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Mercure Telford Madeley Court Hotel

3.0 out of 5.0

Recent guest reviews

Stayed one night as daughter had a competition in Telford Center. Location was fine however on arrival we were told there was currently a wedding being held therefore we could not use any of the amenities (Bar , restaurant etc.) seems like the wedding guests take precedence over normal guest. Room was a small (Just fit a double bed and a chair) situated in the attic, there was a hole in the wall meaning we could see into the roof rafters, this also meant that all heat left the room and the room itself was freezing cold. The wedding party lasted until around 12:30am - 1 am with music being played loudly keeping other guests up until turnt off. Hotel decor is very outdated with very old and tired carpet, beds , furniture etc. granted this is supposed to be a old style hotel but loose fitted doors , carpets turnt up at corners , chairs falling apart etc is alittle too far for a old style look.

Lovely hotel set in well tended grounds - it's a shame it was raining most of our time here! Food was varied with breakfast being average and dinner good. Stayed two nights with friends who enjoyed all their evening meals but I was disappointed with the meal the second night after my wife and one friend had recommended it the previous night! Maybe the luck of the draw? Very handy for our visits to the Blists Hill group of museums.

Stayed here for a wedding recently. First impressions were WOW what lovely buildings? Nice grounds and seemed the perfect choice for a wedding. Thats the end of the good bits. Problems getting into rooms. Not ready when promised, electronic locks kept failing. Asked for drinks in bar as no bar staff - when someone came the couldnt work till "room service only" £3.90 for a pint of coke? Food at weeding was poor standard. Soup - pub food soup. Main meal - not inspiring Pudding - Could have had better quality at Aldi Bar service - 120 guest - one person serving. I could go on and on but it would only bore you. Shame as staff were pleasant but had no direction or leadership.

Beautiful manor house in equally beautiful grounds. Staff friendly on arrival. We were in the East wing in main building. Room overlooked the lake. Large room with tea./coffee facilities and even a coffee making machine with pods of coffee. Slept really well in huge bed. Food was of an excellent quality in the restaurant and waiters also polite and friendly. Maybe my only qualm would be that rooms were far too hot for me and we werent able to regulate. Shower too was boiling hot and again struggled to regulate so had a bath instead the second day. Would recommend and certainly return. The walk around the lake provides an opportunity for a lovely photo shoot. Thank you.

When you can't get a good nights sleep in a hotel - well its failed to meet its primary purpose. Heating. Our room was beyond sweltering. Radiator off too. But the problem is, a good proportion of the room was surrounded by the large bore pipes that supply the radiator - and these never turn off. It's a circuit. The radiator is off but the pipes are on. See photos. The room could never cool down. How can you sleep in that heat...?? In the bathroom, I believe the thermostat control on the radiator there had failed so that could not be turned off either. Ironic on consideration of the fact that the hot water supply for showers and sinks had failed and we didn't have hot water for a wash until after 7pm... maybe 8. Reception were advised but it seemed they just wanted to try and diffuse the situation with inaccurate information. We were advised the heating would turn off.... but it didn't. And when they said we had hot water... we didn't. Added to which, the 'soft close door' next to our room was nothing of the sort. It was broken. Again, reception were advised that we were tolerating continual and unacceptable noise. We were advised that it was a soft close door (wrong... it was broken) .. and would stop because the residents beyond that door had left anyway.... but it was meaningless because it was actually the plumbers trying to get in there constantly to fix the hot water supply. A disaster.... well aided by the reception representative trying to plaster over the cracks that were beyond any kind of polyfilla. Not even done in any kind of sympathetic customer centric way. We were promised some call back by the manager.... it seem thats about as accurate as the promises on hot water. Non existant so far.... so far as I know and unless a call has been missed (I apologise if it has). We could open the window.... then to get kept awake by the torrent of water pouring down from the failed guttering... see photo. Such a shame. Great location.... great buildings. Great foundations.... but executed terribly. Under staffed also... no bar staff half the time. I can forgive a boiler failure for the hot water..... but you have to get on top of that... explain and make ammends to the customers. Learn some basics. The food was ... so so. Very definately eatable.... OK....but not special. Didnt try the restaurant to be fair.... ate in the bar in the evenings. Breakfast was OK. A little limited on hot choices but I think they would have made if you'd asked. Fortunately the surrounding museums and historical aspect made up for the hotel. Needs some work in many ways. Needs some focus. It needs someone to take ownership and drive the customer experience. There is amazing potential...but it's let down by some basics.... in my opinion.

Booked this break with travelzoo as a two night birthday treat for my partner, Impression on arrival was a very dark reception. Staff friendly on arrival, could not book in as we arrived too early,but were offered soup and sandwiches as part of our all inclusive deal. Booking in later was ok but the room... leaves had blown on the pathway to the room and had not been cleared away and oh dear the room itself iwas awful, key blanked out on first attempt. Room was cold, asked for a room heater which was an industrial type heater. Bathroom was so cold, just a very inadequate towel rail. The room was not clean so much dust everywhere and the carpet had not been vacuumed, as for the shower and bathroom, disgusting! Needed a deep clean. Next day the room was not even serviced, as the door tag blew off and the chambermaid made the decision we were still sleeping. Towels etc were left outside the door. Bearing in mind we were in what’s called the south wing, which is not part of the main building, leaves were blowing in and around the entrance to the room! Towels were left on the floor with leaves blowing around. Yet again the room key would not work on return on the second day, this was the third time in two days the key had blanked, we complained needless to say. The room was serviced by the general manager who politely listened to our complaints...... on reading other reviews I think he is quite used to them. On observation he appears to do an awful lot, from reception, room service, waiting and cleaning, even after agreeing the inadequacies and trying to rectify there were shortcomings. On a positive note the staff, reception and waiting, were good, Lesley in particular was excellent at breakfast. The food was also very good. But unfortunately it was a bad experience positively the worst hotel we have stayed in and certainly not worth was was paid for the experience.

We booked a two night stay on the all inclusive deal to celebrate our 52nd wedding anniversary. The staff were all very polite and helpful, nothing was too much trouble for any of them. The evening meals were of excellent quality and very well presented. Breakfast was a selection of hot and cold buffet choices. More than enough for anyone. The all inclusive deal was excellent value for money.

We took advantage of the all-inclusive package offered by this hotel for two nights. We arrived in significant snow, but all was well once we had checked in. The staff were all, without exception, polite and accommodating, We were served tea and coffee, together with soup and sandwiches (part of the deal) at lunchtime on the first day. The evening meal, taken in the restaurant on the same night, was excellent (all the options on the menu were appealing!) and the complimentary wine (also part of the deal) much appreciated. Given the cold weather, we also ordered additional tea and coffee in the lounge, which was cheerfully served. Special mention must be made of the staff who kept the open fires (in both the dining room and the lounge) roaring! Despite the sub-zero outside temperatures, our room was warm at all times, and had all the facilities we needed. We felt the deal was very good value, and very much enjoyed our stay.

Booked 2nights but stayed an extra night. Food excellent staff great special mention to Zach for showing us around and Nina for organising our little treat. Will definitely return. Must be one of the oldest hotels we have stayed in

We were very well looked after in this beautiful 16 c hotel. They arranged private dinning for our party for both nights of our weekend celebration. Fantastically quirky building. Enjoyed exploring this historical area.

Castlefields Way Telford England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Laundry facilities

Mercure Telford Madeley Court Hotel places you within 2 miles (3 km) of Blists Hill and Iron Bridge. This 49-room, 3-star hotel has a restaurant along with conveniences like free in-room WiFi and free self parking. It's on a lake and also close to Ironbridge Museum and Coalport China Museum.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with breakfast, available for a fee.


Rooms

All 49 air-conditioned rooms provide coffee makers, free newspapers, and phones. Plasma TVs come with satellite channels, and free WiFi keeps guests connected. Hair dryers and desks are other standard amenities.


Property features

At Mercure Telford Madeley Court Hotel, guests have access to free WiFi in public areas, 3 meeting rooms, and laundry facilities. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and securing valuables. This hotel also has a garden.

Reviews from Trip Advisor

Trip Advisor aggregated rating

75.0% of guests recommend this hotel

Total of 1109 reviews