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Recent guest reviews

This Novotel does not live up to the brand. The staff's English is terrible. When you go to a western branded hotel, you expect a decent level of English. I arrived with my another person-we had reserved two rooms. We handed our passports to the front desk clerk. He fumbled around and did not have a clue as to what he was doing. He finally handed me the room key. I asked him why he only gave me one room when we had two reserved. He just assumed that we (two males) were sharing a room. He never bothered to ask. Seems like the front desk people never got ANY training. The service was TERRIBLE. You expect a certain level at a Novotel and this was not even close.

No.2002 Qiaocheng E.Road Shenzhen Guangdong

Hotel highlights

  • Close to Splendid China Folk Village
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Futian within a mile (2 km) of Splendid China Folk Village, St.Helen Shenzhen Bahuinia is within 2 miles (3 km) of other popular sights such as Window of the World. This 198-room, 4.5-star hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a fitness center.


Dining

Enjoy the pool views at LaVillaWestern Restaurant, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10 AM.


Rooms

St.Helen Shenzhen Bahuinia 's 198 rooms are air-conditioned and provide minibars, electric kettles, and free bottled water. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, and slippers. Other standard amenities include safes and desks.


Property features

At St.Helen Shenzhen Bahuinia , guests have access to a fitness center, free WiFi in public areas, and a business center. You can put free parking to good use if you drive. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include a seasonal outdoor pool, coffee/tea in a common area, and a computer station.

Room options

Standard Double Room

1 Queen Bed | Sleeps 2

Deluxe Double Room

1 King Bed | Sleeps 2

Standard Twin Room

2 Large Twin Beds | Sleeps 2

Guest reviews for St.Helen Shenzhen Bahuinia

Business (1)
1

ruining the novotel brand.

BusinessTravelers

This Novotel does not live up to the brand. The staff's English is terrible. When you go to a western branded hotel, you expect a decent level of English. I arrived with my another person-we had reserved two rooms. We handed our passports to the front desk clerk. He fumbled around and did not have a clue as to what he was doing. He finally handed me the room key. I asked him why he only gave me one room when we had two reserved. He just assumed that we (two males) were sharing a room. He never bothered to ask. Seems like the front desk people never got ANY training. The service was TERRIBLE. You expect a certain level at a Novotel and this was not even close.

By on Dec 6, 2012

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