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Recent guest reviews

It took almost 30 minutes to check in. Room Number was not correctly written on room card. It took more than 10 minute to check out. Bad services.

The property is conveniently located next the the metro and train station. It is also located 15 minutes from the Huanggang Border which make if accessible from Hong Kong.

The hair dryer is not located in the bathroom. It is located at the desk area. - Very inconvenient.

Hotel was very nice. It was a bit pricey for China standards at 164usd. But staff was pleasant. I ate at lobby bar and at champs both were great. Champs had nice entertainment. Only complaint is that that is a very very large lobby area with No seating for waiting for acquaintances to arrive ? Plenty of room for a few couches or at least some chairs. Otherwise very nice. Also they need to arrange with a share van company for boarder and HKG van service. They only have a limo which is very expensive. Need more boarder and airport options

Facilities were too old. Non smoking room could smell smokes from neighboring rooms. But staffs were nice and helpful

if you are going for work this hotel has good location, it is right next to the railroad station walking distance. the hotel lobby was very pretty, for me the rooms were ok. nothing great, I think it is time for a renovation in the rooms.

It used to be a great hotel but it is old and worn down, and on top of that everything thing is charged at the ultimate premium, this hotel was a favourite but not anymore. One good thing though, very easy location when you are coming from of intend to go to Hong Kong, you just walk from hotel over the border.

Comfortable room and great breakfast buffet. Nice lobby lounge. Great fitness area with whirlpool, sauna, and streamroom.

Jianshe Road, Luohu District Shenzhen Guangdong

Hotel highlights

  • Close to Luohu Port and Dongmen Pedestrian Street
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Luohu within a mile (2 km) of Dongmen Pedestrian Street, Shangri-la Hotel, Shenzhen is within 2 miles (3 km) of other popular sights such as Huaqiangbei. This 522-room, 5-star hotel has an outdoor pool along with free in-room WiFi and free self parking. It's connected to a shopping center in central Shenzhen, and a short drive from Luohu Port and Shenzhen Convention and Exhibition Center.


Dining

Enjoy dining at Coffee Garden, one of 4 onsite restaurants. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.


Rooms

All of Shangri-la Hotel, Shenzhen's 522 air-conditioned rooms provide refrigerators, minibars, and coffee makers. 40-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free bottled water, safes, and ironing boards are other standard amenities.


Property features

Shangri-la Hotel, Shenzhen features an outdoor pool, a children's pool, and a fitness center. There's free parking, and an airport shuttle (available 24 hours) for CNY 600 per vehicle. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a business center.

Room options

Horizon Club, Room, 1 King Bed

1 King Bed | Sleeps 3

Horizon Club, Room, 2 Twin Beds

2 Twin Beds | Sleeps 3

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Deluxe Room, 2 Twin Beds

2 Twin Beds | Sleeps 3

Guest reviews for Shangri-la Hotel, Shenzhen

Everyone (7) Business (2)
3
Business Business

It took almost 30 minutes to check in. Room Number was not correctly written on room card. It took more than 10 minute to check out. Bad services.

By on Dec 4, 2019

Review comment responded on Dec 9, 2019

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Shenzhen and sharing your comments regarding check in . We apologize that our hotel services did not meet with your expectations, please be assured that hotel management will look into this area , service and will make further improvement. We do hope to have the opportunity to welcome you back in the future and provide you with a better stay experience. Yours Sincerely, Rebecca Yan General Manager

5
Everyone

By on Aug 19, 2019

Review comment responded on Aug 22, 2019

Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen and taking time to share your feedback. We are very pleased to know that you have enjoyed your stay with us recently and will share your good comments with our team. It will definitely motivate them to continue serving our guests with the highest level of service. We look forward to welcoming back in the near future. Yours Sincerely, Rebecca Yan General Manage

5
Everyone

The property is conveniently located next the the metro and train station. It is also located 15 minutes from the Huanggang Border which make if accessible from Hong Kong.

By on Apr 22, 2019

Review comment responded on Apr 26, 2019

Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen and sharing your comments. We are glad to learn that you were impressed by our convenient location, and neighboring with Shenzhen Metro Line 1 and 9, which offers guests a very easy access to Hong Kong, Guangzhou and other attractions within Shenzhen City. Wish to see you soon, and welcome to our wide range of restaurants to explore more delicacies. Yours Sincerely, Rebecca Yan Acting General Manager

4
Everyone

The hair dryer is not located in the bathroom. It is located at the desk area. - Very inconvenient.

By on Feb 19, 2019

Review comment responded on Feb 22, 2019

Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen and sharing your valuable comments in Expedia. We are sorry for the inconvenience caused and will definitely look into the areas you have mentioned and address those issues with our team with remedial actions. We look forward to welcoming you back in the near future. Yours Sincerely, Rebecca Yan Acting General Manager “

5
Everyone

By on Sep 18, 2018

Review comment responded on Sep 18, 2018

Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen and sharing your review. We are so pleased to hear you enjoyed your stay. We do hope to have the opportunity to welcome you back in the future. Yours Sincerely, George Baird General Manager

4

convenient to china boarder

Everyone

Hotel was very nice. It was a bit pricey for China standards at 164usd. But staff was pleasant. I ate at lobby bar and at champs both were great. Champs had nice entertainment. Only complaint is that that is a very very large lobby area with No seating for waiting for acquaintances to arrive ? Plenty of room for a few couches or at least some chairs. Otherwise very nice. Also they need to arrange with a share van company for boarder and HKG van service. They only have a limo which is very expensive. Need more boarder and airport options

By , from boston on Mar 24, 2018

Review comment responded on Mar 29, 2018

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Shenzhen and sharing your review with us. We are glad to learn that our Champs Bar and service from our colleagues delighted you. Your other comment has been noted and shared with the team for future improvement. We look forward to serving you again in the near future. Yours Sincerely, George Baird General Manager

3
Everyone

Facilities were too old. Non smoking room could smell smokes from neighboring rooms. But staffs were nice and helpful

By on Mar 22, 2018

Review comment responded on Mar 27, 2018

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Shenzhen and sharing your positive review with us. We are glad to learn that service from our colleagues delighted you. Your other comment has been noted and shared with the team for future improvement. We look forward to serving you again in the near future. Yours Sincerely, George Baird General Manager

4

good location

Business

if you are going for work this hotel has good location, it is right next to the railroad station walking distance. the hotel lobby was very pretty, for me the rooms were ok. nothing great, I think it is time for a renovation in the rooms.

By , from puerto rico on May 1, 2017

Review comment responded on May 5, 2017

Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Shenzhen and taking your valuable time sharing your review on Expedia. We are delighted to learn that our convenient location and pretty lobby impressed you. Your other kind comments are well noted. We look forward to welcoming again in the future. Yours Sincerely, George Baird General Manager

3

it used to be a great hotel.

Everyone

It used to be a great hotel but it is old and worn down, and on top of that everything thing is charged at the ultimate premium, this hotel was a favourite but not anymore. One good thing though, very easy location when you are coming from of intend to go to Hong Kong, you just walk from hotel over the border.

By , from Norway on Apr 2, 2017

Review comment responded on Apr 5, 2017

Dear Guest, Thank you for choosing to reside with us at Shangri-La Hotel, Shenzhen, and sharing your positive comment on our convenient location. Also your other comments have been recorded. We look forward to welcoming you in the future. Yours Sincerely, George Baird General Manager

4

very nice hotel.

Business

Comfortable room and great breakfast buffet. Nice lobby lounge. Great fitness area with whirlpool, sauna, and streamroom.

By , from San Jose, Ca, USA on Jan 13, 2017

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