Mercure Telford Madeley Court Hotel3.0 out of 5.0
Recent guest reviews
Stayed here for night on business, much better than staying in a modern hotel, this place had loads of character. I admit a few issues which you expect more for business use, I had no iron in my room, and the bed was not the comfiest. I am not sure this hotel is geared up for business use, the bar area is only small and not a great selection of beers and ales, you can eat at the bar, but as it's small, it's hard to find a suitable table if there are more than 4 people in your party, if the bar is busy. But overall a pleasant stay.
I was so impressed with this hotel and in many ways it was outstanding. I was working locally so only stayed one night. I stay in 2 hotels a week so have some experience. Positives .... This hotel served possibly the best breakfast that I've had in any hotel in years. The choice was great and freshly cooked - as opposed to the 'buffet' style one is offered in most places. The staff team is great. Helpful, friendly and efficient. This is to be commended. Negatives .... Let down by poor maintenance. I will upload some photos but cleaning and maintenance really soured my visit to a hotel that would be outstanding. My room was small - but for one it was OK. Lampshades that were ripped and broken and a bathroom that needed a damned good clean. I appreciate this an historic house and without the hotel's ownership it may have been lost. Giving chambermaids only a few minutes to clean and prepare the room doesn't work when you are dealing with poorly adapted rooms in an old house.
This hotel room was awful - window would not close so draft coming through all night - ok in summer but weather was awful and windy. Woke up cold. Bathroom was falling apart in terms of walls, fittings, skirts, bath and radiator - see pictures. As I ran a bath - there were metal fillings coming out of the taps and noise of pipes running bath was loud. At night you can hear other rooms as walls are thin and also boiler and pipes clanking all through the night. Furniture and carpets were distressed and their was 2 brown floorboards under carpet in room.
Stayed for two nights on business trip. Offered the smallest room in the hotel without a desk, had to sit on the bed to work. Windows would not shut, had to be tied with wires and strings. On one window the string was broken and the window remind permanently open, thankfully it was not too cold outside. No headboard on bed, pillows resting directly on stone wall, not comfortable. Toilet flush did not work properly, no hot water for a long time on one evening got delayed for a meeting. For dinner ordered Pizza in the bar did not get served for 45 minutes. Very polite and apologetic staff but no action. overall a poor experience, will not stay there again.
Having read previous reviews, I was left somewhat disappointed with my stay. I was given the world smallest room, which had no shower (Only a bath), which was the least of my problems as there was no hot water, and I don't mean the hot water had ran out, I mean there was no water running from the hot tap. I had to bathe in a bath of cold water, no other option was available. The central heating system was so loud I had to borrow some ear plugs from work to enable me to sleep at night. And the final straw was the computer systems went down so I was unable to check out, I am still awaiting my VAT receipt some five days later.
Good sized room with large ensure. Ground floor room a short walk from the main building which was perfectly adequate for a one night stay. Reasonable breakfast included in the price . The hotel itself is very pretty in a lovely setting - a surprise find of the main road.
our room was very pleasant, on the ground floor, clean and everything we wanted.the wedding lunch was great, helpful staff, good service. the dining area and facilities were lovely.all the family stayed overnight, breakfast was very good, cereals followed by full English, substantial.Very pleased, all went well.
We had a table of 12 in the Abraham suite and I have to say it was lovely all the staff Polly and canan where brilliant all night the food was excellent thank u canan for running up and down all night to the bar will defo come here again brilliant to all
My wife and I (plus her two children) were looking for a spot near Ironbridge Gorge and this hotel was clearly well-situated and placed in very nice grounds. The reviews we read were 'mixed' but we gave them the benefit of the doubt. As we drove down the drive to see the lovely old building we were pleasantly surprised and the rooms were quite comfortable. However because of the picturesque setting they sell themselves as a wedding venue and you are confronted by wedding photos as soon as you enter the foyer. There was a wedding party staying the night we chose and this is where the problems lay. When we returned from an evening meal at Ironbridge we went for a walk round the lake and we could see the guests in their own 'venue' away from the main hotel which seemed very sensible. But as we later tried to sleep and the wedding guests returned to their rooms we heard noisy crowds in the corridor outside our room, young children knocking on our door and loud noise from the family in the room above us. Their children sounded as if they were wearing ski boots and the floorboards creaked with every step-apart from the noise created as they seemed to be throwing things around. My patient wife suggested we allow then to settle down but by 2330 I was becoming irritated so I phoned the 'mercure quality number available at any time' to register my disquiet. It was a little disconcerting to hear that 'the number you have phoned is disconnected,please try later'. So I phoned reception (also available for any problems at any time) and despite hanging on the phone for several minutes and trying twice there was no answer. So we had to endure a sleepless night as the crowd above us continued to thump about all night. Tired and irritable the next morning I went to reception and explained that I had stayed in mercure hotels all over Europe but had never endured a night like that. The young receptionist was apologetic and said-to her credit- that she would not charge us for breakfast (which is highly overpriced and distinctly average). I sat down and wrote out what had happened explaining that I understood the hotel could not necessarily control unruly wedding guests but that they had a responsibility to their other guests as well. I left my address, mobile number and two email addresses and was told the duty manager would contact me later that day. It is now 4 days later and I have heard nothing which is why I am writing this review. To ignore a handwritten account of problems is unacceptable- and I note other reviewers of this hotel have commented on the poor communication responses. The manager is quick enough to respond when positive wedding reviews appear- but apparently not to valid criticism. This is very disappointing. If you are planning your wedding here you will probably find it a lovely venue. If you are not planning on getting married then I would avoid it-unless you can find a date when a wedding is not going on. I should add that I have never had to write a critical review before. And this hotel is not all bad. But to ignore complaints is an abrogation of managerial responsibility.
Stayed for a wedding. Staff, facilities, hotel and food were all of a very good standard. Wedding was perfect. Only disappointment was that you pay the full breakfast price even for 'beans on toast', which is a bit excessive. Other than that I wouldn't hesitate to recommend for a wedding or a business or leisure trip.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 1013 reviews