The hallway was dirty and the heater did not work properly.
Staff was friendly, especially Audrey. rooms are a little dated. Looks like they are renovating a little at a time. One of the two rooms that we had mold in the AC unit. It was cold out, so we did not have to run it. Our other room, could have used some pressure in the shower. Beds were super comfortable. Breakfast was very typical but good. For the price, i enjoyed my stay.
It took over 25 minutes to check in. The clerk asked my last name and I told her. She said “Charles” to which I responded yes. She then clicked around on the computer for a long time and said she couldn’t find my reservation. I told her that obviously she had it because she just called my first name, which I had not given her. so we started with me being lied to, which I hate. Another several minutes and she told a coworker that they were out of rooms (there were literally 4 cars including mine in the parking lot). He found three rooms to add to inventory and sent me to one. It had no bedding. Second room the host checked the room, returned for cleaning supplies and then came back and said it’s ready now. The room was fine. Nothing fancy. I booked a king, this had two smaller beds. No hair dryer. Overall a poor experience because of the long wait and the lie. I’ve stayed here before with positive experiences.
Easy and convenient booking. Manager on shift is very friendly. Impressed with the easy check in. Definitely on my list of hotels while I travel.
I did not like my stay, the carpet was wet & it stinks like pee & I couldn’t sleep and it smells horrible.
Clean, but could use some minor repairs.
The property!!! I didn’t experience the property, but what do do it experience the room. I was EXTREMELY frustrated. No working Tv, microwave, refrigerator, shower curtain looked as though a construction worker had showered a few how prior to my arrival, the carpet was filthy, there was GLASS, hair and other things on the bottom of my sock. I ended up throwing away food because of the none working refrigerator. I was so embarrassed for staying there. Although, the night desk clerk was very professional and kind throughout the time I stayed. I entire time I was there, no tv. I’d asked for the Manager to call me the day….sad enough, NO CALL. I called, not sure who I was speaking with. I explained the situation, she assured that I could change rooms. The second room was better. After 1 night in the second room the door card was no longer working…oh brother!! Checking out: I walk to the counter, there were about 5-6 standing behind the counter, no greeting, no thank-you, no how was you stay, NOTHING. I guess the disappointment comes from expecting. I was expecting the Manager to be available to speak with me. To the day, I have not gotten any apology, reimbursement for the first night. I would have excepted a Saturday checkout instead of the 11am Friday checkout.
The property was okay. Cleanliness could have been better. The place needs to be upgraded, carpet redone. Elevator needs work and needs to be ckeaned.
Breakfast open to late.
When I arrived that night there were people in the parking lot smoking pot. I was a little afraid to get out of my car and go in. Once inside no one was at the service desk. I waited for 10!min and finally found someone who went and got the front desk clerk. I was staying on the 2nd floor and once I got off the elevator the smell of pot was very intense. I was supposed to stay 5 nights but I checked out the next day and found another hotel. If you are a single female or someone with kids, this is not the place for you
Property is slightly dated, but room was clean, and staff was helpful. Good value for the money.
Pool was open until midnight. Neighborhood where it is located was fair.
I couldn't even stay on the property they had no internet service and could not take my payment. The parking lot is very small also
Bath tub, coffee pot broken
Not enough staff on duty to service customers. One person the whole day. She was doing the best she can.
We liked the high fence around the parking lot. We saw a person behind the desk at check in but no one at check out. The halls had litter on the floor, there were doors open showing rooms normally used for patrons but full of stuff. The room was dirty- there was a cockroach in the bathroom. Would not stay there again - it was a bit overpriced for having no breakfast (not even a grab bag like other hotels have) Our experience surprised us for having Radisson in the name.
The property was in a convenient location for my trip.
Country Inn & Suites by Radisson, Shreveport-Airport, LA places you within a mile (2 km) of Mooretown Public Art Project and Mooretown Park. This 86-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Free continental breakfast is included with your stay.
Guests can expect free WiFi and flat-screen TVs with cable channels. Other amenities include refrigerators, microwaves, and coffee makers.
Country Inn & Suites by Radisson, Shreveport-Airport, LA features a gym, free WiFi in public areas, and a business center. A stay here includes free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a library, free newspapers, and laundry facilities.
The hallway was dirty and the heater did not work properly.
Staff was friendly, especially Audrey. rooms are a little dated. Looks like they are renovating a little at a time. One of the two rooms that we had mold in the AC unit. It was cold out, so we did not have to run it. Our other room, could have used some pressure in the shower. Beds were super comfortable. Breakfast was very typical but good. For the price, i enjoyed my stay.
Hello Sylvia, Thank you for your review. We're happy to hear that you found the staff friendly, especially Audrey. We appreciate your feedback regarding the dated rooms and ongoing renovations. We apologize for any inconvenience caused by the mold in the AC unit and the pressure in the shower. However, we're pleased to know that you found the beds super comfortable and enjoyed the breakfast. We value your input and hope to welcome you back in the future for an even better experience.
It took over 25 minutes to check in. The clerk asked my last name and I told her. She said “Charles” to which I responded yes. She then clicked around on the computer for a long time and said she couldn’t find my reservation. I told her that obviously she had it because she just called my first name, which I had not given her. so we started with me being lied to, which I hate. Another several minutes and she told a coworker that they were out of rooms (there were literally 4 cars including mine in the parking lot). He found three rooms to add to inventory and sent me to one. It had no bedding. Second room the host checked the room, returned for cleaning supplies and then came back and said it’s ready now. The room was fine. Nothing fancy. I booked a king, this had two smaller beds. No hair dryer. Overall a poor experience because of the long wait and the lie. I’ve stayed here before with positive experiences.
Hello Charles, We apologize for the delay you experienced during check-in and any confusion regarding your reservation. Our team strives to provide efficient service, and we regret any inconvenience caused. We will address this issue with our staff to ensure better communication in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
Easy and convenient booking. Manager on shift is very friendly. Impressed with the easy check in. Definitely on my list of hotels while I travel.
Hello AMBER,Thank you for your positive feedback! We are delighted to hear that you had a pleasant experience with our friendly manager and found the check-in process easy and convenient. It's wonderful to know that we have made it onto your list of preferred hotels for future travels. We look forward to welcoming you back again soon!
I did not like my stay, the carpet was wet & it stinks like pee & I couldn’t sleep and it smells horrible.
Hello Lashundra, Thank you for taking the time your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences with housekeeping issues. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Clean, but could use some minor repairs.
Hello Ilona,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.
The property!!! I didn’t experience the property, but what do do it experience the room. I was EXTREMELY frustrated. No working Tv, microwave, refrigerator, shower curtain looked as though a construction worker had showered a few how prior to my arrival, the carpet was filthy, there was GLASS, hair and other things on the bottom of my sock. I ended up throwing away food because of the none working refrigerator. I was so embarrassed for staying there. Although, the night desk clerk was very professional and kind throughout the time I stayed. I entire time I was there, no tv. I’d asked for the Manager to call me the day….sad enough, NO CALL. I called, not sure who I was speaking with. I explained the situation, she assured that I could change rooms. The second room was better. After 1 night in the second room the door card was no longer working…oh brother!! Checking out: I walk to the counter, there were about 5-6 standing behind the counter, no greeting, no thank-you, no how was you stay, NOTHING. I guess the disappointment comes from expecting. I was expecting the Manager to be available to speak with me. To the day, I have not gotten any apology, reimbursement for the first night. I would have excepted a Saturday checkout instead of the 11am Friday checkout.
Hello LaTrina,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.
The property was okay. Cleanliness could have been better. The place needs to be upgraded, carpet redone. Elevator needs work and needs to be ckeaned.
Thank you for taking the time to complete our survey and share your experience! I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us.
Breakfast open to late.
Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.
When I arrived that night there were people in the parking lot smoking pot. I was a little afraid to get out of my car and go in. Once inside no one was at the service desk. I waited for 10!min and finally found someone who went and got the front desk clerk. I was staying on the 2nd floor and once I got off the elevator the smell of pot was very intense. I was supposed to stay 5 nights but I checked out the next day and found another hotel. If you are a single female or someone with kids, this is not the place for you
You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.
Hello Sara, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable as we continuously strive to improve our services. We recommend contacting management directly to address your concerns further.