our friends room was apparently the same. We went out to eat after the struggle with the bar and didn't hang around for breakfast.
The hotel itself is beautiful, my room was very comfortable with a large ensuite. Both dinner and breakfast were delicious and every member of staff I encountered was helpful and polite. Would definitely stay here again.
we asked for two rooms one for myself and my husband and baby and one for grandma. grandma was put across the courtyard and we were in main building , we went into our room and found a bumble bee in bathroom had been flying round and had knocked dust and bits from skylight onto floor they did come and get bumble bee out and clear up bathroom floor ,but what really got me was the carpets were stained and had bits all over ,not good with a very young baby i had lucky bought our own mats and sheet to put down .not good for a family with young baby .
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Laundry facilities
Mercure Telford Madeley Court Hotel places you within 2 miles (3 km) of Blists Hill and Iron Bridge. This 49-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking. It's on a lake and also close to Ironbridge Museum and Coalport China Museum.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with breakfast, available for a fee.
All 49 air-conditioned rooms provide coffee makers, free newspapers, and phones. Plasma TVs come with satellite channels, and free WiFi keeps guests connected. Hair dryers and desks are other standard amenities.
Guests staying at Mercure Telford Madeley Court Hotel enjoy free WiFi in public areas, laundry facilities, and a garden. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 992 reviews