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Best Western Shenzhen Felicity Hotel

4.0 out of 5.0

Recent guest reviews

Never before have i experienced this in 50yrs of travel! I'll never book this class again at this hotel. Why would i pay more for the same kind of room in this hotel? At first they could not find my reservation.

This is a good hotel for the international business traveler. It is clean convenient and has a staff that can speak English well.

Good location, near subway station and border. Very comfortable. Good services. Room is clean, not too large but enough for comfort. Price is affortable.

Good location and great value. Not the cleanest or nicest hotel.. but the price is right.

I liked the hotel, cclean Room and safe, used the massage facility, Simple to walk to railroad station and boarder. Only suggestion to hotel for next remodel is hire contractors who know american tubs intalation.

Close to immigration lots of places to eat close. Rooms little run down and worn out.

The hotel meet my expectation, very comfortable . Money worthy, good location .

Directly across from the train station, subway, and portal to Hong Kong. The staff... not as courteous as other Asian countries. But adequate.

Excellent Hotel for the money..Its very close to the Boarder. ...so crossing to HK a breeze..Lots of little restaurant's around it making it easy to eat out..Room service meals as to be expected (a little pricey but reasonable compared to most) Staff are friendly and polite.Most speaking fluent english

Fantastic location and very reasonable rates, but not a 5-star place. Nonetheless a great value for the business traveler.

This is a short walk to downtown, short walk to train station, short walk to metro, I have stayed here many times and it is because it is cheap and close to everything.

Best location ever. Near Honk Kong border and Lu Hu MTR ( 5 min walk). the breakfast and lunch menu not very rich 2/5 you better eat outside hotel.

You know how it is, you get comfortable with a place and you just always stay there. This is my place in Shenzhen. Good staff. Okay breakfast. Convenient and well known. Across the street from the train station that goes anywhere, and you can throw a rock and hit Hong Kong.

Excellent location and very good value for money spent.

Living in China requires us to make frequent trips outside the country for visa purposes. We stayed at the Best Western in Shenzhen and were blown away! Not only were the accommodations far above our expectations, but the staff were absolutely wonderful in directing us to Hong Kong. The border crossing was so close that it only took a 10 minute walk. It literally is across the street from the hotel!! Amazing and convenient is how I would describe our experience!

Is great for HK travelers that looking to pass through luohu. Staff speak English.

This is now my 3rd visit to best western felicity and I wouldn't stay anywhere else in shenzhen! The rooms are clean and comfortable and the staff all around the hotel are friendly, helpful and professional. The concierge are outstanding for helping with English directions around the province. The chinese restaurant has amazing yum cha and the staff are wonderful and so attentive. This hotel is conveniently located near trains and buses so perfect for business trips around dongguan and guangzhou canton fair fast train.

Great room, comfortable bed, excellent location. Breakfast was great, I would recommend getting a coupon for a discount at the hotel desk. Otherwise the breakfast is overpriced. I would not recommend dinner though, very expensive and not very good, especially for westerners. Otherwise, a pleasant experience.

service needs some improvement however I will recommend this hotel.

I stayed at this hotel for business and it has everything the business traveler needs. It is also a perfect location for travel to Hong Kong. It is literally next to customs.

1085 Heping Road Shenzhen Guangdong

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa services
  • Business center

Located in Luohu, Best Western Shenzhen Felicity Hotel is adjacent to Luohu Commercial City with other popular attractions like Dongmen Pedestrian Street within a couple of miles (3 km). This 541-room, 4-star hotel has 3 restaurants along with conveniences like free in-room WiFi and a conference center. It's in central Shenzhen and also close to Shenzhen Huaqiang North Commercial Circle and Luohu Port.


Dining

Enjoy dining at Atrium Cafe, one of 3 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, breakfast is available for a fee each morning from 6:30 AM to 10 AM.


Rooms

All 541 air-conditioned accommodations feature living rooms. TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and free newspapers are other standard amenities.


Property features

Renovated in 2012, Best Western Shenzhen Felicity Hotel offers a sauna, free WiFi in public areas, and a conference center. For transportation, you can make use of an airport shuttle (available 24 hours) for CNY 350 per vehicle one way, as well as limo/town car service. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, express check-in, and express check-out.

Room options

Superior Room, 1 Queen Bed, Bathtub

Queen 1 | Sleeps 2

Superior Room, 2 Single Beds, Bathtub

Twin 2 | Sleeps 2

Superior Room, 2 Twin Beds

Twin 2 | Sleeps 2

Executive Room, 1 Queen Bed

Queen 1 | Sleeps 2

Guest reviews for Best Western Shenzhen Felicity Hotel

Everyone (1) Business (22) Couples (2) Family (1) Other (5) Friends (1)
2

executive floor means no club privileges

Everyone
Shenzhen

Never before have i experienced this in 50yrs of travel! I'll never book this class again at this hotel. Why would i pay more for the same kind of room in this hotel? At first they could not find my reservation.

By , from Vancouver on Jul 5, 2016

Review comment responded on Jul 17, 2016

Dear guest, thank you for your feedback, the hotel management attaches great importance to your comment, we are sorry for not finding your booking when you was checking in , and we will strenthen supervision and management to improve our services.The renovation&facilities of Executive room are better than the Superior/Deluxe room,as an Executive Floor Guest a range of complimentary services, such as our buffet breakfast,morning coffee and evening canapes, together with a wide variety of refreshment in the Clubroom located on 25th Floor.! Sincerely look forward to you to visit again!

4

good b business hoel

BusinessTravelers

This is a good hotel for the international business traveler. It is clean convenient and has a staff that can speak English well.

By on May 5, 2016

Review comment responded on May 11, 2016

Thank you for staying in shenzhen Felicity Hotel and giving us your approval and support!It is our pleasure, we sincerely look forward to your visit again.

4

very nice hotel

Singles

Good location, near subway station and border. Very comfortable. Good services. Room is clean, not too large but enough for comfort. Price is affortable.

By on Dec 3, 2015

4

great value

BusinessTravelers

Good location and great value. Not the cleanest or nicest hotel.. but the price is right.

By on Nov 9, 2015

5

new years 2015

Singles

I liked the hotel, cclean Room and safe, used the massage facility, Simple to walk to railroad station and boarder. Only suggestion to hotel for next remodel is hire contractors who know american tubs intalation.

By on Oct 15, 2015

3

short stay shenzhen.

Singles

Close to immigration lots of places to eat close. Rooms little run down and worn out.

By on May 21, 2015

4

very good trip

GetawayWithFriends

The hotel meet my expectation, very comfortable . Money worthy, good location .

By on Apr 12, 2015

4

great location

Singles

Directly across from the train station, subway, and portal to Hong Kong. The staff... not as courteous as other Asian countries. But adequate.

By on Apr 6, 2015

4

great value

BusinessTravelers

Excellent Hotel for the money..Its very close to the Boarder. ...so crossing to HK a breeze..Lots of little restaurant's around it making it easy to eat out..Room service meals as to be expected (a little pricey but reasonable compared to most) Staff are friendly and polite.Most speaking fluent english

By on Mar 16, 2015

4

standard business hotel

BusinessTravelers

Fantastic location and very reasonable rates, but not a 5-star place. Nonetheless a great value for the business traveler.

By on Feb 9, 2015