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Shangri-la Hotel, Shenzhen

5.0 out of 5.0

Recent guest reviews

It is not the kind of hotel that you are expecting when you visit a Shangri La. All need an urgent update, from the lobby to the rooms. Everything looks old, and need and update. Even the staff in the hotel was not in the standard that I am expecting when I visit a Shangri La hotel. The staff at the lobby was not efficient, and even could not speak a comprehensive English.

'Sir, it takes us at least 6 hours to prepare a dish' is what the Chef told me very submissively when I asked for some dish in chicken. Though a non-vegetarian, I just take chicken and mutton but they had almost all the preparations in fish, lobsters, beef or pork. I requested the waiter on duty to ask the Chef to see me. I requested the Chef to prepare one of the exotic dishes in chicken. And it is there when he apprised me of their format. I ordered the sole chicken dish on the menu. And I must confess what lovely taste of the authentic Chinese it was. Just unforgettably sumptuous. Been there once again. They are very fine lot of people there.

it WAS one of my favorite hotel for its convenient location at Luohu border crossing to HK and major transportation hub, as well as its nice facility. but i must say I was disappointed to find it so outdated and worn down this time around. It seemed nothing changed for the past decade. the carpet in the room is spotty and worn. The bed is OK and the small TV is hung on the wall. all the fixtures are a bit tired and even the plugs are dated. The breakfast is still top rate and the restaurants are very good. The service is not quite up to Shangri-La standard, but acceptable. the Executive Lounge offers happy hour with a nice array of hot and cold food. Overall, it did not meet my expectation of a Shangri-la, I thought it was lovely 10 years ago... not now.

An old hotel with good location, close to Luohu boarder and railway station. Hotel shows the age but the staff are really amazing. They are polite and courteous, tried their best to accommodate your request especially the Concierge boy. I brought one bag of stuff and asked them to mail for me as I was in rush to go outside. they helped me find a carton box and contacted Shunfeng to mail for me. Very attentive and considerable. Thank you

Had a great stay at this hotel and would recommend it to anyone.The amenities are excellent and the location is central.. Prices are great compared to other Shangrila in Shenzhen.Front office gave all the local info gave me so many helpful tips on what to see and do in Shenzhen. bit dated but the service made it excellent. William Feng,Assistant Director was very very helpful!! He deserves appreciation and attention. Helped me a lot to book another Shangrila in Shanghai and Guangzhou. Also gave me tips for my trip Also to mention GM George was super nice and supportive in all my stays here. It is staff like this who inspire us to come again. I will definitely stay here in my next China trip.

The hotel is located at Transportation hub of Shenzhen, super convinience to get around to other cities, such as Hongkong, Guangzhou. Gerat service, no matter at front desk, Health club or restaurants, the staff of the hotel are very well trained, very warm and professional!Rooms are confortable, especially the Aqua Di Parma amenities in the room are Amaziing! Will come to stay again for sure.

Nice room. Very convenient location. Food is awesome. Our family enjoyed this trip. Their Christmas themed lobby is our favorite place to take pictures and seize the moment The room is clean. Housekeeping is nice and always smiles.

Hotel is a bit dated but very functional. Price point is good. The buffet breakfast is extensive, with Chinese/Japanese/Western/Indian/Malay stations set up. Very close to train and subway stations. Staff were very attentive.

My friends and I have stayed at this hotel on numerous occasions over the past few years. It is starting to show its age and could possibly benefit from a makeover, however, it's the staff that really make this a place to want to come back to. I booked a Twin bed suite - Horizon Club, as I was travelling with a friend and we like to have the extra bathroom. The location of this hotel is perfect for us, as we can easily stroll back and forth between the hotel and Luohu Commercial Centre. Horizon Club staff Amy, Mina and Wayne were so helpful and friendly - making our stay that much better. A big thank you to them.

An email sent to hotel enquired some questions, and never reply, then reply stated never recevied and no my reservation at all. Hotel brand is five stars but service even a star. Never back and wont suggest to all of my friend and company client

Jianshe Road, Luohu District Shenzhen Guangdong

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Luohu, Shangri-la Hotel, Shenzhen is a leisurely stroll from sights such as Luohu Commercial City and International Foreign Trade Center. This 522-room, 5-star hotel has an outdoor pool along with free in-room WiFi and a fitness center. Located centrally in Shenzhen, it's also near Hong Kong Golf Club and Shenzhen River.


Dining

Enjoy dining at Coffee Garden, one of 4 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.


Rooms

All of Shangri-la Hotel, Shenzhen's 522 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can enjoy satellite TV and stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free bottled water, safes, and phones are other standard amenities.


Property features

Shangri-la Hotel, Shenzhen features an outdoor pool, a children's pool, and a fitness center. For transportation, you can make use of an airport shuttle (available 24 hours) for CNY 600 per vehicle, as well as limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 8 meeting rooms.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, 2 Twin Beds

Twin 2 | Sleeps 3

Horizon Club, Room, 1 King Bed

King 1 | Sleeps 3

Horizon Club, Room, 2 Twin Beds

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 2255 reviews