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Shangri-la Hotel, Shenzhen

5.0 out of 5.0

Recent guest reviews

Having stayed here before with a cross border view of green hills, I was disappointed to have a back room with a view of a hotel at the rear, but the Shangri La is still my favourite hotel in Shenzhen. Its proximity to the border with Hong Kong, the HSR, the subway, the bus station and shopping make it ideal for me. A Y2 bus fare gets you almost anywhere in the city. the hotels rooms are still top rate and the service great and the staff helpful and friendly.

Most Enjoyable Stay at this wonderful Hotel. On arrival I was made to feel special by the concierge and the front desk staff are happy and very polite. The American Bar staff are also excellent and the food is great also. Austin the concierge is definitely the best one I have ever known for being helpful. Thankyou to everyone for making my stay another excellent one. Will definitely use again soon.

We recently had 2 nights at the Shenzhen Shangri La . A group of 20 ladies. The serviced received from the time of booking the rooms to the time we departed the hotel was above and beyond one normally experiences. We booked the horizon club rooms. The rooms were clean, with good linen and well stocked bathroom amenities. Drinks at cocktail hour in the horizon club is a good way to start the evening. We ate at both restaurants, the 360degree and had lunch at Shang Palace (excellent dim sum). All the staff are friendly, helpful, the manager of the restaurants Benjamin and the concierge's Austin and Peter will assist you with just about anything you need. If you are visiting Lo Wu or the East of Shenzhen l would highly recommend this hotel. If you can , book the horizon club rooms .

The room is old and small. Some parts in the room are wearing out. Understand that this hotel has some history but renovation should be made. Breakfast is just ok, service of the hotel check in counter (the guy was not very polite) and the chinese restaurant is not up to the standard of a 5-star hotel and I would expect more from Shangri La. The good thing about the hotel is the location. It's conveniently located near the Lo Wu port.

Just across the railway station. is good stopover if you're coming from hong kong or planning to visit hong kong. with lots of food, massage, hair salon 3 mins walk is an ideal hotel for everyone. overall 8 out 10 for me

Staff are so friendly & nothing is a problem. We had an Horizon Club room which includes breakfast, afternoon tea & drinks & substantial nibbles for 2 hours from 5:30pm Breakfast is Western & Asian & has everything on offer. There's Lo Wu shopping centre a short stroll away & around the corning your more up market shopping in a modern Plaza Nearly a whole floor of fabrics in Lo Wu & many tailors. Most clothes "off the rack" maybe small to up to a 14 if you're lucky. Hard to find many shoes in a 41 Always a lovely stay in an elegant envirnoment

An amazing elegant hotel with wonderful ambiance. The staff is amazingly helpful. The rooms are clean and comfortable. Right next to Lo Wu shopping center. A great place to get amazing deals on souvenirs, jewelry, purses and many more everyday items.

Stayed at the Horizon Club with free meals throughout the day. Breakfast (6:30-about 11) is good but not as vast as in the downstairs restaurant. Tea is just some fruit, juice, snacks. Happy hour (5:30-7:30) has a reasonable array of food and enough to fill you up. Room was comfortable and Wifi was also good.

4 days holiday break in Hong Kong I was lucky to choose this Hotel. Very central, comfortable and all facilities available. The restaurant was also very good where I had the chance to eat a wonderful Peking duck all by myself. Everybody very kind and nice. Will definitely go back. Thank you to all the equipe.

We stay here four or five times a year, usually overnight, sometimes a little longer. Some years ago I joined Horizon Club, which allows entry to club lounge, separate check-in on 27th floor and room on 26,27 and 28th floor, inclusive and huge range buffet breakfast, free happy hour drinks, free afternoon tea. I would recommend. The staff here have always been courteous, recognising and welcoming us by name. It feels more like visiting a relative than staying in an international hotel. The hotel is next to Shenzhen train station and 5 minutes walk from Luohu border crossing, transport is also available by E and E 7 seater from Hong Kong airport T2 direct to the hotel, you don't need to leave vehicle at the border, although a change of vehicle sometimes takes place in an underground car park. The Shangri-La is most convenient for all types of stay and is ideal for an introduction to this part of China

Jianshe Road, Luohu District Shenzhen Guangdong

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Luohu, Shangri-la Hotel, Shenzhen is a leisurely stroll from sights such as Luohu Commercial City and International Foreign Trade Center. This 522-room, 5-star hotel has an outdoor pool along with free in-room WiFi and a fitness center. Located centrally in Shenzhen, it's also near Hong Kong Golf Club and Shenzhen River.


Enjoy dining at Coffee Garden, one of 4 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6 AM to 10:30 AM.


All of Shangri-la Hotel, Shenzhen's 522 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can enjoy satellite TV and stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free bottled water, safes, and phones are other standard amenities.

Property features

Shangri-la Hotel, Shenzhen features an outdoor pool, a children's pool, and a fitness center. For transportation, you can make use of an airport shuttle (available 24 hours) for CNY 600 per vehicle one-way, as well as limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 8 meeting rooms.

Room options

Horizon Club, Room

King 1 | Twin 2 | Sleeps 3

Executive Suite

King 1 | Sleeps 3

Deluxe Room

King 1 | Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 2173 reviews