Reception staffer went out of her way to provide maps and a taxi to explore nearby Jarrow.
Nothing special Staff very inflexible with no desire to resolve issues
Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel places you within a 15-minute stroll of popular sights such as Castle Keep and Eldon Square Shopping Centre. This 4-star hotel has 251 guestrooms and offers a full-service spa, an indoor pool, and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 11 AM.
Guests can expect to find free WiFi and 40-inch flat-screen TVs with satellite channels and pay movies. Beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Other amenities include minibars, coffee makers, and safes.
Built in 2015, the brand new Crowne Plaza Newcastle - Stephenson Quarter, an IHG Hotel features a full-service spa, an indoor pool, and a gym. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a spa tub.
Reception staffer went out of her way to provide maps and a taxi to explore nearby Jarrow.
Nothing special Staff very inflexible with no desire to resolve issues
Thanks for the feedback Rick, it's great to see that our teams hospitality made such a positive impact on your stay.