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Mercure Telford Madeley Court Hotel

3.0 out of 5.0

Recent guest reviews

Been coming here now for 23years , this is my favourite place. We come as a family at Christmas, with friends for weekends . Had a fab weekend last weekend with our friends, food ,staff amazing. Can’t wait for our next stay .

We have just returned from the most wonderful afternoon tea at this beautiful venue. My parents previously had afternoon tea here as a Christmas gift from ourselves about 4 years ago and they highly recommended it to us then. I only wished we'd gone sooner from their recommendation. My husband and I decided to treat my parents again and we also joined them. On arrival we were greeted by a lovely polite young lady who took us through to a beautiful room with a table next to a large open log fire. We were very impressed by the exceptional service we received from Leslie, nothing was too much trouble for her. She was very professional throughout and continued to offer us unlimited tea and coffee. The afternoon tea was exceptional with a selection of freshly cut sandwiches, a lovely selection of cakes and beautiful fresh scones with jam and cream. Since returning home we have now booked another Groupon deal. This was exceptional value for money and we look forward to visiting Madeley Court Hotel again soon. We would definitely recommend this venue to our family & friends in the future.

Now not Mercure but is ACCOR Hotel which is beautiful and great location however the service and staff are terrible. Went last year when it was Mercure and everything was fabulous 5*. Now Staff were rude and incomptent. Beer ran out late afternoon and bottled beer was £4.80 per bottle. My husband was as good as called a liar when he said to the manager he had been told by one of the bar staff he could get bottled beer at discounted price! Service at table very poor Although our room was clean our friends had not been cleaned since last people in the bed had been slept in and covers just pulled back over and tucked in. Used shower stuff left in shower. I would not recommend and will never go back. Such a shame.

Excellent food, the staff were very friendly and helpful we couldn't fault the service that we received. The room was large and very clean, had all the things that you could want for our stay even an ironing board and iron this was a first for me as all other hotels I have stayed in never had this.

11 years ago we had the absolute pleasure of getting married at Madeley Court. At the time the hotel was independently owned. This certainly shows when we compare it to how Mercure are now running this hotel. When my best friend announced she had decided to get married here we were over the moon that she had chosen a wonderful venue and not only were we looking forward to celebrate her special day we were looking forward to reminiscing over our own happy time here. Upon arrival I was notified that the room I had specifically booked had been double booked and that I could stay in it for the Friday but not the Saturday. I told the receptionist that this had been booked as long as the wedding had and that I wasn't prepared to move on the Saturday. The receptionist told me that the manager would come and see me and he did. After a discussion with the Manager it turned there was just a simple confusion and we did indeed have the room for the full weekend. Not a great start. I am not going to list all of the failings that happened during the wedding as the bride and groom will take these up separately with the venue. However as an advertised wedding venue this couple were terribly let down by poor service and inexperience. The staff are all extremely young and new to hospitality, this is not their fault. They tried their hardest but were left floundering when important decisions needed to be made. The wedding coordinator left before the food was served and issues raised had been addressed. I fully understand that a persons workings hours are just that, but to leave while all of this was outstanding and not to leave anyone else in charge or a name left as point of reference shows the lack of professionalism. Food was late, no drinks on the table, the bride almost in tears and the groom angry is not the way anyone should have to start married life! Guests were guiding the staff, sorting the food and arranging the timing of the speeches. This is unacceptable. Once the above had been sorted and people had finally eaten, everything ran well and everyone thoroughly enjoyed themselves. The following morning continued with the same lack of direction as the previous night. 40 minutes wait at breakfast for toast and tea. Tables left un-cleared and again guests left to try and tidy this up and co-ordinate the staff. Staff were commenting that they were too busy and that they had notes all over the kitchen and were not sure who was first. The apologies from the staff were now falling on deaf ears, people had had enough. (One guest had finally received their toast and upon opening their jam it was mouldy)! Upon check out it was noted that several guests were not having to pay the full price as their rooms had been lacking in hot water and heating!! Mecure really need to invest in this beautiful building and its staff. The young staff are hardworking and a credit to the hotel but terribly let down by management. I don't think I will be returning any time soon as I would like to hold on to the wonderful memories that I have of Madeley Court from years ago and not this weekends "Fawlty Towers" experience.

We had a great time as it was some very good friends' wedding. Lovely location, beautiful buildings and good food. The management should be ashamed, as should Mercure. The team at the meal were so young, inexperienced and without training. They worked incredibly hard and deserve praise, but there was no supervision, direction or management. For a top hotel, it has really let itself down. Not enough staff (or at least management), poorly stocked bars, crap service, tired rooms amd general sense of a chaotic operation. Really feel for our friends that got married. Didn't spoil it, but could have done. Mercure need to throw some serious resources at The Madeley Court Hotel. Wasted opportunity....

This could be a really lovely hotel. We have just spent a pleasant weekend there, with friends, on the all inclusive deal which is excellent value. We knew that it was a historic building and were prepared for the quirky character. We had one of the old rooms, accessed via the wooden, spiral staircase with a rope instead of a hand rail....not suitable for anyone with mobility problems or heavy luggage (no assistance offered). The room was huge and certainly had character! The furniture was shabby and everything lacked care and attention to detail. The curtains were hanging off the rail (a 2 minute job for a man with a ladder) and the radiator didn't work. One small plug in radiator was totally inadequate. There was only a hand held shower in the bathroom. The bath was an ancient looking whirlpool with gungy inlets. There were only 2 lamps in this huge room ( no overhead lighting) which provided totally inadequate lighting. In fairness, we asked for an additional lamp, which was brought promptly. HOWEVER.......the food in the restaurant could not be faulted. We had 2 lovely dinners there served by pleasant, cheerful young staff, who were clearly inexperienced and lacking in training but who coped admirably with minimal supervision. Breakfast was freshly cooked and very nice.....although the tea and coffee could be better. It's such a shame that a chain like Mercure don't invest in this interesting and historic building to turn it into a wonderful venue.......or at the very least get the basic maintenance sorted.

I travel for work a lot and have never experienced anything like this! I understand that it is an old house but the rooms are unexaptable, out of date, shabby and dirty. After a very unpleasant night in a room on the ground floor (freezing cold room and the promised heater never showed up) I asked to get another room. I ended up in the main building in a room which was not much better than the first one. There was no power outlet in the bathroom, extremely poor lighting (two out of three lamps did not work) and very very shabby, old and dirty furniture. Cobwebs everywhere and the bathroom was disgusting!!! There is no elevator and carrying a suitcase up and down the stairs in this hotel is quite dangerous as there are no handrails - only a rope... I cannot understand how this gets though any Safety Inspection!? reception staff is not interested at all. Looking back, it is indeed quite comical and a good story to tell but I can only recommend to avoid this place.

Stayed overnight on business and immediately had to ask for another room as my room only had a bath. Don't have the luxury of time in the morning so was moved to a room with a shower. The big pluses, beautiful old building and love the bar overlooking the lake. Wood paneled rooms have a lovely ambiance and the staff were pleasant and helpful. The room however, and in particular the bathroom badly let the place down. Mould on the inside of the windows in the bedroom and on the bathroom edge. Broken tiles near the ceiling, chipped wash basin. Old pipes showing and very tired decor. Room was ok but that is about it. Have to agree with a number of the comments this hotel needs some TLC as it could be absolutely lovely. Let down by poor maintenance.

First impressions of this hotel are good due to the ancient and stunning exterior. However the inside does not match up. I was first put in room Gables 11. It is approached by a lethal wooden spiral staircase with no proper handrail. Great fun heaving a suitcase up that. When I finally got there, it smelled so badly of drains that it even penetrated my bunged up with a cold nose. I rang down to complain and the receptionist said they would send up maintenance (not sure how he was going to fix stinking drains), During the wait, I noticed how cold it was and tried to draw the curtains but these were hanging off the rails (and filthy) so I couldn't. By this time the smell was becoming intolerable so I rang down again and was put instead in room 8. This also smelled faintly of drains but was better aside from a mould covered and frankly terrifying painting and the fact that I now had no shower. I went down for dinner which was served in a poorly lit, freezing cold room with no windows. My dining companion was disappointed to note that there was only one vegetarian option, ratatouille stuffed aubergine (so aubergine inside aubergine then) which is really poor. However the wait staff said she could order from the bar menu and she said her pasta was good and my fish pie was excellent. Service was slow due to there being only three staff on duty, covering reception, bar and restaurant. The next day, breakfast was in the same depressing room, with only two staff this time. I was served nasty cheap sausage and from frozen hash brown with a weirdly excellently cooked poached egg. The toast was leathery and the coffee cold and bitter. Conversely the juice and the milk for the cereal were warmish. It's a real shame that this hotel is not better maintained, such an historic building deserves better. You can accept, for example, the rooms being draughty due to the ancient mullioned windows, and the uneven ancient floorboards, that is charming and romantic and to be expected in a building of such great age. But not dirt, curtains hanging off the rails, corridors with no working lights, bad smells, cold rooms, no showers etc. As is the case in many hotels these days, the staff were basically children, with no responsible adult visible. Having said that, they were the best part of my stay, being uniformly cheerful, helpful and enthusiastic. A special mention goes out to the young waitress who noticed that I had left my room key on the breakfast table. I didn't realise till I had toiled to the top of that blasted spiral staircase and was just starting back down, swearing, when she met me with the key. I think I might have had a coronary if I had had to go all the way down and back up again so she was much appreciated. To be honest the staff deserve better too. The hotel owners clearly want to spend no money on having proper maintenance or enough staff to keep the place clean and it is a shame. Anyway I would not go back, I'll stick to a Premier Inn. It might be less romantic but there's also less chance I will fall down a spiral staircase to my death. Warm, clean and safe beats picturesque, sadly.

Castlefields Way Telford England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Laundry facilities

Mercure Telford Madeley Court Hotel places you within 2 miles (3 km) of Blists Hill and Telford Golf Club. This 49-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking. It's on a lake and also close to Iron Bridge and Ironbridge Museum.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with breakfast, available for a fee.


Rooms

All 49 air-conditioned rooms provide coffee makers, free newspapers, and phones. Plasma TVs come with satellite channels, and free WiFi keeps guests connected. Hair dryers and desks are other standard amenities.


Property features

At Mercure Telford Madeley Court Hotel, guests have access to free WiFi in public areas, 3 meeting rooms, and laundry facilities. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. This hotel also has a garden.

Room options

Superior Double Room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 1071 reviews