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Quality Inn & Suites Conference Center Wilkes Barre

3.0 out of 5.0

Recent guest reviews

I enjoyed my stay, however the place could use a little sprucing up. Very friendly staff and a half decent breakfast too.

AFTER A VERY LONG DAY THE HOTEL WAS QUIET, RESTFUL, AND BREAKFAST WAS QUICK AND EASY, BUT NOT MUCH SELECTION.

Nothing fancy. A good place to stay on the road. The price is reasonable.

It was convenient the website said swimming pool No such thing , but we did get two beds

The staff was nice enough but "quality" is not the word I would use to describe any part of this place. The room was dingy and gross, there were hairs all over the bed, the shower (and everything in the room) looked like it hadn't been cleaned in a long while, and the whole room smelled like smoke.

Hotel front desk staff was very helpful and friendly, I got lost trying to find my room when I checked-in at 10:30pm and the front desk lady was kind enough to take me to my room, check to see if the key was working. My phone stop working and they knew where I could find a verizon store. Housekeeping did clean my room, make the bed and leave clean towels, don't think they changed the sheets? The bath tub was scary with all the rust and the bottom of the tub was icky, water presure was horrible. The rooms were very quiet, free wifi was kinda slow. Breakfast was nasty! But since I had no expectations I was not disappointed, I wanted to eat breakfast in bed before I checked out but wasn't allowed to if I was having the free breakfast provided by the hotel. Not a bad hotel if you're on a budget!

Bed comfy. Otherwise needs updating. Front staff for check in need education re how to remain friendly yet be discreet and more attune to confidentiality.

Tired property in a busy highway setting. Staff was pleasant and responsive. Location was convenient as way station in longer trip. A decent value for the price.

We were traveling for through and needed a place to stop for the night. It was nice and convenient from the highway. The room was clean and the beds were nice. The bathroom tub looked old. I believe it was clean, but it was run down looking. The staff was great. Overall a nice stay.

The front desk staff was really nice and friendly. We checked in at 3PM and asked for a non smoking room. We get into the room and it reeked of smoke even though it was a non-smoking room. I called front desk and they moved us to another room that was better. Either way the rooms are outdated and do not feel clean. This was more of a motel than an Inn. I would not recommend this place.

Stay was what I expected except for the bedbugs. It was clean and inexpensive. Not much more to say. I got what I paid for. The topical medications for the bites did add an unexpected extra cost.

Found a live bug on my bed. Not a good experience. Would not ever stay here again.

Outside of rooms weren't nice. Inside of rooms were somewhat updated. Attached TGI Fridays was nice, but packed. Had to eat somewhere else.

Hotel was central for everything we were doing. Bed was comfortable, good nights sleep. Bathroom really small very uncomfortable to move around. In the morning the toilet was not working had to keep filling it with water using a waste paper basket to be able to use it.

Everything was as expected, staff went out of their way to attend to your needs

For the price and the last minute arrangements it was a very good hotel. The hotel was conveniently located within a few miles of the family we were visiting, the sites,the shops, and the restaurants. The restaurant on site was excellent.

Hotel, has easy access to I-81 and 309 as well as 315, Great location. The Airport is only about 20 minutes away, as well. The breakfast is very complete. Waffles, boiled eggs, cereal, juice, coffee, bacon and muffins. The staff, is very clean, friendly and helpfull. Very good location.

Upon walking into the room a bug ran across the bed, there were used tissues in the bed when the covers were pulled back, tolite was covered in Facieses and dried urine. I was to understand that check out was at 11:00am and at 9:45am maid service knocked at that door and asked when we were leaving because they wanted to clean the room, made us feel like we over stayed our welcome, so we left around 10:00am. Will not choose this hotel again. Not what I had expected for the price.

Everything exceeded our expations.

The only issue we had was some cold air did come into the room from the door trim.

880 Kidder Street Wilkes-Barre PA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Quality Inn & Suites Conference Center Wilkes Barre places you 1.2 mi (1.9 km) from Mohegan Sun Arena. This 114-room, 3-star hotel has free breakfast, free in-room WiFi, and free self parking. Pocono Raceway is 29.4 mi (47.3 km) from this central Wilkes-Barre hotel.


Dining

Start your day off right with a free buffet breakfast. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.


Rooms

All 114 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include free weekday newspapers, safes, and ironing boards.


Property features

Quality Inn & Suites Conference Center Wilkes Barre features free WiFi in public areas, conference space, and a business center. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include coffee/tea in a common area, free newspapers, and laundry facilities.

Room options

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking

King 1 | Full 1 | Sleeps 4

Guest reviews for Quality Inn & Suites Conference Center Wilkes Barre

Everyone (11) Business (2) Couples (6) Other (1)
3

could be better, but not too bad.

Everyone

I enjoyed my stay, however the place could use a little sprucing up. Very friendly staff and a half decent breakfast too.

By on Nov 13, 2017

Review comment responded on Nov 15, 2017

Thank you for your feedback. We appreciate hearing from our guests,so we can fix any issues.

4

ok place near casino, which we never got to

Everyone

AFTER A VERY LONG DAY THE HOTEL WAS QUIET, RESTFUL, AND BREAKFAST WAS QUICK AND EASY, BUT NOT MUCH SELECTION.

By , from VIRGINIA on Aug 31, 2017

Review comment responded on Sep 15, 2017

I apologize that you felt like our breakfast selection wasn't what you expected. We do adhere to Choice hotels breakfast program. Your input is always appreciated.

3

decent place to stay

Everyone

Nothing fancy. A good place to stay on the road. The price is reasonable.

By on Jul 12, 2017

Review comment responded on Aug 11, 2017

Thank you for your feedback!Hope to see you again!

3

cheap so i guess

Everyone

It was convenient the website said swimming pool No such thing , but we did get two beds

By on Jul 7, 2017

Review comment responded on Aug 25, 2017

Thank you for staying with us!We appreciate your feedback!Hope to see you again!

1

worst place to stay

Everyone

The staff was nice enough but "quality" is not the word I would use to describe any part of this place. The room was dingy and gross, there were hairs all over the bed, the shower (and everything in the room) looked like it hadn't been cleaned in a long while, and the whole room smelled like smoke.

By on Jul 5, 2017

4

decent hotel for the price

Everyone

Hotel front desk staff was very helpful and friendly, I got lost trying to find my room when I checked-in at 10:30pm and the front desk lady was kind enough to take me to my room, check to see if the key was working. My phone stop working and they knew where I could find a verizon store. Housekeeping did clean my room, make the bed and leave clean towels, don't think they changed the sheets? The bath tub was scary with all the rust and the bottom of the tub was icky, water presure was horrible. The rooms were very quiet, free wifi was kinda slow. Breakfast was nasty! But since I had no expectations I was not disappointed, I wanted to eat breakfast in bed before I checked out but wasn't allowed to if I was having the free breakfast provided by the hotel. Not a bad hotel if you're on a budget!

By , from Pelham Manor NY on Nov 1, 2016

2
Everyone

Bed comfy. Otherwise needs updating. Front staff for check in need education re how to remain friendly yet be discreet and more attune to confidentiality.

By on Aug 21, 2016

Review comment responded on Oct 11, 2016

Hello Anonymous, Thank you for taking the time to complete our online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kevin Operations.

3

adequate

Everyone

Tired property in a busy highway setting. Staff was pleasant and responsive. Location was convenient as way station in longer trip. A decent value for the price.

By , from pa on Aug 19, 2016

3

convenient

Everyone

We were traveling for through and needed a place to stop for the night. It was nice and convenient from the highway. The room was clean and the beds were nice. The bathroom tub looked old. I believe it was clean, but it was run down looking. The staff was great. Overall a nice stay.

By on Aug 16, 2016

1
Everyone

The front desk staff was really nice and friendly. We checked in at 3PM and asked for a non smoking room. We get into the room and it reeked of smoke even though it was a non-smoking room. I called front desk and they moved us to another room that was better. Either way the rooms are outdated and do not feel clean. This was more of a motel than an Inn. I would not recommend this place.

By on Jul 18, 2016

Review comment responded on Oct 11, 2016

Hello Anonymous, Thank you for taking the time to complete our online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kevin Operations.