Comfort Hotel d'Angleterre Le Havre3.0 out of 5.0
Recent guest reviews
Comfort Hotel its good located property in heart of Le Havre with 10 min walking distance to main beach, restaurants,shops and gas station. You can put your car opposite hotel on the meter for 6 euro a day which its good deal for whole day I think. There was no problem with late check in and staff was very helpful for all our stay. First day we been given room at the front, but its was south west facing so hot and noisy (THERE IS NOT AIR-CON AT THE HOTEL!!!) and then we been given back room which was much better. Hotel its very basic, decor its dated and in my opinion should be renovated soon, but we cant complain too much it was good value for money. Breakfast its additional 9 euro and its very poor with silly limit on food.choice. Do not expect too much its very budget hotel.
For me what is most important is the service I receive at the hotel. And the service at this hotel is nothing to brag home about. The cleaning staff failed to refill my soap, coffee and tea. The receptionist failed to charge me properly for my room, witch resulted in her manager claiming I had an unsettled night I had to pay at a later time. This despite her being present during my payment of my room, and me asking if I had indeed paid for both rooms, and they said yes. The saving grease is that the manager was willing to print out a document for me, if I sent it to her by mail. This is also what saved the hotel from a one star rating from me. The beds are comfortable, but the rooms are cramped. They provide an ironing board but no iron. Disappointment is rising. The rooms are clean and tidy, but that's what you expect from a 3 star hotel. There are many better and just as affordable hotels in Le Havre. Hotel Terminus being among them, another is a little bit more expensive and is Nomad Hotels by the train station. They use an outdated computer system, have no good service, and the staff barely knows English, although they show willingness to try. Oh, and don't bother with the breakfast, it's not even worth half the price of what they charge for it. By far, both the worst hotel I've stayed in, in France and the worst within the Comfort franchise.
This was absolutely the worst hotel experience of my life. My friend and I (both Americans) drove to Le Havre, got lost, and showed up to our hotel around 11:00pm. The hotel was closed but there was a number on the door to call if you had a reservation. We were let in and given a key to a room which, to our shock, already had a man in it, lying in bed watching TV. He’d been given our room by mistake, leaving his open. The manager was called to give us the different room key. 15 minutes later she arrived, and before we said a word, began screaming at us in French. She told us we were late, and that if we had called her she wouldn’t have let us into the hotel. The whole time, with her voice raised, she threatened to kick us out of the hotel, saying she would send us to a more expensive one and we would have to pay the difference. When my friend who doesn’t speak French whispered to me to clarify what was happening, she mocked us for “whispering like children.” She kept saying this wasn’t her problem, too bad, and at one point yelled “You don’t think I have the right to be angry?!” while we stood there completely in shock. Eventually she did give us a room key to the empty room, which only had one bed in it instead of the two we had booked. The next morning, I told the receptionist that we had been given a room that wasn’t what we had booked and asked if we were still going to be made to pay full price. Immediately, the front desk phone rang, and it was the manager. She must’ve been watching us on the security cameras. The receptionist got off the phone and said there was nothing they could do because we arrived late. I asked what the manager’s name was, and the receptionist said we could call her Madame Directrice. I asked for his name and he said we didn’t have a right to know. I then asked to pay, and he said our credit card had already been charged. Overall, the staff was rude and unprofessional. There was no need for the manager to scream at us like that. It was a shocking reception after the shock of already having been given a room key to an occupied room. It was frankly frightening and completely damped our visit. Do not bother staying at this hotel; they’ve demonstrated they don’t care about your business.
Stayed here for one night ahead of an early ferry. Room has all the fixtures - tv, tea, coffee, safe etc and all in reasonable condition but the room is very small. The bed is against the wall so there is no bedside table and you have to slide across. The shower room is only about 60cm wide despite being nicely fitted . Was able to park in street outside. Breakfast reasonable.
There was no lift and no help with baggage. The room was cramped and the shower room more so - with absolutely no hot water! The tea provided consisted of one English tea bag - why? The carpet needed a good clean - especially behind the door where the dust was thick.
Stayed here one night while passing through. Room was quite small but fine for what we needed. The Staff were friendly and spoke English well. It was clean. The bed was very comfortable. Had a great nights sleep. Can't fault breakfast. Good selection. It was lovely. Would stay here again.
Slept at Le Havre for 1 night, it's a nice cosy city. The hotel was good for a 1 night stay.Comfy beds with a suitable room size.However in our room, there was an awful smell coming out of the bathroom, so the door was closed all night long.
A fairly typical city budget hotel: a bit tight on space but the amenities worked and breakfast was fine (if a bit pricey). Parking on the street is free between 5pm and 9am. There is a nice restaurant just up the road with tables on the sidewalk- not expensive like those on the corniche. We can recommend the Le Havre take on "tapas".
We stayed here in April 2014 for Easter holidays and we really liked it. We were very late for check-in and the lady at the reception called us to make sure we were going to show up. She was very polite and nice enough to leave the keys for us at the reception, since we would arrive after midnight. The room was small but clean and with all the amenities that you could need. The breakfast was also very good. We were very happy with our stay and would certainly go back.
This review follows an earlier stay at this hotel, reviewed in 2011. Through the hotel's web site, for this trip I'd reserved and pre-paid a room in advance. Upon my arrival, the desk staff insisted on (re-)payment and was persistently unhelpful to sort things out, even in the face of three separate e-mail messages from Comfort Hotels, in French and in English, all of which clearly described my reservation as a pre-paid, advance purchase. By telephone, the hotel manager likewise was utterly unhelpful. My trying to save a few Euros off the cost of a room for the night has and will continue to generate headaches and paperwork to avoid double-billing and to secure an invoice, necessary for me to be reimbursed a business expense.
Reviews from Trip Advisor
59% of guests recommend this hotelTotal of 159 reviews