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URBN Hotel Shanghai

4.0 out of 5.0

Recent guest reviews

Great facilities, friendly staff, perfect location, excellent food & drinks, and above all very high attention to detail. Loved to stay there, and would go again. The breakfast is very good and wide selection of fresh fruit, cooked stuff and asian dishes. The staff is very friendly, smiling and helpful.

Everything about the URBN is an expression of humanity and living. Each room has a flow and a sensation that it was made by humans intentionally to be lived in and experienced. The unique craftsmanship brought to the inspired re-purposing all of the materials that constitute the hotel imparts a feeling of breath and consciousness that surrounds you while you stay there. I wish there were more hotels around the world that I could find that are as thoughtfully built as the URBN.

This trendy hotel is just perfect ! Very large rooms and beds and space inside the rooms for us to breathe and relax. Couch overlooking the interior! Beautiful bath and excellent shower. Steps from all beautiful shops in French concession - each unique and diversified.

This hotel was exceptional & the service & food is outstanding. They have fresh tea available for you all day long & its delicious. It’s also very close to shopping and it’s pretty amazing area. Definitely a place to stay!

Arrived after long taxi ride from airport to check in smoothly to a garden view room. Large comfortable bed, sofas with cushions, walk in rain shower, fast wifi, adjustable thermostat, fairly quiet. Nespresso for coffee, plenty of free bottled water. All good. The one frustration is I could not figure out how to use the TV despite help from a staff person who got it to one channel but I then could not change it. Excellent breakfast (included with room) especially the made to order omelet, fresh squeezed orange juice and lattes. Once I figured out how to get to the Jingan Temple subway stop (just walk south on Jiaozhou road about 3 blocks) I purchased the 72 hour pass (from the Service Center in middle of station - not the ticket machines) I was all set for getting around. One exit from the subway takes you into the lowest floor of a new department store with lots of food outlets - everything from French pastries to duck to noodles to burgers and ice cream. I can recommend the spa - Dragonfly - just a couple of doors north of hotel where I had a good (but not cheap) shiatsu massage and a foot massage (after I walked 10 miles around the city one day!) . I also recommend Lost Plate for an evening food tour with Nick.

If you come here, and stay in the “Penthouse,” you will not be able to check in until a half an hour after check in, you will have non-functional WiFi, you will have horrifically smelling plumbing (do not take the stopper off the sink drain!), but worst of all, you will find out the night before that they are going to refurbish the whole hotel, which means they will not serve you happy hour food or drink plus they will use (most probably) carcinogenic cleaning supplies which they will have employees WEARING MASKS applying to the bar counter, however they will not have adequate ventilation, fans, or masks for the guests. I am in shock that they would have guests stay in the hotel while they are taking the entire kitchen and dining area apart. It was the worst hotel experience I have had in years. And I invited a business partner to stay in the hotel on the exact day that they were doing all of this refurbishing, so not only did I suffer through this, but my partner also had a terrible experience, which does not make for successful business transactions. I will be contesting this charge on VISA. I am livid that they would think it okay to upgrade their hotel on my time. They do not value guests. Never stay here!

The room is very Comfortable with semsible design. The location of the hotel is convenient to lots of areas. Also feel Really quiet in the room. Staff is also very helpful l.Would like to stay here again!

I stay one night with breakfast and was very good staying. The room are design and mattress bed are wonderful. The hotel is few years old, and wood is coming to have a vintage look, and this is part of the beauty. Breakfast in ok. The entrance and restaurant area is very cozy and warm.

After hours of research, I selected the Urbn Boutique for my first Shanghai visit. After I was disappointed with my room (alcove, with little natural light) the manager Felix upgraded me to the more expensive garden view room (highly recommend staying in a room with a view, on the 4th floor which is also the top floor of the hotel). Having that kind of service, in a city like Shanghai made me confident I booked the right place. The rooms were clean, the bed was very comfortable and I really liked the hotel toiletries! Nespresso, slippers and robe, plenty of outlets were provided. I liked how convenient the location was to the downtown area of Shanghai, I liked having the option to stop off at the local cafe for coffee, or go next door for a massage. Convenience and luxury are key for me when I travel and the Urbn provided all of this and more. I loved the details and the exterior of the hotel. During tea time (which is included in the price for a garden view room), I was pleasantly surprised to learn that cocktails and drinks from the bar were included for no fee! The barman made me a delicious ginger mojito...which I'm still dreaming of! Most of all, I will never forget the individual service provided by the hotel manager and the concierge. It made my trip to Shanghai a trip to remember. I will come back to stay there again. Thank you so much for the excellent service, and all the concierge help throughout my trip there.

the room where in average condition , they need to be repainted and a lot of the devices did not work .they are not up to a quality hotel standards . the TV needs to have channels that have English like better quality hotels .

183 Jiaozhou Road Shanghai

Hotel highlights

  • Walking distance to Jing An Temple
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Jing'an within a short walk of Jing An Temple, URBN Hotel Shanghai is within 2 miles (3 km) of other popular sights such as Jade Buddha Temple. This 4-star hotel has 26 guestrooms and offers conveniences like a restaurant, a 24-hour fitness center, and free in-room WiFi. Located centrally in Shanghai, it's also close to The Bund and French Concession.


Enjoy a bite to eat at URBN Restaurant, the hotel's onsite restaurant. Order from room service to satisfy your hunger without leaving your room. Continental breakfast is offered for a fee each morning from 7:30 AM to 11 AM.


URBN Hotel Shanghai's 26 recently renovated rooms provide iPod docks, refrigerators, and minibars. Guests can expect 46-inch LED TVs with satellite channels and DVD players, along with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Free local calls, free bottled water, and safes are also standard.

Property features

Renovated in 2014, URBN Hotel Shanghai offers a 24-hour fitness center, free WiFi in public areas, and a meeting room. Transportation is made easy with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this boutique hotel include express check-out, free newspapers, and a terrace.

Reviews from Trip Advisor

Trip Advisor aggregated rating

88.0% of guests recommend this hotel

Total of 631 reviews