It was older hotel but we loved the open air lobby and the feel of hotel. Rooms were small but we really enjoyed the pool.
They had 1 person working the check in desk at 4PM check in time. A line we stayed in for an hour before anyone came to help the girl working by herself. 3:45 room was ready was in line still 4:52. The only good thing about this hotel is the lobby and lobby bar. The pool area for closed on us for an event. It’s also outdated. The rooms buildings of the rooms are outdated and the rooms bathrooms weren’t great pretty run down. Would not stay again if I’m being honest.
Everyone on staff was super friendly and accommodating. My spa experience was amazing!
Beautiful lobby, pool area, and rooms. The lush landscaping was being tended to with power saws and leaf blowers two days in a row during our three-day stay. While I understand that the landscaping needs to be maintained, it would have been thoughtful of the management to spread out the scheduling of this work.
Resort was beautiful. Wish the pool was heated. Staff was slow and seemed not to care. We sat down for breakfast with kids and waited for good 30 minutes before we decided to walk out as the waitresses served two tables that came after us. We also waited good hour at the pool to get our tacos and chips and salsa.
The grounds walking to the room were wonderful. Unfortunately the carpet in hallway was filthy as well as the room. The furniture was old and damaged. I did enjoy the restaurant in the hotel as well as walkability to downtown shopping and restaurants.
The pleasing smell when you walk into the lobby was great. Felt welcoming. Loved the iced tea. Meg was our waitress poolside, and she was fantastic. Great, prompt service. Friendly and patient. Our room wasn't the best. we had a bunch of moths flying around in there, someone's red framed glasses left behind on the bench, and a strange dank smell throughout the building. Overall, we enjoyed our stay. Thank you
There was good and bad. We had a bad experience with one of the front desk personnel. The rest of the staff was great. The pictures also made the hotel look a little nicer than we had expected. The lobby and the pool did live up to the standards that we had seen in the pictures. The rooms did not.
Food was excellent, pool areas are gorgeous, love the sandy entrance to pool. Hot tub was relaxing. Chairs are great and cabanas, room is elegantly decorated and the mini bar is top notch.
Pictures don’t do it justice. Every detail is thought through and the aesthetics are magnificent. The Scott feels very old Hollywood and we would return in a heartbeat. Location is right in the middle of all the excitement of Scottsdale and yet you feel like you’re in a secluded resort.
Beautiful resort I would definitely stay here again. Food was amazing. I recommend coming early to get a spot by the pool.
The Scott Resort is beautiful and I would definitely stay there again!
Scottsdale Fashion Square is within a 5-minute walk of The Scott Resort & Spa while other popular sites like Camelback Mountain are within a few miles (5 km). This 204-room resort welcomes guests with 2 outdoor pools, a full-service spa, and a gym.
This resort serves as home to a bar, along with a restaurant that specializes in Cuban cuisine. Satisfy your hunger from the comfort of your room with room service. Start each morning with full breakfast, available for a fee from 7:00 AM to 11:00 AM.
Guests can expect to find LCD TVs with cable channels and pay movies. Beds are dressed in Frette Italian sheets and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include balconies or patios, minibars, and free newspapers.
Guests of The Scott Resort & Spa have access to a full-service spa, 2 outdoor pools, and a gym. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. Other amenities at this luxury resort include meeting rooms, conference space, and a 24-hour business center.
Thank you for sharing that you had an amazing stay! We appreciate your positive feedback.
We are truly sorry your visit did not meet our expectations. Please reach out to us directly so we may find a way to make your experience up to you and understand where we could have done better. Thank you.
It was older hotel but we loved the open air lobby and the feel of hotel. Rooms were small but we really enjoyed the pool.
Dear Darius, Thank you for your 4-star review!
They had 1 person working the check in desk at 4PM check in time. A line we stayed in for an hour before anyone came to help the girl working by herself. 3:45 room was ready was in line still 4:52. The only good thing about this hotel is the lobby and lobby bar. The pool area for closed on us for an event. It’s also outdated. The rooms buildings of the rooms are outdated and the rooms bathrooms weren’t great pretty run down. Would not stay again if I’m being honest.
Dear Brett, Thank you for your feedback. I truly appreciate you bringing this to my attention & I sincerely apologize for the check in delay, as well as any other occurrences that did not exceed your expectations.
Everyone on staff was super friendly and accommodating. My spa experience was amazing!
Thank you for your amazing review. We are so glad to hear about exceeding your expectations and look forward to seeing you in the future
Beautiful lobby, pool area, and rooms. The lush landscaping was being tended to with power saws and leaf blowers two days in a row during our three-day stay. While I understand that the landscaping needs to be maintained, it would have been thoughtful of the management to spread out the scheduling of this work.
Cheryl thank you for sharing this feedback, we should have communicated this to you upon check in. We apologize for the interruptions that the landscaping crew caused during your stay and appreciate your understanding.
Resort was beautiful. Wish the pool was heated. Staff was slow and seemed not to care. We sat down for breakfast with kids and waited for good 30 minutes before we decided to walk out as the waitresses served two tables that came after us. We also waited good hour at the pool to get our tacos and chips and salsa.
Our goal is to ensure our guests' comfort and satisfaction, and I am sorry that you felt disappointed with your stay. We are currently recovering by a staffing shortage caused by the pandemic however, this is not an excuse for the service you received. We hope that you will give us another opportunity to regain your trust in the future.
We are thrilled to have received your 5-star review!